Date Received: 2020-11-22
Issue: Trouble using the card
Subissue: Problem using the card to withdraw money from an ATM
Consumer Complaint: I am very frustrated! Some company online stole my information and charged over 1000 dollars from my unemployment account. Its ReliaCard, They have put in a dispute they say? I can not pay my bills because they have a hold on my unemployment money. Why should I be punished for the people who stole my identity. I am completely broke and can not pay my bills my rent is going on 2 months late! This ReliaCard is horrible. When I call they do not know what they are talking about, I get a different response every time, I have sent in my drivers license, my sac. A electric bill, what do they want next my DNA. Please please help me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CO
Zip: 81504
Submitted Via: Web
Date Sent: 2020-11-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-22
Issue: Trouble using the card
Subissue: Problem using the card to withdraw money from an ATM
Consumer Complaint: ReliaCard has had my money since XXXX and wont release it! I verified my account several times was told everything was good to go and still cant access my funds
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 152XX
Submitted Via: Web
Date Sent: 2020-11-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-22
Issue: Trouble using the card
Subissue: Trouble using the card to spend money in a store or online
Consumer Complaint: I bought a US Bank prepaid visa for {$490.00} from XXXX The card never worked, the call center staff is not equipped to see the issue or help out asking me to wait for 24 hours and making stupid statements like the cards may not work at XXXX, i had bought more than 1 card and all the others worked at XXXX without any issue. I waited for more than 48 hours and it still didnt work, the call center staff again told me I just need to wait for 24 more hours. This is a pattern with US Bank in deliberately not activating cards properly and holding onto consumer money and hoping they dont ask for it back using regulators. Its either incompetence or malice but deliberate in both cases as they have had these issues for years and refuse to invest and fix them. Despite multiple attempts to check registration online, change pin etc. I have been unsuccessful. The supervisor at the call center was also not able to help me out and I am literally out of options. She tried to register and told me it would solve the issue and its still not.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: 98052
Submitted Via: Web
Date Sent: 2020-11-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-22
Issue: Problem getting a card or closing an account
Subissue: Don't want a card provided by your employer or the government
Consumer Complaint: Received a prepaid card to be activated from Ohio unemployment benefits. Never worked in Ohio. I tried cancelling the card, but could not get through to a person via the number provided. Found a form to complete to report unemployment benefits received that did not apply for and there was no where on the website to submit the form. This was for my husband who is now deceased and I do not know how to cancel this card. The card was for XXXX XXXX and it was received from US Bank and the website provided was www.usbankreliacard.com
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 027XX
Submitted Via: Web
Date Sent: 2020-11-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-21
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: 1. On XX/XX/2020 I called US Bank for 50 minutes when XXXX answered and could not find closed account with all verification. 2. XXXX refused to transfer to a supervisor although asked 5 times. 3. XXXX, mrg of XXXX, closed my account with less than a week notice to get everything. 4. It took 2 hours when went in per XXXX XXXX request. 5. The bank as not sent me statements i requested. 6. Us bank did not process disputes when I put them through. 7. Now they are questioning a dispute although send me no statements and removed online access do I can check and US Bank can STEAL MY MONEY.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-11-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-21
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: My US Bank debit card was locked the evening of XX/XX/20 due to suspicious activity. This was legitimate activity and I figured would be quick to resolve. I was emailed a number to contact the fraud department to unlock the card. I tried multiple times to contact the fraud department at XXXX but am put on hold and after 30 minutes an automated message states that no fraud specialists are available at this time and ends the call. I called my local US Bank branch and they said they are unable to assist me and I have to go through the fraud department. They said I can't come into the branch to resolve the issue. I have no access to my debit card or any funds as the branches are closed for the weekend. I can't even believe that this is legal.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IN
Zip: 47374
Submitted Via: Web
Date Sent: 2020-11-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-21
Issue: Took or threatened to take negative or legal action
Subissue: Threatened or suggested your credit would be damaged
