Date Received: 2023-10-14
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/23, I was contacted by Wells Fargo via phone call informing me of a potential fraudulent charge that had taken place on my account. After providing what at the time were reasonable and standard details to confirm that I was the account owner, I was informed that someone had accessed my account via another device and had shut off notifications of transactions at that point. After reenabling the alerts, I was shocked to see that I had been enrolled in Wells Fargo Wires and that a person by the name of XXXX XXXX had attempted to transfer over {$10000.00} from my account. That same day of XX/XX/23, I went to my local Wells Fargo branch to do further investigation and determine next steps to fight against the fraudulent transactions. Upon reviewing the transaction history, I had also found that the same bad actor who had initiated the wire transfers had also done cash advances on my credit card in an amount totaling {$8400.00}, and that they had likewise transferred my savings account balance to my checking account to likewise steal that ( amount toalling {$2100.00} ). In total, the bad actor had managed to steal {$10000.00} from my account via pending wire transfers. The branch representative recommended that I freeze and close the affected accounts, and that I report the fraudulent transactions to their wire/checking fraud department and online fraud department respectively. I followed through with all of these actions in the branch, with the representative assuring me that due to my timely reporting that my fund would be protected and that the pending transactions would be reversed/cancelled. After my experience in the branch, I likewise filed a police report with the local XXXX Washington PD. The following week on XX/XX/23, I received letters from both the online fraud claims center and check fraud claims center respectively. The online fraud claims center found that fraud had indeed occurred, but were not able to cancel or reverse the transactions that were made and instead opted to cancel any related fees/interest. The Check Fraud center ruled against my claim by stating that because the transaction was performed using my account information via online banking, I was responsible for the transfer and that they likewise were unable to recall the transferred funds. As such, I would be held responsible for the debts from the cash advance totaling {$8400.00}. I called to dispute this decision, and after being transferred from department to department ended up filing another claim with the Credit Card Fraud Claims department once again reporting the electronic funds transfers as fraudulent. On a letter dated XX/XX/23, the Credit Card Fraud Claims department found that no fraud had occurred as the transactions had been done on my account supposedly with my authorization. My claim was forwarded to the Online Fraud department, who likewise found against me as they had with my first claim. It was at this time that I filed a complaint with Wells Fargo concerning these investigations and how they had been handled on XX/XX/23 after multiple phone calls to Wells Fargo to find the reasoning behind their decisions. This was responded to via a now deleted secure email on XX/XX/23 in which the denial of my claims was upheld from a representative named XXXX. I called XXXX on XX/XX/23 day to further discuss the details of my complain and the full history of my case. XXXX on my behalf filed another complaint for me. This complaint took further time to investigate and resolve, as I was informed on XX/XX/23, and XX/XX/23 that they needed more time for their investigation. Finally in a letter dated XX/XX/23, I was informed that while they had found in my favor regarding the fraudulent wire transfers, they would uphold their decision from XX/XX/23 in that they would be unable to refund/reverse the transfer of funds. They likewise determined that the reason why I would ultimately be held responsible for the debts from the credit card cash advances and the wire transfer is because the person who had accessed my account was able to make those transactions because I had provided them with security codes that were sent to my phone. I will point out at this time that in my previous conversations over the phone with Wells Fargo from the initial conversation on XX/XX/23 up to that point, Wells Fargo on multiple occasions had sent me texts with confirmation codes to confirm my identity. This would mean that the initial call made to me from Wells Fargo was potentially from the bad actor themselves who had spoofed Wells Fargo 's number and followed their business practices for authentication to that point. As it has become totally apparent that I am a victim of fraud, I disagree with the decisions made by Wells Fargo to hold me responsible for the wire transfer and the cash advances to my credit card. According to the Electronic Fund Transfers Act and Regulation E, I should not be held responsible for unauthorized charges made by a scammer/fraud actor regardless of them using my account credentials. As I had done my due diligence in reporting the fraudulent actions the day of, I feel that Wells Fargo has ultimately failed me in both protecting my funds as was promised by the in branch representative and in not holding me liable for the actions of a scammer. As such, I call on the CFPB to investigate this situation and advocate on my behalf to right the wrongs of my defraudment.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: 98203
Submitted Via: Web
Date Sent: 2023-10-15
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-15
Issue: Written notification about debt
Subissue: Didn't receive enough information to verify debt
Consumer Complaint: Wells Fargo continue to practices of not completing the task of sending important information and documents that are needed to allow business that may as for me may prevent the closing of my house and pay off debt to Wells Fargo account which is going to have a another harmful negative financial effect I'm XXXX and just want to be free of Dept caused by a car accident
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 151XX
Submitted Via: Web
Date Sent: 2023-10-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-15
Issue: Problem caused by your funds being low
Subissue: Non-sufficient funds and associated fees
Consumer Complaint: Wells Fargo hold up doing an Claims by investigations and that takes too long. All i want is my money back in my account when i submit a calim -- no more of this computer AI XXXX. No one needs to investigate the claims, they just need to return the money, and not threaten to take 10 business days as they claim. It takes two seconds to return the XXXX money!! give me my money back from these claims!!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 85021
Submitted Via: Web
Date Sent: 2023-10-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-15
Issue: Problems at the end of the loan or lease
Subissue: Unable to receive car title or other problem after the loan is paid off
