Date Received: 2024-02-13
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: Wells Fargo received an insurance payment on XXXX XXXX and informed me that it would take five business days for me to receive the funds It is now the XXXX of XXXX and I am told there is supposed to be a tracking number attached to a check being sent to me, Nobody can provide me with a tracking number. Ive had to take numerous cash advances on my credit cards ant 30 % interest to cover expenses, as of today my bank account has just been overdrawn. Ive been on the phone with the bank hours at a time for the last four days in a row and nobody can tell me anything, they have now assigned a case number for me to speak with somebody who has not called me back and no one has any information as to where the {$61000.00} check or money is. That is just the first draw. The actual check is for XXXX. My mortgage is only XXXX so thats the overage that they owe me that they are not entitled to but somehow have found a way to keep for almost 15 days, this has been more than inconvenient to say the least
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30060
Submitted Via: Web
Date Sent: 2024-02-13
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-13
Issue: Trouble during payment process
Subissue: Trying to communicate with the company to fix an issue while managing or servicing yo
Consumer Complaint: Complainant is alleging that Wells Fargo acted not in his/her best financial interest by having him/her to agree to a second loan modification on XX/XX/XXXX, that lowered the interest rate from 7 % to 5 % but extended the FHA mortgage maturity date by another XXXX years ( until XX/XX/XXXX ), which is not what the complainant agreed to. In fact, the Complainant does not even recall requesting a XXXX loan modification from Wells Fargo because he/she had already completed a XXXX loan modification from Wells Fargo in XX/XX/XXXX. The terms of that loan modification had a maturity date of XX/XX/XXXX and left the original interest rate at 7 %. Complainant is alleging that the mortgage on his/her property should now be paid off, based on the XXXX loan modification. The unpaid principal balance was {$44000.00}. That loan amount from the XXXX modification still shows up today on my mortgage loan from XXXX. However, under the terms of the XXXX loan modification, the unpaid principal balance was changed from {$44000.00} to {$51000.00}, and the maturity date was changed from XX/XX/XXXX to XXXX/XXXX/XXXX. To this day, the " revised '' unpaid principal balance was never reported as the loan amount on the Wells Fargo app that is being used to pay the mortgage on a XXXX basis. The {$44000.00} unpaid principal amount is still showing as the " original loan amount '' on the Wells Fargo app. The bank is refusing to acknowledge that a costly mistake has been made by extending the maturity date. This mistake is causing undue financial stress on the Complainant who believes that Wells Fargo has committed FHA mortgage fraud in the processing of the XXXX loan modification so that the customer will at some point in the future default on the loan, enabling the bank to foreclose on the property. Complainant has tried to work with Wells Fargo to resolve this situation, but the bank is not willing to own up to its own mistake. Complainant would have never agreed to pay a mortgage on his/her personal residence for a period of XXXX years. The FHA mortgage originated XXXX and was assumed by the Complainant in XXXX. The maturity date on the original mortgage was supposed to be XX/XX/XXXX. However, by Wells Fargo executing the XXXX loan modification, the bank saw fit to make more money off of the Complainant by extending the loan maturity to XX/XX/XXXX. Complainant alleges that the bank did not act in the best financial interest of the customer and was only trying to increase bank profits by offering an absurd XXXX loan modification that clearly violates the Complainant 's consumer rights.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 381XX
Submitted Via: Web
Date Sent: 2024-02-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-13
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue: Changes in loan terms during the application process
Consumer Complaint: My husband and I took out a HELOC in XXXX with Wells Fargo. At the time, we were approved and locked in at around 7.87. A few days before the signing the documents, Wells Fargo raised the rate to 8.75 or so. We had no choice because we were purchasing another home that required this HELOC to fund the sale. Fast forward with the financial meltdown on our business in XXXX. We found ourselves in a financial crisis in XXXX. We turned Wells Fargo for the next several years to get a modification on our second to no avail. I was getting the runaround from them. Constantly sending documents, faxes and phone calls to Wells Fargo unanswered. Promises made by Wells Fargo and documents list. On XX/XX/XXXX my husband and joined in a Class Action Lawsuit against Wells Fargo. Wells Fargo failed to help us in the year XXXX on a modification we desperately needed at the time on a HELOC. Wells Fargo gave us the runaround up into XXXX. When we had no choice but to file XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 93003
