Date Received: 2023-12-14
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: There was a fraudulent charge on my card for the amount of {$510.00} on XXXX XXXX. I called the bank and disputed it. Over two weeks later, they credited it back to me. Today on XX/XX/XXXX, the bank did a reversal of the amount.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94550
Submitted Via: Web
Date Sent: 2023-12-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-14
Issue: Written notification about debt
Subissue: Didn't receive enough information to verify debt
Consumer Complaint: I hope this letter finds you well. I am writing to address a concern regarding the accuracy of my credit report. After a careful review, I have identified late payments on my credit report that I believe to be inaccurate. I am requesting your assistance in either removing or correcting these late payment entries promptly. I understand the significance of maintaining an accurate credit history and its impact on my financial standing. I am committed to ensuring the correctness of the information reported on my credit file. WFHM XXXX This account was NEVER late. The late payment is erroneous. Those payments were made on time. I am requesting that the late payment markings be updated to reflect my accurate payment history. If there is any confusion, I suggest you contact myself or WFHM customer service I kindly request a thorough investigation into this matter and ask for the removal or correction of the inaccurate late payment entries from my credit report. It is crucial to me that my credit history accurately reflects my financial responsibility.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11205
Submitted Via: Web
Date Sent: 2023-12-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-13
Issue: Other features, terms, or problems
Subissue: Privacy issues
Consumer Complaint: In accordance to the Fair Credit Reporting Act Account XXXX XXXX XXXX # XXXX has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681. 15 U.S.C. 1681s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30281
Submitted Via: Web
Date Sent: 2023-12-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-13
Issue: Getting a credit card
Subissue: Card opened without my consent or knowledge
Consumer Complaint: XXXX Primary email address received notification that a new line of credit had been opened on XXXX XXXX account without my knowledge or authorization. XXXX Primary email address received notification that a new line of credit ending in XXXX had been made on Wells Fargo account without my knowledge or authorization. XXXX Secondary email address received notification that a new line of credit with XXXX ending in XXXX had been made opened without my knowledge or authorization. XXXX Primary email address received notification that a new line of credit ending in XXXX with XXXX XXXX had been made on my XXXX account without my knowledge or authorization. XXXX-present Additional account created and transactions trying to finalize without my authorization or knowledge.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 20659
Submitted Via: Web
Date Sent: 2023-12-13
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-13
Issue: Trouble during payment process
Subissue: Trying to communicate with the company to fix an issue while managing or servicing yo
