Date Received: 2023-12-07
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: This is the third request. Claim # XXXX. This should have been one claim with Wells Fargo, not two. This claim was made once my old card was declined, and I received a notification that my new card had been activated. I NEVER RECIEVED MY NEW CARD. Wells Fargo has said that I'm lying and technically committing fraud stating that the {$2500.00} dollar withdrawal or bank transfer or bank transaction was completed by me or someone I authorized to use my account. Which is all not true. The details to this transaction I don't feel have been properly investigated. The first half of my claim ( which Wells Fargo separated on their own # XXXX in the amount of {$1200.00} ) was returned to me. I did not file two separate claims. These transactions happened on the same day and apparently with the same card which i was not in position of. The replacement card that I did not activate and was not in possession of. But yet they have sufficient evidence to overturn those transactions. ( which I was told they used my pin number ) This is my original complaint that they closed. Replacement card was ordered. I Never received it. Old card was declined ( XXXX XXXX ) while trying to buy lunch. prompt me to check my checking account. That is when I saw an atm withdrawal, of {$1000.00} then a, " In branch '' withdrawal of {$2500.00}, a restaurant charge of {$50.00}, and a motel room charge, etc, Called Wells Fargo to report the transaction and to advise them I did not receive the replacement card, I only was in position of the original card that I was requesting to replace. They then closed account and reopened a new one and said they would investigate it. I received two separate letters dated 3 days after the claim was filed, that the claim was denied because someone I knew, or I performed this transaction with use of a pin number. I have reached out to escalate the matter. i was told an XXXX would contact me in two days, it happened almost a week later. I was told the XXXXXXXX XXXX was an ACH withdrawal. we asked what that meant, and she couldn't really explain feel the investigation was not completed, or the XXXX is limited. When called She did not have the answers to those questions. We have filed a police report with our local pd, but they close the claim automatically because they stated the banks protect their clients with anything less than {$15000.00}. We received a small packet with information maybe a teller would be able to understand. We see dates, but no real evidence to validate their claim. " The Consumer Financial Protection Bureau states that if money was taken from your account as a transaction using a debit card or electronic fund transfer, you may have additional protections under federal law. Electronic fund transfers can mean ATM transactions ( such as someone stealing your debit card info ), purchases using your debit card, online bill pay, and payments youve set up as directly coming out of your bank account. In short, essentially most of the transactions most modern bank clients engage in on a day-to-day basis. " If Your Card or Pin Were Lost/Stolen The CFPB states that if you lose your debit card or PIN, or it was stolen, you have two business days to notify your bank or credit union after discovering the theft or loss. If done within this time frame, the bank or credit union can not hold you responsible for more than the amount of any unauthorized transactions or {$50.00}, whichever is less. If you notify your bank or credit union after the two business days, you could be on the hook for up to {$500.00} in authorized transactions. The same rules apply if you had cash taken directly out of your account as a result of a stolen PIN or security code. '' This is not acceptable, if I have trusted my Money to Wells Fargo. I have been a member of Wells Fargo Bank since XXXX with no problems, no claims.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 93313
Submitted Via: Web
Date Sent: 2023-12-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-07
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: I did not authorize Wells Fargo Credit Services to run my credit.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11701
Submitted Via: Web
