Date Received: 2023-10-15
Issue: Advertising and marketing, including promotional offers
Subissue: Didn't receive advertised or promotional terms
Consumer Complaint: Wells Fargo Bank refuses to take responsibility for the illegal unauthorized fraudulent transactions and charges. Wells Fargo Bank representative XXXX XXXX says over the phone on a recorded line that she would review the fraudulent transactions and charges. Wells Fargo Bank XXXX XXXX after 70 days has not accepted responsibility for the unauthorized fraudulent charges and fraudulent transactions and illegal unauthorized fraudulent transactions are has not accepted responsibility or given any reason not to answer the questions and complaint despite XXXX police report XXXX. XXXX and XXXX XXXXXXXX XXXX immediately accepted responsibility for the unauthorized fraudulent charges and fraudulent transactions and illegal unauthorized fraudulent transactions
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: DC
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-10-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-16
Issue: Closing on a mortgage
Subissue: Trying to communicate with the company to fix an issue with the loan closing
Consumer Complaint: We paid off a commercial mortgage and received a letter from Wells Fargo dated XX/XX/XXXXXXXX to contact our private banker if we would like coopy of the recorded release. We did so and tried on numerous occasions to get a copy sent to no avail. We tried again on XX/XX/XXXX and spoke to XXXX in the wealth management department and she said this is for personal mortgages. She switched us to XXXX XXXX in the mortgage services department. She was not able to help and she switched us to XXXX in the commercial mortgage department. Guess what ... ..she couldn't helpand she switched us to XXXX in XXXXhe small business premier department. You guessed it ... .she couldn't help and she switched us to XXXX in the home equity department. She couldn't help and I told her unfortunately I am left with no choice but to file a complaint in order to get a copy of the recorded release. Thanks for your help!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 117XX
Submitted Via: Web
Date Sent: 2023-10-16
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-16
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: XXXX XXXX I spoke to a lady named XXXX XXXX And was told that there is no or never have been a XXXX form for me and that the only thing I can to is pay cash
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 19143
Submitted Via: Web
Date Sent: 2023-10-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-16
Issue: Fraud or scam
Subissue:
Consumer Complaint: To whom it may concern, On XX/XX/2023 I received a phone call from someone claiming to be with Wells Fargo. They said that I had some unapproved charges on my account and asked if had made them. I said no and they sent me a link to click on for account verification. I did and it would never load so I cancelled after about a minute, I told them to call me back after XXXX XXXX since I was at work. They did call back explaining how I needed to give them my PIN number so it could be changed so my account would be safe. I did not give my PIN number, I found this very suspicious. On XX/XX/2023 I received an email from Wells Fargo about a wire transfer ( {$22000.00} to a XXXX mobile detailing ), I immediately called XXXX to state that I did not authorize a wire transfer from any of my accounts. I then received a text message saying that the transfer had been cancelled. Case # XXXX was then opened with the fraud dept. I checked every other day to check the status and was told the wire transfer went to a XXXX XXXX XXXXXXXX and the money was requested back. I called XX/XX/2023 and was told that XXXX XXXX XXXX showed a XXXX balance and that they had no money to send back, so my money will not be refunded to my account. I spoke with XXXX with Wells Fargo Fraud Dept. and she explained to me that I need to write this letter of Appeal for the new case # XXXX. I still have the Emails and the texts from the numbers that I have already reported. I hope this issue can be resolved and the money be deposited back in my account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 779XX
Submitted Via: Web
Date Sent: 2023-10-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-16
Issue: Opening an account
Subissue: Didn't receive terms that were advertised