Consumer Complaint: I applied in 2009 for a loan modification. Due to my XXXX mother being moved in with me, I also had XXXX & was out of work for XXXX weeks. Then when I went back to work all of my overtime was cut off. I had been getting overtime for 10 years. I was told I qualified for the modification & every few weeks I had to resubmit my bank statements, paycheck information etc. I did everything exactly as Wells Fargo requested. When I called once again to check status I was told I qualified with the exception of not missing a payment. I said so in order to get the modification I have to stop paying. She said yes so I stopped. I continued to send in the documents as requested. Then I was told we will not be able to do the modification. I lost my home that I had put over {$30000.00} down on. I think it was {$35000.00} but not positive. I was told to move out & pay the HOA a ridiculous amount because they claimed they had put down new pine straw & edged flower beds every week. That was obviously not true. However Wells Fargo said do that and I did. I just received a letter with a {$200.00} check enclosed stating " during a review of the account, we identified that when the loan was considered for payment assistance options, an error may have occurred. As a result, we are enclosing a check for {$200.00}. '' I called and was told that I should have received a letter about the remediation but I did not get one.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30101
Submitted Via: Web
Date Sent: 2023-12-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-13
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: Because WELLS FARGO DID NOT ANSWER MY COMPLAINT AND DID NOT PROVIDE A SOLUTION FOR MY ISSUE. AND BECAUSE THE ANSWER OF MY PRIVIOUS COMPLAINT WAS BY AN IGNORANT XXXX UNKNOWN XXXX WHO RESENT ME THE PREVIOUS ANSWERS WITHOUT EVEN PROVIDING THEIR NAME, SURE WHY PROVIDE THEIR NAME IF THEY ARE GOING TO LIE ABOUT IT. I AM RE-FILING MY COMPLAINT NOW BECAUSE I DID NOT RECEIVE A SOLUTION OR ANSWERS. THIS COMPLAINT IS NUMBER XXXX ABOUT THE SAME ISSUE. WELLS FARGO IS REFUSING TO USE MY MAILING ADDRESS AND THEY ARE ADDRESSING THEIR MAILS TO MY RESIDENTIAL ADDRESS WHICH I COMPLAINT ABOUT MORE THAN XXXX TIMES IN THE LAST 3 YEARS. WELLS FARGO ARE STILL DENYING ME MY PRIVACY RIGHTS AND MY CIVIL RIGHTS AND THEY ARE NOW DENYING ME THE RIGHT TO SPRAK TO A MANAGER REGARDING THIS ISSUE THAT I COMPLAINT ABOUT MORE THAN XXXX TIMES AND TILL NOT WELLS FARGO ARE STILL REFUSING TO PROVIDE A SOLUTION. I still have the same issue and i attached the letters that was mailed recently to my resident instead of my mailing address. XXXX XXXX is the last one who answered my complaint number XXXX and did not provide a solution. their answer was no more than a copy and paste of the answer of XXXX XXXX IS THE EMPLOYEE WHO IS WORKING FROM THE COMFORT OF THEIR HOME WITHOUT ANY SUPERVISION AND NOT UNDER ANY MANAGEMENT AND LABELED XXXX RESPONDED TO MY COMPLAINT BY THIS STATEMENT ( .We have determined we previously addressed your concerns ) they never address my case properly and never provided a solution. XXXX XXXX and XXXX XXXX NEVER EVEN READ MY COMPLAINT, THEIR ANSWER WAS A COPY AND PASTE STANDARD ANSWER. WAS THE RESPONSE OF XXXX XXXX, A SOLUTION FOR MY ISSUE?. I REQUESTED A REAL WELLS FARGO MANAGER TO DEAL WITH MY ISSUE BUT THIS XXXX XXXX STATED IN THE RESPONSE : ( We respectfully decline your request to email you to set up an appointment to talk to you by phone. We do not arrange appointments by email. ) FROM XXXX XXXX STATEMENT I UNDERSTAND THAS WELLS FARGO MANAGERS DO NOT USE EMAILS.WELLS FARGO IS THE ONLY BANK THAT DO NOT USE ELECTRONIC COMMUNICATIONS AND EMAILS. I SURE WILL NOT TALK TO AN RCMO MANAGER BECAUSE I AM SURE THEY LIE MORE THEN THE XXXX. EVERYTHING MUST BE IN WRITING AS I CAN CLEARLY SHOW YOUR LIES. HERE IS MY COMPLAINT # XXXX AGAIN : COMPLAINT NUMBER XXXX ABOUT THE SAME ISSUE THAT NEVER RESOLVED. TILL NOW AND AFTER XXXX COMPLAINTS, WELLS FARGO IS STILL DENYING ME MY PRIVACY RIGHTS AND MY CIVIL RIGHTS. THE EVIDENCE IS ATTACHED. WHAT A STUPID WELLS FARGO CAN BE, EVEN AFTER XXXX COMPLAINTS ABOUT THE SAME ISSUE WELLS FARGO IS STILL REFUSING TO USE MY MAILING ADDRESS AND DENYING MY PRIVACY RIGHTS AND MY CIVIL RIGHTS AND THIS LAST LETTER IS AN EVIDENCE. I attached the answer of the XXXX XXXX XXXX who is working from the comfort of their home without any supervision and not under the management of