Date Sent: 2023-12-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-06
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue: Delays in the application process
Consumer Complaint: Wells Fargo is not trying to help me get a refinance. I have been sending in documents and documents to Wells Fargo and they still say that they dont have any information from me. And Im getting financial behind because they wont try to work with me and they took money out of my account that wasnt authorized. And I need legal help because this is unlawful and not fair to do this to someone and I want Wells Fargo to sell my loan to another mortgage company because I dont want to deal with them anymore because they dont care and theyre trying to take my home away from me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CO
Zip: 80923
Submitted Via: Web
Date Sent: 2023-12-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-06
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: XX/XX/2023 : I received a call from XXXX ( XXXX ) XXXX claiming to be Wells Fargo at XXXX XXXX stating that they observed fraudulent activity on my account. I have received calls like this from Wells Fargo before so I was open to listening. They listed transactions that were legitimately posted on my account as well as the supposed fraudulent activity that didn't exist. On the phone they told me they just needed to send me a verification pin to make sure it was me on the line. The conversation ended after that as they put me on hold to dispute the charges. After a while I grew suspicious and hung up to call Wells Fargo within a minute of hanging up on the previous caller. This call was made at XXXXXXXX XXXX. Upon logging onto my account I saw that there were XXXX attempts at an ATM in XXXX XXXX XXXX ( XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX UT ) to withdraw {$1700.00}, with the first XXXX being denied and the third going through. As well as another withdrawal at this location for {$110.00}. After calling Wells Fargo at XXXX ( XXXX ) XXXX, the same number the scammers masked themselves from, they told me it was good that I reported this promptly and that everything would be taken care of and disputed. I was also concerned to see that the scammers had moved money in the amount of {$1600.00} via XXXX from my savings into my checking. As well as an ATM withdrawal increase. This was discussed in this initial call, with the official claim being filed at XXXX XXXX. I finally received a letter today XX/XX/2023 from Wells Fargo determining that the transaction was " made by you or someone who had your permission. '' I immediately made a phone call to Wells Fargo 's Claims Assistance Center at XXXX ( XXXX ) XXXX at XXXX XXXX. There I was accused of lying and making fraudulent claims by representative XXXX, and by further escalation with his upper XXXX, was told that there is nothing they can do about it and that I'm pretty much at the end of my rope. Under Wells Fargo 's Website : https : //www.wellsfargo.com/privacy-security/fraud/protecting-you/ XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX they claim " XXXX Liability Protection Wells Fargo Debit and Credit Cards come with XXXX Liability protection1 at no extra cost. You wont be held responsible for unauthorized card transactions, as long as you report them promptly. '' I reported fraud promptly, acted quickly and reasonably, didn't give out any unnecessary information such as pin numbers, and was accused of lying by the bank that's supposed to protect my funds. Their website is dishonest and they didn't complete a thorough investigation of the incident. If they checked their atm cameras, they could easily verify it wasn't me at the atm, nor my voice when the scammer made phone calls to complete the XXXX. I believe my card got skimmed. Which somehow lead to them accessing my account via telephone and atm. I believe this to be an error of Well 's Fargo security to protect my assets as someone was able to mask as Wells Fargo 's number, make XXXX attempts on my account via the atm, and make telephone transfers and atm withdrawal limit increases all without my explicit permission.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: UT
Zip: 84094
Submitted Via: Web
Date Sent: 2023-12-06
