Date Received: 2023-10-07
Issue: Opening an account
Subissue: Didn't receive terms that were advertised
Consumer Complaint: Last year I tried to open a business account. I went to the branch to ask what type of information would they need to start the process. The young lady that initially help was acting very strange. Without giving me anything or any information. I was being forced out of the location with threats of calling the police. As I walked towards the exit the manager pulls out his phone an called 911. Before traveling less then a block police sirens where wisking throughout the area... .I will try to retrieve the information that may have been emailed about the dispute. Also in XX/XX/2023 tried to cash a check totally denied an could not ask questions because of past experience. All help is appreciated I am a XXXX XXXX XXXX XXXX all support welcomed..
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77034
Submitted Via: Web
Date Sent: 2023-10-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-06
Issue: Fraud or scam
Subissue:
Consumer Complaint: I was scammed by someone on XXXX and invested on XXXX XXXX by using XXXX platform starting on XX/XX/XXXX. I transferred XXXX each on XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX for a total of $ XXXX. On XX/XX/XXXX, the scammed company froze my account and I realized that this was a scam.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92870
Submitted Via: Web
Date Sent: 2023-10-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-06
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: i made a stop payment on a account threw my online wells fargo account i aslso filed some disputes online, soon after i claimed a stop payment i recieved a call from the dispute center saying she is suspending my debit card for 12 months, i was frustrated but asked to send me a new debit card since they think mine has been comprimised they refused to not only did they refuse but they also suspended my savings card for 12 months also and all my savings card was used for was saving money or cash allowance from a atm, so i opened a new account with a new debit card, was told even when i recieve my new card it will be suspeded also, this is so comunist and probably breaking the law i need this resolved either re instate my card or send me a new one without suspension
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WY
Zip: 829XX
Submitted Via: Web
Date Sent: 2023-10-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-06
Issue: Fraud or scam
Subissue:
Consumer Complaint: I was scammed out of {$120000.00} from an outfit claiming to be XXXX, they fooled me into using XXXX-then proceeded to systematically rob me through XXXX, XXXX, XXXX gift cards and wire transfers .The wire transfers came from my account at Wells Fargo bank and went to XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX This drubbing started on XX/XX/XXXX, and they took about 3 weeks to steal the money up through XX/XX/2023.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33541
Submitted Via: Web
Date Sent: 2023-10-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-06
Issue: Fraud or scam
Subissue:
Consumer Complaint: XXXX XXXX is selling camera gear through the XXXX XXXX XXXX. His profile shows that he is a trusted user or a XXXX XXXX. He listed the camera here XXXX XXXX XXXX XXXX As you can see in the description he asks for more money than the price on the app. Then he offered additional lenses for a higher price. He gave me his phone number and we had a call, he sounded very trustful. He asked for my shipping address and email to request a payment through XXXX. I sent two payments, one of {$500.00} and another one of {$2500.00}. The XXXX user is XXXX XXXX, he claimed it was his wife. Early morning we had a call and then another one when he said he was going to XXXX but nothing. After that call he never responded. I made the claim with XXXX as well. Please, I need help to recover this money, I have screenshots of the texts and all of the calls.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 27707
Submitted Via: Web
Date Sent: 2023-10-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-06
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: I am filing this formal complaint against Wells Fargo for the unjust denial of my debit card dispute claims, which were submitted on XX/XX/2023, and XX/XX/2023. The transactions in question involve amounts of {$520.00} and {$19.00}, both dated XX/XX/2023. Despite providing substantial evidence, including a police report filed with the XXXX XXXX XXXX Sheriff Department on XX/XX/2023, and security camera footage verifying the fraudulent transactions, Wells Fargo dismissed my claims without any credible justification. This denial is not only unacceptable but also in violation of my rights under the Electronic Fund Transfer Act ( EFTA ) and Regulation E, which mandate that I am entitled to a detailed written explanation for the denial of my dispute claims. Wells Fargo 's failure to provide this explanation is a direct infringement of these regulations. I demand immediate action to rectify this situation, including a thorough investigation into Wells Fargo 's dispute resolution process. Failure to address this complaint will leave me with no option but to seek further legal recourse. I expect prompt attention to this urgent matter.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90046