Submitted Via: Web
Date Sent: 2024-02-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-13
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On Wednesday XX/XX/2024 I was led to believe I was applying for a {$2000.00} loan. I was sent a verification code to access my online account and the so called company said that in order to get a loan they had taxes that needed to be paid but not from me that they would send the funds and I scan this barcode to have the funds deposited in my account. The comapny name said XXXX out of Texas and that Texas had taxes. Not really knowing how a loan worked I done this only to find out I was scammed and it was a XXXX XXXX. When checking my account I realized the money was taken out not put in and this so called company told me it was a glitch in the system and they could fix it. When I called Wells Fargo Claims department which is my bank they said that I verbally gave permission for this not even considering that I didn't ask for money to be taken out my account and they should clearly see that it was some sort of scam beings 2 transactions were made one in the amount of {$750.00} and one for {$950.00} that I have never done anything like this before and telling them I was scammed resulted in nothing On Saturday XX/XX/2024 a little after XXXX I received a phone call from scammer saying they would reimburse my {$750.00} and my {$950.00} to my account. Said his supervisor put the papers on his desk and so he made the phone call to tell me I would be reimbursed and didn't need to do anything. I again called Wells Fargo to let them know the new information and it still resulted in nothing.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 229XX
Submitted Via: Web
Date Sent: 2024-02-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-13
Issue: Problem with a lender or other company charging your account
Subissue: Money was taken from your account on the wrong day or for the wrong amount
Consumer Complaint: On XX/XX/2024, I deposited {$2000.00} into my checking account. A few hours later I attempted to make a withdrawal for {$2000.00} to pay some bills at a different ATM Location. I received an error message from the ATM, claiming I was over my daily withdrawal limit and the transaction was declined. I then attempted to withdraw {$1000.00} but received the same error message and my card was returned but no funds were issued. I checked my bank account balance and ( {$1000.00} ) had been deducted from my balance despite no funds being issued. I immediately filed a claim over the phone with a specialist and was told it may take up to 10 business days. I received a provisional amount of {$1000.00} credit to my account on XX/XX/2024. A few days ago I received a later in the mail stating my claim had been denied and the amount would be deducted from the account. Today on XX/XX/2024 the amount of {$1000.00} was deducted from my account causing me to be overdrawn by - {$950.00} dollars. I immediately called a claim specialist and explained the situation and felt belittled by the customer service team. I do not feel Wells Fargo treats their customers fairly our care about their customer satisfaction.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 93203
Submitted Via: Web
Date Sent: 2024-02-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-13
Issue: Problem with a company's investigation into an existing problem
Subissue: Was not notified of investigation status or results
Consumer Complaint: XXXX has reduced my credit XXXX score of XXXX to XXXX for having my XXXX loans discharged under borrower defense after an investigation that took six years and a XXXX decision 8 months ago legal decision based on XXXX misconduct then it further reduced my score to XXXX when I applied for a credit card and was actually denied based on their own misleading report which is kept secret. This is abusive and a deterrent to people like me who pay their responsibilities on time I think they do this due to my XXXX heritage gender and age thats illegal.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 912XX
Submitted Via: Web
Date Sent: 2024-02-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-13
Issue: Struggling to pay mortgage
Subissue: Trying to communicate with the company to fix an issue related to modification, forbe
Consumer Complaint: I had a mortgage from Wells Fargo from XXXX to XXXX I had to file for a modification in which Wells Fargo did not approve me and I then went to XXXX to receive help at the time
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30315
Submitted Via: Web
Date Sent: 2024-02-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-13
