Date Received: 2023-12-28
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: Wells Fargo account XXXX on XXXX took out {$4000.00} from name XXXX XXXX I do not have any bill due for any company XXXX XXXXXXXX and it seems this is not legal i do not know anyone XXXX XXXXXXXX name said XXXX XXXX XXXX and thats not my name XXXX XXXX XXXX XXXX This company must be stealing from me.,. XX/XX/2020 statement
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OR
Zip: 972XX
Submitted Via: Web
Date Sent: 2023-12-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-28
Issue: Fraud or scam
Subissue:
Consumer Complaint: I was told an account was going to be purged but I believe it was opened back up in my name and a fraudulent transfer took place. There was also false banking information entered into my XXXX payment account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94534
Submitted Via: Web
Date Sent: 2023-12-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-28
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: On XX/XX/2023, {$25000.00} were taken out of my account via Wire Transfer from my Wells Fargo account. I did not authorize this transfer, and I believe my online banking account was hacked. Within 30 minutes of the occurrence, I called Wells Fargo to try to stop or recall the transfer and gave them all the information they needed. I opened a case, but they said they would not be able to return my money even though I did not know who the recipient was and they stole my money.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 770XX
Submitted Via: Web
Date Sent: 2023-12-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-28
Issue: Problem with a lender or other company charging your account
Subissue: Can't stop withdrawals from your account
Consumer Complaint: Wells Fargo withdrew {$680.00} on XX/XX/23 and on XX/XX/23 from my checking account without any authorization from me. The bank put the money into my bank credit card account as if paying down a debt, which I did not owe. I contacted the fraud protection telephone number for Wells Fargo to get an answer why the bank did this. The bank representative would only treat the problem as a stolen ID issue and put me through the withering interrogation for that issue, and refused to acknowledge or explain my complaint that the bank had done this. Wells Fargo immediately closed my access to my accounts online. Their actions will include changing my account numbers, and are requiring me to contact every entity with whom I have a financial relationship to notify them of the change in account numbers. This will be an intolerable task for someone my age, on Social Security.I have tried to get back into my checking account using the instructions Wells Fargo shows online. But when I attempted to identify myself using my Social Security number, which they required, nothing happened to allow me in.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: 292XX
Submitted Via: Web
Date Sent: 2023-12-28
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-28
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I deposit a check on counter from my family XXXX XXXX XXXX with writing deposit account number on the back of the check to Wells Fargo account .she refuse to deposit it than said go to ATM which I did after XXXX days rather than send it for collections they send the copy of the to me and call the owner of the XXXX XXXX Why it was not deposit to Wells Fargo act and send it for collection? and XXXX me asking " do you know what is the meaning of endorse ''? I like to know what was wrong with my family check was refused and if so why well Fargo did not return the check to depositor? In between lot of phone communication Wells Fargo management disrespectful and disregard XXXX Thank you XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 20165
Submitted Via: Web
Date Sent: 2023-12-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-28
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: I hereby submit this formal complaint against WELLS FARGO, expressing my profound dissatisfaction with their oversight in permitting fraudulent accounts to tarnish my credit report. Having initiated an FTC report with the corresponding identity theft report number XXXX, I am dismayed to discover that these fraudulent accounts persist on my credit report despite my efforts. My expectation was rooted in the belief that WELLS FARGO would serve as a stalwart guardian of my personal information, ensuring the delivery of precise and secure credit reports. Regrettably, this breach of trust has left me questioning the reliability of their commitment to safeguarding my financial standing.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77566
Submitted Via: Web
Date Sent: 2023-12-28
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-28
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: Was always charged overdraft fees even if I had money in my savings account to cover and even with overdraft protection still got hit with same over draft
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 75069
Submitted Via: Web
Date Sent: 2023-12-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-28
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: XXXX XXXX XXXX refuse delete hard inquiry and wf crd svc refuse
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90001
Submitted Via: Web
Date Sent: 2023-12-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-28
Issue: Incorrect information on your report
Subissue: Old information reappears or never goes away
Consumer Complaint: I requested an old late payment to be removed. As the creditor, they are the only ones who have the power to do this. I stead of stating they are unwilling, they flat out told me they do not have the option and to go to the credit bureau, which is false. I am filing this complaint because they flat out lied to me and hung up on me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60614
Submitted Via: Web
Date Sent: 2023-12-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-28
Issue: Other features, terms, or problems
Subissue: Problem with customer service
Consumer Complaint: I am deeply dissatisfied with my bank 's service as a customer, primarily due to their failure to provide accurate and reasonable credit increases. Despite maintaining a pristine record with no history of late or missing payments, the bank has consistently overlooked my responsible financial behavior. This lack of acknowledgment has hindered my ability to access the credit I deserve based on my creditworthiness. Furthermore, my frustration is compounded by the bank 's involvement in unethical business practices. These practices not only erode my trust in the institution but also leave me questioning its commitment to ethical conduct. Despite expressing my concerns, I have received no assistance in resolving these issues or exploring alternative options. As a result, I feel compelled to sever ties with this establishment and seek a financial institution that values transparency, fair treatment, and customer satisfaction. The bank 's failure to address my legitimate concerns and provide adequate support has left me with no choice but to pursue banking services elsewhere.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 75061
Submitted Via: Web
Date Sent: 2023-12-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A