Date Received: 2022-07-23
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: I opened an account with Truist for my non-profit organization on XX/XX/XXXX. I asked at the opening of the bank account what were the fees to handle the account I was told there are zero fees because I am XXXX Due to donations being held longer by my XXXX XXXX ( and unbeknownst to me as I thought donations through card payments went directly into my bank account ) the donation money did not go into the bank account early enough and I made three very small purchases that went into overdraft two purchases of {$2.00} each on XX/XX/XXXX and XX/XX/XXXX and one purchase of {$88.00} on XX/XX/XXXX. The bank charged two overdraft fees of {$36.00} for each for the two {$2.00} dollars purchases on XX/XX/XXXX and XX/XX/XXXX and another overdraft fee of {$36.00} on XX/XX/XXXX. So total {$100.00} of overdraft fees. I went to the bank twice to fix the issue, once I went to cover the overdraft on XX/XX/XXXX and made a {$200.00} deposit, and then I talked to an adviser in person on that same XX/XX/XXXX, I asked him to remove the fees, I told him I thought the website had wired donations to the account and I thought in good faith that the account had sufficient funds. The adviser said he could not process three fees removal and he would have to ask the director on the next Monday. I went back to the bank on XX/XX/XXXX and I met with the manager or director and he said he put a request to corporate for overdraft fee removal. He showed me the email and he told me he would give me a follow up. We are XX/XX/XXXX, and since then no news, no answer and the fees are not refunded. On XX/XX/XXXX, I reminded the director that truist had officially announced on the CFPB website that they are no longer charging NSF fees. He said that it was not applying because they still apply those fees to organizations like me. I was pretty shocked since they made an official announcement, and since I am a very small XXXX with extremely small donations, i am not a business, I run a very XXXX XXXX XXXX XXXX I barely have anything in the bank. I find scandalous that they charge two {$36.00} fees so {$78.00} total for {$4.00} total of overdraft ( 2 purchases of {$2.00} each ) and they are lying to federal authorities and to the public by saying they removed the NSF fees, as they are still applying them. See left column https : //www.consumerfinance.gov/about-us/blog/consumers-on-course-to-save-one-billion-in-nsf-fees-annually-but-some-banks-continue-to-charge-them/ I want to put a formal complaint against this institution, I am a very XXXX XXXX XXXX, I am not a business and they are disseminating false information on NSF fees on a public website ( on the CFPB website ) as they still charge NSF fees XXXX I was given no moratorium or no chance to bring the account positive, I was automatically charged 3 overdraft fees in a row with no chance to regularize the account. I need them to refund the {$100.00} of overdraft fees.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 20850
Submitted Via: Web
Date Sent: 2022-07-23
Company Response to Consumer: Closed with explanation
Timely Response: No
Consumer Disputed: N/A
Date Received: 2022-07-23
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: My credit was lost and being used in several locations
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AL
Zip: 350XX
Submitted Via: Web
Date Sent: 2022-07-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-23
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Both my checking and savings accounts have been on hold for months now and all efforts to get help from either bank at the branch or through the helpline has prove futile. I truly need help because Im drowning in debts and late payments and life is becoming extremely difficult without my lifetime savings
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 75217
Submitted Via: Web
Date Sent: 2022-07-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-23
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: This company contacted me about a balance owed on a car that was under my name that I did not own. Upon doing research I was contacted by an insurance company telling me about the totaled car that was in my name but insured for a totally different person. I found out that it was my ex who got a car in my name then crashed it months later. I got with a credit XXXX and they submitted things to all XXXX bureaus. XXXX is still the one that has yet to remove Truist from my report. The insurance paid everything but about {$2000.00}. And that is what im in delinquency over. Something I never even knew about. I had a credit score of about XXXX and now it sits below XXXX. I have great credit history and no bad remarks. This being on my credit is impacting me not being able to get a home. They keep calling me harassing me over this debt which I thought the credit repair guy that I paid handled. The insurance company didnt cover the full amount of the loan amount and that is what is left and what took my credit score down. Something I didnt even know about.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60153
Submitted Via: Web
Date Sent: 2022-07-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-23
