Date Received: 2022-07-26
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/2022 I deposited a check that my husband wrote from his business account. Check did not clear so I went to bank I was told that it would be a 7 day hold due to a new account. No problem that's policy. But also that my account had been flagged for suspicion of fraud with took me completely back I was giving a case number and called truist fraud department and was told I needed to bring in verification for the Check. The XX/XX/2022 which was a Saturday I took the check and my husband bank statements to show the check was cleared. I was told that the analyst had to complete there investigation and the funds and my account should be back up on the XXXX, XXXX. The check cleared my account on XX/XX/2022, and as of today, XX/XX/XXXX, I am still unable to use it and it is still frozen. I've spoken to multiple people who say they don't see why the account is still frozen after the 7-day window has passed. I've escalated this multiple times and I still don't have access to my account. I'm disappointed that I had a vacation but couldn't even use my own money. Is it even legal? Also I was never contacted I had to just call and go to banks until I was directed to the fraud department.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 302XX
Submitted Via: Web
Date Sent: 2022-07-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-26
Issue: Trouble during payment process
Subissue:
Consumer Complaint: In XXXX of XXXX, my husband and I completed a XXXX XXXXXXXX Plan and began making payments in XX/XX/XXXX to Suntrust of XXXX to the address we were given on our final paperwork. From XX/XX/XXXX to XXXX of XXXX we made payments every month nearly all included additional principal payments. Every payment was sent by electronic transfer using the information on our final paperwork per Suntrust. We never changed any information with XXXX, and set the payments up to repeat indefinately until we knew it was paid. All this time, we were told by our lawyer that becasue we completed our plan, both our mortgage and this line of credit should revert back to a normal account. However, Suntrust never sent us ANY paperwork, NO Interest statements, NO monthly statements, NO COORESPONDENCES AT ALL, until we called and spent hours on the phone requesting them. We discovered in XXXX ( through ) paperwork we requested, that Suntrust had changed the account and that we were no longer paying interest so our extra payments did not help us pay it off early. We knew we were close to paying it off and just wanted to done with Suntrust, so we just kept making payments and knew that by XXXX of this year we should have it paid off. ( Our estimate, becasue we still didn't receive any information from Suntrust on a monthly, quarterly or even yearly basis. In XXXX, on XX/XX/XXXX our bank sent an electronic payment of XXXX to Suntrust. On XX/XX/XXXX the payment was reversed ( rejected ) and put back into our account. We Never received ANY communication from Suntrust ( now Truist ) as to why our payment was rejected. We tried calling, no answer, only the option to leave our contact info for a return call in 72 hours. We did this for the month of XXXX, XXXX and XXXX. In XXXX, my husband went to our local branch, and after nearly an hour, the XXXX XXXX was finally able to speak to someone who had an 'idea ' of who we needed to talk to. Once he got to the 'correct ' department, he was asked for our information and told someone would call us back in 48 hours... NO CALL. We waited thinking maybe we'd get a letter or a call in a week. Nope, so my husband went back to the branch this past Monday, ( XX/XX/XXXX ) and after morephone calls, transfers, we got to a department that was able to see that there was still a balance of appr XXXX, a jusgement on the account ( no more details on that ), and no explaination as to why the payment was returned other than the account information on payment was incorrect. ( The XXXX XXXXXXXX 'thinks ' the problem was they merged with BBT and our account number had changed, but we had no idea what it would have been beca useWE NEVER GET AND COMMUNICATIONS FROM THE BANK!!!! We were given a number we could call to make a payment to bring the account current but no one answers the call and we don't have a payoff amount for a certain day. Not to mention, we would prefer not to send a payment over the phone to a random person without SOME type of paperwork. To say we are frustrated is an understatement! Please help us ensure that all our hard work during our XXXX XXXX isn't ruined because this bank can't seem to mail us any paperwork to the home this lone is for, that we still and have always lived in.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 27253
Submitted Via: Web
Date Sent: 2022-07-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-26
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: Hello, I have a credit score of about XXXX ( depending on who is scoring it ). I have been unapproved for several credit cards over the past 10 months. I'm confident it is because of " hard inquiries. '' Or something I'm finding on my XXXX XXXX website from a XXXX, 10 months ago. I called XXXX XXXX XXXX and they said our landlord set it up- which should help me because I pay my rent on time each month. I see several inquiries from XX/XX/XXXX. XXXX XXXX XXXX XXXX ( Finance ) TRUIST DEALER SERVICES ( Bank ). I only allowed the XXXX XXXX dealership associate to make 1 inquiry. I also see I have an additional 2 hard inquiries from the following dates : XXXX XXXXXXXX ( Bank ) XX/XX/XXXX XXXX ( Bank ) XX/XX/XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 10305
Submitted Via: Web
Date Sent: 2022-07-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-26
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I pay my property taxes and and home insurance separately. So I dont have an escrow with the company and have been paying this for awhile. There was a 12 day lapse in insurance ( I guess the card didnt go through ). They added insurance and an escrow account without telling, calling me, or sending an email ( they send emails for everything for whatever reason ), they also didnt mention this until many months later whenever the payment amount increased. They eventually cancelled their insurance but wont take off the escrow because they claim its said in the closing documents ( Which this is after several phone calls and getting hung up on ) they said it was in the security deed but I dont see anywhere where it says That. Im tired of being told different things and will get an attorney involved,, just wanting to make a complaint
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 75025
Submitted Via: Web
Date Sent: 2022-07-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-26
Issue: Opening an account