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-05
Issue: Struggling to pay mortgage
Subissue: Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-li
Consumer Complaint: Home Loan # XXXX I have respectfully been requesting Wells Fargo Bank and XXXX for over XXXX year since XX/XX/2022 to current to please Modify our Home Loan only to keep getting lead on with series of delays after submitting the requested documents multiple times. Wells Fargo Bank keeps asking the same repetitious questions even though I have submitted all the required documents several times. Currently they are asking the repeated questions pertaining to the exact the same documents that have been submitted since 2022 to present. It is very very disappointing that Wells Fargo Bank and XXXX continues to bully consumers like us. We are just a normal regular family trying to keep the XXXX XXXX of home ownership and are asking for the monthly mortgage to be affordable at around {$2100.00}, on a fixed low rate that includes the insurance, escrow and property taxes with no penalties for early payments. Respectfully looking forward to an amicable resolution.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94080
Submitted Via: Web
Date Sent: 2023-12-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-06
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Wells Fargo failed to address disputed transactions in compliance with XXXX terms ; the bank is engaging in deceiving practices to frustrate the attempt to resolve a disputed transaction over a procured item from a supplier in XXXX that was wrongly delivered by the supplier. I am requesting the agency to assume full jurisdiction over this matter.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PR
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-12-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-06
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: THIS COMPLAINT IS NUMBER XXXX ABOUT THE SAME ISSUE. WELLS FARGO IS REFUSING TO USE MY MAILING ADDRESS AND THEY ARE ADDRESSING THEIR MAILS TO MY RESIDENTIAL ADDRESS WHICH I COMPLAINT ABOUT MORE THAN 121 TIMES IN THE LAST 3 YEARS. WELLS FARGO ARE STILL DENYING ME MY PRIVACY RIGHTS AND MY CIVIL RIGHTS AND THEY ARE NOW DENYING ME THE RIGHT TO SPRAK TO A MANAGER REGARDING THIS ISSUE THAT I COMPLAINT ABOUT MORE THAN 120 TIMES AND TILL NOT WELLS FARGO ARE STILL REFUSING TO PROVIDE A SOLUTION. I still have the same issue and i attached the letters that was mailed recently to my resident instead of my mailing address. XXXX XXXX is the last one who answered my complaint number XXXX and did not provide a solution. their answer was no more than a copy and paste of the answer of XXXX XXXX IS THE EMPLOYEE WHO IS WORKING FROM THE COMFORT OF THEIR HOME WITHOUT ANY SUPERVISION AND NOT UNDER ANY MANAGEMENT AND LABELED XXXX RESPONDED TO MY COMPLAINT BY THIS STATEMENT ( .We have determined we previously addressed your concerns ) they never address my case properly and never provided a solution. XXXX XXXX and XXXX XXXX NEVER EVEN READ MY COMPLAINT, THEIR ANSWER WAS A COPY AND PASTE STANDARD ANSWER. WAS THE RESPONSE OF XXXX XXXX, A SOLUTION FOR MY ISSUE?. I REQUESTED A REAL WELLS FARGO MANAGER TO DEAL WITH MY ISSUE BUT THIS XXXX XXXX STATED IN THE RESPONSE : ( We respectfully decline your request to email you to set up an appointment to talk to you by phone. We do not arrange appointments by email. ) FROM XXXX XXXX STATEMENT I UNDERSTAND THAS WELLS FARGO MANAGERS DO NOT USE EMAILS.WELLS FARGO IS THE ONLY BANK THAT DO NOT USE ELECTRONIC COMMUNICATIONS AND EMAILS. I SURE WILL NOT TALK TO AN RCMO MANAGER BECAUSE I AM SURE THEY LIE MORE THEN THE XXXX. EVERYTHING MUST BE IN WRITING AS I CAN CLEARLY SHOW YOUR LIES. HERE IS MY COMPLAINT XXXX XXXXXXXX AGAIN : COMPLAINT NUMBER XXXX ABOUT THE SAME ISSUE THAT NEVER RESOLVED. TILL NOW AND AFTER XXXX COMPLAINTS, WELLS FARGO IS STILL DENYING ME MY PRIVACY RIGHTS AND MY CIVIL RIGHTS. THE EVIDENCE IS ATTACHED. WHAT A STUPID WELLS FARGO CAN BE, EVEN AFTER XXXX COMPLAINTS ABOUT THE SAME ISSUE WELLS FARGO IS STILL REFUSING TO USE MY MAILING ADDRESS AND DENYING MY PRIVACY RIGHTS AND MY CIVIL RIGHTS AND THIS LAST LETTER IS AN EVIDENCE. I attached the answer of the contractor XXXX XXXX who is working from the comfort of their home without any supervision and