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: Truist bank has illegally processed a draft from my personal checking account at an external institution for the full statement balance. This draft was unauthorized and I called multiple truist representatives over several weeks prior to the payment date and was assured the draft would not occur. This unauthorized draft will result in an overdraft of my account at the external institution. Truist is liable for any damages or fees that have or may be incurred by their unauthorized activity. Truist has acted at best with incompetence and at worst to illegally defraud myself and my other financial institution. Immediate investigation and restitution is expected. Further, I've have several times attempted to redeem my cash rewards from this same personal truist credit card. The order has been canceled every time and truist representatives either could not offer an explanation, or suggested that I could not redeem the rewards into my savings or checking account because I was a former SunTrust customer. If true, this was never disclosed and again should be investigated to determine if Truist is actively defrauding customers like myself.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 27217
Submitted Via: Web
Date Sent: 2022-07-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-22
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I became a victim of a scam with my Truist bank checking & savings account on XX/XX/2022. I had a total of {$990.00} with the 2 accounts. I received a phone a call from a Truist customer service number and the person stated they were from the fraud department and asked if I was aware of the fraudulent activity on my account. I told them I was not aware. They said there was some activity out of XXXX Then they told me that i needed to close my account and they would help me, and that I will receive a text message and to give them the code number. I had no idea I was bei ] ng scammed. I was on the phone with this person for 45 minutes. I called the bank back to ask them about my fraud claim. The associate had no idea what I was referring to. I asked them to look in the notes. They transferred me to a claim representative to start a new claim. I was confused because I thought I had a claim already when talking with the first person. Its not until then I realized I was scammed. I immediately went to a Truist branch to deal with this situation. ALso Truist never gave me a temporary credit of the {$990.00} which other major banks do. I was totally wiped out of my funds, and luckily I have money in other banks. They opened a new account for me and submitted a claim for fraud. After looking through my account at the branch, you can see that someone was trying to access my account for approximately 2 months and may be even longer. I can only view from XX/XX/2022. They tried to access my account 4 or 5 times a day from a XXXX XXXX IP address. I don't even own a XXXX XXXX. My logins are from my XXXX XXXX Desktop. They were trying to gain access in the wee hours of the morning, early morning, and late at night. Most banks shut down your account temporarily when then there's unusual activity and then notify the customer. This has never happened. I never received any notification from Truist of all this excessive unusual activity from all of XXXX and XX/XX/2022. The average bank customer does not access their account daily and 4 to 5 times. This was going on all this time, and I had no idea. Truist acquired Suntrust and so Im a new customer to Truist as I was previously with Suntrust. I received a denial letter of my complaint from Truist on XX/XX/XXXX. They never gave me a temporary credit of the money that was fraudulently taken from me. Truist states that I authorized a one-time passcode. I unintentionally gave the person the passcode, thinking I was talking with a fraud claim representative from Truist. I had no idea I was being scammed. I didn't realize I was being scammed until I saw all my money was wiped out of my account. Truist is not protecting their consumers because they should have notified me of all the unusual activity in my account. This unusual activity is clearly stated on the login activity. The unusually activity is still happening as of today. My original complaint number is XXXX, and another complaint number is XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 210XX
Submitted Via: Web
Date Sent: 2022-07-23
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-22
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: I initiated a 10 year fixed XXXX. with BB & T. My act. was recently sold to Truist. For the final month of the loan Truist sent an incomprehensible statement with no payoff balance and inconsistencies all over. So you have to call them. I had an agent who couldn't communicate, couldn't understand what I needed, could only wander across some prepared flow sheet to give me answers to question I never asked. XXXX days later I tried again. Was told I had to request a " payoff statement '' which takes 7 days to arrive, which compromises my timely payment, and I was cautioned that the amount provided over the phone call was " not official '' until I get this payoff calculation 7 days from now via this letter, which would make it impossible to pay on time. Truist claims I can't just make my XXXX payment to the same entity and routing to which I have made every prior payment on this loan through the bill pay function of my credit union website. For this last payment specifically I was given special instructions : XXXX digit XXXX. and a XXXX act. numbers, new destination and new address where I was to send a check, along with a " mail code '' number -- XXXX -- whatever that is. Also, a " document cancellation fee '' was alluded to. Was this described in my mortgage with BB & T? A fee to make a last payment? What the XXXX? 3 hours spent on this so far and not at all sure the payment will meet Truist requirements.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: 98682
