Date Received: 2023-12-13
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: Since 2018 when my CD account was automatically renew with a supposedly highest interest for 48 months, I received the maturity noticed with an interest of XXXX APY not the highest as they offered with the long term ( longer terms May earn higher interest rates as Wellsfargo offered me in the letter attached ). Also they paid me the lower interest seen in my life for a money market saving account in comparison with others financial institutions, so I need assistance in this matter to recover all my lost, not even today a credit card interest are from XXXX XXXX to XXXX XXXX for a loan of {$1000.00} So they used and hold my money to make their profits.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33134
Submitted Via: Web
Date Sent: 2023-12-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-13
Issue: Managing an account
Subissue: Cashing a check
Consumer Complaint: On XX/XX/XXXX of XXXX I noticed that someone cashed a check on my checking account for {$920.00} but the amount was not authorized and since the transaction was still pending I could not see who was the person that cashed the check I immediately called Wellsfargo to report the transaction and they took action by submitting the fraudulent claim and closing my account and opening a new one they gave me information of the person who cashed the check and I stated that I did not write that check and that I did not know that person but mentioned that I wrote a check for {$25.00} to the XXXX XXXX XXXX for a donation that I do in behalf of my mother and that I dropped off the envelope to my local post office directly with the {$25.00} check with a description that said Donation I have the check slip copy of that written check. So they said that they will submit the claim to the investigator and will let me know but in the meantime they amount was refunded to my account. On XX/XX/XXXX of XXXX I noticed a {$920.00} debited from my account with the description of claims/fraud and I called Wellsfargo and they could not give me any information of why that was debited, the representative just said that more than likely the claim was denied and when I asked the reason they said that they can not give me the reason, that I have to wait 10 days for me to get an answer. I explained that I could not wait 10 days because that was my mortgage payment and asked to be transferred to someone else and he said that there is nobody else that can help me. I called again the next morning and explained the situation and asked for the reason why my claim was denied and they could not give me an answer they said that they will put a request for the XXXX to call me within 24 to 48 hours and that was at XXXXXXXX XXXX on Monday XXXX XXXX. I then went to the bank to request a copy of the check that the person cashed with the intention to go file a police report and the banker was going through my account and could not see the check that was cashed I showed the banker my check book of the check I wrote to the XXXX XXXX XXXX for the amount of {$25.00} and he offered to send a copy or fax to the XXXX to compare but he said that there was nothing they can do at the branch for me, he recommended to call the number again. I called again around XXXX that day and spoke with another representative and he was able to tell me that the reason the claim was denied was because it was my signature, I then explained again the of course it was my signature because I wrote that check for a donation to the XXXX XXXX XXXX for {$25.00} and that in the description said Donation I even told the representative that this was not the first time I send that donation and that I have proof of the original copy slip of the check I wrote but he said that there is nothing that they can do that I have to wait for the investigator to call me back and that he will send a rush message to the investigator to call me back at the end of the day. I did not receive a call back. I then called again on XX/XX/XXXX at XXXXXXXX XXXX and explained the situation to the representative also stating that I will not be able to pay my mortgage because of that deduction and asking for an explanation and resolution and she said that I have to wait 24 to 48 hours for the investigator to call me back. I've explained to all the representative the struggle that they have put our family and that if it doesn't get resolved quick we will not be able to pay our mortgage but nobody seemed to be able to do anything else but tell us to wait 24 to 48 hours. I have waited more than 48 hours and still have not heard from the Investigator and I do not have record of the check that was cashed to file a police report and I did not receive a letter explaining why my claim was denied and have not given the opportunity to appeal my claim and get my money back.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CO
Zip: 80022
Submitted Via: Web
Date Sent: 2023-12-13
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-13
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: My father designated his accounts split XX/XX/50 payable upon death to my sister and me. He bought a CD at Wells Fargo in the amount of {$160000.00}. Wells Fargo removed the Payable Upon Death beneficiary designation without informing my father on the CD. Consequently, Wells Fargo has held my fathers money for two years now in a subpar CD rolling over, refusing to pay it out, after his death. My Dad was XXXX XXXX XXXX. There was no way my Dad knew Wells Fargo removed his beneficiary designations when he bought the CD. That was specifically AGAINST his wishes!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 27312
Submitted Via: Web
Date Sent: 2023-12-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-14
