Date Received: 2023-10-12
Issue: Fraud or scam
Subissue:
Consumer Complaint: REQUESTED WIRE TRANSFER OF {$60000.00} TO XXXX XXXX TO START A E-COMMERCE BUSINESS, TRANSFERRED THE MONEY VIA WIRE TRANSFER FROM MY ACCOUNT AT WELLS FARGO TO XXXX XXXX ACCOUNT ALSO AT WELLS FARGO. THROUGH MANY DEVELOPMENTS AND SEVERAL PROJECT MANAGERS AT XXXX XXXX AND NEVER RECEIVING WHAT WAS PROMISED INCLUDING REVENUE IN THE FORM OF 70 % TO ME 30 % TO THEM, TO DATE I HAVENT RECE IVED ANY COMPENSATION AND REALIZED THIS WAS A SCAM. CONTACTED MY BANK WELLS FARGO AND WAS TOLD THERE'S NOTHING THEY CAN DO TO RETRIEVE MY MONEY.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94109
Submitted Via: Web
Date Sent: 2023-10-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-12
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/2023, I made a fraudulently induced wire transfer of {$44000.00} from my XXXX account to an account at Wells Fargo Bank in XXXX XXXX under a nationwide cyber security fraud announced by the FBI on XX/XX/2023, as the XXXX XXXX XXXX, led by an impostor posing as a representative of XXXX Fraud Protection Team. I filed a complaint on this website on XX/XX/XXXX, explaining the details of the incident and demanded a full refund from XXXX and Wells Fargo. I was subsequently contacted by the FBI as other victims have transferred their life savings to sub accounts under the same prime account at the same bank, under similar circumstances. Although XXXX was notified the same day of the fraudulent transfer, they did not request a recall until the next day losing valuable time that Wells Fargo could have used to place a freeze on the beneficiary enterprise / mule bank from allowing withdrawals by the cyber criminals. I called Wells Fargo Fraud Alert Department the next morning and was informed that someone would get back to me ; no one did. When I called again later in the day and the following day, I was informed that they could only speak to their clients. I was subsequently informed by XXXX that Wells Fargo said their beneficiary refused to remit the stolen funds. First and foremost, according to the FBI, Wells Fargo XXXX XXXX beneficiary is using its sub-accounts under its primary account to collect fraudulently induced wire transfers from victims and transferring the funds to cyber criminals operating from a call center in XXXX, and multiple victims are involved. Wells Fargo is clearly in violation of Know Your Customer ( KYC ) and multiple XXXX fraud risk management regulations and its failure to reimburse stolen funds makes it an accomplice for acquiescing to the existence of a fraudulent bank account and aiding and abetting the fraudulent wire transfers. Secondly, there are no grounds for saying these transactions are authorized as no one would authorize the transfer of their life savings to cyber criminals. Given Wells Fargos long history of fake accounts, fraud, scams on XXXX, and other illegal activity, it should be more than willing to reimburse any new victims of cyber fraud immediately and have ample insurance to do so. The failure of Wells Fargo and XXXX, two of the largest banks in the U.S., to safeguard clients from fraudulently induced wire transfers should serve as a warning to the public that your funds are not safe in these banks. The attached article explains in detail the failures of both banks in safeguarding funds of consumers and the grounds for a complete refund by both banks, which they have thus far refused.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: DC
Zip: 20002
Submitted Via: Web
Date Sent: 2023-10-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-10
Issue: Took or threatened to take negative or legal action
Subissue: Threatened or suggested your credit would be damaged
Consumer Complaint: I got a vehicle for my fianc and she wasnt making the payments and before I knew it I got a call saying I owe a ton of money or the account would be closed she never payed up and this messed up my life to the point I cant even get a house or a vehicle for myself
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 115XX
Submitted Via: Web
Date Sent: 2023-10-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-11
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: A {$600.00} charge was posted to my checking account with Wells Fargo for a cash e-withdrawal in branch on XX/XX/2023 in a town 3+ hours from where I live. I called the help center on XX/XX/2023 as soon as I noticed the charge and reported the incident as fraudulent as I had never made/approved this transaction. The customer service rep started a claim and said it would be resolved in a week. I received a letter in the mail today ( XX/XX/2023 ) stating the claim had been closed as they determined the transaction was made by me or someone I gave permission to. I havent yet requested additional information but I never made this charge, I was never even in the area of the withdrawal, and nobody aside from myself has access to any of my banking account information.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OR
