Date Received: 2022-07-20
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I was banking with suntrust for XXXX XXXX years personal and business accounts had a wonderful relationship with the vice president of the branch. I have never had an issue. Then suntrust Announced they were merging and becoming truist bank. And that's when I started noticing a problem. I noticed that I was getting more Overdraft and NSF fees. I was a little concerned But then life gets busy and outside our mind. And then the nightmare began for 3 weeks. On XX/XX/2022, I was taken and employee to get lunch and to get his daily earnings when I pulled up To the fast food drive-through I started logging in to my online banking, I tried roughly about XXXX XXXX log in but it kept telling me password And username Not correct. Getting a little aggravated I pulled up to the pay window and that's when I handed her my 1st debit card it declined it declined I knew immediately something was wrong because my cards don't decline they go to overdraft. Then I handed her the 2nd debit card from my business account. That 1 declined even more frustrated I handed her the last debit card and that was a business account That 1 declined as well. Really embarrassed and feeling like a fool XXXX I drove off I drove off and went to an ATM machine to check the balance on pick the balance on my cards. The ATM machine declined my card I did not try all 3 cards because at this time I already knew better I knew something was wrong. Unfortunately it was after hours so my go to banker was at home.. So I called customer service Customer service could not give me any information as to why my accounts all of them 2 business accounts one personal and 1 savings account were all frozen.. So I demanded to speak with a supervisor or a manager. Manager was really Snotty Pretty much told me that the bank is ending their relationship with me and Is there's really no reason why. But then she transferred me to the check fraud department. I was thinking maybe someone attacked my account online and they temporarily shut them down for my protection. Come to find out that was not the case. They had brought to my attention. Keep in mind this is XX/XX/XXXX, They told me a check back in XXXX Was presented to the bank by me and it came back as as NSF from my customer 's bank said there wasn't enough funds in her account to pay. So I contacted that customer and she wrote me another check for the same amount and that cleared the bank and it was paid. So apparently the freeze I'm thinking it's over it's the customer 's NSF check I spoke with 2 other agents Everyone that I'd spoke to could not give me a reason why the accounts were frozen. It is Friday night now I am stuck waiting till Monday morning no money because I do not keep money in the mattress. I have no gas in my vehicles and I'm moving out of my old house into a new house. And that has a time limit. Monday morning thank God I contacted my banker And expressed my concern and told her what was going on and I'm confused why they will not give me any information. She insures me everything is going to be fine I'll get this figured out It's Monday the XXXX. I didn't hear back from her. That day so I contacted her on the XXXX She told me she was a little confused herself and didn't make any sense, A couple of her colleagues at the customer service center. Told her, I can't give you any information. OK now she's in gear she's really concerned. And so am I. Go back to the movie for a second. On XX/XX/XXXX I was moving my stuff to my new house. Also talking back-and-forth with customer service at the bank trying to figure out when they're releasing my money told them it's very important that they do so. Because I have a ACH going through thru to my new landlord for {$3300.00}. For the deposit and XXXX months rent. Move in date is on the XXXX so I have to be out of my old place on the XXXX. Now I'm getting even more worried because I have no money I have no gas and now I'm concerned about this payment to the new place being secure. So I'm still talking to the bank trying to figure out when they're releasing it they're saying the soonest would be Friday But possibly it can be released today. That sounds like really good news to me I feel a little better about having a place to live now. They told me by XXXX o'clock my account might be open. So while I'm waiting I contact the new landlord because Lord because I wanted to make sure that that the rent and deposit was intranced still still because over the weekend he said he was able to see it. So that's a relief so he can see the funds coming through. So it's still the XXXX and 90 % of my stuff is in the new house and 10 % in the old house. Of which I have to be out on the XXXX So XXXX o'clock game and my accounts were still frozen. Nothing I can do but just wait till the morning of the