Wells Fargo. This ignorant mailed the Wells FARGO LETTER TO MY RESIDENT. ( LOOK AT THE ADDRESS ON THE LETTER ) Read it and tell me if the contractor XXXX XXXX who is labeled XXXX provided a solution in their answer before they closed my case has it has never been solved in 3 years and 122 complaints. This response and XXXX XXXX response are similar to the rest of so called XXXX their response are a copy and paste of a joke by a clown labeled XXXX Who said I did not provide new information. how stupid could that be if after 122 complaints you did not provide a solution and you are asking for new evidence! What about the tons of letters that you have mailed to my resident AND YOur LETTER THAT YOU JUST MAILED TO MY RESIDENT is not enough for Wells Fargo to take this issue seriously and hired someone who can find a solution instead of those who are labeled XXXX who never provided a solution for any of the 119 complaints? Do you think you solve my issue by your shallow response?. The response is childish it is not even to a kindergarten level. The severity of my issue deserve a response by a real Wells Fargo manager not by a jerk labeled XXXX. DO NOT TELL ME WELLS FARGO HAS NO MANAGERS. I AM REQUESTING FOR THE 110TIMES THAT THIS COMPLAINT TO BE FORWARDED TOP A REAL WELLS FARGO MANAGER AND NOT THOSE LABELED XXXX, WHO FROM MY EXPERIENCE DO NOT TELL THE TRUTH. A MANAGER CAN CONTACT ME BY EMAIL TO SET AN APPOINTMENT FOR A PHONE CONVERSATION. IF YOU ARE PROFESSIONALS, YOU CAN NOT CALL THE CUSTOMERS ON YOUR OWN CONVINENCE AND DISREGARD THE CONVENIENCE OF THE CUSTOMERS I need a solution. This complaint is number 120 about the same issue and I will keep complaining till a real Wells Fargo manager provide a solution to this issue. The previous complaint # XXXX AND # XXXX was answered by a typical XXXX called XXXX XXXX WHO DID NOT PROVIDE A SOLUTION in their answer, this XXXX IS BLAMNING THE FEDERAL GOVERNMENT AND THE USA PATRIOT ACT FOR THE INABILITY OF WELLS FARGO TO FOLLOW MY ACCOUNT MAILING PREFERENCE AND FOR THE INABILITY OF WELLS FARGO TO USE MY MAILING ADDRESS INSTEAD OF MY RESIDENTIAL ADDRESS THAT I DO NOT WANT WELLS FARGO TO MAIL TO IT. I PROVIDED MY RESIDENTIAL ADDRESS TO COMPLY WITH THE FEDERAL LAW AND NOT TO BE USED BY WELLS FARGO. BUT WELLS FARGO THINK THEY ARE ABOVE THE LAWS AND THEY THINK THE RESIDENTIAL ADDRESS OF THE CUSTOMERS ARE FOR WELLS FARGO TO USE AS A MAILING ADDRESS WHAT EVER THEY LIKE AND AT THEIR CONVINIENCE. WELLS FARGO COULD AVOID THIS BY XXXX RESIDENTIAL ADDRESS SOME WHERE ELSE OR THEY CAN POST A NOTE NEXT TO THE RESIDENTIAL ADDRESS THAT THIS ADDRESS IS NOT A MAILING ADDRESS DO NOT USE THIS ADDRESS FOR MAIL AND NOT POST THE RESIDENTIAL PRIVATE ADDRESS WHERE EVERY DEPARTMENT CAN USE THIS THE RIDENTIAL ADDRESS INSTEAD OF THE MAILING ADDRESS. The answer of XXXX XXXX XXXX P., and the rest of the XXXX are NULL it is not worth the paper that was printed on. But that also a typical for the XXXX who all customers are complaining about. I would like to ask Wells Fargo Where is the solution for my issue in the response of XXXX XXXX? The answer of XXXX XXXX was a typical answer for who are labeled XXXX a typical for those XXXX who are working from the comfort of their homes without any supervision and NOT under a management of Wells Fargo XXXX XXXX is blaming the GOVERNMENT for the refusal of Wells Fargo to use my Mailing address and for the refusal of Wells Fargo to obey the laws and regulations and my privacy rights and my civil rights. I would like to ask Wells Fargo, WHERE IS THE SOLUTION FOR MY ISSUE IN YOUR RESPONSE? This complaint is number 119 about the same issue and I will keep complaining till a real Wells Fargo manager provide a solution to this issue. The previous complaintwas answered by a typical XXXX called XXXX XXXX WHO DID NOT PROVIDE A SOLUTION in their answer, this XXXX IS BLAMNING THE FEDERAL GOVERNMENT AND