Date Received: 2023-10-07
Issue: Other transaction problem
Subissue:
Consumer Complaint: I received a person-to-person payment on XX/XX/XXXX. The money was successfully credited to my account. 3 days later the bank blocked my account, deleted my email and I was only able to recover it once I contacted the bank. When I recover my account I see that the bank reversed the payment without my authorization or prior consultation. Now the bank, when I explained that that money belongs to me and I did not authorize them to take it or return it, told me that I could file a complaint but that the money was already returned even though they claim that XXXX transfers are not cancelable, however they withdrew XXXX my account without my authorization
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33178
Submitted Via: Web
Date Sent: 2023-10-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-08
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: WELLS FARGO during Covid accommodated And gave back overdraft fees during Covid and then all of a sudden after Covid ended put them all back onto the account at once to be paid so I close the account and want those fees to be removed
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 93004
Submitted Via: Web
Date Sent: 2023-10-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-07
Issue: Opening an account
Subissue: Account opened without my consent or knowledge
Consumer Complaint: Wells Fargo opened several accounts without my permisson
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 76201
Submitted Via: Web
Date Sent: 2023-10-07
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-07
Issue: Closing on a mortgage
Subissue: Closing disclosure or other related disclosures
Consumer Complaint: Dear Consumer Financial Protection Bureau, I am writing to file a formal complaint against Wells Fargo regarding their recent actions concerning my mortgage account. I have been a loyal and responsible customer with Wells Fargo for nearly ten years, consistently meeting my mortgage obligations without any defaults or missed payments. However, I have recently encountered a troubling and unexplained change in the management of my escrow account, which has raised serious concerns about Wells Fargo 's motives and practices. The issue at hand pertains to the sudden addition of a two-month reserve to my escrow account. What perplexes me is that this change has occurred after nearly a decade of maintaining my mortgage with Wells Fargo, and it was not an element discussed or included in the terms when I initially secured the loan. When I was shopping for mortgages a decade ago, no mention or indication was made regarding such a provision, nor was it ever part of our agreement. In my particular case, I have been a loyal customer of Wells Fargo for the past ten years, diligently fulfilling my mortgage obligations without a single missed payment. However, recently, Wells Fargo added a two-month reserve, equivalent to {$3200.00}, to my escrow account. This addition was made without any explanation, and it stands in stark contrast to Wells Fargo 's Truth-in-Lending Disclosure from 2013, which influenced my decision to choose Wells Fargo as my mortgage provider a decade ago. At that time, I selected Wells Fargo as my lender, in part, because there was no provision for such an extra two-month escrow reserve. I strongly suspect that this change is not driven by any legitimate need related to my loan or financial circumstances but rather by Wells Fargo 's internal financial motivations. It has come to my attention that Wells Fargo has faced challenges in attracting deposits due to its lack of competitive interest rates, leading many customers to migrate their funds to institutions offering better returns. Given this situation, it appears that Wells Fargo is now attempting to generate additional deposits that can earn interest to support its operations. I find this behavior reprehensible, especially in a time when interest rates are historically high, and mortgage holders like me are unable to easily switch banks due to the associated costs and complexities. This arbitrary modification to my escrow account, seemingly driven by Wells Fargo 's financial concerns rather than a legitimate reason related to my loan, is not only unfair but also appears to be a breach of trust. I believe that Wells Fargo 's actions may not only be impacting me but also countless other customers facing similar issues. This situation could potentially lead to class actions and lawsuits against the bank. I kindly request that the Consumer Financial Protection Bureau investigate this matter thoroughly to ensure that Wells Fargo is held accountable for its actions and that it complies with all relevant fair practices and market conduct expectations. I demand that Wells Fargo removes the new unnecessary non interest bearing two month reserve from my escrow or provides me with a comprehensive and written response explaining the rationale behind their decision to add a two-month reserve to my escrow account now, as opposed to including this provision in the Truth-in-Lending Disclosure of my mortgage agreement a decade ago when I initially chose Wells Fargo as my mortgage provider . I specifically elected to go with Wells Fargo based on the understanding that this additional reserve would be part of our agreement, and I need a clear explanation as to what has changed since then to warrant this unexpected modification. I am grateful for your attention to this matter and your commitment to protecting consumers ' rights. I am hopeful that your intervention will lead to a resolution that is fair and just for all affected parties. Sincerely, XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-10-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-08
