Date Received: 2023-11-17
Issue: Fees or interest
Subissue: Charged too much interest
Consumer Complaint: We purchased a sliding glass door from XXXX on XX/XX/2022. Door was not available until XX/XX/2022. We were not informed about the interest charge in addition to normal interest if not paid off by the end of interest free period
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60139
Submitted Via: Web
Date Sent: 2023-11-17
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-17
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: In 2021 upon my return home I found that my Wells Fargo account suffered from theft and fraud to the sum of approximately XXXX. After hours on the phone I filed disputes. Wells Fargo issued me a letter confirming that I was the victim of fraud ( not at fault ) as well as an identity theft case number. They later after a few times escalating my case Wells Fargo denied my disputes. It did get forwarded to the XXXX XXXX XXXX where they determined that my Wells Fargo checking account was not insured when Wells Fargo accounts are supposed to be fdic insured to my knowledge. To top it off I have been illegally XXXX for bounced checks associated to this account and of course I have no resolutions
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: LA
Zip: 71112
Submitted Via: Web
Date Sent: 2023-11-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-17
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: FRAUDULENT TRANSACTION TOOK PLACE VIA ACH FROM XXXXXXXX XXXX Total amount was {$5900.00}. We are a non profit and this was not authorized. This was a business to business transaction initiated from XXXX XXXX Telephone number listed was XXXX XXXX XXXX is false and part of a scam as notated via XXXX The correct telephone number is XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXXXXXX XXXX XXXX XXXXXXXX XXXX We are responding to your concerns Case Number : XXXX Account number ending in : XXXXXXXX XXXX XXXXXXXX XXXX : Thank you for your patience while we looked into your concerns. Weve completed our research and are ready to share our findings. Disputing ACH transaction While we realize the information provided may not alleviate your frustrations, we hope this letter helps to ( clarify our actions about this matter. We strive to provide exceptional service and were sorry we didnt meet that expectation in this instance. Enclosed in a copy of the Deposit Agreement for your records. Business-to-business CCD ( Cash Concentration and Disbursement ) and CTX ( Corporate Trade Exchange ) ACH payments may only be returned within 24 to 48 hours of the posting date of the transaction. ( XXXX XXXX XXXX XXXX XXXX the thriving ACH Network, the payment system that drives safe, smart, and fast Direct Deposits and Direct Payments with the capability to reach all XXXX XXXX and credit union accounts. ) This information is referenced in the Deposit Account Agreement on page 19 under the Reversal or return of ACH transactions section : Business accounts only : Under the ACH Rules, the Bank can return any non-consumer ACH debit entry as unauthorized until midnight of the business day following the business day the Bank posts the entry to your account. In order for the Bank to meet this deadline, youre required to notify us to return any non-consumer ACH debit entry as unauthorized by the cutoff time we separately disclose. The cutoff time is currently XXXXXXXX XXXX XXXX XXXXXXXX. If you dont notify us in a timely manner of the unauthorized non-consumer ACH debit entry, we wont be able to return it without the cooperation and agreement of the originating bank and the originator of the debit entry. Any other effort to recover the funds must occur solely between you and the originator of the entry. Based on our records the ACH transaction took place on XX/XX/XXXX for XXXX XXXX XXXX XXXX XXXX XXXX XXXX This type of transaction must be reported within 24 to 48 hours. However, the transaction was not reported until XXXX XXXX XXXX XXXX XXXX XXXX XXXX 21 months after the transaction posted to your account per claim XXXX XXXXXXXX and XXXX. An ACH authorization is given when a customer provides his or her account number and routing number to a third-party merchant. Due to the method used for payment, any disputes regarding a defective product or a failure to provide a promised service would be resolved directly between you and the merchant. In addition, the transaction was reported outside of the time frame outline in the Deposit agreement for ACH transactions, the claim has been declined and at this time can not be overturned. We recommend you contact the merchant XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX this issue. While we empathize with your situation, your dispute is with the merchant and not with Wells Fargo. Our research confirms we followed the proper procedure and guidelines after being notified. Based on the information available in this situation, we feel our actions were appropriate and necessary to avoid potential risk. While we empathize with you, we respectfully decline your request to reimburse your account for this transaction.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 34491