THE USA PATRIOT ACT FOR THE INABILITY OF WELLS FARGO TO FOLLOW MY ACCOUNT MAILING PREFERENCE AND FOR THE INABILITY OF WELLS FARGO TO USE MY MAILING ADDRESS INSTEAD OF MY RESIDENTIAL ADDRESS THAT I DO NOT WANT WELLS FARGO TO MAIL TO IT. I PROVIDED MY RESIDENTIAL ADDRESS TO COMPLY WITH THE FEDERAL LAW AND NOT TO BE USED BY WELLS FARGO. BUT WELLS FARGO THINK THEY ARE ABOVE THE LAWS AND THEY THINK THE RESIDENTIAL ADDRESS OF THE CUSTOMERS ARE FOR WELLS FARGO TO USE AS A MAILING ADDRESS WHAT EVER THEY LIKE AND AT THEIR CONVENIENCE. WELLS FARGO COULD AVOID THIS BY SAVINGTHE RESIDENTIAL ADDRESS SOMEWHERE ELSE OR THEY CAN POST A NOTE NEXT TO THE RESIDENTIAL ADDRESS THAT THIS ADDRESS IS NOT A MAILING ADDRESS DO NOT USE THIS ADDRESS FOR MAIL AND NOT POST THE RESIDENTIAL PRIVATE ADDRESS WHERE EVERY DEPARTMENT CAN USE THIS THE RESIDENTIAL ADDRESS INSTEAD OF THE MAILING ADDRESS. THE ANSWER OF XXXX XXXX and XXXX XXXX are typical answers for who are labeled XXXX a typical for those XXXX who are working from the comfort of their homes without any supervision and NOT under a management of Wells Fargo. XXXX XXXX and XXXX XXXX Has no answer of her own and has no supervisor to go over their answer and XXXX XXXX is blaming the GOVERNMENT for the refusal of Wells Fargo to use my Mailing address and for the refusal of Wells Fargo to follow my account mailing address preference. Wells Fargo Are paying to ignorant to answer the customers complaints by copies and pates and they close the cases without any resolution, all are the same, Wells Fargo HAS NO ONE TO FIND SOLUTIONS FOR THE CUSTOMER 'S ISSUES. the answer of XXXX XXXX is an example on how Those XXXX can not provide a solution. this XXXX lie in the response when they stated that We have also determined previous responses have been sent to email and mailing address on file. because my mailing address on file is my XXXX XXXX Wells fargo sent the last mail to my residential address THE ADDRESS ON THE ATTACHED LETTER IS THE PROOF. and this attached letter proves that XXXX XXXX and XXXX XXXX are NOT TELLING THE TRUTH. THE XXXX are liars, this is why I do not accept phone calls I like everyone to read the lies and compare it to the evidence of their lies that I provided. Wells Fargo bank hired liars To serve the customers.!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-12-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-13
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: BECAUSE WELLS FARGO DID NOT ANSWER MY COMPLAINT AND DID NOT PROVIDE ANSWERS TO THE QUESTION IN MY COMPLAINT. AND BECAUSE THE ANSWER OF MY PREVIOUS COMPLAINT WAS BY AN IGNORANT XXXX UNKNOWN XXXX WHO RESENT ME THE PREVIOUS ANSWERS WITHOUT EVEN PROVIDING THEIR NAME, SURE WHY PROVIDE THEIR NAME IF THEY ARE GOING TO LIE ABOUT IT. I AM RE-FILING MY COMPLAINT NOW BECAUSE I DID NOT RECEIVE A SOLUTION AND ANSWERS. I am filing this complaint regarding a branch manager for the 24th times last 7 months and till now I did not receive the answers to my questions in my complaint. for that I have to keep refiling my complaint till I receive the answers. This complaint is number 24, I am re-filing my complaint because Wells Fargo is still refusing to answer to the questions in my complaint and refusing to investigate. Because AGAIN the previous contractor XXXX XXXX who is working from the comfort of their home without any supervision and are labeled XXXX, REFUSED to address my complaint and REFUSED to answer the questions in my complaint and IF they REQUESTED an investigation about this issue., they should have answers to my questions. ALL THIS XXXX DID ANSWERED ARE VAGUED that is why I am refiling complaint for the 16th time. This complaint is # 16 ABOUT THE SAME ISSUE, against the same branch manager and AGAIN Wells Fargo failed to respond PROPERLY, HONESTLY AND CLEARLY TO MY COMPLAINT AGAINST the BRANCH MANAGER WELLS FARGO 's XXXX lack of