Date Received: 2020-11-16
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I once had a Personal Checking Account that was subject to over seas fraud transactions that hit both my Account Number as well as fraud transactions through XX/XX/XXXX I contacted the bank immediately after noticing my account was hit multiple times for different amounts. The Account Debit Card was closed and I did report this to the Credit Bureaus and I also had Fraud Alerts placed on ALL Credit Bureaus. Now my So Called Charge Off Amount is being reported to XX/XX/XXXX even after I have filed out Fraud Paperwork through the bank its self as well as filing out a pervious ID Theft Affidavit through a Government Website. I have proved this was fraud and I have had frequent contact with the bank and no one has called me back even after I requested a call from a Senior Member of Management. I have also contacted XX/XX/XXXX and I have disputed them and asked for another deeper investigation to be preformed. I have had NO resolution as of date.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MO
Zip: 650XX
Submitted Via: Web
Date Sent: 2020-11-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-16
Issue: Closing your account
Subissue: Can't close your account
Consumer Complaint: I received a debit card from USbank without requesting an account. I do not need this card ( ReliaCard ), as I dont qualify for any government assistance, nor did I give them permission to open an account on my behalf. They seem to have my personal information. No one will answer any of the numbers, but put you on hold for hours. The USbank reps say they cant help with ReliaCard. I want to close this account, but by not answering my call, they are refusing. The paperwork says they can begin sharing my personal information within 30 days. The only way I can stop them from sharing my information is by activating my card with a CONFIRMATION of my social security number and PIN. This is an unfair business practice! Please help me cancel this account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 943XX
Submitted Via: Web
Date Sent: 2020-11-30
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-16
Issue: Problem getting a card or closing an account
Subissue: Trouble getting, activating, or registering a card
Consumer Complaint: On XX/XX/XXXX I filed for unemployment during the time i enter the wrong address actually the wrong City and zip. So I never still until this day have not gotten a Card from U.S. Bank Relia Card from Work Force Commission. When I Applied i put my address as XXXX XXXX XXXX XX/XX/XXXX XXXX but should of BEEN XXXX XXXX XXXX, XXXX XXXX XX/XX/XXXX XXXX. I have called someone called back stated someone would contact me but still as of today no one has called. Then I have sent 1 letter to Card services XXXX XXXX XXXX Receipt number XXXX XXXX XXXX XXXX XXXX still have not heard nothing. 1 to XXXX XX/XX/XXXX receipt number XXXX XXXX XXXX XXXX XXXX but still have not heard nothing from them. I have been checking and since a changed my status to direct deposit i now have been getting deposit in my bank. But I still have my money total of {$5800.00}. I can not get access to. I really need it to get caught up on my bill. The land lord only holding off due to I let him hear that my funds are still on my card. Please help me. XXXX XXXX XXXX XX/XX/XXXX ID # XXXX last XXXX XXXX XXXX Phone # XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77539
Submitted Via: Web
Date Sent: 2020-11-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-16
Issue: Problem getting a card or closing an account
Subissue: Don't want a card provided by your employer or the government
Consumer Complaint: I received a USBank Reliacard on ~XX/XX/2020. I activated the card, thinking it was a replacement corporate card from my employer. I called the number on the back of the card and cancelled the account, once I learned it was for unemployment. I never requested the card. I emailed my HR department to verify they didn't request it on my behalf ; they didn't. I received another USBank Reliacard ~ XX/XX/2020. I didn't request that one either. Who is sending me these cards? Do they have my personal information to get these sent to me? I tried calling again, but the recording at the phone number on the back of the card is asking for my COMPLETE SSN, card number, address, etc.so I hang up as I think this is some sort of scam. Please help.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IA
Zip: 52402
Submitted Via: Web
Date Sent: 2020-11-30
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-16
Issue: Trouble using the card
Subissue: Trouble using the card to spend money in a store or online
Consumer Complaint: I have a {$25.00} gift card with DEBT and Visa on its face. Card # XXXX XXXX XXXX XXXX exp XX/XX/21. I try to register it on line so I can use it but fail to log in as it does not recognize the card # and code. I subsequently called XXXX XXXX trying to resolve the issue but only get recorded msg that kept on saying it does not find my card # reported. In the recorded msg the only other option given is to cancel the card, which I did not intend to do. then it just hang up with giving me opportunity to talk to a life person to resolve the issue.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 01830
Submitted Via: Web
Date Sent: 2020-11-30
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-15
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: On XX/XX/2019, US BANK CONSOLIDATED add a hard inquiry on my credit report per XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91606