not under the management of Wells Fargo. This ignorant mailed the Wells FARGO LETTER TO MY RESIDENT. ( LOOK AT THE ADDRESS ON THE LETTER ) Read it and tell me if the contractor XXXX XXXX who is labeled XXXX provided a solution in their answer before they closed my case has it has never been solved in 3 years and XXXX complaints. This response and XXXX XXXX response are similar to the rest of so called XXXX their response are a copy and paste of a joke by a clown labeled XXXX Who said I did not provide new information. how stupid could that be if after XXXX complaints you did not provide a solution and you are asking for new evidence! What about the tons of letters that you have mailed to my resident AND YOur LETTER THAT YOU JUST MAILED TO MY RESIDENT is not enough for Wells Fargo to take this issue seriously and hired someone who can find a solution instead of those who are labeled XXXX who never provided a solution for any of the XXXX complaints? Do you think you solve my issue by your shallow response?. The response is childish it is not even to a kindergarten level. The severity of my issue deserve a response by a real Wells Fargo manager not by a XXXX labeled XXXX. DO NOT TELL ME WELLS FARGO HAS NO MANAGERS. I AM REQUESTING FOR THE XXXXTIMES THAT THIS COMPLAINT TO BE FORWARDED TOP A REAL WELLS FARGO MANAGER AND NOT THOSE LABELED ECMO, WHO FROM MY EXPERIENCE DO NOT TELL THE TRUTH. A XXXX CAN CONTACT ME BY EMAIL TO SET AN APPOINTMENT FOR A PHONE CONVERSATION. IF YOU ARE PROFESSIONALS, YOU CAN NOT CALL THE CUSTOMERS ON YOUR OWN CONVINENCE AND DISREGARD THE CONVENIENCE OF THE CUSTOMERS I need a solution. This complaint is number XXXX about the same issue and I will keep complaining till a real Wells Fargo manager provide a solution to this issue. The previous complaint # XXXX AND # XXXX was answered by a typical XXXX called XXXX XXXX WHO DID NOT PROVIDE A SOLUTION in their answer, this XXXX IS BLAMNING THE FEDERAL GOVERNMENT AND THE USA PATRIOT ACT FOR THE INABILITY OF WELLS FARGO TO FOLLOW MY ACCOUNT MAILING PREFERENCE AND FOR THE INABILITY OF WELLS FARGO TO USE MY MAILING ADDRESS INSTEAD OF MY RESIDENTIAL ADDRESS THAT I DO NOT WANT WELLS FARGO TO MAIL TO IT. I PROVIDED MY RESIDENTIAL ADDRESS TO COMPLY WITH THE FEDERAL LAW AND NOT TO BE USED BY WELLS FARGO. BUT WELLS FARGO THINK THEY ARE ABOVE THE LAWS AND THEY THINK THE RESIDENTIAL ADDRESS OF THE CUSTOMERS ARE FOR WELLS FARGO TO USE AS A MAILING ADDRESS WHAT EVER THEY LIKE AND AT THEIR CONVINIENCE. WELLS FARGO COULD AVOID THIS BY SAVINGTHE RESIDENTIAL ADDRESS SOME WHERE ELSE OR THEY CAN POST A NOTE NEXT TO THE RESIDENTIAL ADDRESS THAT THIS ADDRESS IS NOT A MAILING ADDRESS DO NOT USE THIS ADDRESS FOR MAIL AND NOT POST THE RESIDENTIAL PRIVATE ADDRESS WHERE EVERY DEPARTMENT CAN USE THIS THE RIDENTIAL ADDRESS INSTEAD OF THE MAILING ADDRESS. The answer of XXXX XXXX XXXXXXXX XXXX, and the rest of the XXXX are NULL it is not worth the paper that was printed on. But that also a typical for the XXXX who all customers are complaining about. I would like to ask Wells Fargo Where is the solution for my issue in the response of XXXX XXXX? The answer of XXXX XXXX was a typical answer for who are labeled XXXX a typical for those XXXX who are working from the comfort of their homes without any supervision and NOT under a management of Wells Fargo XXXX XXXX is blaming the GOVERNMENT for the refusal of Wells Fargo to use my Mailing address and for the refusal of Wells Fargo to obey the laws and regulations and my privacy rights and my civil rights. I would like to ask Wells Fargo, WHERE IS THE SOLUTION FOR MY ISSUE IN YOUR RESPONSE? This complaint is number XXXX about the same issue and I will keep complaining till a real Wells Fargo manager provide a solution to this issue. The previous complaintwas answered by a typical XXXX called XXXX XXXX WHO DID NOT PROVIDE A SOLUTION in their answer, this XXXX IS BLAMNING THE FEDERAL GOVERNMENT AND THE USA PATRIOT ACT FOR THE INABILITY OF WELLS FARGO TO FOLLOW MY ACCOUNT MAILING PREFERENCE AND FOR THE INABILITY OF WELLS FARGO TO USE MY MAILING ADDRESS INSTEAD OF MY RESIDENTIAL ADDRESS THAT I DO NOT WANT WELLS FARGO TO MAIL TO IT. I PROVIDED MY RESIDENTIAL ADDRESS TO COMPLY WITH THE FEDERAL LAW AND NOT TO BE USED BY WELLS FARGO. BUT WELLS FARGO THINK THEY