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: Wells Fargo is violating regulation-E and attempting to hold me liable for fraud. I reported it in XXXX when it occurred and assumed the bank did its job, but due to gross negligence, the fraud report was not filed correctly. While doing my taxes I noticed that it had not been resolved and refiled again in XXXX. However, it was done wrong again and again and again. It finally escalated to the executive office where they have been arguing with the fraud team as they are trying to hold me liable for fraud. Their XXXX excuse is that I continued to pay my credit card bills, which of course I did as I thought that Wells Fargo has handled the fraud. Sadly this seems like it's yet another instance of Wells Fargo being dishonest and unprofessional while violating federal regulations. There are charges for a dentist, lawyer, and a handful of other things that are not me and over {$10000.00}. I have not seen a dentist in the US other than my dentist in XXXX, that has been my dentist my whole life. Wells Fargo has a very long tradition of dishonest business practices, hence why they have had so much legal trouble. ITS VERY CONCERNING THAT WELLS FARGO KNOWING VIOLATES REGULATION-E ESPECIALLY TO A XXXX PERSON
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CO
Zip: 80005
Submitted Via: Web
Date Sent: 2023-12-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-14
Issue: Struggling to pay mortgage
Subissue: An existing modification, forbearance plan, short sale, or other loss mitigation reli
Consumer Complaint: When I sold my home located at XXXX XXXX XXXX XXXX XXXX, AZ XXXX I was charged {$6700.00} in forbearance fees associated with a covid forbearance that was granted and I was never informed or consented to these fees that were charged at final sale of my home.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 85353
Submitted Via: Web
Date Sent: 2023-12-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-14
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: I've gotten withdrawal on my account wasn't mines wanted to see the video who was on the video to see do I recognize the person
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: 29229
Submitted Via: Web
Date Sent: 2023-12-14
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-14
Issue: Struggling to pay mortgage
Subissue: Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-li
Consumer Complaint: In XXXX, we applied for a home mortgage loan modification with Wells Fargo and while the modification was accepted, the new monthly payment amount determined was higher than what we had been paying, and as a result our house went into the foreclosure process. Over the next five years, we tried to work with Wells Fargo to remedy the issue so we could keep our home, but as a result of their deceptive practices, we had to sell our house in a short sale in XXXX and move our family from the home we had loved for 12 years. On XX/XX/XXXX, we received a check for {$200.00} from Wells Fargo with a letter saying that " during a review of the account, we identified that when the loan was considered for payment assistance options, an error may have occured. '' It's our understanding that as of XX/XX/XXXX, Wells Fargo mortgage holders that were part of these fraudulent practices are being awarded an average {$24000.00}, not {$200.00}. Wells Fargo has not been helpful in resolving this or providing any information as to why we only received {$200.00}.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60607
Submitted Via: Web
Date Sent: 2023-12-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-14
Issue: Written notification about debt
Subissue: Didn't receive enough information to verify debt
Consumer Complaint: I hope this letter finds you well. I am writing to formally dispute and request the removal of certain late payments that are currently being reported on my credit file. After reviewing my credit report, I have identified inaccuracies related to late payments, and I am confident that these entries are incorrect. I understand the importance of maintaining an accurate credit history, and I take my financial responsibilities seriously. However, I believe there may be an error in the reporting of the late payments on my account. I have thoroughly reviewed my financial records, and I have not identified any instances of late payments on the specified dates. WELLS FARGO DEALER SVC XXXX This account was NEVER late. The late payment is erroneous. Those payments were made on time. I am requesting that the late payment markings be updated to reflect my accurate payment history. If there is any confusion, I suggest you contact myself or WELLS FARGO DEALER SVC customer service I kindly request a thorough investigation into this matter, and I ask that you remove the inaccurate late payment entries from my credit report. Having an accurate representation of my credit history is crucial for my financial well-being, and I believe the removal of these entries is warranted based on the supporting documentation provided.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91101
Submitted Via: Web
Date Sent: 2023-12-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-14
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: After attempting a wire transfer out of country on XX/XX/XXXX, Wells Fargo Fraud Prevention blocked the transfer and reported me to a State Agency responsible for Adult Protective Services ( APS ). I was attempting to procure electronic equipment through a nonXXXX company. On XX/XX/XXXX, Wells Fargo sent me an email, then a letter, to inform me they were closing my checking account on XX/XX/XXXX. I went to the same Wells Fargo branch on XX/XX/XXXX to close the account and withdraw the funds in the account. Once there I was informed the " review '' or investigation was extended to XX/XX/XXXX ; several days later a letter saying the same thing arrived at my home mailbox. In between this time I was contacted by APS by phone, then by a home visit, where I was subjected to a cognitive test. The APS person determined I was not impaired, and said the case would be closed. This obviously upset me significantly. When at the bank on XX/XX/XXXX, I was again informed that the review was extended to XX/XX/XXXX. I objected, complained that this was the second extension, and asked why. I was told the review was not complete. I asked what was being reviewed since I had no activity on the account since early XXXX. I attempted to explain that the funds were critical for XXXX, and I felt this had gone on long enough. I called the Fraud Prevention phone number on the letter, and was told they weren't going to release the account until XX/XX/XXXX as stated. No reason given. I then submitted a complaint at the branch.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: 98503
Submitted Via: Web
Date Sent: 2023-12-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-14
