Date Received: 2023-11-24
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: Under section 605C of the Fair Credit Reporting Act ( FCRA ), credit reporting agencies are prohibited from including adverse information that resulted from a consumer being the victim of XXXX XXXX after the consumer has notified the consumer reporting agency and provided the required information and documentation. Section 605C of the FCRA and section 1022.142 of Regulation V, specify the documentation and information required to support a request to remove information on the basis that it resulted from XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33435
Submitted Via: Web
Date Sent: 2023-11-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-24
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: I contacted Wells Fargo in XX/XX/XXXX to file for hardship and lock transactions on an account with a large balance and high-interest feethe hardship plan fixed interest to 1 % and fee and set payment amounts per month. Wells Fargo agreed and locked the version with the payments set at one amount ( XXXX XXXX XXXX XXXX ) All payments were made promptly and on time. XX/XX/XXXX Wells Fargo let the hardship plan expire, and the payments went to XXXX XXXX XXXX {$310.00} ( 10 % ) without notice, effectively doubling the monthly payment plan to {$680.00}. XX/XX/XXXX I Called WF to speak with a representative XXXXXXXX XXXX XXXXXXXX and was told that the plans expired and I was on a short-term plan. The agent stated there is a " long-term plan '' as well that I was not made aware of. I asked for any documentation showing the difference between the two plans and XXXXXXXX XXXX XXXXXXXX on a recorded line, stated there is no documentation only that there is a phone call where the agent would decide to place you on a short-term or long-term plan. I enquired how to be put on the long-term plan, and XXXXXXXX XXXX XXXXXXXX stated I would have to wait 12 months to file for hardship again. The balance of the account would then with the new interest rate be ballooned back up to XXXX amounts. This is anti-consumer behavior. Wells Fargo will not produce any documentation on a recorded line stating there is no documentation, and it's up to an agent to decide which plan to place you in. If Wells Fargo can choose unilaterally to which plan to put you on without notifying the consumer this is anti-consumer behavior and they can reinstate the plan. Again I have made all payments on time while on this plan 100 % in full and on time. I filed a previous CFPB complaint ( XXXX XXXX ) with this company when asking for any documentation they " We respectfully decline your request to provide documentation showing the differences between the short-term and long-term plans or place you on the short-term or long-term plan. " Never was I provided any documentation that there needs to be a 12 month period between plans or that there were two plans to be placed on. Furthermore when asking Wells Fargo for the documentation they " decline '' to provide any. If this is not anti-consumer then I don't know what is.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: 29644
Submitted Via: Web
Date Sent: 2023-11-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-24
Issue: Trouble during payment process
Subissue: Private mortgage insurance (PMI)
Consumer Complaint: I reached out to Wells Fargo as I noticed my central appraisal district for XXXX XXXX has my taxable valuation for my home at 60 % LTV. As we all know whatever the central appraisal district has your home valuated at is way lower than any actual value of a home. I reached out to Wells Fargo who is supposed to be my lender and they said that I had to choose an appraisal company that they work with specifically and pay {$600.00} to have this mortgage insurance payment removed. I spoke with a lady that says that her information is XXXX XXXX as she did not want to provide her last name and told me that it was a XXXX XXXX requirement because XXXX XXXX is my lender which is not correct. I believe Wells Fargo is abusing many homeowners out there that do not know that their mortgage insurance premium can be removed having people pay thousands of dollars unnecessarily and making it impossible from any families to remove the mortgage insurance premium once they qualify. We should not have to pay for an insurance that we do not need and if there is verifiable proof by XXXX XXXX XXXX there is no reason why a lender should not drop this mortgage insurance immediately.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 78747
Submitted Via: Web
Date Sent: 2023-11-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-24
