Date Received: 2024-02-13
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: A previous complaint has been filed concerning the improper duplicated withdrawals of funds from my Savings Account, based upon a vacated XXXX by Order of the Court. The XXXX XXXX Department faxed a XXXX reversal request, yet Wells Fargo has the audacity to state that the XXXX is valid and that my complaint has been resolved. They have not taken reasonable steps to confirm the validity of the XXXX. They can not be allowed to illegally withdraw funds in defiance of a Court Order. Wells Fargo, the relevant departments, and staff must all be held accountable and be held to the highest degree of integrity. They still owe me money and I demand that it be retuned to my account without further delay.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91744
Submitted Via: Web
Date Sent: 2024-02-13
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-13
Issue: Fraud or scam
Subissue:
Consumer Complaint: Dear CFPB officials, I'm XXXX XXXX. I live at XXXX XXXX XXXX XXXX XXXX, TX. XXXX. I wire transferred the money from my checking account of Wells Fargo Bank to XXXX XXXX but I got scammed. Please help me. I'm sending the long attachment to you now. Please take a look
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77066
Submitted Via: Web
Date Sent: 2024-02-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-14
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: Had Wells Fargo for many many years which charged fees had many other issues!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92805
Submitted Via: Web
Date Sent: 2024-02-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-14
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I am trying to buy a house and these things are delaying my home buying process. I have been a victim of aggravated identity theft. I need these items removed asap. Each creditor should have form XXXX signed by the consumer whenever credit is requested that way they have proof it was mailed and received by the said consumer and that way each person knows if/ and when fraud has or hasn't been committed. That form was requested by me to the creditor and they have yet to send that. It's been over 30 days since requested and over the timeframe. If they can't provide it they need to respectfully remove these items. Study what this form entails. I understand my consumer rights and how to proceed. I will contact the XXXX and state attorney general to let them know such things are happening and not being honored if this isn't handled asap. Do not send a bill as a bill doesn't provide sufficient proof the said has applied for anything. Thank you for your prompt assistance.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: 29550
Submitted Via: Web
Date Sent: 2024-02-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-12
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: My debit card was compromised. I filed a dispute. I emailed the company that was responsible for the charges. The company stated " as the orders have been processed, we are unable to process a refund. Please reach out to your financial institution to file a dispute regarding these transactions actions. We have also notated in our systems that these transactions were not authorized by you '. However my claim was still denied.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 76240
Submitted Via: Web
Date Sent: 2024-02-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-12
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I went into a medical facility ( XXXX XXXX XXXX ) for a free consultation. They took my credit card information. I did not realize they were going to charge me for the ENTIRETY of the services up front before I even started services. I asked them for a refund while I consider actually receiving the services. They gladly obliged and gave me the refund immediately and even provided a refund receipt. I thought everything was good to go as I saw both the pending charge and the pending credit on my credit card. However, the charge posted to my account and the credit dropped off. I reached out to XXXX XXXX XXXX to confirm the refund. The owner texted me and confirmed that it should've been refunded. The owner even provided an email from his credit card processor showing that it had been refunded. So, I filed a case with Wells Fargo to have the charge removed. They told me I'd receive a temporary credit for the {$6100.00} charge. I have not. I have called in twice since I originally filed the charge only to be told both times that a " speciality team '' was looking into the dispute and would let me know what happened and whether or not I needed to provide any additional information. I'm worried that Wells Fargo is not operating with my best interests in mind. I provided all of the info including the the most important piece of evidence - the confirmation from the merchant that it should have been refunded as well as the screenshot from the merchant 's processor of the refund.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: UT
Zip: XXXXX
Submitted Via: Web
Date Sent: 2024-02-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-12
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: Ive sent Register Funds ( XXXX XXXX XXXX ) by mail many times. A USD {$200000.00} dollars International bill of exchange was sent to the trustee of the company. Which would be Wells Fargo XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. For a discharge of a debt. No response. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX. Both a departments of WELLS FARGO. The envelope that was sent with no corresponding name on it had no stamp on it as well. This means you did not register my security with the SEC ( Security Exchange Commission ) as asked. There are more registered fund numbers as well. The envelope with a letter that was sent to me on XX/XX/2024, and received on XX/XX/XXXX. Did not have a stamp on. The XXXX XXXX company loan number XXXX. XXXX XXXX has a fraud loan contract thru XXXX XXXX XXXXXXXX XXXX. THE LOAN WAS PAID WHEN SHE SIGNED HER NAME THE ONLY NAME ON THERE .. Ive also filed a complaint with the FEDERAL TRADE COMMISSION . Which is also a trustee bank for XXXX XXXX XXXX XXXX. The recoupment dividend of their Treasury Coupon has not been accredit to her account as well as XXXX XXXX XXXX XXXX. EVER statement/bill send was not registered with SECURITY EXCHANGE COMMISION XXXX The book entry would show it all. The regulation that your bank has to follow comes under G.A.P.P. - GENERALLY ACCEPTED PRINCIPLE AND PRACTICES. You are not a government agency, meaning you do not have the authority to have my name, social security, etc. Ive try to cash my International Bill of Exchange/ Lien Check/ Bill of Exchange at Wells Fargo Bank N . A.. You should know which location. I was denied. OUR DEPOSIT IS INSURED {$250000.00}, FDIC FEDERAL DEPOSITORY INSURANCE CORPORATION. How do I access that? Tell me, please. If I had to make a guess I'll say a closed account or a wire transfer while the account is still open. ( ALL LEGAL BY THE WAY., ) I was denied a credit card when my credit is unlimited. Fasle Credit score from XXXX. [ FRAUD } ( XXXX should not have my information according to the Privacy Act and WELL FARGO BANK N.A POLICY. ) THE NAME XXXX XXXX XXXX XXXX IS COPYRIGHTED AS WELL UCC NUMBER IS XXXX - XXXX. AND COPYRIGHT NUMBER IS XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2024-02-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-12
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Identity Theft, I saw lots of people 's information, credit card or acct information got stolen or maybe got sold to someone else on social media. All Transaction are out of state in TX and out of county in XXXX XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94621
Submitted Via: Web
Date Sent: 2024-02-12
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-12
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue: Loan estimate or other related disclosures
Consumer Complaint: Wells Fargo Class Action Suit Claim I had two home loan mortgages with Wells Fargo during the period of XXXX - XXXX. I believe that my home mortgage rate should have been much lower than what was offered to me at the time of my refinancing and was not given an opportunity for a lower rate. In addition, I believe that my closing cost was grossly overstated which was forced to pay. Please investigate these issues. My home loan mortgage account numbers are XXXX ( year XXXX ) and XXXX ( year XXXX ). Thank you for your cooperation in this matter. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, VA XXXX phone : XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 23831
Submitted Via: Web
Date Sent: 2024-02-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-12
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: XXXX XXXX $ ATM withdraw shown on my statement I did not withdrawal any money on this day and i filed a dispute transaction with Wells Fargo Bank with no success, Iam on SSi payment and I can not afford loosing near all my month money I am behind on my bills .Please help
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91104
Submitted Via: Web
Date Sent: 2024-02-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A