Date Received: 2020-11-15
Issue: Trouble using the card
Subissue: Problem using the card to withdraw money from an ATM
Consumer Complaint: Around or about XXXX, second or third I Lost my usbank relia card @ XXXX XXXX. I canceled my card and asked for a replacement card. When I received the new card I was unable to activate it. Relia card services told me to fax in my vital statistics to verify my identity. On XX/XX/2020 I faxed the verification from the library. Later I was told they didn't receive it. I faxed it again and again. I was told it wasn't legible. So I mailed it in. And they are still not releasing my pandemic unemployment assistance in the amount of {$1400.00}. it is now XXXX. I have been hung up on and talked to very disrespectfully. Now customer service is saying I have to send them a XXXX or any of my tax information then I informed them that I'm on pandemic assistance. I don't have a XXXX. I didn't make enough money to file I only made {$100.00} XXXX {$150.00} a month getting XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX and XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. A card services company should not be asking for my tax information anyway. Then they want me to take a selfie with my id held next to my Face but the web site is bogus and also ask for your card number and pin number ... I'm behind in rent and utilities and can really use the help to them to release my pandemic assistance
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 44511
Submitted Via: Web
Date Sent: 2020-11-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-14
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: My checking account with XXXX XXXX XXXX was recently acquired by US Bank. When that happened they began charging me fees for ATM withdraw ( both ATM fees and international fees ). I had no such charges with XXXX XXXX. I signed no papers agreeing to these charges with US Bank, nor did I agree for my account to be managed by US Bank. I realize at this point that I have no choice since US Bank has bought my account but they refuse to refund more than 5 charges. Since I did not agree to these banks terms nor did I even want to be a US Bank customer I am asking them to refund all of these fees but they refuse. The fees are listed below. XXXX - {$8.00} XXXX - {$8.00} XXXX - {$8.00} XXXX - {$5.00} XXXX - {$8.00} XX/XX/XXXX - {$2.00} XX/XX/XXXX - {$3.00} XX/XX/XXXX - {$8.00} XX/XX/XXXX - {$5.00} XX/XX/XXXX - {$8.00} XX/XX/XXXX - {$5.00} XX/XX/XXXX - {$8.00} XX/XX/XXXX - {$5.00} XX/XX/XXXX - {$8.00} XX/XX/XXXX - {$8.00} XX/XX/XXXX - {$8.00} I would like these fees to be returned as I did not agree to these terms for my checking account. I have contacted them and they refused to refund any more than five ( returned fees not listed above ).
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 493XX
Submitted Via: Web
Date Sent: 2020-11-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-14
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: XX/XX/2020 I received a Debit Visa from US Bank Cardholder Services, XXXX XXXX XXXX, XXXX, IN XXXX. The paperwork that was included with the card provides a fee schedule for the Colorado Department of Labor and Employment and a pamphlet stating U.S. Bank ReliaCard Your reliable choice to receive your government disbursements. I am not unemployed and have not applied for these benefits. I have attempted to contact their Cardholder Services, but they are not available until Monday, EST. Please investigate this as fraud and provide a response to my inquiry.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: 98391
Submitted Via: Web
Date Sent: 2020-11-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-14
Issue: Struggling to pay your loan
Subissue: Lender trying to repossess or disable the vehicle
Consumer Complaint: Us bank had existence me for 4 moths awesome right? Well due to Coronavirus I could not make payments following the pandemic length I was giving a year on my home and now that I am back to work and was trying to pay 2 payments up and split the next for a few months they agree to take the payment but I will be still sitting on a Repo list how can I get my truck repoed then go back to work loose truck then looose home it doesnt make sense to me this is going to be a complete struggle for America as all my savings was spent to live Im self employed I dont know how to do the grants and gov loans not even sure with my credit like it is today I would even be approved Im back to work I cant loose my source of income thats my truck
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OK
Zip: 73018
Submitted Via: Web
Date Sent: 2020-11-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-14
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: On XX/XX/XXXX Us Bank recieved my id verification and selfie i gave them 7 dsts to verify n unlock. Called back XX/XX/XXXX talk to supervisor and she said give them 24hrs to contact me they didnt call i called them now they saying its go take another 7-14 business days i will be homeless i nees my funds help please