Consumer Complaint: We have purchased a used car from XXXX for XXXX USD. I had to pay XXXX USD to remedy some of the issues out of pocket while the car had these symptoms. After spending this money the car has most of these issues. The car had an open XXXX relating to an open recall which the car not even had inspected for. Not to mention that this is an engineering desing flaw, error of the car which XXXX didnt disclose. I finaced this car based on the condition of our conrtact with XXXX. I took this case to XXXX as per our conract and XXXX is declining to provide evidence that this car have been inspected, serviced and repaired prior to selling it to me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 078XX
Submitted Via: Web
Date Sent: 2023-10-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-14
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: Wells Fargo kept multiple deposits in pending for days, for no reason but according to my available balance they appeared to be then continued to send me overdraft notices. Called after the first one and tried to transfer funds within the same bank to cover their mistake but they assured me it was a glitch. Then my transfers within Wells Fargo were kept in pending too, which has never happened, and they sent another overdraft notice. This time the customer services reps were repeating the same things, that I already knew, over and over without helping me at all. When a bank starts to hold your money hostage for days and cant provide you with any comfort that it is safe and you arent going to be charged undeserved fees, that is when you no longer trust them with money. Ive been a customer for over a decade with no overdraft fees and this treatment is 100 % unacceptable.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AL
Zip: 35173
Submitted Via: Web
Date Sent: 2023-10-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-13
Issue: Other transaction problem
Subissue:
Consumer Complaint: I inadvertently sent {$650.00} from my Well Fargo bank checking account via their person-to-person system, XXXX, to the wrong person. A single phone digit was entered in error, thus sending the money to an unknown person. I alerted Wells Fargo, whom then filed a claim. Well Fargo contacted the receiving institution, XXXX, which has not respond to Wells Fargo. I contacted XXXX and was told the receiving person has not responded and to continue working with Wells Fargo. Well Fargo advised the funds may not be recoverable. I've read regulation E and it seems this type of errant transaction should be covered. Any assistance is appreciated.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 85382
Submitted Via: Web
Date Sent: 2023-10-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-13
Issue: Fraud or scam
Subissue:
Consumer Complaint: Commencing on or about XXXX XX/XX/2023, I fell victim to multi-layered scam operation run by XXXX XXXX which involved me making deposits for a total amount of XXXX USD from my Wells Fargo account to fraudulent investment firm ( s ).
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 175XX
Submitted Via: Web
Date Sent: 2023-10-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-13
Issue: Closing an account
Subissue: Fees charged for closing account
Consumer Complaint: I am deeply disappointed and disturbed by the experience I had with Wells Fargo on XX/XX/2023. I visited a branch to close my checking account due to suspicions of fraud. The banker assured me that by opening a new account, my financial information would be secure. However, this morning, on XX/XX/2023, a previously authorized payment was deducted from my new account without my consent. I had not communicated any account changes to my merchants. Upon contacting Wells Fargo customer service, I was informed that they had merely placed the account on hold, and it had not been closed as I requested. It was only after speaking with a manager that I was informed that the account is now officially closed, and there is no 90-day waiting period for account closure. I find it utterly unacceptable that Wells Fargo allowed my new account to be debited without authorization and failed to disclose that my previous account 's automatic transfers would continue. It is evident that the banker intentionally manipulated this situation to avoid having an account closure on her record, while also benefiting from opening a new one. This experience reflects a serious lapse in professionalism and integrity, and it has left me deeply dissatisfied with Wells Fargo 's handling of my financial affairs. I expect a thorough investigation into this matter and a prompt resolution to rectify the damage caused by this incident.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90016
Submitted Via: Web
Date Sent: 2023-10-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-13
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: On XX/XX/XXXX I noticed my bank account negative XXXX dollars I went to the bank and asked why and they said there was a XXXX dollar 3rd party check cashed on XX/XX/XXXX. I told the bank I did not cash any check and I made a police report the bank is saying that the signature looks like mine when it Cleary does not look like my signature. Wells Fargo is declining to pay me back my money
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 95632
Submitted Via: Web
Date Sent: 2023-10-13
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-13
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: On XXXX XXXX I got a notification from my bank that a withdrawal of XXXX from a ATM was made. I then got another notification for a family dollar of XXXX was made and then I got another one from a family dollar for XXXX. Then I got another notification for a XXXX transaction for XXXX but didnt go thru so it was credited back for the XXXX. I called my bank and notified them of the suspicious activity and let them know I didnt recognize none of these charges. They canceled my card and I received a new card within a week or so.I waited ten business days and called them back on XX/XX/XXXX and they said they wasnt going to refund my money back. I then went to the bank that the withdrawal was made and spoke to a lady representative about what happened at their ATM and she gave me my bank statement and we went thru them. I told her how was someone able to get money out of the ATM without my card and she was mentioning how the person had my pin and she didnt say anything else. She said basically nothing else she can do and to file a police report. Which I did file on XX/XX/XXXX. I have since gone back to the bank on XX/XX/XXXX to speak with the lady representative and she just gave me the runaround and how it was gon na be hard to find out who did it. She basically made me feel like she didnt believe me and how she didnt want to help me with this.I dont like how the bank handled this situation.I need help to get my money back.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MS
Zip: 38654
Submitted Via: Web
Date Sent: 2023-10-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A