Date Received: 2024-03-07
Issue: Problem with a company's investigation into an existing problem
Subissue: Difficulty submitting a dispute or getting information about a dispute over the phone
Consumer Complaint: Wellsfargo use my account in theft and put me in a messed up situation I have no car home and they took my job pay check from me I sent a mediation but aint heard back I believe they need to pay for all the damage they cause now I cant evening get a acoustic with another bank they destroyed my life
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NE
Zip: 68111
Submitted Via: Web
Date Sent: 2024-03-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-03-08
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: I have recently received a copy of my consumer reports and noticed that your company has disclosed nonpublic personal information to multiple nonaffiliated third parties such as the CRA 's. You have furnished my personal account information [ WELLS FARGO DEALER SVC ACC # XXXX ] and [ WELLS FARGO BANK ACC # XXXX ] to the consumer reporting agencies without considering disclosing to me first whether I wanted to have my account information shared or not. According to the Gramm Leach Bailey Act, Financial institutions are permitted to disclose to a consumer in writing or electronic form, that such information ( MY PRIVACY ) may be disclosed to such third parties ( CRA 'S ). After carefully reviewing our contract agreement I notice I have not received or signed any disclosure stating that I give your company permission to furnish my nonpublic personal information. See 15 U.S. Code 6802 - Obligations with respect to disclosures of personal information ( a ) Notice requirements Except as otherwise provided in this subchapter, a financial institution may not, directly or through any affiliate, disclose to a nonaffiliated third party any nonpublic personal information, unless such financial institution provides or has provided to the consumer a notice that complies with section 6803 of this title. ( b ) Opt out ( 1 ) In general A financial institution may not disclose nonpublic personal information to a nonaffiliated third party unless ( A ) such financial institution clearly and conspicuously discloses to the consumer, in writing or in electronic form or other form permitted by the regulations prescribed under section 6804 of this title, that such information may be disclosed to such third party ; ( B ) the consumer is given the opportunity, before the time that such information is initially disclosed, to direct that such information not be disclosed to such third party ; and ( C ) the consumer is given an explanation of how the consumer can exercise that nondisclosure option.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 081XX
Submitted Via: Web
Date Sent: 2024-03-08
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-03-08
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: I have recently received a copy of my consumer reports and noticed that your company has disclosed nonpublic personal information to multiple nonaffiliated third parties such as the CRA 's. You have furnished my personal account information [ WELLS FARGO DEALER SVC XXXX # XXXX ] and [ WELLS FARGO BANK XXXX # XXXX ] to the consumer reporting agencies without considering disclosing to me first whether I wanted to have my account information shared or not. According to the Gramm Leach Bailey Act, Financial institutions are permitted to disclose to a consumer in writing or electronic form, that such information ( MY PRIVACY ) may be disclosed to such third parties ( CRA 'S ). After carefully reviewing our contract agreement I notice I have not received or signed any disclosure stating that I give your company permission to furnish my nonpublic personal information. See 15 U.S. Code 6802 - Obligations with respect to disclosures of personal information ( a ) Notice requirements Except as otherwise provided in this subchapter, a financial institution may not, directly or through any affiliate, disclose to a nonaffiliated third party any nonpublic personal information, unless such financial institution provides or has provided to the consumer a notice that complies with section 6803 of this title. ( b ) Opt out ( 1 ) In general A financial institution may not disclose nonpublic personal information to a nonaffiliated third party unless ( A ) such financial institution clearly and conspicuously discloses to the consumer, in writing or in electronic form or other form permitted by the regulations prescribed under section 6804 of this title, that such information may be disclosed to such third party ; ( B ) the consumer is given the opportunity, before the time that such information is initially disclosed, to direct that such information not be disclosed to such third party ; and ( C ) the consumer is given an explanation of how the consumer can exercise that nondisclosure option.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 081XX
Submitted Via: Web
Date Sent: 2024-03-08
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-03-07
Issue: Other transaction problem
Subissue:
Consumer Complaint: I use Direct Pay Service from Wells Fargo Bank to pay my workers. Wells Fargo is supposed to verify the routing number and the account number of the payee that they are valid and that they match payee 's name, as it has been done in other occasions that they caught any wrong information entered before executing the transfer. They failed to do that for 2 times and the funds were transfer to somebody else. The routing number entered by me was for XXXXXXXX XXXX and the account number was a Wells Fargo account, so the transfer should have not been executed due to the discrepancy. Direct Transfers in dispute : XX/XX/year> {$960.00} XXXX XXXX XX/XX/year> {$230.00} XXXX XXXX I contacted Wells Fargo Direct Pay Department to get this fixed and get the transfer reversed but they refuse to help me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77040
Submitted Via: Web
Date Sent: 2024-03-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-03-06
Issue: Money was not available when promised
Subissue:
Consumer Complaint: Good day to you! I'm a XXXX from XXXX XXXX province in XXXX. My friend, whose name is XXXX XXXX from XXXX XXXX, set up a foundation to donate clothes to poor people in XXXX last year. But he broke the bank code of conduct undeliberately, so his account was locked. And on XX/XX/2023, when XXXX was in XXXX XXXX, before he came to XXXX he also wired me XXXX through Wells Fargo Bank, but the bank staff put in my account number wrongly, so I didn't receive the money, which also partly caused our present problems. XXXX contacted the Wells Fargo Bank customers service, but we can only get the money after XXXX 's account is unfrozen. But now we have no money to unfreeze XXXX 's account. If I can't receive the money to pay all the clearance fees in XXXX customs, all the clothes, whose value is more than {$300000.00}, will be cosficated and cause a great loss. You know the clothes should be distributed to the poor people in winter, but we couldn't do it. I sincerely hope you could cope with the case properly for the sake of the poor people. If all the clothes were lost, maybe we'please charge the Bank. I hope this won't happen.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2024-03-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-03-06