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: LA
Zip: 70560
Submitted Via: Web
Date Sent: 2020-11-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-14
Issue: Problem getting a card or closing an account
Subissue: Trouble getting, activating, or registering a card
Consumer Complaint: Attempted to obtain SECURED credit card to establish credit. Applied for card which requires {$300.00} deposit to obtain card. I was declined the card because : " Your debt to income ratio exceeds established maximum guidelines ''. With a SECURED card my income to my understanding should not come into this at all. I have student loans which are in deferment and HAD an outstanding cable bill of {$110.00} which I resolved XXXX 2020. I called the company ELAN FINANCIAL SERVS. asking for reconsideration and was refused. The individual I spoke with would not clarify why I was refused. The letter I received from them dated, XXXX/XXXX/2020 has a reference # XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CT
Zip: 065XX
Submitted Via: Web
Date Sent: 2020-11-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-14
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: Colo. Dept. of Labor and Employment sent me issued me a U.S. Bank ReliaCard for an unemployment claim I never made.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 958XX
Submitted Via: Web
Date Sent: 2020-11-14
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-13
Issue: Problem getting a card or closing an account
Subissue: Trouble closing card
Consumer Complaint: I received an unsolicited debit card from USBank. I did not apply for this card and am concerned that by them sending this card in the mail is potentially causing me a risk of identity theft. I tried on several occasions to talk to them and was passed to three different departments to a point that the automatic phone tree options would not let me even talk to a representative.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CO
Zip: 80016
Submitted Via: Web
Date Sent: 2020-11-23
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-13
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Account had an active dispute on file for one in which multiple reps stated they could not attempt to collect money for said dispute but yet they continued to bill and call Then in the process of a collection call I requested covid coverage they advised the minimum was reset to {$0.00} due for the months of XXXX and XX/XX/2020 Additionally I paid the card in full mind you it is closed account and the balance was only {$230.00} I paid it off in XXXX one of the months they are reporting as well if I can afford to pay the {$230.00} clearly the {$20.00} wasnt an issue I set the arrangement much like everyone else out of growing concern for what the future held at the time given all of the uncertainty I trusted their service as prior to this point things went relatively smooth and it could very well be just an oversight but it was one of great inconvenience and greater cost to me as a customer of 8 years in positive standing they not only cost me several closed credit lines but theyve insulted me in every way since from multiple departments including the office of the President At one point credit report said 120+ days past due including months after paid off I advised them of this they said that never happen so I had to send a copy then I advised of the calls they said that never happened so I sent the logs then they said oh well we had already listening to those calls but then today they said they dont have any recordings and they were outbound calls that were lent recorded so Id say a few mix ups haha
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92532
Submitted Via: Web
Date Sent: 2020-11-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-13
Issue: Opening an account
Subissue: Unable to open an account
Consumer Complaint: To Whom It May Concerned : A : On XX/XX/2020, I received letter notifying me that my checking account at US Bank was cleared. The letter stated that ChexSystems @ would be contacted. B : On XX/XX/2020, I paid XXXX XXXX XXXX a cashier check of {$140.00} to complete any penalties on my checking account. C : On XX/XX/2020. my application at XXXX XXXX for a new checking account was denied, because XXXX @ hasn't cleared my status. 1. ) Therefore, could you please expediate the updating of this information on XXXX @, so I can open up a checking account ASAP. 2, ) Could you send me the results 3, ) To Both : XXXX or XXXX 3., ) My Name Is : See attached pdf files for confirmation of payments and clearance of my accounts. Please expediate any other issues that you may find. To : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, California XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90703
Submitted Via: Web
Date Sent: 2020-11-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A