U.S. BANCORP


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"Products" offered by U.S. BANCORP with at least one, but usually more complaints:

Bank account or service - (CD) Certificate of deposit
Bank account or service - Cashing a check without an account
Bank account or service - Checking account
Bank account or service - Other bank product/service
Bank account or service - Savings account
Checking or savings account -
Checking or savings account - CD (Certificate of Deposit)
Checking or savings account - Checking account
Checking or savings account - Other banking product or service
Checking or savings account - Savings account
Consumer Loan - Installment loan
Consumer Loan - Pawn loan
Consumer Loan - Personal line of credit
Consumer Loan - Title loan
Consumer Loan - Vehicle lease
Consumer Loan - Vehicle loan
Credit card -
Credit card - General-purpose credit card or charge card
Credit card - Store credit card
Credit card or prepaid card - General-purpose credit card or charge card
Credit card or prepaid card - General-purpose prepaid card
Credit card or prepaid card - Gift card
Credit card or prepaid card - Government benefit card
Credit card or prepaid card - Payroll card
Credit card or prepaid card - Store credit card
Credit reporting -
Credit reporting or other personal consumer reports - Credit reporting
Credit reporting or other personal consumer reports - Other personal consumer report
Credit reporting, credit repair services, or other personal consumer reports - Credit repair services
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting
Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report
Debt collection - Auto
Debt collection - Auto debt
Debt collection - Credit card
Debt collection - Credit card debt
Debt collection - Federal student loan debt
Debt collection - I do not know
Debt collection - Medical
Debt collection - Medical debt
Debt collection - Mortgage
Debt collection - Mortgage debt
Debt collection - Non-federal student loan
Debt collection - Other (i.e. phone, health club, etc.)
Debt collection - Other debt
Debt collection - Payday loan debt
Debt collection - Rental debt
Debt or credit management - Credit repair services
Debt or credit management - Debt settlement
Money transfer, virtual currency, or money service - Check cashing service
Money transfer, virtual currency, or money service - Debt settlement
Money transfer, virtual currency, or money service - Domestic (US) money transfer
Money transfer, virtual currency, or money service - Foreign currency exchange
Money transfer, virtual currency, or money service - International money transfer
Money transfer, virtual currency, or money service - Mobile or digital wallet
Money transfer, virtual currency, or money service - Money order
Money transfer, virtual currency, or money service - Money order, traveler's check or cashier's
Money transfer, virtual currency, or money service - Refund anticipation check
Money transfer, virtual currency, or money service - Traveler's check or cashier's check
Money transfer, virtual currency, or money service - Virtual currency
Money transfers - Domestic (US) money transfer
Money transfers - International money transfer
Mortgage - Conventional adjustable mortgage (ARM)
Mortgage - Conventional fixed mortgage
Mortgage - Conventional home mortgage
Mortgage - FHA mortgage
Mortgage - Home equity loan or line of credit
Mortgage - Home equity loan or line of credit (HELOC)
Mortgage - Other mortgage
Mortgage - Other type of mortgage
Mortgage - Reverse mortgage
Mortgage - Second mortgage
Mortgage - USDA mortgage
Mortgage - VA mortgage
Other financial service - Check cashing
Other financial service - Credit repair
Other financial service - Foreign currency exchange
Other financial service - Money order
Other financial service - Refund anticipation check
Other financial service - Traveler’s/Cashier’s checks
Payday loan -
Payday loan, title loan, or personal loan - Installment loan
Payday loan, title loan, or personal loan - Payday loan
Payday loan, title loan, or personal loan - Personal line of credit
Payday loan, title loan, or personal loan - Title loan
Payday loan, title loan, personal loan, or advance loan - Installment loan
Payday loan, title loan, personal loan, or advance loan - Other advances of future income
Payday loan, title loan, personal loan, or advance loan - Payday loan
Payday loan, title loan, personal loan, or advance loan - Personal line of credit
Payday loan, title loan, personal loan, or advance loan - Title loan
Prepaid card - General purpose card
Prepaid card - General-purpose prepaid card
Prepaid card - Gift card
Prepaid card - Gift or merchant card
Prepaid card - Government benefit card
Prepaid card - Government benefit payment card
Prepaid card - ID prepaid card
Prepaid card - Mobile wallet
Prepaid card - Other special purpose card
Prepaid card - Payroll card
Prepaid card - Student prepaid card
Student loan - Federal student loan servicing
Student loan - Non-federal student loan
Student loan - Private student loan
Vehicle loan or lease - Lease
Vehicle loan or lease - Loan

Select another page to read more about how -real people- receive -real harm- from these banks, credit bureaus, and others.
Complaint ID: 3959448