ARE ABOVE THE LAWS AND THEY THINK THE RESIDENTIAL ADDRESS OF THE CUSTOMERS ARE FOR WELLS FARGO TO USE AS A MAILING ADDRESS WHAT EVER THEY LIKE AND AT THEIR CONVENIENCE. WELLS FARGO COULD AVOID THIS BY SAVINGTHE RESIDENTIAL ADDRESS SOMEWHERE ELSE OR THEY CAN POST A NOTE NEXT TO THE RESIDENTIAL ADDRESS THAT THIS ADDRESS IS NOT A MAILING ADDRESS DO NOT USE THIS ADDRESS FOR MAIL AND NOT POST THE RESIDENTIAL PRIVATE ADDRESS WHERE EVERY DEPARTMENT CAN USE THIS THE RESIDENTIAL ADDRESS INSTEAD OF THE MAILING ADDRESS. THE ANSWER OF XXXX XXXX and XXXX XXXX are typical answers for who are labeled XXXX a typical for those XXXX who are working from the comfort of their homes without any supervision and NOT under a management of Wells Fargo. XXXX XXXX and XXXX XXXX Has no answer of her own and has no supervisor to go over their answer and XXXX XXXX is blaming the GOVERNMENT for the refusal of Wells Fargo to use my Mailing address and for the refusal of Wells Fargo to follow my account mailing address preference. Wells Fargo Are paying to ignorant to answer the customers complaints by copies and pates and they close the cases without any resolution, all are the same, Wells Fargo HAS NO ONE TO FIND SOLUTIONS FOR THE CUSTOMER 'S ISSUES. the answer of XXXX XXXX is an example on how Those XXXX can not provide a solution. this XXXX lie in the response when they stated that We have also determined previous responses have been sent to email and mailing address on file. because my mailing address on file is my XXXX XXXX Wells fargo sent the last mail to my residential address THE ADDRESS ON THE ATTACHED LETTER IS THE PROOF. and this attached letter proves that XXXX XXXX and XXXX XXXX are NOT TELLING THE TRUTH. THE XXXX are liars, this is why I do not accept phone calls I like everyone to read the lies and compare it to the evidence of their lies that I provided. Wells Fargo bank hired liars To serve the customers.!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-12-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-06
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/2023 at approximately XXXX XXXX I was speaking with my wife XXXX on the phone when we both received a text message from XXXX stating " XXXX : Wells Fargo Bank A Decline for {$320.00} At XXXX, TX, If Valid Reply YES, If Not No To Opt Out, STOP. '' I then received XXXX back to back phone calls from XXXX. Thinking this could be a legit fraud alert I got off the phone with XXXX to answer. I was told there was a attempt to use our Wells Fargo business card both at the XXXX listed above as well as at a gas station in XXXX. I told them that we did not initiate these transactions. They proceeded to tell me they would go forth cancelling the card and send for a new one, the whole time reassuring that we were on a recorded line. They proceeded to state the card number including address and security code. They had all the information to the credit card as well as our home address. I did not give them any information. They proceeded to confirm type of shipment method and reassured that they didn't need any personal information and that Wells Fargo would not ask for this. They needed to confirm the cancellation of the card by sending me a confirmation text with a code that I was to give them. I questioned this but was told this was normal and part of the process so I obliged. A few days later I checked the Wells Fargo account and saw that XXXX separate {$1000.00} money transfer transactions had been processed " Current Account Funding XXXX XXXX NY ''. I have since reported this to Wells Fargo in addition to filing this police report. This was all part of Wells Fargo business checking account. Business account holder name XXXX XXXX XXXX. XXXX to XX/XX/2023. Another call was made to Wells Fargo after we were told in XX/XX/2023 that the claim was re-opened. After multiple calls and long wait times we were told that the claim had never been re-opened. The bank also sent us a code and asked us to read it back to verify we were the correct person. This is the exact method the fraud criminals used.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77459
Submitted Via: Web
Date Sent: 2023-12-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-05