XXXX. So the evening of the XXXX I get an email from the new landlord that says payment was not approved. Then I get a text from the owner and from the property manager that that my code to access the new house has been terminated and terminated and I will not get a new access code until the funds are available in his account. Keep in mind 90 % of my stuff is in the house and I can not access it and I have to be out have to be out of the old house now. So if the bank does not unfreeze my money I'm gon na be homeless they will not let me in. The evening of the XXXX was a long evening. It is now the morning of the XXXX of XXXX I'm waiting for the bank to open I go in to see my banker pretty much with tears in my eyes expressing to her my concern that I might be on the street. Because my ACH for the deposit and rent a rent disappeared from the landlords account he did not receive the funds and is XXXX XXXX and they locked me out. This whole time I might be living on the street astray I'm losing work come customers I'm turning away because I don't have gasoline to get to them partner partners that I have are canceling They're partnership with me because I do not have payment and they can not. Bill my account because there's no money in there. So I'm in the bank freaking out again the banker still confused at a loss for words has no answer for me. She did put her neck on the line and unblocked my account. Gave me a cashier 's check for {$3300.00} for the rent and deposit thank God the landlord was a member of the bank we were able to deposit that directly into his account. After that was done she had to block my account again I. I still can't get any money. The problem is I run a small handyman business my money needs to come in daily to take care of bills that are going out every month the minute I fall short of work my. I've not been working since the XXXX so my account has been dwindling away With other bills coming through and I'm not able to put money in. I can't even go to my customer 's house because I have no gas. My landlord the owner of the house was actually my customer this transaction this transaction that went sour destroyed my relationship with him he will not contact me and hes not paying me not paying me for jobs I've already completed because apparently he thought I was out to XXXX him over. I've lost a lot in 3 almost 3 weeks.. Thank God for my banker so now here 's here 's where it gets funny I get a letter in the mail from the bank letter says we have the right to refuse service We are terminating our relationship with you you will no longer be a customer still the accounts are frozen I still can't get any money. My banker is still trying to figure this out everyone keeps giving her the same answer can't tell you. Well I have my place thank God I'm not homeless I'm still losing business and It's another weekend of no money and sitting at home because I have no gas to go anywhere. Monday morning XX/XX/XXXX. I check my accounts and they're still frozen so. I'm going to see my banker and She's telling me that I'm probably gon na have to go to another bank. We both did not want this she was been fighting really hard because she wants to keep me as a customer Because we have a strong business relationship. So nothing yet she tells me to call her tomorrow XX/XX/XXXX. She is writing a customer complaint to the bank. On my behalf. She went through something like XXXX college all of them saying not sure. She is so confused and Is going insane. We're getting ready to close the accounts permanently. And find out why I can't have my money. She opens up my account information and every one of my accounts is XXXX frozen and back open. I'm like wow I don't understand I thought the bank was terminating the relationship with me why are all my accounts open, She's not sure. So we're setting there something needs to be done about these accounts and. I need to open up a new one. She says let 's open you a new checking account and use the XXXX. Then she tells me it's gon na be a {$100.00} to open the account when you account and that's when we both look at each other with that look. Yeah I got that I'm broke. So she waves the {$100.00} fee and she opens me a new business account. So let 's recap on the XXXX XXXX 's on it grows all of my accounts to call my money took all of my money and did not give it to me. I was Almost Homeless now I have to find a new bankBecause they don't want me as a customer. But it's now XX/XX/XXXX and all of my Accounts are back open and they're giving me a free checking account and I'm Is holding a letter from corporate that says I XXXX and they don't want to be my friend anymore She went through roughly XXXX Colleagues of hers And they all tell it the same thing we don't have any. It is now XX/XX/XXXX and I understand it someday but still no response from the complaint that the banker