responsibility and lack of knowledge on how to deal with such issue is demonstrated by the response provided Wells Fargo here. The Wells Fargo employees who are answering the complaint are working from the comfort of their home without any control from a Wells Fargo management and without any supervision and the response of Wells Fargo here is null and demonstrates the un-professionalism of the Wells Fargo XXXX employees and their disrespect to the customers and to the CONSUMER FINANCE PROTECTION DEPARTMENT. For that I re-filed a new complaint here hoping that Wells Fargo will open their eyes and ear to my complaint and do the necessary investigation and answer the questions in this complaint properly. and not telling me the answers to your question is a secret we can not share it with you and so is the invisible investigation. AND MY RESPONDING THAT THE BRANCH MANAGER CAN NOT ORDER AN ATM CARD AND CAN NOT INFORM THE CUSTOMERS THAT THEY CAN ORDER THE ATM CARD BY PHONE AND ONLINE!! Did the XXXX XXXX XXXX who answered the previous complaint # 11 about this issue really thought the customers would believe her previous answer to this complaint!! here is my complaint # XXXX XXXX XX/XX/XXXX, at XXXXXXXX XXXX. was the first time I entered a Wells Fargo branch since XXXX. At my visit to branch # XXXX in XXXX, CA, I was the only customer at the branch. I found out that my ATM card was expired, I requested from the teller employee at the window to order my replacement ATM card, the employee requested help from the BRANCH MANAGER, who, after looking at my account, told me that he can not order the ATM card from his computer and that in order for me to order a new card, I MUST MAKE AN APPOINTMENT AND SIT WITH A BANKER. He then proceeded to tell me that no appointments are available soon, but he can put me on a waiting list and get me to meet a banker faster than making an appointment. which I found it ODD because I have been with Wells Fargo for more than 35 years and I have renewed my ATM cards before at the teller window. Usually, they want you to sit with a banker to try to convince you to open more accounts that you do not need and to make investments that profit the bankers. I want from Wells Fargo answers to my questions, to verify if Wells Fargo is turning to a circus or is it still a financial institution 1- WHY THE MANAGER AT THE BRANCH TOLD ME THAT I NEED AN APPOINTMENT TO SIT WITH A BANKER JUST TO RENEW MY ATM CARD? It must be a hidden reason behind it that benefits the banker. 2- DOES THIS MANAGER THINK I AM STUPID TO TELL ME THAT HE CAN NOT RENEW MY ATM CARD ON HIS COMPUTER? 3- HOW COME WHEN I WENT OUTSIDE OF THE BRANCH AND CALLED CUSTOMER SERVICE , THE CUSTOMER SERVICE RENEWED MY CARD IN 30 SECOND PHONE CALL? 4- WHY DOES THE MANAGER OF THE BRANCH DOES NOT HAVE EXPERIENCE AND DOES NOT KNOW HOW TO RENEW AN ATM CARD? 5- WHY DID THIS BRANCH MANAGER NOT TELL ME THAT I CAN ORDER THE REPLACEMENT ATM CARD ONLINE AND OVER THE PHONE? XXXX IS WELLS FARGO HIRING MANAGERS FOR THE BRANCHES WITH NO EXPERIENCE SIMILAR TO THE ONES WHO ANSWER MY COMPLAINT AND THE ONE WHO TOLD ME HE CAN NOT RENEW MY ATM CARD ON HIS COMPUTER? XXXX WHY IS WELLS FARGO IS REFUSING TO INVESTIGATE THIS POSSIBLE MISCONDUCT? I am not getting answers to my questions even after re-submitting my complaint more than 16 times in the last 7 months because Wells Fargo contracted the customer service duty to a company called XXXX XXXX XXXX XXXX XXXX XXXX XXXX This company labeled the employees XXXX. The XXXX employes are without any banking experience to resolve the customer 's issues, Those employees are labeled XXXX.are Working from the comfort of their homes without any supervision and NOT under the Wells Fargo management they are independent contractors. their responses are just a copy and paste of generic replies that they send to everyone or a vague response as the response I received