Subissue: Unable to open an account
Consumer Complaint: Truist bank decided to close my bank account I had funds remaining in the account When I went to the bank to figure out what was going on all I was told is that truist decided to end a banking relationship with me I would like to restore this banking relationship as soon as possible As a police officer I need to bank with the closest bank thats to my house which is Truist So I would like to restore this banking relationship as soon as possible
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33145
Submitted Via: Web
Date Sent: 2022-07-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-26
Issue: Fraud or scam
Subissue:
Consumer Complaint: Previously filed with Consumer Finance.gov regarding Truist Claim XXXX Truist has denied previously filed claim because the transaction was authorized even though it was done through a scammer 's fraudulent website. I now find that in XX/XX/2021, the Consumer Financial Protection Bureau issued guidance to banks that authorized scam transactions considered fraudulent P2P transactions because although, they were initiated by someone else, a scammer 's website in my situation, and I, the consumer, received no benefit. I understand that these guidelines are going to be further clarified in coming weeks requiring banks to repay customers who fall victim to alleged money-transfer scams by deeming payments made to a scammer as unauthorized. In the mean time, do I need to keep my case open to allow a future claim, contact my local news station or do whatever to retrieve my {$270.00} scammed funds. What bothers me most is that there is nothing I'm aware of where Truist made attempts with XXXX XXXX ( scammer 's bank ) to hold the funds pending investigation. Especially bothersome is that Truist as with most banks are aware of XXXX not vetting their clients as well, leading to further scams. The scammer 's website XXXX XXXX XXXX has since been shut down.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 335XX
Submitted Via: Web
Date Sent: 2022-07-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-26
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: I made a cash deposit on XX/XX/2022 at XXXX XXXX through the drive through window at the Truist Bank located at XXXX XXXX XXXX XXXX XXXX, NC XXXX. The gentleman took deposit, he never confirmed the amount of XXXX dollars that I had written on the paper placed inside of the envelope with the bills totaling the amount of XXXX, XXXX dollars. The teller handed me a deposit slip for XXXX dollars. I immediately questioned it as it was XXXX dollars short. He stated that is all I gave him. I then went inside the branch and asked the teller to get the manager. He proceeded to argue and I told him I was stepping away and waiting for the manager. I spoke to the manager and she had him count the drawer. She stated it was accurate. I then requested and investigation and the cameras be viewed. It has been 12 days and have yet to get the matter resolved. I also called the corporate office and spoke to another gentleman to file a second complaint. I have spoken to the branch manager on two separate occasions to no avail. As more time passes it becomes more difficult to verify and the camera footage could potentially be deleted. Thank you for your assistance with this matter.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 28451
Submitted Via: Web
Date Sent: 2022-07-26
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-26
Issue: Problem with the payoff process at the end of the loan
Subissue:
Consumer Complaint: XXXX was taking out with a line of credit for {$25000.00} on XXXX to XXXX a lien was put on the property. This loan was paid off XX/XX/2011 the lien was not released from the original lender XXXX XXXX XXXX The bank has merged three times. My loan office and myself have request a lien release six weeks ago. In week four of the six weeks, we requested a follow up on the status. They could not give any information. I called today, requested assistance with the process, no information again. I am not able to close on an approved loan application due to the bank not offering or providing any information, by a clearance letter or releasing the lien. Thank you for guidance in this situation!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: KY
Zip: 403XX
Submitted Via: Web
Date Sent: 2022-07-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-26
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: Finally I was able to speak to Truist representative. I asked to talk to the supervisor. Previous person tried her best not to let me talk to the supervisor. When i asked to close the account- she asked me to go to the branch. I can not go due to pandemic. After almost 45+ minutes on the line at XXXX XXXX - I was able to speak to XXXX XXXX XXXX From her voice and speech- it was very clear that she is still sleeping. I asked her the reasons for these {$36.00} fees being charged thrice in last 8 days. She stated that if the account balance is negative -they charged fees every 6 days. As she was not willing to waive off these fees and put the future fees on hold, i asked to close the account. She said that account needs to be having +ve balance otherwise it can not be closed. Supervisor is stating a different reason than the previous person. I said if you keep on charging fees- how the account will be +ve. I want this account to be closed with all the fees being waived off. I have already setup ACH transactions from my XXXX bank to make this account balance positive but if Truist keep on charging me fees- I can not help. Moreover their customer service can't spell out the names correctly. I felt bad that my last name is spelled in such a way that it sounds like curse.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-07-26
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-26
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: 1.My Chekings acct with truist was closed " shut down '' because of a " RCLM FORGED ENDORSEMENT '' by the federal reserve bank . 2. Federal reserve said a check from the irs ( TAX REFUND ) for XXXX that i deposited XX/XX/21 was forged endorsement and eventually took the XXXX away. A charge off for XXXX by the bank was send to collection and proceeded by having the accnt closed and i had to pay the charge off. 3. why was the money taken away and why was the accnt close. I am now tagged and not able to open a bank accnt at any bank institution. 4. that was my tax refund and i need my money back that I worked for. 5. and yes i have been to IRS local office and they do not see anything wrong done by me on there side and they do not understand why it was taken.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 284XX
Submitted Via: Web
Date Sent: 2022-09-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A