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: The Fair Credit Reporting Act ( FCRA ) emphasizes the importance of consumer reporting agencies handling consumer information with fairness, impartiality, and respect for privacy. This mandate is clearly stated in XXXX XXXX XXXX Section XXXX ( a ), which declares the need for " consumer reporting agencies to exercise their grave responsibilities with fairness, impartiality, and a respect for the consumer 's right to privacy. '' As a consumer, I have the right to protect my private information from being shared, as outlined in XXXX XXXX XXXX. This section states that " It is the policy of the XXXX that each financial institution has an affirmative and continuing obligation to respect the privacy of its customers and to protect the security and confidentiality of those customers nonpublic personal information. '' Notably, the " furnisher of information to credit agencies '' qualifies as a financial institution under this statute. Furthermore, XXXX XXXX XXXX Section XXXX ( a ) ( XXXX ) restricts the circumstances under which consumer reporting agencies like XXXX and XXXX can furnish consumer reports. This section explicitly states : " In general, subject to subsection ( c ), any consumer reporting agency XXXX furnish a consumer report under the following circumstances and no other : in accordance with the written instructions of the consumer to whom it relates. '' nor the furnisher of information, possess written consent from me to access my personal information. Therefore, any form of implied or verbal consent, written or otherwise, is hereby revoked. Moreover, XXXX XXXX XXXX ( b ) ( c ) requires financial institutions to inform consumers about their " nondisclosure option '' before disclosing nonpublic personal information to unaffiliated third parties. However, the furnisher of information failed to inform me of this right. Additionally, XXXX XXXX XXXX ( a ) ( XXXX ) prohibits consumer reporting agencies from including " other adverse item [ XXXX ] of information, '' other than criminal convictions exceeding XXXX years, in consumer reports. This provision directly contradicts the inclusion of outdated negative information on my report without my permission. In conclusion, the actions of Early Warning, and the furnisher of information clearly violate the Fair Credit Reporting Act and my right to privacy. I demand immediate rectification of this situation, including the removal of unauthorized information from my credit report and adherence to the legal requirements outlined in the aforementioned statutes as well as XXXX $ per violation of the FCRA. Unauthorized Credit Inquiries and Inaccurate Reporting : Unauthorized Inquiry - //X ) : Violation : Unauthorized credit inquiry ; Fair Credit Reporting Act ( FCRA ) XXXX. Permissible purposes of consumer reports [ XXXX XXXX. XXXX ] Unauthorized Inquiry - //X ) : Violation : Unauthorized credit inquiry ; FCRA XXXX XXXX - Permissible purposes of consumer reports. Inaccurate XXXX ( Account XXXX : ) : Violation : XXXX inaccurate payment history ; FCRA XXXX. Compliance procedures [ XXXX XXXX. XXXX ] - Compliance procedures regarding accuracy and integrity of information. Inaccurate Reporting ( Account Number : ) : Violation : Reporting inaccurate payment history ; FCRA XXXX XXXX - Compliance procedures regarding accuracy and integrity of information. Unverified Accounts on My Credit Report : Unverified Account - ( Account Number : ) : Violation : Unverified account ; Fair Debt Collection Practices Act ( FDCPA ) Section XXXX. False or misleading representations. Unverified Account - ( Account Number : ) : Violation : Unverified account ; FDCPA XXXX XXXX [ XXXX XXXX XXXX ] - False or misleading representations. Unverified Account - ( Account Number : ) : Violation : Unverified account ; XXXX XXXX Code XXXX - Protection of nonpublic personal information XXXX XXXX Code XXXX - Obligations with respect to disclosures of personal information XXXX XXXX Code XXXX - Enforcement XXXX CFR Part XXXX - PART XXXX OF CONSUMER FINANCIAL INFORMATION XXXX Form of opt out notice to consumers ; opt out methods. XXXX XXXX XXXX Definitions Identity theft means a fraud committed or attempted using the identifying information of another person without authority. XXXX added to your report without your written consent could be considered Identity theft XXXX CFR XXXX Purpose and scope. XXXX XXXX XXXX Initial privacy notice to consumers required XXXX XXXX XXXX Form of opt out notice to consumers ; opt out methods Privacy Act of 1974 ( XXXX XXXX Code XXXX Personal Impact : These infractions have far-reaching effects that go beyond the financial setbacks including lose of job opportunities, denial of Housing and psychological distress they inflict. I have been unable to provide a stable environment for my family. Now 5 years of homelessness I'm looking for security and a fresh start. Unfortunately, the errors and disputed accounts on my credit record have turned this fantasy into a crippling ordeal. My family has been severely hampered by the difficulty to obtain advantageous financing, and my cosigner has suffered greatly as a result of excessive draft fees. keeping a loop of uncertainty alive and causing XXXX. This experience has diminished our emotional resilience and put our financial stability in jeopardy, which lessens the likelihood that things will get better in the future. Action : Given the recorded transgressions and the upsetting effects on my life, I beg the Consumer Financial Protection Bureau to take action and make these violations right. I fervently ask that the unlawful credit inquiries be stopped, that false information be corrected in reports, that the unverified accounts be thoroughly investigated, and that there be a monetary remedy provided for the aforementioned infraction. I think that consumer protection legislation have the ability to guarantee fair and just financial practices. By taking action against these infractions, you protect the integrity of credit reporting systems for all customers while simultaneously helping to restore my financial stability. I value your consideration of this issue and look forward to a thorough conclusion that upholds consumer rights and advances financial justice of XXXX $ per violation of the FCRA.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91364
Submitted Via: Web
Date Sent: 2023-12-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A