Consumer Complaint: On Thursday XX/XX/2020 A company called me and stated that they were hired by the XXXX XXXX XXXX XXXX firm and that it was important for me to call the Law firm at XXXX back and give them the reference number XXXX. I asked the representative repeatedly why and what was it about, she refused to tell me, so I called the number the person who answered the phone rudely told me after I gave her the reference number that I owed {$6000.00} on a loan I was paying on for 5 years and stopped, I told her I haven't taken out a loan and I asked her where was this loan taken from, and that the only loan I had taken was from the SBA and it was paid off in full and they owed me money because I had overpaid. She said the US Bank I tried to assure her that I did not or ever take out a loan from that bank, she said it was taken out from me and I used the name, XXXX XXXX, I told her that was my married name in which I never changed it to legally so how could I take a loan out under that name. She started yelling at me I started yelling back she told me that they were going to send me litigation papers to sue me she called out my current address and said they were going to garnish my check and put it on my credit report. I asked her for the US bank and her law firm address, she refused to give it to me and hung up. I immediately called the agency that called me to contact the law firm at XXXX to get their address and the law frim address they refused to give it to me I called them repeatedly they kept hanging up finally I got through to someone who claimed to be the supervisor she said her last name was XXXX I asked her for the addresses she would not give it to me but stated that the office was located in California yet the phone number on my phone shows that their number is from XXXX North Carolina she hung up after I told her I will call every day until I get the names to call and the address of the law firm, then a XXXX man called me asked if I was XXXX when I said yes he proceeded to use racial slurs calling me repeatedly the XXXX, ugly, and a XXXX needless to say I cursed him out to the point that he had to hang up the phone then I tried to call Ms. XXXX back to let her know I knew she had that man call me I learned that my phone number was blocked by them and the law firm. I do not owe any money, my credit score is over 700 that they are trying to destroy by putting a bogus delinquent loan on my credit report and, they plan to put me in financial ruin by garnishing my check also they threatened to sue me and damage my credit. Please help me I am an elderly person who is constantly dealing with stuff like this every time I turn around. Immediately after I got off the phone with them, I got a call from these foreigners who sound like they are from XXXX telling me I am going to be arrested for owing over {$20000.00} to the Social Security department, you would think they would get enough of me cursing them out for three years which is the amount of time they have been calling me
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 273XX
Submitted Via: Web
Date Sent: 2020-11-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-21
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: My unemployment ReliaCard through US Bank has been locked since XX/XX/2020. I am unable to access my account or use my debit card because it is locked. I have called ReliaCard dozens of times within numerous internal departments and with several supervisors in each department. I am repetitively told over and over that there is nothing theycan do to unlock and they have escalated my issue dozens of times. I am about to lose my car and my car insurance already lapsed. I have called the state unemployments office and they said they have no locks on my account. I have called the department of treasury and they have no lock on my account. I have called US Bank and they also do not have a lock on my account. My account was said to have been locked because I spent more than my daily limit was allowed? They needed to verify my identity. I sent them copies of my birth certificate and government issued driver 's license. I still have no answers or can access my account. I am losing everything and the issue is still very unclear to why and how come the lock hasn't been lifted.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 156XX
Submitted Via: Web
Date Sent: 2020-11-21
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-21
Issue: Advertising
Subissue: Confusing or misleading advertising about the card
Consumer Complaint: XX/XX/2020 Received a U.S. Bank Reliacard through the mail for absolutely no reason just showed up. When I tried to reach a customer service agent, I was required to activate a card that I did not apply for. Once the card was activated, I waited on hold for 1 hour and 17 minutes before a customer service representative picked up the phone. Once the phone was answered, the gentleman asked for the card number and what the problem was. I provided the first 4 digits and the agent hung up on me. So I called back and went into the hold sequence again, this time waiting for 57 minutes. Customer service agent picked up the phone and asked how can they assist me. I stated that I received a card in the mail that I did not sign up for and wanted it closed / cancelled. The agent asked for the card number, I stated the last time I provided this information, the agent stated she was sorry and will take care of it right away. I provided the card number and she repeated this back to me, then hung up the phone. The card has been cut into pieces and will be mailed back to the return address.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IN
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-11-30
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-20
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Mortgage with USBANK : paying mortgage and addition escrow and principal wouldn't show correctly and error in mortgage and bank reporting to credit agency is paid morgame or late payment show up missing payment in credit report.unpaid mortgage amount adjust with escrow and payment of extra amount doesn't change or effect in mortgage payment, it's should be less payment every each year after paying month to month payment and additional escrow.my premium has to reduce after paying all tax and home insurance XXXX and XXXX now payment missing or cash by us postal employee or stolen or bank cash check and doesn't post credit back in XXXX and XXXXpaid four check for individual principal, home insurance, p.tax, escrow they will count as is unpaid amount when split payment with 4 check, when writing business check when check book out of stock they didn't post credit in principal.principal amount has to reduce after 3 year it ; s change about thousand ... XXXX i had a about XXXX over paid in XXXX and tax was about XXXX they wouldn't refund XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 28213
Submitted Via: Web
Date Sent: 2020-11-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A