Date Received: 2023-12-04
Issue: Money was not available when promised
Subissue:
Consumer Complaint: I initiated a wire transfer from my Wells Fargo Bank N.A. personal checking account for {$25000.00} on XX/XX/2023. Later that afternoon, I received a call from Wells Fargo customer support to verify that I had originated the transfer ( e.g. that it was not fraudulently initiated ). I confirmed those details over the phone, and this customer support agent informed me she had processed the transfer. By XX/XX/2023 ( three business days later ), the wire transfer was not showing in the destination account. I am submitting this claim on XX/XX/2023, since the funds are still not in the destination account. I called both Wells Fargo ( initiated ) and XXXX XXXX ( receiving funds ). Wells Fargo indicated they had successfully completed their part of the transaction. XXXX informed me that Wells Fargo had not successfully released the funds. For additional context, I also sent another wire for ~ {$2700.00} to the same external account, which was available to me the following day.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 75219
Submitted Via: Web
Date Sent: 2023-12-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-04
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/XXXX all my accounts were frozen by Wells Fargo Bank without prior notice. That same day, Friday, when I called customer service, they asked me to go to a branch. When I got there and asked for an explanation, they told me that I had to show my legal status. in the United States, and I gave them my XXXX ID, which logically they should have had beforehand when they opened my business account more than a year ago. By phone I filed a formal complaint on XX/XX/XXXX, since I was told that the problem was that I was born in XXXX and that therefore my accounts had been frozen, I regret having been born somewhere other than the United States, for the first time I feel discriminated against in this country thanks to Wells Fargo 's inability to solve problems created by them. At this time my accounts are still frozen, I asked them to let me know in writing the reason for this terrible situation, Wells Fargo today says that it can take up to 10 days to respond to me and in the meantime I feel treated with discrimination by them, and like a criminal, I can not use my money, I can not pay my bills or the rent for my business and my house, and I can not complete the sales of my business, causing me to lose thousands of dollars in an unfair closure without prior notice in the bank accounts where I have the money that has been worked with sacrifice for 9 years in this country.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33024
Submitted Via: Web
Date Sent: 2023-12-04
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-04
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: I've been a customer with Wells Fargo for over 30 years. They claim I deposited fraudulent checks into my account. The checks deposited still show in my account, along with {$500.00} of my money deposited before the disputed checks. So now my account is frozen and locked and Wells Fargo says they will re-evaluate my account on XX/XX/XXXX and then send a check for any funds they decide I deserve. This is not acceptable to me. I at least want my {$500.00} now and we can dispute the other deposited checks later. When I went into the bank to complain they said I would not be allowed to open another Wells Fargo account. And there is no person to talk too!!! Everything seems to be controlled by a computer. I guess a 30 year customer means nothing to Wells Fargo. Is this Elder Abuse???
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33442
Submitted Via: Web
Date Sent: 2023-12-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-04
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: I opened a checking account with Wells Fargo. On XX/XX/XXXX I deposited {$500.00} into that account via online transfer. The {$500.00} originated from my other checking account with XXXX XXXX XXXX XXXX. The XXXX transfer was initiated by Wells Fargo and was a non-pending, finalized transaction. On XX/XX/XXXX I closed that Wells Fargo account. ( I realized I was not eligible for the new checking customer bonus and thus closed it ). When I closed it over the phone with Wells Fargo I was told any money on its way into my account will bounce back to the original bank ( XXXX ). I continued to call in to Wells Fargo every other day for about 2 weeks because the money never returned to XXXX. I did not make headway over the phone. In the meantime I had XXXX XXXX conduct a research claim which confirmed the transactions history - that it was initiated by WF, was not returned, and was finalized. On XX/XX/XXXX, almost a month later, I met in person with XXXX XXXX of Wells Fargo ( XXXX, PA branch ) bringing the research from XXXX with me. In that meeting she was able to confirm the money was within WF but did not know where and paired me with an executive ( XXXX. Last name unknown ). I was unable to get a hold of XXXX repeatedly for over a week and