Submitted Via: Web
Date Sent: 2022-07-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-22
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: Charged {$35.00} XXXX fee from account that was used with low funds being that a deposit was made to another account connected. Emailed branch manager in XX/XX/2022 multiple times, as she's given a 1 time courtesy adjustment before, but since they closed down our nearest branch she never responded. Already in class action with SunTrust over XXXXs from previous years we are somehow included in. Scam happened and I contacted bank to stop the XXXX transfer before it was processed. I was told I could completely change our account number and shut that acct. down or they would send a letter for me to sign for a dispute of that transaction. That letter never came. I tried to do a stop check on that reference number but it could never be completed. See in the bank a {$35.00} stop check fee was charged. I just called and was told the stop check attempt was made after the scam transaction was already processed. I said the stop check didn't go through, which I should have some pictures of if it was allowed, and I was told I was charged. Asking multiple times " how & why '' was I charged if the transaction could not be stopped, was not a check, the transaction already posted so was ineligible, charged for nothing and how I wanted that refunded I was told that was not an option. After discussions of more of the initial scam and call I was then allowed a {$35.00} courtesy reversal on the stop check. So the charge that should never have been charged to me by the bank that I was told was impossible to refund now was refunded as a courtesy for them to give back money that should never have been taken. I was asked if anything was needed and I said yes the courtesy can be applied to the {$35.00} XXXX charge, that I contacted them multiple times the beginning of the year with no response, and they could reverse this charge as it should be illegal if it truly isn't. Then I was told that the {$140.00} scam dispute, which they were supposed to send the letter for me to sign, was denied before I was sent any letter or attempted to stop that transaction. I asked that the previous information be collected and sent up and for someone to contact me but git that it was noted at best. Then I was supposedly sent to the fraud team, I had already spoke too when the FTC complaint filed scam was still pending, but I was just sent to their fraud number. I did not hear the questions for the number prompts, as my wife and I were discussing how amazingly difficult our bank was being in a simple issue and was it because they merged with our old bank that we left before laws were changed, and the phone hung up. In attempts to keep my XXXX XXXX and XXXX down I landed here. Reminds me of the ex-Bank Manager I worked explaining the percentage of profits for the bank were made off fees and XXXX charges from people that don't have funds ... Shameful and why many may ask why they're not rich I realize that I am not rich because I can't work in a way that relies one not to have a conscience.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30101
Submitted Via: Web
Date Sent: 2022-07-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-22
Issue: Opening an account
Subissue: Didn't receive terms that were advertised
Consumer Complaint: On XX/XX/2022, opened a small business account for my sole proprietorship in response to an advertisement offering {$200.00} bonus for opening account, depositing {$1500.00}, and accessing online banking within 30 days. Upon attempting to register for online banking, received multiple error messages, so decided to call the online banking helping phone number on XX/XX/2022, where I was advised that I would have to visit a branch to establish online banking. I therefore set up an appointment at the XXXX XXXX XXXX for XXXX XXXX ET on XX/XX/2022. Upon arrival, I was advised that only XXXX banker was available and there were XXXX customers waiting and was asked by the teller if I wanted to wait or come back, of which I declined both stating my existing appointment. I find this level of service unacceptable and an obvious hinderance to receive the opening account bonus.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-07-22
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-22
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: truist bank date : XX/XX/2022 amount : {$8000.00} & {$140.00} the company will decide if they will dispute the amount. i was scammed, i was asked to pay the IRS with the amount above in order for me to extract money from the trading platform where i was scammed. when I finally showed the scammer the receipt proving that i pay the IRS then I was told that the tax should not be sent to the IRS instead, to XXXX to the same address I wired transfer total amount ot {$23000.00}. I realized i was being scammed. all I am asking is that Truist will dispute the amount as it is part of the scam yet they are giving me a hard time. My other bank already disputed the amount but Truist is giving me a very hard time and will pass me through all different departments every time I call.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 344XX
Submitted Via: Web
Date Sent: 2022-07-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A