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Wells Fargo closed my non-profit 501 ( c ) business checking and savings accounts without notice to me, and then withheld sending approximately {$8000.00} in deposits in these accounts needed for auto-payment contracts. Officials blamed the federal govt. for the closure, stating " The Patriot Act '' required business accounts to have residential addresses. I had a business office service provider address instead, BUT four other accounts with the same bank bearing my residential address. Any XXXX and competent customer service agent should have simply contacted me for the residential address, or simply noted the same on the other active accounts. That was not done, and instead the company simply closed the accounts and falsely claimed they were sending me two checks to pay my converted deposits. They lied. I spent two hours waiting to see an officer in my branch bank to no avail. They were " too busy '' to see me, and needed me to go online to " make an appointment. '' Several calls to the company were also fruitless and distressing. I was informed that I needed to wait about two weeks before I could even plead to have the company send out " replacement checks. '' My damaged company is a non-profit registered business that publishes consumer health and safety information, that has administered these two accounts for many years without any problems. This apparently scheme to freeze, convert, and withhold our money caused days of wasted time and inconvenience rearranging auto-payments to creditors.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 339XX
Submitted Via: Web
Date Sent: 2024-03-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-03-06
Issue: Problem caused by your funds being low
Subissue: Non-sufficient funds and associated fees
Consumer Complaint: I had misplaced my debit card and i usually use my XXXX XXXX. I thought somehow my debit card was around but then i started noticing weird things happening. XXXX {$500.00} transactions were withdrawn from my checking making me negative then i see {$1000.00} from my savings i even noticed that they tried depositing a check. So i called Wells Fargo filed a claim i called back to follow up and they stated they can not help me and can not tell me why. Please help
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90280
Submitted Via: Web
Date Sent: 2024-03-06
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-03-07
Issue: Problem with a company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: Around the first week of XX/XX/XXXX, we received XXXX letters regarding some products and services with Wells Fargo that we NEVER knew or had any business with. They sent XXXX small checks for interference and any bad causes they may have. They promised that we would receive the checks in 30 days. Well, that never happened. It took over XXXX months for us to see all XXXX checks. Here recently, we got more letters with Tracking Numbers XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I spoke with XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX and she advised that for the inconvenience and wrongful transactions, Wells Fargo will mail out an additional XXXX {$1000.00} checks, each tracking number. XXXX stated that on tracking XXXX XXXX we needed to speak with XXXX XXXX XXXX XXXX XXXX XXXX Well, I did speak with XXXX many times, and for some reason, we went back and forth trying to connect with my Wife so she could ask her any additional questions she needed. Here is the BIG problem we had with XXXX XXXX ( Wells Fargo Agent ) : how rude she was and how she hung up on us on XXXX XXXX XXXX XXXX XXXX XXXX needs to be coached or fired from her post. We are trying to settle tracking number XXXX, my Wife 's case, with the XXXX XXXX. I would appreciate it if a supervisor could call me directly XXXX XXXXXXXX. That is why Wells Fargo is making the news, being sued, and getting closed out. They are not doing the right thing, and they are making illegal transactions to meet their bottom line.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77377
Submitted Via: Web
Date Sent: 2024-03-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-03-07
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: While I was in the hospital the person house and petting sitting and whoever else she had in my home used my debit card and Mobile devices ( XXXX XXXX or XXXX ) to use my debit card with make purchases and atm withdrawals. When I got home and realized I had nothing in my account I filed a claim, Wells Fargo NEVER CALLED ME OR EMAILED ME to ask details about the fraud or anything. Today they denied the claim because the purchases seemed like purchase I would usually make. XXXX and XXXX XXXX are huge stores multiple account holders use both of those stores. So because they said they didnt look fraudulent and NEVER called to find out how the fraud happened my denied my claim and said no fraud was made. BUT there is a text on my phone from while I was in the hospital that is from Wells Fargo asking if these transactions were fraudulent because they didnt match my spending habits. The person here called and told them no these are legit so they could continue to use my card! So how can Wells Fargo reach out to me or thinking its me and tell me the suspect fraud BUT when I make the claim ( without the ability to tell the events and facts ) Wells Fargo says no fraud, you cant have your {$200.00} back, no we wont reopen it no you cant refile the claim and we will not be returning your stolen money! Our people decided these purchases fall in line with your spending. But yet the system was triggered to reach out and ask about these charges while they were using my card while I was in the hospital! So if the system believes its fraud and the investigator says no without ANY facts or information from me the account holder how can you tell me too bad youre not getting your money back and we refuse to help you any further!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 85014
Submitted Via: Web
Date Sent: 2024-03-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-03-06
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: I have a Wellsfargo bank account which I was using while I was living in the United States. I had been using this account the entire time while I was living there and I did not close the bank account while I was leaving United States thinking it would be useful when I return. Then, I happened to come living in XXXX and it has been a year living in XXXX. And here comes the conflict with me and Wellsfargo. I wanted to have access to my bank account to take off my money using online banking, but they did not let me do the action of transfer. In addition, they also blocked access for me to enter my bank account. I have been trying to resolve this situation and tried every way possible so far and they have been denying it every time. I used Wellsfargo Online help service, called branch bankers for a solution, filed complaints to review the denial they gave me, filed a Power of Attorney to have someone I know to represent me, and did verification with notaries while in the presence of witnesses which was apostiled. For the process of notarization, I contracted a local notary, and at the U.S. embassy. This process has started at the end of last year and it is already at the beginning of XXXX. So far, they have been denying my access until now.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2024-03-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A