Date Received: 2024-01-01
Issue: Problem with customer service
Subissue:
Consumer Complaint: On XX/XX/2023 I received a cashiers check in the mail from Wells Fargo with a letter stating I was overcharged for foreclosure fees from a home I owned with my ex husband about 10 years prior. On XX/XX/2023 I called the number on the letter to advise the check was made out to myself and my ex husband who I lost total contact with after our divorce 6 or 7 years ago and can not cash the check without both of us.The check amount was for XXXX. They told me to send them copies of my divorce and a letter explaining my problem with the check and I ask if they could resend half of the amount separately to myself and my ex. They advised me that once my info was received they would attempt to contact my ex and he has 30 days to reply if he doesn't they would re issue a check just to myself. I did not receive any call or correspondence for over 30 days so on XX/XX/2023 I called again and spoke to XXXX. She told me that she spoke to her supervisor who said my ex did not respond and they would reissue a check to myself or my ex making it possible for me to deposit without his signature.she said it can take up to 30 days to receive check. On XX/XX/2023 I called to check the status and I spoke to XXXX who advised that the check was mailed I should receive by XX/XX/XXXX. Called again on XX/XX/XXXX spoke with XXXX XXXX Said if I don't receive in couple days call back. On XX/XX/XXXX and spoke to a supervisor who said. Whatever i was told in past calls was wrong my exes power of attorney did reply and therefore they will not resend a new check. And on there end the case was closed satisfactorily. I received absolutely no documentation explaining and of this from Wells Fargo no matter who I called I did not get a call back On XX/XX/XXXX I received another check from Wells Fargo fir XXXX with same foreclosure overpayment letter. However this check said myself or my ex husband therfore I can deposit. I called and asked for a supervisor and XXXX XXXX got on phone. XXXX. He told me the XXXX new check was in addition to the prior check. He also told me that the case was closed. When I complained about not receiving and help or info about the matter and being unable to deposit the first check he promised me he would investigate the entire complaint and get back to me.after XX/XX/XXXX I received no reply from him so on XX/XX/XXXX I called left a voicemail no reply called again XX/XX/XXXX left voicemail XXXX reply. It seems nobody will return my calls I don't know which of the above is telling the truth I still have both checks please help me in this matter. XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 184XX
Submitted Via: Web
Date Sent: 2024-01-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-31
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/XXXX at XXXXXXXX XXXX I went to the WELLS FARGO ATM in XXXX XXXX in XXXX XXXX to deposit a check from a friend, who by the way sends me a check every month same dates, give or take ( between the XXXX and XXXX ) and always for {$100.00}. Well, this time the ATM machine ate my check and gave me no receipt or any kind of validation of deposit. I called asap to report this and it's been all this time with NO updates and no one on the phone can give me any information. I've called several times. Today is XX/XX/XXXX and still NO money and it says in my account " CASE CLOSED '' what does that mean?? I want my money, it was a faulty ATM, not my error. Also my unemployment benefit money that I always receive 1 or 2 days after I submit my claim has not yet been posted. I filed on Thursday XX/XX/XXXX and it usually shows up the next day. It is in the amount of {$260.00}. This is unfair and I am so in need of money. I do not know what's going on, but I feel like they do not care. I am in desperate need of those funds. NO ONE IS ANSWERING MY QUESTIONS.....