Zip: 97128
Submitted Via: Web
Date Sent: 2023-10-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-11
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: On XX/XX/23, I performed a deposit for {$300.00} in {$20.00} bills at the Wells Fargo ATM in XXXX NY XXXX. While performing the deposit, the ATM short circuited after taking my money. I was given a receipt that stated the deposit would be processed at a later time due to the malfunctioning ATM. I have no received the money and the representatives have been unhelpful in resolving my claim.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 10977
Submitted Via: Web
Date Sent: 2023-10-11
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-11
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: Wells Fargo has been stealing from my account for months probably years. They are moving previous transactions and stealing hundreds of dollars at at time. I can not pin point the exact amounts because of the way they are moving charges around. I am tired of them stealing my hard earned money. I have tried to resolve this issue with them to no avail. This is my last course of action.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60153
Submitted Via: Web
Date Sent: 2023-10-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-11
Issue: Problem with a company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: The existence of a derogatory rating on my account is causing me significant concern. I am deeply worried about its potential impact on my credit. It has already resulted in the denial of a recent loan application and an increase in the interest rates on my existing credit accounts. I want to emphasize the severe financial and emotional distress that this negative rating has caused me and will continue to cause until it is resolved.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33175
Submitted Via: Web
Date Sent: 2023-10-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-10
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: An Unauthorized Inquiry was reported to my Consumer Reports on XX/XX/XXXX. A Notice and Demand For Unauthorized Inquiry on my Consumer Report was sent to the creditor via USPS Certified Mail on XX/XX/XXXX. A copy of this letter and confirmation receipt is attached below. *USPS Certified Mail : XXXX - Delivered XX/XX/XXXX This Creditor had No Permissible Purpose to obtain my consumer report information. This Creditor has not responded in return and it has been over 30 Days from the date of receipt of my Notice and Demand letter. Please Delete/ Remove this inquiry from my consumer reports as soon as possible. Thank You In Advance, XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91775
Submitted Via: Web
Date Sent: 2023-10-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-11
Issue: Trouble during payment process
Subissue: Escrow, taxes, or insurance
Consumer Complaint: I bought a house in XXXX XXXX with my husband in XXXX for XXXX and we put down a deposit of approximately XXXX. We fell behind on some payments in XXXX and Wells Fargo started the foreclosure process. I begged and pleaded to try and sort something out as we were suffering financial hardship however Wells Fargo simply did not care. We felt forced to accept a short sale of XXXX despite the house having been appraised at XXXX in XXXX. We initially used a lender from California who quickly sold the mortgage to Wells Fargo. We literally lost everything and never financially recovered. We were abused by the bank and the so called XXXX XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-10-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-11
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: I woke up this morning XX/XX/XXXX with a - {$120.00} balance. I should have not had a negative balance. I had about {$35.00} in my account yesterday when I went out to eat with my friend and I added about XXXX to my account. Anyway I paid for the meal and I should have still had about XXXX bucks in my account. Two items came out that night which were about XXXX. All the deductions that I am showing pending now were already taken from my account. My account shows payments taken out on the XX/XX/XXXX and then it jumps to XX/XX/XXXX. That doesn't make sense. The days that I made the different charges I saw the money pending on my end... which means that money shows as deducted, and therefore I can not spend it. I did call Wells Fargo and they are giving a stupid excuse ... I am not crazy and this is not right and not the first time that I have seen wierdness going on. The explanation from Wells Fargo is not gon na fly. They try to tell you what it should be, but you know what you have paid and when you paid it and when it was taken out of the account. What they show in the account is inaccurate.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OR
Zip: 975XX
Submitted Via: Web
Date Sent: 2023-10-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A