Submitted Via: Web
Date Sent: 2023-11-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-17
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I am compelled to file a formal complaint against Wells Fargo for unauthorized transactions on my account, and the ensuing substandard customer service experienced during my resolution attempts. On XX/XX/XXXX, around XXXX XXXX XXXX, I received a deceptive call from an individual impersonating a Wells Fargo fraud department official. Under the assumption of speaking with the bank, I inadvertently disclosed personal information, enabling the caller to replicate my debit card on their XXXX and conduct unauthorized transactions totaling {$5500.00}. The perpetrator withdrew $ XXXX cash and cashed a $ XXXXXXXX XXXX XXXXXXXX. When I reported these fraudulent transactions to Wells Fargo, the response was inconsistent and perplexing. I was initially instructed to file a police report to pursue the cashier 's check claim, conflicting with alternate guidance from different branch managers. This only added to the confusion and delay. It is unfathomable that Wells Fargo validated and reimbursed the $ XXXX but rejected the $ XXXX 's check claim, especially as both transactions were linked to the same individual, performed concurrently, and at the same branch. This glaring inconsistency indicates a profound deficiency within the bank 's fraud detection and management systems, inflicting financial loss and undue stress. Subsequent communications with Wells Fargo 's executive office and my case manager, XXXX XXXX, led to further ambiguity. The $ XXXX was settled ; however, denying the $ XXXX persists without transparent justification. The opaque and contradictory information I received from various bank representatives has been exasperating and obstructive. Such discrepancies call into question Wells Fargo 's claim validation criteria and commitment to protecting customers from fraud. I want an exhaustive review of this issue and reassess my claim. I am requesting an urgent engagement to ensure equitable redress, including the full restitution of the unauthorized $ XXXXand an explicit rationale for the initial claim denial. The negligent management of this case by Wells Fargo necessitates your intervention. Having been a loyal Wells Fargo customer for 20 years, with both personal and business accounts, my expectations of the banks diligence and customer care were significantly higher than demonstrated.I appreciate your consideration and anticipate a just resolution. For yourconvenience, I haveattached a screenshot of the two transactions made that day, and a copy of the cashiers check made out to XXXX XXXX XXXX. Regards, XXXX XXXX XXXX XXXX -- - ( Wells Fargo has my first name, as XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91001
Submitted Via: Web
Date Sent: 2023-11-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-17
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: I recently had numerous fraudulent charges come onto my Wells Fargo checking account that were clearly unrecognized charges and they were not able to help me or listen to me. As a result not only did they not provide assistance to get my money back they deemed my account a risk and force closed it after being loyal to them. They also promoted a {$250.00} checking bonus for opening the account if I met qualifying deposits ( which I did ) which was the whole reason I switched to Wells Fargo but they would not honor it.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 19103
Submitted Via: Web
Date Sent: 2023-11-17
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-17
Issue: Problem caused by your funds being low
Subissue: Non-sufficient funds and associated fees
Consumer Complaint: XX/XX/ I deposited a check for {$2500.00} into my Wells Fargo checking account XXXX received a bank message that check was returned and the funds were disappeared from the account. Message said frozen/block Spoke to Wells Fargo customer service and they said reason was the payor 's account was either frozen or the check was blocked. Spoke to payor - their account is with XXXX XXXX XXXXXXXX- and the payor checked with XXXX XXXX XXXXXXXX, and they said that the check does not even show up on their statements as if the check was never deposited. XXXX XXXX XXXXXXXX also said they had plenty of assets in account and there was no blocks placed of any kind. I am caught between now with both insufficent funds fees and with late charges and with bills accruing. Playing with people 's lives for their convenience, people like me are left helpless.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 75013