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33073
Submitted Via: Web
Date Sent: 2023-12-31
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-31
Issue: Opening an account
Subissue: Didn't receive terms that were advertised
Consumer Complaint: Submitted request to open checking account on Wells Fargo online banking site. Was approved, provided an account number, a savings account number, set up a PIN for my new debit card. word of mouth from coworkers direct deposit payday checks deposited at least 1-2 days sooner. Friday, XX/XX/XXXX I was in process of depositing my opening funds to Wells Fargo account I received email that both my checking and savings accounts would be closed XX/XX/XXXX. Made phone calls to find out why based on information from a third party company, XXXX XXXX, I had an account back in XXXX Wells Fargo closed XXXX due to inactivity, therefore I would NEVER be able to open an account with Wells Fargo in my lifetime. This was 4-5 days AFTER my account had been APPROVED and WELCOMEd. I received my Wells Fargo debit card in the mail today. Wells Fargo should HONOR and standby whatever parameters they have for their online applicants. I had already set up my direct deposit and was preparing to change my social security check. I am not happy with my current bank. Everything that occurred back in XXXX was related to an estate battle with siblings after my mother passed away, my XXXX XXXX diagnosis then divorce. I am trying to get my life together. So I dont think Wells Fargo XXXX XXXX days AFTER being approved and welcomed to all of a sudden rock everything I am trying to accomplish. I want them to stand by their approved status for my checking and savings account and treat me like a valued customer.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30236
Submitted Via: Web
Date Sent: 2023-12-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-31
Issue: Getting a credit card
Subissue: Card opened without my consent or knowledge
Consumer Complaint: On XX/XX/XXXX I was alerted to unauthorized activity in my account. I then noticed a wells Fargo XXXX XXXX XXXX was added to my account that I didn't authorize or apply for. I reported it immediately over the phone and in person at the XXXX mn bank. I was told by personal banker XXXX XXXX XXXX not to report it to the police. A few days later I noticed a charge of {$1000.00} and I immediately went back to my XXXX branch to report it as well as numerous phone calls to wells Fargo. Over the course of the next 3 months wells Fargo continuously told me lies and falsehoods about my situation. Wells fargo took the application with fraudulent information and limited personal information like my address and home phone number and approved it without my authorization or knowledge. They wouldn't help me and in fact took this fraudulent XXXX reintroducing it into my account XXXX separate times with XXXX separate numbers. I didn't know who to turn for help after they tried to get me to pay interest on the fraudulent card. The person they assigned to my case XXXX XXXX lied about my situation to me and complaints about the lies went unanswered over and over. Nothing I did or said made any difference to Wells Fargo so I finally closed my checking and saving accounts after decades of doing banking. On XX/XX/XXXX I finally had enough of wells Fargos fraud and corruption towards me and filed a police report to get wells Fargo to quit committing the fraud they kept perpetrating on myself. I'm not entirely sure but an employee might have committed this act since I read numerous articles describing the kind of corruption and fraud I experienced with Wells Fargo. Wells Fargo could have been a hero in this situation but they turned into the villains siding with the Scammers over me the Customer.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MN
Zip: 55057
Submitted Via: Web
Date Sent: 2023-12-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-31
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 18951
Submitted Via: Web
Date Sent: 2023-12-31
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-31
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: In the week of XXXX XXXX, my dad tried to make a deposit to my son 's bank account at Wells Fargo and discovered the account had been closed with no notification. The account name is XXXX XXXX XXXX, a XXXX by XXXX XXXX XXXX. Wells Fargo had targeted the account for closure and a move to XXXX XXXX. I received a letter about this sometime in the summer of XXXX. On XX/XX/XXXX, I met with a banker at the branch. I live in XXXX but was there on vacation. The banker cleared up all the issues with the account so that it would no longer be targeted for escheatment. I listened to him make the phone call to another department about changing the status of the account, and I updated my contact information. I have a summary of that meeting, but the summary doesnt include the phone call to get the account out of escheatment. A new ATM card was issued. Wells Fargo sent a statement dated XX/XX/XXXX. That statement notes that on XX/XX/XXXX, the entire proceeds of the account, {$3800.00}, were transferred to unclaimed property and the account was closed. My dad did not read this statement until XX/XX/XXXX. On XX/XX/XXXX, my dad made a {$100.00} deposit to the account. It cleared on XX/XX/XXXX. On the statement saying the money went to XXXX XXXX, a number for XXXX unclaimed property was listed. While the account was originally opened in XXXX, it has been in XXXX for XXXX years now. The money is in XXXX XXXXXXXX XXXX, but XXXX XXXX system seems to think its in XXXX I was able to track