Date Received: 2020-11-17

Issue: Problem getting a card or closing an account

Subissue: Don't want a card provided by your employer or the government

Consumer Complaint: XX/XX/2020 I received a Visa Debit Card from U.S. Bank ReliaCard in the mail. I did not request this card, nor do I receive, nor have I ever applied for, government benefits. I attempted several times to call and cancel this account. I did not activate the card or provide any personal information although to get through on the phone menu I was asked to provide personal information, which I did not. I am concerned about this being a phishing scam and also that my identify could be compromised. There is no mechanism to contact the company and deactivate this account or remove myself from their phishing database. I do not wish to identify myself to them considering to do so, it would mean that I would have to give them more information about myself.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: NH

Zip: 038XX

Submitted Via: Web

Date Sent: 2020-11-17

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 3958155

Date Received: 2020-11-17

Issue: Problem with a purchase or transfer

Subissue: Charged for a purchase or transfer you did not make with the card

Consumer Complaint: This is my now second time reaching out regarding usbankreliacard. I opened a dispute XX/XX/2020, I was never told that I needed to send in any information other then I handwritten letter documenting the disputed charges. Usbankreliacard denied my claim within 14 business days AFTER they FAILED to give me my 10 day provisional credit. I now had to open a new dispute on XX/XX/2020 as this is apart of identity theft, I have spoken with my attorney as well as the FTC and filed with them as well and will take the company to small claims court/arbitration if they do not honor my dispute and provide me with my funds by XX/XX/2020 ( 10 business days after filing another dispute on XX/XX/2020 ) my lawyer advised me since it is a larger amount about XXXX dollars to not allow them to deny my claim again and let them know we will go to court if needed. Due to the fact I have now sent in 27 documents of proof that I never even had a XXXX XXXX account, theres no transactions in my history on XXXX, XXXX hasnt been used in a year, and XXXX. Yet they refused to give me my credits back. According to regulation e, I am not responsible for any funds that are made on my account AFTER I reported fraud. I reported the first transaction in XXXX-XXXX. The representative documented it in my case but never shut my card off and sent me a new one. I know go see a XXXX for the XXXX, XXXX this has caused, I also had to hire a lawyer, I spent hours a day on the phone with this bank. I sent proof from XXXX and XXXX that my social and personal information have been apart of a breach and identity theft. Therefore after speaking with my lawyer and the FTC I was made aware that I MUST be provided with my 10 day provisional credit. LEGALLY. That is my money. I sent in all documents and email exchanges proving that I have reached out to cashapp before contacting the bank to let them know to stop all transactions from my card, when they failed to do so I reached out again and alerted them I am reporting this to my bank. XXXX told me to reach out to the bank as they are fully aware of the identity theft. Someone tried to open another unemployment claim under my name, wrong social, and also tried to open a credit card a few months ago. Usbankreliacard is truly the worst I have sent everything over that is required plus additional information. I had to switch my pay to a debit card because of this breach. According to the FTC and my lawyer the company has until XX/XX/XXXX to provide me with Atleast my provisional credit. If they fail to do so I will follow up with both companies and file suit as it was there fault they didnt cancel my card and also their fault that this bank is supposed to reject any and all transactions from apps like XXXX- according to us bank supervisor XXXX I spoke to on XXXX but the bank failed to do that. They continued to allow transactions to go through and without even alerting me. I sent in proof I never used that app ever. I had to download it just so I could prove theres no transactions under my number and email address name and so fourth. I have placed a hold on all of my credit accounts and hAve sent in proof my accounts were compromised as well. When I reached out to XXXX after checking my account I was in New Jersey and literally beyond distraught. I have XXXX children. I am now 2 months back on rent because of this! I never had to deal with identity theft in my life or something to this degree. Being my claim was opened now XXXX usbankreliacard has until XX/XX/XXXX to credit me back for the funds I have disputed. If not upon recommendation from the FTC and attorneys I will continue to fight this and go to court if I have to as I am a victim of identity theft and have sent in proof of that as well. Especially being the bank didnt do their job and cancel my card when supposed to. I now know my rights under regulation e and I am entitled to my money by XXXX/XXXX/XXXX

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: PA

Zip: 19114

Submitted Via: Web

Date Sent: 2020-11-30

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 3957853

Date Received: 2020-11-16

Issue: Incorrect information on your report

Subissue: Information belongs to someone else

Consumer Complaint: 1. On XXXX. XXXX, 2020, US BANK XXXX XXXX add a hard inquiry on my credit report per XXXX. 2. On XXXX. XXXX, 2020, XXXX XXXX AUTO FINANCE add a hard inquiry on my credit report per XXXX. 3. On XXXX. XXXX, 2020, XXXX XXXX XXXX XXXX add a hard inquiry on my credit report per XXXX.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: UT