sent on my behalf explain explaining to me why why they took and held my money. For no reason. I've never done this bank any harm. I've been a good customer for XXXX and a XXXX years I don't even have one bounced check with them. I Have been scared I was losing my business I was frightened that I was gon na be homeless. Is begging them and they still would not budge. Everyone 's answer I can't give you any information and they were not able to send me to talk to anyone either. If it wasn't for my banker. I would probably be still fighting to get my money on froze. What I think happened is the bank really screwed up and after my banker went through XXXX colleagues they've colleagues they finally said we need to shut her up and reopen the accounts because she's getting too nosy. I think they did that as a way to shut her down. I was starving because I don't take food in the house I usually go out to eat. I couldn't go out I couldn't go to my customers because I didn't have gas. my phone company even Suspended my service of which I have Internet with so I'm sitting there staring at the walls with nothing to do wondering wondering why I'm being Punished.. The Complain letter she had mentioned I'm going to be taken this to the news and I'm also seeking so seeking advice From attorney. What's funny as I spoke with an attorney and he told me you have a case a good one the problem is you and millions others out there don't have that kind of money To go up against the bank. So if you can help me find an attorney that would be great workout percentage. I demand some answers I wan na know why they did this yes I wan na know why it was OK for them to be above the law and control my life the way they did and Make me helpless. There's only a couple situations where a bank can freeze your account if the bank has suspicion that you're laundry money money or if if your account is so overdrawn. The bank has no right to freeze my account because of a customer who gives me a check that has no money on her account what does that have to do with my account. I didn't write the bad check How do I know she don't have enough money. Really funny story about this customer though she felt really bad because of what's going on so Tuesday the XXXX of XXXX she told me to come over to the house she she made me a sandwich Gave me a thing of potato chips and a Pepsi and {$200.00} for fuel. I still can't pay any of my bills because I'm still trying to recover. I'm so sorry that this was long. I would really like for the bank to compensate me for what I have lost And tell me why they broke my accounts and not make up something. I hope this made sense I'm tired
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32208
Submitted Via: Web
Date Sent: 2022-07-20
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-21
Issue: Opening an account
Subissue: Account opened as a result of fraud
Consumer Complaint: I havent applied to open any accounts with Truist Bank. My personal information was stolen. There 7 accounts open using my personal information.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: 98023
Submitted Via: Web
Date Sent: 2022-07-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-20
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Six months ago SunTrust Bank ( Truist ) unilaterally inactivated and closed my account seizing all funds. ( {$14000.00} ) During this period of time, I flew two times to the United States and visited several Bank Branches to get more information regarding my account status. No one was able to professionaly address the problem and explain to me how to solve it. In XX/XX/XXXX, I had to file a complaint through CFPB ( Case # XXXX ) in order to get a formal response from the Bank. I've got a final response letter explaining what happened and how to follow up, I will like to comment a few things regarding that letter : XXXX. I still dont know which Rule and Regulation for Deposit Account guideline or paragraph I allegedly violated? 2. Trusit inactivated my online account 6 months ago, how am I supposed to check those 19 transactions they said are out of the normal? If I have no access to my old bank statements. 3. I need the Bank to send me a detailed statement from XX/XX/XXXX through XX/XX/XXXX. Every day it goes by, it is more difficult to track all transactions. 4. Back in XX/XX/XXXX when I opened the account, living and having proof of address in the United States wasn't a mandatory requierement. Why do they require that information now to be able to solve the problem? I have two addressess at the US, but I dont currently live in. 5. For this kind of process they should assign an agent to have fluid and constant communication with me. Their customer agent telephones ( XXXX ) are a nightmare, you can take hours for someone to answer your and when they do ; they do not know what to tell you...