from the XXXX working from the comfort of their home Refused to address my complaint properly and they switch the case from a case against the MANAGER to a case against the window teller employee or about opening a new account or about checking and saving or about lack of appointments which I am not complaining about. Those Employees of the contractors XXXX, refused to forward my complaint to a REAL Wells Fargo manager, and refused to answer and investigate my complaint. I was told in writing by the Wells Fargo 's contractors XXXX that Wells Fargo has no email or website for online complaints and has no managers or supervisors and that was confirmed by the last response of the XXXX XXXX as they think they are the highest level in Wells Fargo or they are the XXXX ay Wells Fargo and no magers above them. So the Customers like me find no REAL Wells Fargo site to complain but here. Notice : because in my experience, Wells Fargo Employees do not tell the truth. You can reviews the security cameras at the branch to verify that the branch was empty of customers except myself and 4 tellers at the windows had nothing to do and the manager was telling jokes to the employees. XX/XX/XXXX, at XXXX XXXX What do you expect from this bank who does not even have an email address for their customer service in this 21th Century! I WANT THIS COMPLAINT TO BE FORWARDED TO A REAL WELLS FARGO MANAGER AND NOT TO THE CLOWNS LABELED XXXX. NOTICE : NO PHONE CALLS ARE ACCEPTED ALL RESPONSES MUST BE IN WRITING EMAILS OR MAIL BECAUSE IN MY EXPERIENCE, THE WELLS FARGO EMPLOYEES DO NOT TELL THE TRUTH. I AM REQUESTING FOR THE 16 TIMES THAT THIS COMPLAINT TO BE FORWARDED TOP A REAL WELLS FARGO MANAGER AND NOT THOSE LABELED XXXX, WHO FROM MY EXPERIENCE DO NOT TELL THE TRUTH. A MANAGER CAN CONTACT ME BY EMAIL TO SET AN APPOINTMENT FOR A PHONE CONVERSATION. IF YOU ARE PROFESSIONALS, YOU CAN NOT CALL THE CUSTOMERS ON YOUR OWN CONVENIENCE AND DISREGARD THE CONVENIENCE OF THE CUSTOMERS. DO NOT TELL ME WELLS FARGO HAS NO MANAGERS AND NO EMAILS! I AM REQUESTING FOR THE 16 TIMES THAT THIS COMPLAINT TO BE FORWARDED TO A REAL WELLS FARGO MANAGER AND NOT THOSE LABELED XXXX, WHO FROM MY EXPERIENCE DO NOT TELL THE TRUTH. A MANAGER CAN CONTACT ME BY EMAIL TO SET AN APPOINTMENT FOR A PHONE CONVERSATION. IF YOU ARE PROFESSIONALS, YOU CAN NOT CALL THE CUSTOMERS ON YOUR OWN CONVENIENCE AND DISREGARD THE CONVINIENCE OF THE CUSTOMERS.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-12-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-13
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: XXXX two fraudulent Wells Fargo credit accounts where created and disclosed to consumers reporting agencies. I called Wells Fargo who was unwilling to assist with the matter. I also requested the reporting agencies remove these accounts from my consumer reports as well as inaccurate information regarding employment and residence. The consumer reporting agencies also were unwilling to remove the fraudulent claims. According to 15usc 6801 failure to report accurate and correct information. And also disclosure of false personal data and false information.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 178XX
Submitted Via: Web
Date Sent: 2023-12-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-13
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: NOW WELLS FARGO HIRED GHOSTS TO ANSWER THE COMPLAINTS. AND BECAUSE THEY ARE GHOSTS, THE ANSWERS TO THE COMPLAINTS ARE NO ANSWERS. Because WELLS FARGO DID NOT ANSWER MY PREVIOUS COMPLAINT AND DID NOT PROVIDE A SOLUTION FOR MY ISSUE. AND BECAUSE THE ANSWER OF MY PREVIOUS COMPLAINT WAS BY AN XXXX XXXX UNKNOWN XXXX WHO RESENT ME THE PREVIOUS ANSWERS WITHOUT EVEN PROVIDING THEIR NAME, SURE WHY PROVIDE THEIR NAME IF THEY ARE GOING TO LIE ABOUT IT. I AM RE-FILING MY COMPLAINT NOW BECAUSE I DID NOT RECEIVE A SOLUTION OR ANSWERS. This complaint is