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: On XX/XX/22 I went to the Wells Fargo branch in XXXX DE to close an account. There were two employees at the desk ( XXXX XXXX was the main employee ). They stated they could not close my account because they needed to stay at the teller desk despite the fact that I was the only customer in the branch. They recommended I come back another day or visit another branch. I'm not sure why they have a branch with two employees if they are unable to serve customers. VERY FRUSTRATING. I stated I would just write a check for all the funds instead of closing. The employees then stated that they'd " hate for me to be charged all those fees if I didn't have the minimum balance '' ... kind of seems like a threat.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-11-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-24
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: On XX/XX/2023, when I checked my credit card statement, I saw {$7500.00} ( {$7200.00} transaction + {$360.00} fee ) was charged to my credit card account on XX/XX/2023 that I didn't authorize. I contacted Wells Fargo the same day to dispute this transaction. They told me that this transaction is a credit card convenient check so they sent me to their Credit card fraud claims department. I called Wells Fargo on XX/XX/2023 and provided them with my Police report and the Federal Trade Commission case number for identity theft, they didn't say anything and told me the investigation is going. But on XX/XX/2023, they sent me a mail and said that they found no evidence of fraud so I will be responsible for that transaction. They didn't provide any information to support their claim. From what I understand, someone will need to call in to request a credit card convenient check. And then a check will need to be mailed to an address. Then someone will need to physically go to a bank to cash it out or purchase something. I didn't even know about these convenient checks before this happened. Wells Fargo didn't provide any information about what happened but they said I did that. I didn't.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MN
Zip: 55311
Submitted Via: Web
Date Sent: 2023-11-24
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-24
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Subject : Urgent : Request for Immediate Resolution and Refund of Unauthorized Transactions I hope this message finds you well. I am writing to bring to your attention a matter of great concern regarding my Wells Fargo accounts. I have been a loyal customer since XXXX, and unfortunately, on XX/XX/XXXX, my accounts were subjected to a severe security breach. An unknown individual exploited my credentials, including my Social Security Number and a W-9 form, as per Wells Fargo 's online documentation, to open a personal account online. The unauthorized person took several actions, including : A. Changing my existing Cell Phone ( XXXX ) and business Phone number ( XXXX ) to XXXX to receive security codes for account access. B. Opening an unauthorized personal account ending in XXXX with a new address ( XXXX XXXX XXXXXXXX XXXX XXXXXXXX, XXXXXXXX XXXX XXXXXXXX ) and altering my mailing address ( XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXXXXXX ) to prevent the receipt of bank statements since XX/XX/XXXX. C.Wells Fargo customer service processed an online application for an unauthorized person at the location : XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX, XXXXXXXX XXXX XXXXXXXX. Subsequently, a XXXX XXXX XXXX ending in XXXX was sent, linked to the unauthorized account ending in XXXX, according to Wells Fargo documentation. Shockingly, these changes did not trigger any red flags in Wells Fargo 's security measures. Despite my numerous attempts with Wells Fargo customer service, I have been denied documentation explaining how this unauthorized account was opened. The unauthorized person utilized their ATM Card from XX/XX/XXXX to XX/XX/XXXX, engaging in various transactions, including withdrawals, transfers, recurring payments, miscellaneous purchases, and monthly charged bank services, totaling {$170000.00}. 1-Total XXXX transactions and Amount {$84000.00} with XXXX XXXX XXXXXXXX XXXX withdrawal from ATM machine located in XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX According to XXXXXXXX XXXX it's ( Wells Fargo Bank + ATM XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX Phone XXXX ). 2- Total XXXX transactions and XXXX {$84000.00} transfer with XXXX XXXX XXXX XXXX to XXXX XXXX. 3- Recurring payment : Total {$3700.00}. 4-Miscellaneous Purchases Total {$100.00}. 