my claim went nowhere. At this time I decided to file with the XXXX XXXX XXXX ( complaint # XXXX ) and have XXXX initiate a legal claim ( currently being processed ). I received in the mail a notice XXXX closed my case without any explanation. I was then paired with a new WF executive XXXX XXXX who called to tell me there is no way Wells Fargo has my money. She said this without having seen any of the data collected by the XXXX branch. I emailed that data to her during our call. She stated she would look it over and ended our call. I have not heard from her or had any subsequent emails requesting follow up replied to. I am a XXXX XXXX XXXX XXXX. I am a XXXX XXXX household supporting my husband through his final year of medical school as he studies to become a XXXX We are exhausted and overworked and underpaid. I have spent more time on this issue than I have my own personal life over the last 2 months. I urge someone to find the solution so I can have my finances returned to me. Every one of those {$500.00} required significant fortitude and work to make. I can not continue to meet radio silence and road blocks with each plea.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 170XX
Submitted Via: Web
Date Sent: 2023-12-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-04
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: On XX/XX/XXXX, I signed up a Wells Fargo Bank Existing XXXX Savings Account promotion at the XXXX XXXX branch that required a deposit {$25000.00} or more by Day 30 and maintaining at least a {$25000.00} balance for 90 days after account signup. The bonus of {$520.00} would be credited within 30 days after all requirements were met. The offer code was XXXX. Although I had met all the requirements, I still have NOT received the bonus after signing up for more than five months. Here I reported key dates and activities as follows. XX/XX/XXXX ( Day 1 ) - Signed up the existing XXXX savings account promotion in the branch. XX/XX/XXXX ( Day 3 ) & XXXX/XXXX/XXXX ( Day 23 ) - Called the CS twice to ensure the code was applied. XX/XX/XXXX ( Day 29 ) - Deposited {$25000.00} to my savings account. XX/XX/XXXX ( Day 98 ) - Transferred the fund out. XX/XX/XXXX ( Day 120 ) - Bonus SHOULD be credited ( which I didnt receive ). XX/XX/XXXX ( Day 122 ) - Called the CS to inquiry the bonus and I was told I didnt keep the fund for 90 days after deposit. ( *Note : Per the terms of the promotion, I ONLY needed to keep the deposit through Day 90 after ACCOUNT SIGNUP ). XX/XX/XXXX ( Day126 ) - Visited the promotion signup branch, the banker supported my view, noting that I had fulfilled all of the requirements, submitted a promotion incentive ticket ( Ref No : XXXX ). Hence, the banker suggested that the bonus should be post in XXXX business days. XX/XX/XXXX ( Day 159 ) No response nor the bonus received. I called the CS but the banker over the phone told me that I was not eligible for the bonus because I didnt keep the deposit for 90 days ( *Again, the discrepancy is the deposit HOLDING PERIOD, which the bank misunderstood. ) Because the Wells Fargo bonus department misread the terms repeatedly, I had no choice but to file a CFPB complaint. Here I have provided three files : file 1 is the offer ; file 2 is the main terms, where the discrepancy is highlighted ; file 3 is the screenshot of my savings account transactions ; file 4 is the printout of promotion incentive not received inquiry.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91761
Submitted Via: Web
Date Sent: 2023-12-04
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-04
Issue: Fraud or scam
Subissue:
Consumer Complaint: I had someone call and claim to be with Wells Fargo, they transferred money out of one of my accounts and transferred to a XXXX XXXX XXXXXXXX account. Wells Fargo is saying that thy can not do anything about this and won't refund my money. I have filed a report with the local Sherriff Dept. A warrant has been issued for the arrest for the person who performed the unauthorized wire transfer from my account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 779XX
Submitted Via: Web
Date Sent: 2023-12-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-04
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Two {$5000.00} wire transfers that occurred on XX/XX/2023 Total loss {$10000.00} I originally reached out to Wells Fargo fraud department on XX/XX/XXXX when i noticed my phone was hacked by someone in another state. This person drained my bank accounts fraudulently. I reported this as soon as i was able to get onto my phone as i was being hacked i was unable to use it. I reported every dollar that was stolen from my account. Wells Fargo had me on a roller cycle ride for nearly 2 months. They were reversing funds and moving money between my multiple bank accounts. They made it so confusing i couldnt keep up with whatever they were doing. I repeatedly went to the bank to have a banker help me bc i couldn't get a straight forward answer from anyone in the fraud department. As of today some of my money was returned, but not all of it. They will not give me back