Submitted Via: Web
Date Sent: 2023-11-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-17
Issue: Problem with a company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: Wells Fargo is not acting in good faith to fulfill my request to investigate my car loan. I paid my loan via their website. Due to a technical issue on their site my payment apparently never went through. Wells Fargo failed to notify me electronically of the 'late ' account until it was well past due and has now very negatively affected my credit score. I will file complaints with every regulatory agency I can until my credit score is adjusted.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 95758
Submitted Via: Web
Date Sent: 2023-11-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-17
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Wells Fargo deposited 2 checks from my account. These checks were made out to a vendor, XXXX XXXX. XXXX XXXX does not have an account with Wells Fargo. Someone fraudulently deposited these checks.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 07470
Submitted Via: Web
Date Sent: 2023-11-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-17
Issue: Opening an account
Subissue: Didn't receive terms that were advertised
Consumer Complaint: Wells Fargo advertised a savings bonus offer in early XX/XX/2023. the offer was XXXX which was set to expire as an offer on XX/XX/2023 The terms were as follows : 1. Sign up your existing XXXX XXXX XXXX saving account for this offer by going to a branch and having a banker apply your bonus offer code to the account. I signed up at a XXXX VA branch on XX/XX/2023 with XXXX. 2. Deposit {$25000.00} or more in new money to your way to save savings account by day 30 from the account sign up and maintain at least {$25000.00} balance through day 90 after account sign up. I made a deposit of {$25000.00} at the same XXXX branch on XX/XX/2023 directly into " way to save '' account, XXXX was present and aware of the deposit. Bonus payment : We ( Wells Fargo ) will deposit your bonus into your " way to save '' account within 30 days after youve met all other requirements. First, in addressing calculation of " 30 days after youve met all other requirements '', it could be argued the " 90 day '' clock for the offer began with XX/XX/XXXX " sign-up '', but even if we start with the XX/XX/XXXX deposit, day 90 is reached on XX/XX/2023. 30 days from XX/XX/XXXX is XX/XX/2023. It is now XX/XX/2023 and I never received the promised {$520.00} into my " way-to-save '' account. Wells Fargo is clearly in breach of this agreement. At a most generous reading of the agreement, which Wells Fargo has clearly breached, My tying up {$25000.00} for 120 days to receive {$520.00} is equal to an annual % rate of XXXX or {$4.00} per day. {$520.00} divided by the 120 days as a percentage of the {$25000.00}. On or about XX/XX/XXXX I went into the branch where I had signed up and spoke to XXXX. She confirmed that I had done all thing required and said she would put in a " request '' for further explanation. I have heard nothing further. It has now been 21 days from XX/XX/2023 at {$4.00} per day, that's another {$91.00} at least that I am owed I believe the offer uses language that suggests the clock for all calculation begins with sign up. With the XX/XX/XXXX date at sign up, the 90 days, plus 30 to pay ends on XX/XX/2023 that means 39 days have passed since the Wells Fargo breach 39 days at at {$4.00} per day = {$170.00} I am open to hear analysis on this matter XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 231XX
Submitted Via: Web
Date Sent: 2023-11-17
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-17
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: Beginning in XXXX of this year, I contacted the Wells Fargo trust department in XXXX XXXX, NC to speak with my attorney regarding estate planning issues. I have left several calls as well as my attorney, but no one has returned the calls to discuss the matter. My last call to them was this Tuesday, XX/XX/XXXX. The person I asked to speak with was out of the office. His backup did call me back and assured me that someone would return the call no later than EOB Wednesday, XX/XX/XXXX. Again, neither I nor my attorney has received a call back. This is not a one-time incident. In the past I have had a very difficult time trying to speak with individuals at the trust department, so this is representative of their lack of professionalism
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 22901
Submitted Via: Web
Date Sent: 2023-11-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A