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: XX/XX/XXXX. Scammer contacted us and told us we had pre-authorized charges pending on our Wells Fargo Account and to avoid those processing, we had to go to ATM to correct. {$990.00} fraudulent purchase of Bitcoin charged to our debit card. XX/XX/XXXX - We immediately visited WF Branch and they failed to take proper actions to halt charge. XX/XX/XXXX. Wells Fargo sent us letter stating the transaction was in their finding authorized. XX/XX/XXXX. We called WF claims dept requesting materials they had reviewed. XX/XX/XXXX. We received slim packet of information that did not address any of our concerns about WF actions taken or not taken immediately after ATM transaction. XX/XX/XXXX Sent formal reconsider request of denied fraud claim ( XXXX to WF along with Sheriffs full report ( XXXX XXXX ), screenshot of claim 's incorrect bank recording at time, and additional details. XX/XX/XXXX. Called WF Claims Dept to see about progress on claim. Agent says it must be investigated by investigators. Received no further word to date.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 325XX
Submitted Via: Web
Date Sent: 2024-02-13
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-13
Issue: Opening an account
Subissue: Didn't receive terms that were advertised
Consumer Complaint: Hello Sir, I got an offer code ( XXXX ) for WF checking account for {$300.00} on XXXX XX/XX/XXXX so I went to XXXX, downtown branch to open the account, there executive told me that I am not eligible so I was not happy and walked out without opening the account on XXXX XX/XX/XXXX however since I wanted to open account ASAP, I went again and got my account opened with WF on XXXX, also I lodged a case for WF to check if I am actually 'Eligible ' to receive offer or not on XXXX? and was planning to close the account if no offer was given to me, as I was not happy with the hidden terms and condition of the offer. On XXXX XXXX got to know from WF executive that I am eligible for the offer and will get amount between XXXX and XXXX ( after completing 90 days of checking account and direct deposit of XXXX {$1000.00} ) So I wanted till XXXX to get the amount in my account but all in vain. finally I lodged a complaint in WF office for investigating this case in 1st week of XX/XX/XXXX. Finally my case was closed by WF mentioning that I am not eligible for {$300.00} offer and also they mentioned that communication on XXXX XXXX was " the representatives provided responses that were considered as vague and not offering any additional context. ", which doesnt look correct. ( refer attached case response ) if it would have been communicated to me that I am not eligible for the offer, I would have closed my WF account immediately rather than continuing it for 3+ months
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 372XX
Submitted Via: Web
Date Sent: 2024-02-13
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-13
Issue: Opening an account
Subissue: Didn't receive terms that were advertised
Consumer Complaint: Hello, I opened a new account with Wells Fargo on XX/XX/XXXX because they had offered a {$300.00} Bonus for opening a new Starter Checking Account. I clicked through an advertisement that I saw online and was taken to the Wells Fargo Sign up page. The advertisement said that you needed to fund the account with a direct transfer within 90 days of opening in order for you to qualify for the {$300.00} Bonus. Initially on XX/XX/XXXX I funded the account with {$50.00} and then on XX/XX/XXXX ( approximately 60 days later ) I funded the account with an additional {$1000.00} transfer ( which was the condition that had been stated in the original ad ). On XX/XX/XXXX I was then charged a {$10.00} service fee - even though they had said that the fee would be waived if there was at least {$500.00} in the account. On top of this, the ad stated that after the initial 90 days they ( Wells Fargo ) would check to see if the conditions had been met and then within 30 days ( after the initial 90 days ) they would credit the {$300.00} into the account. I waited the 120 days and then contacted Wells Fargo around XX/XX/XXXX and was told that they have no way of knowing what bonus I was supposed to receive and that I should just keep waiting another 2-4 months and see if the bonus arrived. Now it is XX/XX/XXXX - over 6 months after I opened the new account with Wells Fargo and I still have not received the {$300.00} bonus even though the {$1000.00} has been sitting in this new account for the last 5-6 months. I don't know what else do do since the Wells Fargo customer support simply acts like they have no idea what I am really even talking about - even though these advertisements are ALL OVER the internet and still exist on the front page of their website today! Please help me get my bonus that I deserve and require these companies to have a dedicated team in place to help with this type of Bonus Inquiry since I assume this happens all the time to other people. Sincerely, XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92648
Submitted Via: Web
Date Sent: 2024-02-13
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A