Date Received: 2023-12-28
Issue: Repossession
Subissue: Company explaining amount owed
Consumer Complaint: In XXXX I purchased a XXXX XXXX XXXX XXXX XXXX. It was later repossessed due to Wells Fargo illegal practice of adding CPI insurance to the loan therefore making payments harder financially for me. The vehicle ended up being repossessed and years later Wells Fargo FINALLY had to face the consequences for their actions. They were held responsible for the actions that caused thousands of consumers to lose their vehicle. I lost my job due to their actions as well as had to withdraw my XXXX just to be able to purchase another vehicle. They recently sent me a payment of {$6400.00} but was a slap in the face for the damage it has caused over the previous 17 years. It has completely ruined my credit with that being my first big purchase. I completed a packet for mediation and they tried settling with yet another slap in the face of {$2000.00}. This has consistently played a factor in my everyday life and it is time that Wells Fargo be held responsible legally and criminally.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OK
Zip: 73160
Submitted Via: Web
Date Sent: 2023-12-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-28
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: I had a checking and savings account with Wells Fargo XXXX. I was repeatedly charged overdraft fees when money was available. Then in order to close my account I was charged over XXXX which was incorrect. In order to " clear my name '' I had to literally pay these fees.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30720
Submitted Via: Web
Date Sent: 2023-12-28
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-28
Issue: Struggling to pay mortgage
Subissue: Trying to communicate with the company to fix an issue related to modification, forbe
Consumer Complaint: I had a mortgage with Wells Fargo from XXXX until XXXX. I never received any notification regarding their settlements for corrupt and widespread mismanagement of my account. I wish to know the status of my restitution payments.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 19320
Submitted Via: Web
Date Sent: 2023-12-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-28
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: I called Wells Fargo. I transferred from my savings to checking and it exceeds the day so I get cha. They said that if I have overdraft charges I should see the issue on my mobile app. I have been banking for years and now I keep getting overdraft fees that just have no sense if I'm transferring from same bank to my checking from savings account just making no sense
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 939XX
Submitted Via: Web
Date Sent: 2023-12-28
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-29
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/ I was contacted by the Wells Fargo fraud phone number and someone either posed as an employee of Wells Fargo or was an actual Wells Fargo employee. They knew of the fraud activity that had been occurring on my account since XXXX XXXX and gave me names of two people in XXXX GA that were attempting to access XXXX from my business account. They asked if I knew them and I responded no. I was then told that they were the same people who had been doing fraudulent transactions on my account and that they knew where they were and that they would be able to get them arrested. I was told that a special fraud agent was now in charge of my fraudulent activity and would be able to have them arrested. I was instructed that I had to repeat in the same increments the amounts that they were trying to access. I unfortunately believed this because of all of the fraudulent activity on my account and all the times I had recently spoken to this department. I did as I was instructed and I have never made a wire transfer ever so this should have appeared suspicious to Wells Fargo and I should have received a suspicious activity alert which I didnt. I reported all of this on XX/XX/. The XXXX transfers were credited back the next day after receiving Wells Fargos response they had listed that the wire transfer case was started on XX/XX/2023 this is inaccurate. It makes no sense that I would open a fraud case on the XXXX transfers on XX/XX/2023 and not also opened the wire transfer case on the same day. This was all from the same fraudulent activity and I opened all three cases on XX/XX/2023. I have requested all information including employee notes that was used to investigate the wire transfer because this appears as negligence on Wells Fargos part or employee negligence that all three were not opened the date I reported them on XX/XX/2023. I Requested information used to investigate my case and was denied. I am requesting the information again due to the date being wrong on my case and the obvious mishandling of the case which had it been handled when the case was opened on XX/XX/2023 when I was given a case number the fraudulent wire transfer could have been stopped as it was not scheduled to go out until XX/XX/2023. Instead they are claiming it was opened on XX/XX/2023 which is false. I am not even being provided with the receiving financial institution which prohibits my ability to have the scammer who presented themselves as a Wells Fargo employee from being criminally charged.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: 29576
Submitted Via: Web
Date Sent: 2023-12-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-29
Issue: Closing your account
Subissue: Can't close your account
Consumer Complaint: I was basically forced to finance a purchase that was originally in my ex-husbands name. The company was threatening to send me to collections. Down and signed the documents then the next morning I got my documentation together and decided to cancel.. I called Wells Fargo bank financing and told him that I did not want to use their financing. They told me that they were going to cancel the financing and close the account. I recently received a bill, and now they bill me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CT
Zip: 06513
Submitted Via: Web
Date Sent: 2023-12-29
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-29
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: On XX/XX/2023, my husbands online banking was hacked into. As a result of the hacking, the hacker was able to wire out {$27000.00} from our joint savings account. The hacker then was able to XXXX the remaining {$3500.00} from my husbands account to my account. The hacker called my husband after the XXXX transfer to my account was completed and stated that I needed to decline the XXXX transfer. I logged into my online banking and pressed the decline button on the {$3500.00} XXXX transfer. When I selected the decline button, the {$3500.00} did not get sent back to my husbands checking account where it had been originally sent out of. I have filed several claims with Well Fargo explaining to them in great deal of the situation. They keep denying my claim stating that there were no processing errors. My husbands claim for the {$27000.00} has been resolved, however after several attempts of filing my claim for the {$3500.00}, they are still denying my claim. These claim have also been escalated to the executive office as well.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SD
Zip: 577XX
Submitted Via: Web
Date Sent: 2023-12-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-29
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: Wells Fargo gave me the documents used regarding my claim, but they did not disprove anything I was saying, and the reasons why I disputed the transactions. The merchant whose transactions I was disputing have insisted that Wells Fargo received my money back even though Wells Fargo has not given me back the money. I have tried to email and call multiple times and nobody responds at all
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 08330
Submitted Via: Web
Date Sent: 2023-12-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-27
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/XXXX we visited the Wells Fargo location in XXXX, XXXX located at the intersection of XXXX XXXX and XXXX XXXX XXXX at approximately XXXX XXXX. The physical address is XXXX XXXX XXXX XXXX XXXX XXXX. The reason for this visit to the bank was to simply deposit a check into my Wells Fargo checking account. The check was for the amount of {$700.00} and was issued by Wells Fargo. As the account holder, I simply requested that my check be deposited into my checking account. Unfortunately, while being assisted by an associate who identified herself as XXXX XXXX on a post it note we were discriminated against and unfairly racially profiled. We were forced to wait in the drive through for over 45 minutes as the teller advised that she was verifying the check. This is far from the standard policy as we had just witnessed a check written by the same company deposited in less than 10 minutes. When asked what the issue was we were told multiple times that they were getting approval for the check that was written/issued by their institution. I advised them that I would be filing a formal complaint and asking for an investigation into the policies, procedures, and existing practices at this Wells Fargo location where it is evident that they discriminate against members based on race. I am an XXXX XXXX XXXX and I would like a thorough investigation into this matter and the staff and management present during this shift.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77389
Submitted Via: Web
Date Sent: 2023-12-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-27
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: Computer crashed with message from " supposedly '' XXXX XXXX to call & get on-line assistance to unlock computer. Everything looked very professional & I did not question it. My on-line banking account was hacked into and approximately {$160000.00} was scammed out and Wells Fargo claims whole thing was my fault & will not replace any of my funds with covered insurance protection.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 21144
Submitted Via: Web
Date Sent: 2023-12-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A