the wire transfers of 10k that were done on my account on XX/XX/XXXX. There have been numerous excuses to why i wont receive my stolen money. The last letter sent was that the claim is closed and there is no money to replace what was stolen. They tried accusing me that i authorized someone to go into my accounts and steal my money. At the end of XXXX i received a call from XXXX the case manager from Wells Fargo that the wires were going to be put in my account, but they werent. I reached out through telephone and she tried telling me that there were no funds available to return my money back to me from the wire transfers. This money was stolen from my XXXX XXXX XXXX XXXX bank account. I told XXXX i closed 3 accounts with them and i will be banking elsewhere bc my money isnt safe in there bank.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33442
Submitted Via: Web
Date Sent: 2023-12-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-04
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/2023 I got a text from Wells Fargo saying a transfer was trying to go through and if I did not do it please call and listed a number. Just as I try to call I get a call from Whomrepresented himself as XXXX XXXX XXXX. I said how do I know that and he said look at the number I called you from and see that it matches the phone number on back of my debit card. It did. He said this fraud is trying to go through a XXXX party and he needs to stop it before XXXX that night but needs me to help. He got info from me and sent XXXX XXXX from my account {$9800.00} and sent a wire transfer @ XXXX to a XXXX account # XXXX XXXX XXXX. He said he would call me back next day to see how investigation is going and he did. Then he said he would call again the next day but did not. I then happen to see photos on my phone that I did not take and they go back to XX/XX/XXXX this year. Then I see boarding passes in my digital wallet that are not mine. So I called XXXX and they said they did not know of any claim of fraud filed!!! So I filed one right then. Then went to XXXX XXXX XXXX XXXX Police dept to file a case ( # XXXX ) with XXXX XXXX XXXX ( XXXX. Then I went to Wells Fargo to close accounts and open new one and debit card ( XXXX and # XXXX ) and then I went to an XXXX store to see what happen on my phone. They said thbe criminal had put himself ( XXXX ) as an entrusted number on my phone. He also had put a different number ( XXXX ) to forward all of my calls to!! So I have a claim with XXXX supprtXXXX XXXX XXXX for XXXX {$9800.00} XXXX XXXX to get that money back Claim # XXXX. I can send the pictures from my phone to you if you want them. I need help to get the {$9800.00} and {$23000.00} back from Wells Fargo. They did not call me about such out of character activity on my account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 95037
Submitted Via: Web
Date Sent: 2023-12-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-04
Issue: Trouble during payment process
Subissue: Escrow, taxes, or insurance
Consumer Complaint: Wells Fargo Home Mortgage sent an Escrow Review Statement on XX/XX/XXXX. Under " New Payment '' category, it shows the previous payment through XX/XX/XXXX to be {$1300.00}. This is the amount I budget for each month. Under the new total payment, the amount is {$1.00}, XXXX. This number also shows to the right under " No action Required '' that starting XX/XX/XXXX that the new payment would be {$1400.00}. In a red box, it displays " Your escrow account has a shortage of {$650.00} '' I decided to pay the escrow amount because the difference would be about {$88.00} more per month. On XX/XX/XXXX, I payed the escrow shortage amount of {$650.00}. In all other banks I have ever encountered, once the shortage is paid, the payment remains the same. Everything I have researched read - If your bank determines that there will not be sufficient funds in your mortgage escrow account, it may raise your payment by the amount of the shortage. The bank may offer you the choice to repay the amount in one lump sum or spread the payments over a 12-month period. I paid their requested shortage of {$650.00} in one lump sum. After this " escrow shortage '' amount was paid, they said the payment will now be {$1300.00}. This amount is another {$33.00} over and above the {$88.00} per month I avoided by paying the escrow shortage of {$650.00}. Why did they not give me the correct amount of shortage to begin with? I do not want my mortgage payment to increase, and I don't understand how it is they can create a number beyond what they say was the shortage, especially after I paid the amount requested.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 62025
Submitted Via: Web
Date Sent: 2023-12-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-04
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: On XXXX XXXX XXXX I have noticed unknown charges on my account on a card which I havent used or activated. The first charge was XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 93312
Submitted Via: Web
Date Sent: 2023-12-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A