5-Monthly Charged Bank Service Total {$30.00}. The remaining balance in the unauthorized account as of XX/XX/XXXX, is {$26000.00}. Appallingly, these unusual transactions also did not trigger any red flags in Wells Fargo 's security measures. This is particularly alarming as, since XXXX, I have never utilized an ATM card and explicitly denied getting an ATM card for my business accounts.See opening business account documentation. The behavior exhibited in these transaction account ending in- XXXX does not align with the typical transaction patterns associated with my business accounts. The unauthorized person transferred funds from my XXXX business accounts ( ending in XXXX, XXXX, XXXX ) to the unauthorized personal account ending in XXXX, totaling {$190000.00}. After a two-month battle with customer service, I recovered the remaining balance of {$26000.00}. Following a call from Financial Crimes Senior Investigator, XXXX XXXX XXXX, XXXX XXXX XXXXXXXX XXXX {$110000.00} also recovered. Based on my Wells Fargo documentation and calculations, an amount of {$52000.00} must also be refunded to my account ending in XXXX promptly and immediately in accordance with FDIC rules and regulations following my complaint. I am deeply concerned about the severe and alarming level of negligence exhibited by Wells Fargo in following matters : 1-Insufficient verification of the unauthorized person 's identity. 2-Sending a XXXX XXXX XXXX to the changed XXXX XXXX address without proper scrutiny. 3-Lack of communication through my untouched email ( XXXX ). 4-Acknowledged lack of control over online account openings, as communicated by Wells Fargo representatives . I've observed that the current system allows for account openings without requesting a proper signature or utilizing advanced verification methods such as XXXX. Additionally, there appears to be a gap in the process by not requesting a driver 's license or an equivalent form of identification during the online account opening procedure. This incident has caused personal and emotional distress, and I demand an immediate refund of the remaining amount, {$52000.00}, to my account ending in XXXX promptly, inclusive of any accrued interest. Your prompt attention to this matter is vital in restoring my confidence in Wells Fargo 's commitment to security and customer service. Sincerely, XXXX XXXX XXXX Phone number : XXXX Email : XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91205
Submitted Via: Web
Date Sent: 2023-11-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-25
Issue: Advertising and marketing, including promotional offers
Subissue: Didn't receive advertised or promotional terms
Consumer Complaint: XXXX I opened an account with XXXX XXXX Credit Card not knowing that it was actually Wells Fargo Bank. During the 4 hours of being on the phone with various representatives of Wells Fargo Bank the following events took place : XXXX XXXX and XXXX in the fraud department stated to me that the account opened was fraudulent because my phone number ended in XXXX and I could not respond to that number. I stated that on the application of XXXX I did not place XXXX on the account but XXXX. I have not had the first number for over XXXX years. Regardless because they could not send me a code on XXXX the account was fraud. This is the actions of both XXXX and XXXX in Wells Fargo Fraud Department. However, another representative used my email, verified the validity of my new account changed the phone number that had been in the system that actually had been changed nearly 3 years ago to the correct number. XXXX and XXXX did not follow the complete protocol for identifying me as the next representative did. The credit card was listed as XXXX XXXX and I had no idea that Wells Fargo was involved until after I had been approved. I was attempting to rent a hotel room at XXXX XXXX XXXX XXXX while on XXXX XXXX website. There appeared an offer of a credit of {$150.00} on the statement but it fail to state that the qualifying amount was {$1000.00} in purchases and the XXXX points advertised were not included. Thus this was very deceptive to have seen the offer of {$150.00} statement credit plus earn XXXX points with the calculations of the hotel charge ( XXXX ) minus the {$150.00} statement credit leaving a credit balance of- {$64.00}. Very misleading and challenging to understand. One has no idea that the " qualifying purchases '' are not the hotel stay charge but {$1000.00}. Also the reservation no longer had the option to cancel within 24 hours if one applied for the credit card with XXXX XXXX. Upon approval there is a statement, " Instant credit available for purchases '' {$2000.00} The level 2 representative with Wells Fargo, XXXX, stated to me that only certain individuals who received the link via email could take advantage of the " instant credit ''. If I did not get an email, that I could not qualify. I did not ever get an email. After learning all of these discrepancies and the very fact that this credit card is affiliated with Wells Fargo ( I was a participant of the national scam of opening false bank accounts ) I closed the account after about 4 hours on the phone and getting represented who contradicted the statements that were in black and white after opening the account with a line of credit of {$5000.00}. I called XXXX XXXX XXXX and they knew nothing of the promotional offer of opening the account and getting credit for the night stay at a XXXX XXXX after the statement. Wells Fargo had deceived me into applying for a credit card using the name XXXX XXXX. And then the undisclosed amount of {$1000.00} had to be spent prior to securing the {$150.00} statement credit, and inability to apply the " instant credit of {$2000.00} '' to secure the hotel room. XXXX XXXX XXXX CREDIT CARD WELLS FARGO BANK , N.A . XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 27616
