Date Received: 2021-11-07
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: There is one bank name BB & T returned my deposit of {$650.00} which I received from Social Security disability by Automaticly deposit on this XX/XX/2021. No bank returned there customer deposit to creditor who deposit money in there customer account but this fraud BB & T bank returned my {$650.00} automatically Social Security deposit back in there account and closed my BB & T account. This was happened because BB & T refund me there overdraft fees or {$32.00} 3 times back in my account. BB & T bank is really poor bank who can't give back {$32.00} overdraft fees back in there customer account and when they give back this fees in there customer account than they closed there customer account themselves because of this because if BB & T give this fees back in there customer account than BB & T bank goes bankrupt. From so many years many banks waives many times {$32.00} fees from my account but never closed my account but this BB & T bank closed my account because of this reason and returned my {$650.00} deposit back to Social Security Administration.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 20147
Submitted Via: Web
Date Sent: 2021-11-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-07
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: It looks like my credit file was breach or identity theft or both during the time frame of. XX/XX/2018 to present
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 28273
Submitted Via: Web
Date Sent: 2021-11-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-07
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: Hello. I dont know what to start with. XXXX my first account, theres were fraud mobile deposit that I hadnt made but someone apparently got accessed to it. They closed down. XXXX XXXX, they closed down for no reason. They told me that they cant tell me why. XXXX closed down because someone also had accessed to online banking same as XXXX. Check returned. XXXX XXXX XXXX and XXXX, Someone used my SSN number to created it and it was fraud also. Now Im going through with a Suntrust. My phone was stolen with no passcode on it and someone went in my online bank on my phone. Theres were user and password on my phone in the notes so of course they deposited a check apparently thats what Suntrust said. I dont know. They dont show me what my account looks like. 2 or 3 weeks ago, I came there to change my number because I had another phone since my XXXX was stolen. Suntrust also gave me another account while the account are under review. I was able to use it until yesterday. Few days ago I deposited my check and I was able to swipe before yesterday then I found out today by calling them they said its in processing closing my account with my money in it. First off, why did they gave me another suntrust account then let me Deposited it in the first place then in process of closing. This none makes sense. My rent money is in there. Unfortunately, they said I can not withdraw my money at all until they close also. I dont know how to do fraud or scam thing so it couldnt possibly be me. One day Ill be arrested for something I didnt do.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33570
Submitted Via: Web
Date Sent: 2021-11-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-07
Issue: Struggling to repay your loan
Subissue: Problem lowering your monthly payments
Consumer Complaint: Suntrust holds my Subsidized and Unsubsidized Federal loans- they have not been refinanced, they are simply being serviced by Suntrust . The principal is greatly more than the original principal amount now. I was looking forward to some relief from the CARES ACT with 0 % interest so that we could work hard and restore our family 's emergency fund that has been depleted due to significant cuts in pay due to being unable to generate volume at the office due to covid19 restrictions and precautions. We have spent the entire period of CARES ACT 0 % with continued payments and interest accrual. It seems that a loophole of the CARES Act is that private servicers of federal loans are not required to provide any relief at all. Is it possible to have the amount of the accrued interest credited retroactively to my account? Please advise. Thank you for your attention.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32940
Submitted Via: Web
Date Sent: 2021-11-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-07
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: This account has been disputed over 3-5 times as inaccurate, i sent multiple letters to have this information updated. This account is still being reported in error. I have sent several letters with no resolution on the creditors behalf
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 07305
Submitted Via: Web
Date Sent: 2021-11-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-07
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: On XX/XX/2021 I was notified by XXXX that my name and Social Security number were used to open a fraudulent checking account with BB & T. I immediately contacted the bank at this phone number ( XXXX ) XXXX. I filed a police report. I contacted the Federal Trade Commission and Social Security Agency to report the event. I was assured by BB & T that the account had been closed and that an investigation would take place. When I started receiving paperwork from BB & T I became alarmed and called the bank again. I was reassured that the account was closed, an investigation ongoing and that whatever communication I was receiving by mail was in the pipeline prior to any measures being put in place. I am now in receipt of notification stating that my account is overdrawn by {$200.00} ( plus late fees ) and that if I dont cover this debt a collection agency will be retained to recover this amount. I have called the bank repeatedly. I filed a complaint with XXXX ( # XXXX ) BB & T answered on XXXX stating that they were investigating and I would not be responsible for accounts not opened by me. However, as you can see with the attached -- they are still trying to extort money from me and they claim they only recently closed an account that I declared fraudulent in XXXX. This matter has been going on for over two months. This is a fraudulent way of running a bank. Please, help me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 125XX
Submitted Via: Web
Date Sent: 2021-11-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-06
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: I had fraud charges on my bank account that were done through XXXX that weren't mine. I have attempted to go through my bank three times but they keep denying saying because I have used them before they aren't honoring but i didn't do these and this caused me financial hardship. These were debit card purchases using my card. I received zero benefit from this and can't believe my bank isn't assisting me with this.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33563
Submitted Via: Web
Date Sent: 2021-11-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-06
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: I opened a Health Savings Account at BB & T ( now truist ) a couple years ago and have had a deposit into the account every two weeks. On XX/XX/21 the bank closed my account and turned the funds over to the XXXX XXXX They never sent me any notice and there were no messages in my online banking. When I called them they said it was a dormant account, I asked them how it was dormant when I had deposited money every two weeks for years, they said that since I hadn't made a withdrawal they closed it. I thought the point of a health savings account was to save money and then if you have a health problem you have money set aside to pay for it. They said I had to go through the state to reclaim my money.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: KY
Zip: 41071
Submitted Via: Web
Date Sent: 2021-11-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-05
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I was in forebearamce due to covid. I never received documents relating to modification. I have tried and they have taken payments but send back refund because they want entire balance due. I have tried repeatedly to speak with home preservation representative but has not emailed or called back. You get misinformed & misinformation relating on what to do about loan. I have tried to tell them I was in forbearance & have a FHA loan but not trying to work with me even though I have tried to make payments. They sent a package to answer questions relating to ability to repay on XX/XX/XXXX but say I must pay over XXXX by XX/XX/XXXX. I can pay monthly mortgage but I dont have XXXX. Please help!!!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AL
Zip: 35749
Submitted Via: Web
Date Sent: 2021-11-22
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-05
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I closed on my house XX/XX/XXXX and I was told since I didn't have 20 % down payment I would have to pay mpi on my loan until i paid off 20 %. I have recently reached that mark and they are telling me my loan is not eligible. I called XX/XX/XXXX and Sat on hold forever just to get a no. They told me I would have to keep paying mpi for the life of my loan or until I refinanced.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 279XX
Submitted Via: Web
Date Sent: 2021-11-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A