Date Received: 2020-11-19
Issue: Problem with a purchase or transfer
Subissue: Charged for a purchase or transfer you did not make with the card
Consumer Complaint: In XXXX of 2020 my reliabank card was activated without my knowledge or permission. A total of {$6800.00} was stolen from my account. When I called reliabank to file my complaint I was given the wrong card id number to put on all paperwork and police reports. The mistake was caught after nearly 90 days. I was given the correct card id number which I included when I re faxed all the documents. I still have not been reimbursed and was told today that it could be another 45 to 90 days before I get my money
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 754XX
Submitted Via: Web
Date Sent: 2020-11-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-19
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: On XX/XX/2013 my bill did not go through when it was on auto-bill. I reached out to the company and they said that they saw the payment try to come out of the bank but it was rejected. They never notified me of the rejection and gave me this late payment. I now can not get a mortgage because of this mark on my credit and the company will not help me with this unfair situation.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 37174
Submitted Via: Web
Date Sent: 2020-11-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-19
Issue: Problem getting a card or closing an account
Subissue: Trouble closing card
Consumer Complaint: okay so i got out of prison XXXX XXXX i had my cousin submit my unemployment benefits for me well he took my money ad the card was not under my name it was under XXXX XXXX my name is XXXX XXXX now im having trouble getting my money it has over XXXX $ i cant use i tried everything they wont give me my money
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 78212
Submitted Via: Web
Date Sent: 2020-11-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-19
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: Hello, I received a CP2000 from IRS on XX/XX/XXXX for an error on my XXXX tax return because of a mysterious debt cancelation that occurred in XXXX. This is the first time I became aware that I was a victim of identity theft and fraud on XX/XX/XXXX with my social security number being used along with an old address I occupied 16 years ago to open some sort of online bank account with US Bank NA, XXXX XXXX XXXX XXXX. XXXX XXXX, MN XXXX. The perpetrator unlawfully received {$10000.00}. US Bank says it was some sort of debit card and bad deposit transaction. Since a 1099C has been filed with the IRS, the IRS now looks to me for the " unclaimed income '' and is charging me with a {$2300.00} invoice. I have officially filed a police report with my local department and have an open case with USBank. .
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-11-30
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-19
Issue: Problems at the end of the loan or lease
Subissue: Problem related to refinancing
Consumer Complaint: I refinanced my vehicle with another bank and sent the payoff check to US bank who holds my lease. US bank said they needed paperwork and I faxed it in to them, I kept calling in to see if they received it and they kept saying they never received anything, I called to ask if I needed to make a car payment since my refinance was being processed the rep told me I dont have to make a payment ( on a recorded line ). US bank ended up saying I was late on my payment and it affected my credit score. Ive never been late on a payment since XXXX and always paid more than I had to. I called in to dispute the credit reporting and they said they found no evidence of wrong doing on their part even though a rep told me I didnt need to make a payment on a recorded line, very unfair and deceptive practices. I kept calling in the see if my refinance went through and got no help. I spoke to a rep XX/XX/XXXX and they told me they received my paperwork on XX/XX/XXXX and didnt know why it wasnt being processed. I found out today XX/XX/XXXX that the refinance was finally being processed ( after months XXXX. I have been calling since XXXX to get this issue resolved. I dont think me or my credit should suffer because of this. I know if you investigate this matter and listen to all the phone calls with US bank and I, you will find Ive done nothing wrong and have been completely respectful. These unfair and deceptive practices have hurt me in the worst way. I have been a loyal customer to US bank and I dont understand any of this treatment.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-11-19
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-19
Issue: Problem getting a card or closing an account
Subissue: Trouble getting, activating, or registering a card
Consumer Complaint: ALL i did was have a change of address and without warning or ANY type of communication from usbank, they decide to freeze my account, block my card and lock all access for me to get any money. They asked for address verification and i gave it to them, followed up, they confirmed they had everything they needed and that they would be sending out a new card for me to activate. they did but STILL locked out of my account and havent been able to access my money. Ive called and called and called and they just keep putting me through to hold for a supervisor or a certain department. MANY times ive been on hold for 3 hours just to get hung up or they tell me to send in the information AGAIN and I have at least 6-7 times already. i dont know what else to do. This has been going on now for almost 3 months
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 75219
Submitted Via: Web
Date Sent: 2020-11-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-19
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: You can deny me all you want consumer financial bureau and you can agree with us bank all you want. Doesnt matter if you have granted 8 refunds. Doesnt matt how much XXXX money you deposit oh stop auto payments all this stuff doesnt matter they do not care call customer service call branch bank. Nothing works and you support us banks decession and its the truth. Doesnt matter how many statements how man transactions. Oh we think you need to do money orders to pay bills I have heard it all. I have done it all stop auto payments give up life transfer funds deposit more money. What the heck more do they expect worse banking service in the world and that is the honest truth, A pandemic means nothing and it is all m fault no matter what I so and honestly and truthfully I am. Covid 19 means nothing to the banks or the American peoples struggle and over course you well side with us bank again on there overdraft fees and them saying Im irresponsible and dont know how to manage my money. What a wonderful bank to be a part of.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: 990XX
Submitted Via: Web
Date Sent: 2020-11-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-19
Issue: Advertising
Subissue: Confusing or misleading advertising about the card
Consumer Complaint: Received an uncilicted US BankReliacard debit card. Card # XXXX XXXX XXXX XXXX. Flyer inside envelope states that " Colorado Department of Labor and Employment automatically issues a Reliacard to every claiment who files for and is approved to receive unemployment benifits ''. I have not applied for unemployment. Is someone using my identity to file for benifits?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91344
Submitted Via: Web
Date Sent: 2020-11-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-18
Issue: Problem getting a card or closing an account
Subissue: Don't want a card provided by your employer or the government
Consumer Complaint: I received in the USPS mail a US Bank reliacard without requesting it. I have not filed unemployment or for any other government benefit. I didn't know what the card was for, I thought it may be for some refund purchase sometime in the past. I have received these types of Debit cards in the past, so didn't really think it was a big deal. Therefore, I registered the card using the US Bank Reliacard website. The amount on the account stated {$0.00}. On XX/XX/2020 I called the company and spoke to a representative. He said that he would close the account and recommended I report the fraud to the U.S. Government. The website registration asked for my name, last 4 of SSN, date of birth, address, and phone number.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 488XX
Submitted Via: Web
Date Sent: 2020-11-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-18
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Creditor was advised of personal difficulties regarding reduced employment and lack of financial ability to satisfy debt due to COVID-19. Creditor indicated account deferral was available and - notwithstanding said deferral - subsequently reported account delinquent to the credit reporting agencies ruining an otherwise 25 year perfect credit history. Creditor should investigate and correct account history consistent with protections available for those negatively impacted by COVID-19.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 452XX
Submitted Via: Web
Date Sent: 2020-11-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A