about the lack of customer service at WELLS FARGO BANK. Wells Fargo Has liars working to serve the customers but they do not have customer service to provide resolution for the customers issues. I DO NOT WANT THOSE LIARS and XXXX XXXX TO ANSWER MY COMPLAINT, I WANT A REAL WELLS FARGO MANAGER All I get from those XXXX are lies. The lies are the only resolution can be provided by the XXXX. XXXX XXXX IS THE LAST EMPLOYEE WHO IS WORKING FROM THE COMFORT OF THEIR HOME WITHOUT ANY SUPERVISION AND NOT UNDER ANY MANAGEMENT AND LABELED XXXX RESPONDED TO MY COMPLAINT BY THIS STATEMENT ( .We have determined we previously addressed your concerns ) they never address my case properly and never provided a solution AND THIS XXXX XXXX responded by a COPY AND PASTE of another IRRESPONSABLE XXXX wHO IS XXXX XXXX WHO NEVER EVEN READ MY COMPLAINT, THEIR ANSWER WAS A COPY AND PASTE STANDARD ANSWER. WAS THE RESPONSE OF XXXX XXXX, A SOLUTION FOR MY ISSUE?. I REQUESTED A REAL WELLS FARGO XXXX TO DEAL WITH MY ISSUE BUT THIS XXXX XXXX STATED IN THE RESPONSE : ( We respectfully decline your request to email you to set up an appointment to talk to you by phone. We do not arrange appointments by email. ) FROM XXXX XXXX STATEMENT I UNDERSTAND THAS WELLS FARGO MANAGERS DO NOT USE EMAILS.WELLS FARGO IS THE ONLY BANK THAT DO NOT USE ELECTRONIC COMMUNICATIONS AND EMAILS. XXXX XXXX stated that the ECMO mailed the letter to my mailing address on file. That was a lie because the letter was mailed to my residence and the attached address on the attached letter proved the lies of the ECMOs. LIES DO NOT SOLVE THE PROBLEMS. TELL ME HOW YOUR LIES ARE GOING TO SOLVE MY ISSUE YOU CLOSED THE CASES AS SOVED WHEN ALL YOU PROVIDE ARE COPY AND PASTE AND LIES AND THE ISSUE IS NOT SOLVED. I WANT THIS COMPLAINT TO BE FORWARDED TO A REAL WELLS FARGO MANAGER AND NOT TO THE CLOWNS LABELED ECMOs. When I filed 122 complaints about the same issue and none of the ECMOs provided a solution they provide lues after lies only, The executive complaint management should be called executive lies management. The people who answer the complaints for Wells Fargo are labeled XXXX Those are inexperienced people who are NOT WELLS FARGO EMPLOYEES, they are working for the contractor XXXX from the comfort of their homes without any supervision not under Wells Fargo 's Management. I tried to speak to a manager or supervisor, but I was told that Wells Fargo employees who answer the complaint are working from their homes and there have no way to connect me to a manager or supervisor because they are independent contractors, they do not work under the supervision of Wells Fargo bank they are working for the contractor XXXX. XXXX XXXX answers the complaints by just copying and pasting the answers from their computer screen and denied me the right to speak to a REAL wells fargo manager Falsely making an excuse that recently a manager tried to contact me ( what a lie ). They lie because no one is monitoring their jobs and the other contractor labeled XXXX XXXX XXXXXXXX stated on XX/XX/2023 We respectfully decline your request to email ME to set appointment to speak to a manager because they do not want anything in writing because it will be easy to prove the lies they provide to the customers.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-12-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-13
Issue: Problem with a company's investigation into an existing problem
Subissue: Problem with personal statement of dispute
Consumer Complaint: Hello, I'm reaching out about the Wells Fargo account. I am not pleased with the results. I am not asking for accuracy if the account but for it to be removed. Remove the account. It is not collectible. Remove it. Thank you
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 75230
Submitted Via: Web
Date Sent: 2023-12-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A