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: On XX/XX/2023 I was charged on my debit card multiple times in different amounts for a transaction for XXXX upon reaching out to XXXX to have this resolved I was informed that the issue must be disputed with my bank Wells Fargo. I filed a complaint with my bank and was informed that I would receive and update on the complaint within XXXX business days if you dies later on XX/XX/2023 the bank issued a provisional credit for the transactions that I disputed. Everything was going well until I received a message that my dispute was denied. When I contacted Wells Fargo 's dispute department they informed me that the reason my claim was denied was because it was filed improperly according to the representative when the claim was filed they filed the claim that they were duplicate transactions which is not what I told them when I asked what I could do to resolve this issue they informed me that they had no way of fixing it and therefore I could not refile the claim or be able to have the claim redone or fixed and that I would have to allow the money that was taken out of my account improperly to be taken out with no repercussion or resolution. At that point I contacted Wells Fargo 's executive offices to figure out what I could do to get this resolved as since the bank Wells Fargo made mistakes it should be able to be resolved after contacting them I received a case number ( XXXX ) on XX/XX/2023 I was informed in the email of the caseworker who would be viewing the case and resolving it they provided a phone number and a extension number and in the email it instructed me that the case would be resolved within XXXX business days. After XXXX business days had gone by with no contact from Wells Fargo I reached out to the phone number and extension left in the email I left many messages trying to get in touch with the individual that was assigned to my case but no one responded. Then on XXXX the XXXX of XX/XX/2023 I was able to reach the XXXX offices again and was informed that the email that was sent to me was improper and the individual that was listed as the caseworker was not my caseworker to resolve this matter I requested that the individual who has been assigned contact me but they did not today XX/XX/2023 I've reached out to the executive offices again requesting to speak to the individual who has been assigned to my case but I was informed that they are unavailable and can not reach out to me at this time. At this point Wells Fargo has refused to assist and resolve an issue that they perpetrated upon me and caused by improperly filing a dispute with the wrong information despite me giving the proper information. I understand that mistakes happen and no one is perfect but when the bank Wells Fargo causes a mistake and then refuses to resolve it that is not okay it is not fair that I the customer must be punished for a mistake that Wells Fargo the bank has made and it is not fair that Wells Fargo simply can not resolve this claim because of their issues of sending improper information refusing to resolve the matter as well as in my opinion sending improper information to distract from the fact that they do not want to resolve it so far they have made multiple mistakes and simply refuse to fix it I have done my best to resolve the issue on my end but Wells Fargo simply believes that they do not have to resolve it and since it is there responsibility when they make mistakes to resolve these things they must be held accountable and resolve this matter
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90650
Submitted Via: Web
Date Sent: 2023-12-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-05
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: I downloaded the app Balance for a year free trial with the promise of being reminded a week before the trial ended. I was not reminded and XXXX $ was withdrawn from my account which made me go into overdraft. I contacted both Balance and Wells Fargo. Balance did not respond. Wells Fargo started a claim while the transaction was pending. Now the transaction has been approved with no update about the investigation of the claim.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 28262
Submitted Via: Web
Date Sent: 2023-12-05
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A