Issue: Getting a credit card
Subissue: Application denied
Consumer Complaint: I applied for a credit card with Wells Fargo on XX/XX/23 and got denied. Regardless of the reason for being denied, I, the natural person, have a right to credit. I am the cardholder and holder in due course. Pursuant to 15 USC 1602, I'm the one that came in with the credit card to initiate a transaction. It is not possible to get denied with something I came in with. An inquiry is a receipt of a transaction which means that somebody got paid but I did not receive any benefit in this transaction. I have been discriminated against under the Equal Credit Opportunity Act by which it states that it is unlawful for any creditor to discriminate against any applicant with respect to ANY aspect of a credit transaction. I have the right to open end credit plans in which I granted to Wells Fargo the right to extend credit. I've in good faith exercised my right and would appreciate Wells Fargo to approve my request expeditiously.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: 29730
Submitted Via: Web
Date Sent: 2023-10-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-08
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: On XX/XX/2023 I had received proof of service that a transfer fund from my wife had come into my bank. The bank provided proof of receipt and later remissed that proof and have not given me the funds " not found ''. The funds were published as complete on the end of XXXX pay.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NV
Zip: 89408
Submitted Via: Web
Date Sent: 2023-10-08
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-08
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: I reported identity theft on this account back in XX/XX/22 the card was issued thru choice rewards not Wells Fargo at the time I open the account, I was waiting on the resolution for my account I stop receiving information I was never given information about my account weather the issue was resolved or not nor that my account was sold to Wells Fargo nobody ever contacted me. Now its closed for non payment??
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-10-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-07
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On Friday, XXXX XXXX, 2023, at XXXX XXXX, I made a cash deposit of {$500.00} to a Wells Fargo checking account via ATM # XXXX ( XXXX XXXX XXXX, XXXX, TX ). The ATM malfunctioned. It started to continuously scan the deposit ; then it went out of service. I called XXXX ( XXXX ), while in the ATM lane and got passed around to many people ( regular bankers, everyday bankers, phone bankers, and escalation banker ). None of the WF personnel could help. They all read from a script : ( XXXX ) You have to wait, until they reconcile the ATM at the end of the day. ( XXXX ) It could take up to XXXX business days. ( XXXX ) You need to call back and ask for a provisional credit. ( XXXX ) You need to contact the claims department. ( XXXX ) You need to contact the ATM Operations Department. ( XXXX ) I'm transferring you to Escalation Banking. ( XXXX ) I can't help. You need to contact a different department. ( XXXX ) After XXXX hours, we can't help you. On Friday, I talked to XXXX, XXXX, XXXX, XXXX XXXX, and XXXX. Finally, I got a {$.00} credit on my account, but no one could help locate my {$500.00} deposit. The claim number is XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77067
Submitted Via: Web
Date Sent: 2023-10-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-07
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I had updated my home address to the bank Wells Fargo and they froze my checking and saving accounts.my direct deposits are not recieved.all my bills are going unpaid.I found out on XXXX that my accounts were frozen.I visited the bank twice to correct the issue with no resolve. I had done all that they requested.Even the bank manager complained about the situation. She admits that there was no issue that was my fault.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 78114
Submitted Via: Web
Date Sent: 2023-10-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-07
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: There was fraudulent charges on my account a I tried to dispute it a they refused a said they were closing my account. There was a balance of roughly XXXX XXXX my account I never received a ck or nothing. I had direct deposit going to that account. Which I dont even know what was ever deposited. I was forced to get another account elsewhere
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AL
Zip: 352XX
Submitted Via: Web
Date Sent: 2023-10-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A