Consumer Complaint: I opened an account with Wells Fargo on XX/XX/23 under the premise I would be receiving a {$320.00} checking account bonus for qualifying activities. These activities include a {$25.00} opening deposit and {$1000.00} of direct deposits within 90 days. I have let these requirements as outlined by the timeline below. XXXX opened account XXXX opening deposit XXXX qualifying direct deposit by employer in the amount of {$1800.00} ( XXXX ). I called Wells Fargo twice on XX/XX/23 and was told by XXXX different customer service agents that I did not meet the requirements. After mentioning that I did indeed receive a paycheck via direct deposit on XX/XX/23, both agents agreed and stated they had overlooked that. However, neither could confirm Id be receiving my bonus despite meeting requirements. Supporting documentation attached including Wells Fargo indicating my direct deposit was indeed qualifying. Includes sign up offer code XXXX applied upon online sign up.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: KS
Zip: 66215
Submitted Via: Web
Date Sent: 2023-10-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-16
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: On XX/XX/2022 Wells Fargo Dealer S, XXXX XXXX, XXXX XXXXXXXXXXXX XXXX XXXXXXXX XXXX XXXX pulled hard inquiries on my Credit File without my consent.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30135
Submitted Via: Web
Date Sent: 2023-10-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-16
Issue: Trouble during payment process
Subissue: Trying to communicate with the company to fix an issue while managing or servicing yo
Consumer Complaint: My husband was the holder of the loan for our mortgage at Wells Fargo he passed away XX/XX/XXXX I became successor I got paperwork for it nobody will get back to me on how to handle this they're talking me to do a short sale for less than what I owe on the property I've lived in this property for XXXX years I'm not willing to give it up I'm current on all payments but when I gave them my last payment it was not put towards the payment I tried paying XXXX and XXXX 's payment back in XXXX and they refuse payment because I was not on the account or the loan and they are charging me late fees. I need help so that I don't lose my home
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MT
Zip: 59602
Submitted Via: Web
Date Sent: 2023-10-16
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-16
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: I called Wells Fargo customer service on Friday XX/XX/2023 at XXXX central time. The payments that are being reported on my credit profile violate my consumer rights under FCRA consumer law 15 USC 1666B. As a long-time customer that has had an exceptional payment history with Wells Fargo . I am appalled that they will violate my consumer rights in such a manner that is detrimental to me achieving a good credit profile which affects my approval chances for other accounts. After speaking with Wells Fargo customer service they were not helpful and didn't listen to me as a long-time customer. They advised there was nothing they could do, although they were aware my consumer rights had been violated. I can not believe a company of this magnitude doesn't care about their customer 's consumer rights. Wells Fargo is tarnishing my name and credit profile by reporting late payments inaccurately without my consent. As well as my creditworthiness, character, and my general reputation which is also against the FCRA.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MO
Zip: 64093
Submitted Via: Web
Date Sent: 2023-10-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-16
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: There have been several transactions made on my account this is the 2nd time that this has happened I reach out in regards to the transaction that occurred in XXXX via XXXX I I dont not send money to people on XXXX I strictly use XXXX due to it being with my bank and there was a stretch of days where some sent hounded of dollars out of my account, the dates are XX/XX/XXXX {$100.00} XX/XX/XXXX {$510.00} XX/XX/XXXX {$170.00} XX/XX/XXXX {$210.00} XX/XX/XXXX {$200.00} XX/XX/XXXX {$200.00} XX/XX/XXXX {$210.00} And just last week my card declined for my art auto pay due to insufficient funds when I went to looking at my account there had been five fraudulent transactions darting back to XX/XX/XXXX {$170.00} XXXX XXXX XX/XX/XXXX {$160.00} XXXX XX/XX/XXXX {$640.00} XXXX XXXX XX/XX/XXXX {$210.00} & {$110.00} XXXX This is ridiculous due to my direct deposit is sent to this account and my billing as well, Im quite frustrated with a lot of these transactions occurring in spurts and the lack of attention by Wells Fargo.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 20906
Submitted Via: Web
Date Sent: 2023-10-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-17
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: I have no knowledge of these inquiries and want them off my credit repost ASAP.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OK
Zip: 74055
Submitted Via: Web
Date Sent: 2023-10-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A