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 34744
Submitted Via: Web
Date Sent: 2022-07-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-20
Issue: Getting a loan or lease
Subissue: Problem with signing the paperwork
Consumer Complaint: I purchased a car XX/XX/XXXX with XXXX XXXX XXXX, I put no money down nor did I have a trade, they told me that the bank regional acceptance would reach out to me in a few days to do an interview about the car. When I received the call the banker asked me if I had traded in a car and if my car had remote start, luggage rack, and a trailer hitch and if I traded in a XXXX XXXX XXXX and I was going back to take a {$1000.00} to put down, I informed him that I was not and that the car had none of those add ons. He then told me that he was going to reach out to them so they redo my contract, the following week the car dealer reached out to me and asked when I could come in and sign the paperwork I told them XXXX XXXX as I was out of town on work, I received a call from the bank on XXXX XXXX asking if I went into the dealership to sign my contract, I told him no I was still out of town he then informed me that he had a new contract from the dealer with a fraudulent signature on the contract, he compared the 2 signatures ( from my old contract and this new one ) and knew the new one was signed by someone else .on XXXX XXXX I received a call from the GM of the dealership saying he did not know anything about this till this morning and that he asked around and no one would admit they did it, he then asked what I wanted to do with the car and told me to call him back tomorrow.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60629
Submitted Via: Web
Date Sent: 2022-07-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-20
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: On XXXX i withdrew {$500.00} from my Truist checking account to send to a friend for airfare. I am very much aware of my finances and knew there would be no problem covering the transaction. Later that day I logged on my Truist banking app and found that my checking account was at {$0.00} and that the {$500.00} withdrawal had triggered my overdraft protection and dipped into my Truist credit line for {$350.00} to cover it. On further investigation through the transactions on the app, I found that Truist had made an automatic payment to my Truist XXXX XXXX for {$1200.00} without my authorization. I used the chat feature online to speak with an agent on the matter. I do that now because since the merger between SunTrust and BB & T I have had one horrible experience after another. I have made a previous XXXX complaint just last month over Truists erroneous credit reporting that dropped my credit score XXXX points days after I had mad a large payment to outstanding balances. This adversely affected my ability to purchase my first home. Coupled with interest rate hikes I have yet been able to fulfill that dream. I have since then begun to shift money to non Truist accounts as well as cease any deposits to Truist. I intend to close my checking account and only keep credit lines open for credit reporting purposes only. When speaking with the agent about the unauthorized payment, they were unable to explain what happened. The XXXX account has always been in good standing and I had just last week made a payment of {$5000.00} and another for {$1000.00}. The credit limit for the account is for {$7500.00}. They proceeded to try to explain it in such a way that I was actually offended. None of their explanations made any sense and seemed more as a hope that I was not educated enough in my own finances. They even tried to confuse me on what transactions we were even discussing. During this back and forth they even disabled my ability to look at my accounts since I was taking screenshots and sending them to the agent in real time. At the time my {$1000.00} transfer I had made the previous week was still pending. The agent continuously had to be corrected on the status of several transactions. After calling them out on their explanations for 2 HOURS they finally admitted that they had ZERO clue as to why they would take out the {$1100.00} from my checking. I have since I opened the account put in place autopay for the minimum amount to keep the account in good standing and made additional payments when I could. Whenever I made payments more than the minimum that would cover the autopay and cancel the scheduled payment. It has been that way since I opened my account. Since I had made two large payments the prior week their was absolutely no authorization for them to make the withdrawal from my account even if I had changed the amount to be paid which I did not do. After all this back and forth and Truist coming to the realization that I would not be hoodwinked by them they finally referred me to call and deal with the credit card department. After all that I was still going to have to continue my complaint. I asked if they had no idea why it happened and it was clearly not my doing then why couldnt this be resolved without further discussion. They told me that they all the sudden had limited access to my account and I need to speak with someone who had full access. They also told me that I would infact HAVE TO PAY THE INTEREST ON THE AMOUNT TAKEN FROM MY CREDIT LINE!! I told them that is where I have a real problem. That right there is Truist in a nutshell. At this point I wouldnt be surprised if this ks retaliation since I have already made official complaints as well as my recent transactions clearly show I am moving forward from them. After speaking with the CC agent over the phone I was told that a refund of their transaction would go through within a week and that a REQUEST WOULD NEED TO BE SUBMITTRD SO I WOULD NOT BE LIABLE FOR ACCRUED INTEREST. So as if this writing I have ZERO in my checking for the next week until they decide to reverse what they did to me. Id like to also note that they have since yesterday CHANGED THE DATES OF TRANSACTIONS YET AGAIN TO SUPPORT THEIR SIDE. I am absolutely furious that this bank is allowed to operate in the United States. If anyone reads this I urge you to stay on top of your finances and educate yourself on your accounts. If at all possible communicate in writing and SCREEN SHOT EVERYTHING. It takes nothing for them to change amounts dates etc. Before you say this couldnt happen with a financial institution, look up Truist, crypto exchanges, banking settlements etc. if your financial institution shifts your money away from you demand it back as fast as they were able to take it. They should not be allowed to use your money how they see fit while you wait for it to be returned. Youre not the bank, they are. The CFPB wouldnt exist if large institutions were above immortality.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: 29588