Zip: 84041

Submitted Via: Web

Date Sent: 2020-11-16

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 3957809

Date Received: 2020-11-16

Issue: Closing your account

Subissue: Company closed your account

Consumer Complaint: Last Thursday I received a letter that all of my US Bank Credit Cards are closed. Letters stated your account has been closed effective immediately. Our decision was based on the following principal reason ( s ) reasons listed are credit history related. I have more than {$2000.00} worth of flex points, what US Bank actually did is instead of allowing me to use my points they closed an account with no option to use them. Cardmember Agreements, section 32, titled Cancellation of Your Account, We may cancel your Account or suspend your ability to obtain Account credit immediately, without notice, if your Account is in Default. Even if you are not in Default, we may cancel your Account by providing notice to you. My account was not in default when it was closed, so there is a breach of agreement. In addition to that latest response I received stated that " A careful review of your account does not reveal any instance in which U.S. Bank deviated from generally accepted banking practices. '' General banking practices allow 30 days to redeem points when account is closed ( XXXX, XXXX and other Banks ). I suspect that US bank found out that there is over {$2000.00} worth of flex perks that I have on the account and instead of going through procedure and giving a notice as per credit card agreement decided immediately close an account.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: AL

Zip: 35242

Submitted Via: Web

Date Sent: 2020-11-16

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 3957749

Date Received: 2020-11-16

Issue: Problem with a purchase shown on your statement

Subissue: Card was charged for something you did not purchase with the card

Consumer Complaint: XXXX XXXX XXXX restaurant in XXXX, NJ changed the amount of my purchase to double excluding a {$12.00} tip after I left. I had a 25 % off any purchase coupon with no expiration date on XX/XX/2020. The bill was {$60.00} and I added {$12.00} tip based on the full amount prior to the coupon. The adjusted amount should have been {$45.00} plus {$12.00} tip = {$57.00} ; however, I was charged {$130.00}. Elan Financial Services of XXXX, MN was advised of a dispute and immediately closed my account and sent me a new card with a new account number. XXXX manages the card for XXXX XXXX XXXX XXXX, MA. After 6 weeks in which I was not contacted once, the fraudulent charge of {$130.00} was reapplied to my account. XXXX has terrible reviews on XXXX and other places on the internet. They have allowed fraud and not proven that they are competent to manage consumer credit. I authorize {$57.00} to be charged.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: NJ

Zip: XXXXX

Submitted Via: Web

Date Sent: 2020-11-16

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 3957715

Date Received: 2020-11-16

Issue: Other features, terms, or problems

Subissue: Other problem

Consumer Complaint: Received a bank reliacard without asking for it, wanting it or having an account associated with it. Tried to fix with number provided but first request was for a phone number-did not provide one as concerned this is a scam.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: PA

Zip: 17036

Submitted Via: Web

Date Sent: 2020-11-16

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 3957707

Date Received: 2020-11-16

Issue: Problem when making payments

Subissue: Problem during payment process

Consumer Complaint: I had made an overpayment of {$2200.00} on my credit card account that ends in XXXX. I requested the overpayment to be sent to me which the rep assured me she processed. A week later when I still didnt get my refund check I called them again. After being routed to several persons they told me that they refunded the payment to my bank. They told me to wait several more days. Now 2 weeks later I still dont have my refund and upon calling them, they told me that they cant provide me any tracking information and for me to check with my bank since they sent it back. My bank doesnt have it and now Im short {$2200.00} which I desperately need it to pay back another bill.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: TX

Zip: 75019

Submitted Via: Web

Date Sent: 2020-11-16

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 3957692

Date Received: 2020-11-16

Issue: Problem getting a card or closing an account

Subissue: Don't want a card provided by your employer or the government

Consumer Complaint: I received a US bank ReliaCard Debit VISA for Colorado unemployment payments that was not requested by me.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: CO

Zip: 80104

Submitted Via: Web

Date Sent: 2020-11-16

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 3957632

Date Received: 2020-11-16

Issue: Problem with a purchase or transfer

Subissue: Charged for a purchase or transfer you did not make with the card

Consumer Complaint: My XX/XX/XXXXunemployment Reliacard was issued by U.S Bank. On XX/XX/2020 I tried to make a card to Bank transfer from Reliacard to My personal Checking account. However, the transfer was not approved and U.S Bank froze my account for no reason. I called the customer service at U.S Bank regarding the transfer. The customer service told me that My card was deactivated that they will issue a new card for me. So I waited for a week for my new card, however, the card never arrived. Then, I logged into my online account on XX/XX/2020 and I saw my unemployment money was missing from my account while I had no access to my card or money. There are {$3100.00} were used in XX/XX/XXXXBut I live in XX/XX/XXXX and have never been to another state and was in college. However, I received a letter from U.S Bank denied my fraud claim on XX/XX/2020. Please help me with my unemployment money.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: PA

Zip: 19446

Submitted Via: Web

Date Sent: 2020-11-16

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 3957627

Date Received: 2020-11-16

Issue: Problem getting a card or closing an account

Subissue: Don't want a card provided by your employer or the government

Consumer Complaint: I received a Debit Visa card from US Bank ( I have never banked there ) This is a Relia Card for the Ohio Unemployment Insurance Program. ( I have never lived, nor have visited the state of Ohio ever ) I believe someone is using my name and good credit to get government funding for fraud, and I'd wanted to report this.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: AZ

Zip: 85086

Submitted Via: Web

Date Sent: 2020-11-16

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Select another page to read more about how -real people- receive -real harm- from these banks, credit bureaus, and others.