Submitted Via: Web
Date Sent: 2020-11-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-15
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: About XX/XX/2017 my purse was stolen while I was in XXXX XXXX XXXX XXXX. I had several charges made on different accounts. I called every credit card that I had cards with to explain the situation. At least 2 of them already had a charge that was the same amount and from the same establishment. US Bank at first refunded my money but later said I told them I had the card in my possession. I had a poor phone connection when I called them but they will not allow me to listen to the call to hear for myself. I know I would not have knowingly said I had the card when in fact I was calling them to let them know it was stolen. They did provide me with a receipt with a signature that isn't mine.Someone obviously copied it from the credit card they stole. Next they charged me for this amount again. It is {$1300.00} usd. I contacted an attorney after speaking with them on multiple occassions. We were not getting anywhere and they were not willing to speak with me any more. The attorney sent a letter which received no response. Attachments - Letter from attorney. My application of fraud. Copy of the Presentment. I do not beleive that I should be held accountable to pay this amount.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 49417
Submitted Via: Web
Date Sent: 2020-11-15
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-15
Issue: Trouble using the card
Subissue: Problem using the card to withdraw money from an ATM
Consumer Complaint: I have been receiving unemployment from Texas XXXX XXXX through a reliacard account since XXXX. I haven't had any problems aside from one instance of unauthorized charges which was resolved without issue. A few weeks ago, I lost my card and requested a new one. I had this new card sent to my home address, where previously I had used my PO box . I got the card, but when I went to activate it, I ran into problems. The system kept telling me my info was incorrect. I called customer service and they informed me my account was locked because if the change of address, and they needed me to send in photos of my license, social security card, and proof of address to unlock my account. About 3 weeks ago, I faxed in all the requested documents. I waited 5 days and ... nothing. So I faxed again. 5 days later ... nothing. I called in and they claim they have not received any documents from me. Now i do a little research and find out this is suddenly a VERY common issue with them and ppl are reporting being given the run around and having their benefits kept from them for WEEKS. I can not do this. As it is now, 6 weeks of benefits have already built up in my account and I can't access them. Seems you guys are the key, so im trying to get a jump on things before I wind up on the street. I understand their position but they are IMPOSSIBLE to get through to & I desperately need access to my money. Its so frustrating to call in and hear you have a {$1200.00} balance and have the card but can not use it. Please help. I need my money.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77096
Submitted Via: Web
Date Sent: 2020-11-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-15
Issue: Problem getting a card or closing an account
Subissue: Don't want a card provided by your employer or the government
Consumer Complaint: XX/XX/2020 - I received a U.S. Bank Relia Debit Card from the Colorado Department of Labor and Employment last week to receive unemployment benefits. I do not live in Colorado ; I live in Maryland. I did not EVER file for unemployment insurance, hence, I do not want or need this card. I believe this may be a case of identity fraud. I would like to deactivate this card immediately. I tried contacting U.S. Bank Relia Card Customer Service at XXXX XXXX and could not reach a live person to deactivate the card. Rather, an automated message asked me to put in the 16-digit card number and PIN. I do not have a PIN, since I never activated the card. I also could not get to an operator to discuss any other options. Online, I was able to email a fraud report form ( found at https : //cdle.colorado.gov/sites/cdle/files/USB_ReliaCard_Fraud_Form.pdf ) to XXXX. I also found this XXXX Form and submitted it, as well : XXXX : XXXX ( without my social security number, since I did not feel this was a secure platform ). To be on the safe side, I also contacted XXXX to set fraud alerts on my accounts. I also ran a credit report through XXXX and see that there were soft inquiries from the Colorado Department of Labor and Employment ( XX/XX/2020 ) as well as from the Ohio Department of Labor and Employment ( XX/XX/2020 ), which are both very concerning.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 21701
Submitted Via: Web
Date Sent: 2020-11-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-15
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Us bank reliacard has frozen my account it's going on two months and now I'm getting evicted given them all documents they needed and still nothing I called everyday and nobody seems to care what I'm going thru I need my funds they have no right to do that to me just because I did some disputes I wished they would if told me
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77034
Submitted Via: Web
Date Sent: 2020-11-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A