it down on my own. On XX/XX/XXXX, I emailed the banker with whom Id worked in XXXX and never received a response. My dad emailed the branch XXXX on the same day, and she responded that she couldnt help because my dad wasnt on the account, and she gave a customer service number to call. I talked to two CS reps at that number the following day. One seemed unable to understand the problem and was very busy reading her flow chart and talking over me. The other gave me a Wells Fargo website, saying they could help me get our money back, but it wasnt a real website. Neither could see in their system why the account had been closed, just that it was closed. Neither had any idea how to deal with my problem. I emailed the branch XXXX on XX/XX/XXXX and have not yet received a response. On the same day, I went for the Hail XXXX on XXXX, where you @ the company hoping for competent CS doing PR control. A rep contacted me and I explained the problem. They said theyd investigate and get back to me, but no one has gotten back to me. These are my questions : XXXX. Why was the account closed and the proceeds transferred to XXXX XXXX a mere XXXX weeks after meeting with them to clear up Unclaimed Property issues with the account? XXXX. Why didn't anyone bother to notify me that this was going to happen? XXXX has my updated contact information. XXXX. If it was closed on XX/XX/XXXX, why did XXXX accept a deposit on XX/XX/XXXX? Where is that money now? My dad has been trying to track it down from his end, and no one will help him either.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: UNITED STATES MINOR OUTLYING ISLANDS
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-12-31
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-31
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: On XX/XX/ my checking account got hacked for {$2600.00}. This individual somehow added themselves to my XXXX account as a recipient and was able transfer this unauthorized transaction to there account. I immediately called Wells Fargo and started a claim. When I called my bank several days later to get an update they let me know the claim was closed and it had been denied. I went into my bank to actually speak to someone in person, they told me I needed to contact XXXX and they gave me that phone number. When I reached out to XXXX they told me there was nothing they could do for me. Then on XXXXXXXX XXXX XXXX I got a text from ( XXXX ) that the same individual was requesting {$1500.00}. This situation is very stressful and I would like it resolved and to get my {$2600.00} that was stolen from me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 234XX
Submitted Via: Web
Date Sent: 2023-12-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-31
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: My phone was hacked. My Wells Fargo app was accessed, a XXXX acct opened from app. A transfer of {$1000.00} made. I was a victim. I have not answered any emails or calls from unknown numbers. I have not given my information to anyone. This happened at XXXX XXXX while I slept. I discovered when I woke up and opened emails. I had email after email regarding activity on my wells Fargo account. I contacted them immediately. XXXX. At XXXX I went to branch to open new accounts. They said my funds would be returned. Although, Wells Fargo has denied refund. They say no fraud occurred
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 952XX
Submitted Via: Web
Date Sent: 2023-12-31
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-30
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: On XX/XX/XXXX XXXX XXXX there was check written from XXXX XXXX XXXX to XXXX XXXX XXXX XXXX in the amout of {$68.00} from my checking account from XXXX XXXX XXXX XXXX on Wells Fargo check without my authorization. I been working with Wells Fargo because of the check was used from Wells Fargo, and I mail all the information to Wells Fargo. Wells Fargo informed me that I do not need to contact XXXX XXXXXXXX XXXX. We will take care of it. I send in Information to Claim representative was XXXX claim representative in executive office. : '' 1. Copy of the check. XXXX. XXXX XXXX XXXX statement. XXXX. Copy of the statement that there were account created from Wells Fargo and printed from my Checking account from Wells Fargo. Names on the account were XXXX XXXX and XXXX XXXX. The account number was XXXX Wells Fargo paid to my x husband court case in the amount {$4700.00}. I informed the Wells Fargo that my X husband has account with Wells Fargo. They ignored the information that I provided and paid his court case in full from my account. I divorced my x husband in XX/XX/XXXX and I didn't know about the case. I just found out that they stoped investigation on Wells Fargo case ID XXXX was provided by XXXX XXXX. her email was XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92201
Submitted Via: Web
Date Sent: 2024-01-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-30
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: I had fraudulent activities on my checking account. Business account unauthorized purchases that I said I did not purchase, and Wells Fargo said they will not return my money and process my fraud claim because theyre claiming that the fraud charges were authorized by me which they were not the amount is up to {$4200.00} and its affecting my business because the money was taken out of my business account now I do not have working capital to run my business.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 201XX
Submitted Via: Web
Date Sent: 2023-12-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A