Submitted Via: Web
Date Sent: 2023-10-06
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-06
Issue: Other transaction problem
Subissue:
Consumer Complaint: On XX/XX/2023, I sent an international wire to my XXXX account via Wells Fargo ( XXXX wires go through Wells Fargo ). The money ( {$7000.00} ) was removed from my account in XXXX XXXXXXXX XXXX in XXXX but never was deposited to my account at XXXX. Over multiple phone calls and 2 months, I learned that Wells Fargo deposited the {$7000.00} into an unknown account at Wells Fargo ( same account number as my XXXX account number ) without verifying the name of the recipient, without checking that it was for benefit of XXXX XXXX. Wells Fargo is unwilling to revert the funds back to my account in XXXX, or send them to my XXXX account as I originally intended. They are asking for unlimited indemnification from my bank in XXXX to process a wire recall and my bank is unable to provide unlimited indemnification to Wells Fargo ( they are willing to sign if there are caps ). I am at a loss as to how I can get my money back from Wells Fargo. I need your help in this matter.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33139
Submitted Via: Web
Date Sent: 2023-10-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-06
Issue: Other features, terms, or problems
Subissue: Problem with rewards from credit card
Consumer Complaint: On XX/XX/2023, I was approved for a Wells Fargo XXXX XXXX credit card. Part of the new card offer included said if I made at least {$3000.00} in purchases within XXXX months I would get XXXX bonus XXXX XXXX points. I made over {$3000.00} in purchases by early XXXX, 2023, less than XXXX months since approval. Terms of the card offer stated I would receive the XXXX bonus points within XXXX to XXXX billing statements of meeting the spending threshold. By the nearly the end of XXXX, 2023, I still had not received the XXXX bonus points. So I called Wells Fargo and spoke to XXXX different departments, each having no idea what to do with my concern. Some departments had never heard of this XXXX XXXX Wells Fargo credit card. XXXX departments transferred me to XXXX XXXX which has nothing to do with Wells Fargo 's credit cards. XXXX departments said I should get the XXXX bonus points but they were not sure why there were not posting correctly. Finally I was transferred to the Executive Department of Wells Fargo. They did an investigation and told me via phone on XX/XX/2023, that my purchases violated the terms and conditions of the credit card, claiming all of my purchases were pre paid gift cards which are excluded from earning XXXX XXXX points. I appealed to the supervisor of this department and told them to look at my purchases on each statement and they could see I did not buy any prepaid gift cards. Prepaid gift cards are reloadable XXXX XXXX XXXX gift cards. I did not buy ANY prepaid gift cards with this credit. Some of my purchases were retail gift cards, which are not excluded purchases. In fact, all of my purchases already earned regular XXXX XXXX points on my account, just not the XXXX bonus. The supervisor reviewed my statements and agreed with me that I did not violate the terms and none of my purchases were prepaid gift cards. A second investigation was opened on XX/XX/XXXX and I was told to wait XXXX to XXXX business days for resolution.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CO
Zip: 810XX
Submitted Via: Web
Date Sent: 2023-10-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-06
Issue: Credit monitoring or identity theft protection services
Subissue: Problem canceling credit monitoring or identify theft protection service
Consumer Complaint: THEY SENT ME A FAKE CHECK OF XXXX AND I DEPOSITED. AFTER 3 DAYS THE CHECK RETURNED AND THEY WIRED TRANSFER XXXX FROM MY BANK AND END UP NEGATIVE IN MY ACCOUNT. NOW THE BANK TOLD ME TO PAY XXXX $ TO THEM DUE TO OVERDRAFT FOR THE MONEY I NEVER USE. THIS IS CASE NUMBER OF MY CASE THAT WAS REPORT TO THE POLICE # XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SD
Zip: 571XX
Submitted Via: Web
Date Sent: 2023-10-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-06
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: On XX/XX/XXXX, a large amount of money appeared in my credit card account as consumption, which I did not realize, this amount was XXXX and a charge for foreign currency conversions for XXXX, at the same time I called the bank and The account was pending, but the bank, instead of helping me, proceeded to pay the person who robbed me. I honestly don't understand. I even made a report to the police but they didn't resolve the case. They told me that I was responsible for paying them and they sent me a letter. letter saying that the case is closed, please help me. The bank that provides my credit card is Wells Fargo.y my credit card number is XXXX XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90631
Submitted Via: Web
Date Sent: 2023-10-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A