Submitted Via: Web
Date Sent: 2023-11-25
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-24
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: On XX/XX/XXXX I mailed a certified letter to Dillard's/ Wells Fargo . The letter explained the inaccurate reporting on my consumer report. According my consumer report from XXXX and XXXX this credit card account was charged off in XX/XX/XXXX. According to IRS Publication 4681 you must report canceled debt as gross income on your tax return. The lender must file Form 1099-C and send the consumer a copy if the amount of debt canceled is {$600.00} or more and the lender is a financial institution, credit union , federal government agency, or other applicable entity. I never received Form 1099-C. Dillard's/Wells Fargo is in violation of 15 USC 1681 s-2. I requested my copy of Form 1099-C and the deletion of the account from my consumer reports. Dillard's/Wells Fargo responded with a letter dated XX/XX/XXXX in which they stated we are unable to complete your request because if can not be determined what information is in dispute. I resubmitted the letter I sent with highlighted areas of concern. Dillard's/Wells Fargo responded with a letter dated XX/XX/XXXX stating that the information is accurate. Dillard's/Wells Fargo did not provide accurate information necessary to validate my request.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 23703
Submitted Via: Web
Date Sent: 2023-11-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-24
Issue: Getting a line of credit
Subissue:
Consumer Complaint: I am a consumer as defined under 15 usc 1602 ( i ) and " On XX/XX/2023, I applied online for a line of credit. XXXX which is issued by Wells Fargo , N.A., pursuant to a license from XXXX XXXX immediately denied an extension of my credit. This is XXXX violation of ECOA/Regulation B, by denying me and further discouraging me from applying for an extension of my credit. '' In good faith Without Prejudice By : XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32210
Submitted Via: Web
Date Sent: 2023-11-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-24
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue: Application denials
Consumer Complaint: I asked specifically that I hear the calls that were supposed to be recorded when I was trying to get a modification on my mortgage. This was during the time that the government was bailing out the banks. They said that they would take care of that themselves. If any incriminating information was on the recordings, I often thought, why would the company tell on themselves? Furthermore, when I first sent in the complaint, one vice president sent me a letter and said that Wells Fargo " are unable to complete your request to share the recorded phone calls as it has been more than seven years since the last account activity. Documentation is retained for seven years ... ..such information could not be remitted to you without a subpoena from the courts. '' Then afterwards when I talked to another vice-president, she said she would hear them. She then gave me a summation of what the calls were for about two months. So I got two different responses talking to two different people. I would like a third party to be involved when listening to the tapes. I would also like to know if any of the recordings have been erased. I would have requested this long ago when I had an attorney, but I was unaware of the regulations and responsibilities that an organization like the CFPB could provide. Wells Fargo has shown a CONSISTENT PATTERN OF FRAUD, FINANCIAL ABUSE, AND EGREGIOUS CORPORATE BUSINESS DECISIONS TO TAKE ADVANTAGE OF WHOMEVER THEY COULD TO REAP PROFITS. I have been trying to get this matter handled since XXXX. When I filed complaint last year, I did not know about the lawsuit from the CFPB, I was told that something was going to be done on my behalf and nothing was! Even the CEO of Wells Fargo said after the fine was done that more money may be given for the mortgages. They do not want to pay me for the harm they have allowed me to suffer these past 13 years.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AL
Zip: 350XX
Submitted Via: Web
Date Sent: 2023-11-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A