Submitted Via: Web
Date Sent: 2022-07-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-19
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: My identity has been stolen for years along with every phone number that I have had. I just started a new bank account which I had trouble with even starting with my social security number in the first place but eventually the banker was able to process everything. Now, upon looking at my bank online I see that my account was accessed from a XXXX XXXX numerous times. I don't have and have never had a XXXX or accessed my information on one.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33069
Submitted Via: Web
Date Sent: 2022-07-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-19
Issue: Took or threatened to take negative or legal action
Subissue: Threatened to sue you for very old debt
Consumer Complaint: On XX/XX/XXXX, I reached out to the attorneys office, XXXX and XXXX in XXXX representing creditor Regional Acceptance to follow up with them regarding a payment arrangement for a balance of {$15000.00} that I had from a voluntary repossession. When I spoke to the Legal Assistant, XXXX XXXX, she informed me that I now have a default judgment as of XXXX of XXXX which now made the balance {$25000.00} accumulating interest daily. I was totally unaware about a default judgment because I never received any correspondence regarding it because of course, I was trying to work something out with them before the new alleged court date ( original court date set for XX/XX/XXXX ). I had been in contact with this office since XX/XX/XXXX to set up a payment arrangement initially dealing with a legal assistant who no longer works there. When I filed a complaint around that time, they responded by saying they had reset my court date to give me more time to arrange a payment plan. The court date was never reset, and this was also confirmed by the XXXX XXXX XXXX XXXX. Regional acceptance sent me a letter stating that if an acceptable arrangement isnt worked out, the matter would be pursued in XXXX where I currently reside as of XXXX, and I hadnt heard anything else since. After speaking with XXXX, she informed me that my case would be handed off to another legal assistant, XXXX XXXX. Regional acceptance requested my last two check stubs and my monthly expenses which I provided on XX/XX/XXXX and offered 20 % of the balance, so Im not understanding what is taking so long to decide if they would accept my offer for a settlement. We literally just went through a pandemic, and people are trying to get back on their feet including me. I am trying to take care of this matter and get this mistake behind me, and I feel that they are stalling and I am getting the runaround. XXXX was supposed to check with her supervisor to find out what happened to the court date that was supposed to have been reset. The ball was dropped somewhere and this is not only affecting me, but the future of my XXXX son, as I am a single mother. Ive followed up with XXXX a couple of times regarding this, and she stated that her supervisor hadnt looked into it yet and it had been 2 weeks that passed. I called today because another 2 weeks has passed and still nothing!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NV
Zip: 89015
Submitted Via: Web
Date Sent: 2022-07-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-19
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: XXXX XX/XX/2022, This complaint is against Truist Bank. It may seem like it's to many complaints against XXXX bank. But I have learned with dealing with certain financial institutions if I delay my complaints. The first question is asked by everyone. Why did you let it go on so long? I used Truist Bank. to pay XXXX XXXX to pay my mortgage this part is significant because I'm claiming that Truist Bank held my mortgage payment until they received their car loan payment so they delayed my check to the mortgage company. That's the main part of my complaint. I try to put in an email text with questions at the time I was frustrated but they only want to communicate on the phone and make me seem XXXX and XXXX for no reason because the time I get past their arbitration they are hoping I look and sound like a XXXX man. There needs to be a record, they are trying to keep things in-house like I am an employee, but that is not the relationship we have. I say it like this we have a partnership, the bank makes money off my money and they don't give me a paycheck. Complaint : I am accusing Truist Bank of holding back my mortgage payment of XXXX to XXXX XXXX payment for {$320.00} payment for the carnote. I would like answers to that. The check should have reached XXXX XXXX on XXXX XX/XX/2022 but did until they got their money on XXXX XX/XX/2022. And is it legal that they want everything on the phone, their people talked to with me having no defense? PS : I can't even send an email to them.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 38016
Submitted Via: Web
Date Sent: 2022-07-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-19
Issue: Opening an account
Subissue: Account opened as a result of fraud
Consumer Complaint: A checking account was opened in my name with TRUIST. I did not open this account. There are several transactions under the name XXXX XXXX XXXX XXXX I called TRUIST XXXX and they refused to close the account and said they would monitor it.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77845
Submitted Via: Web
Date Sent: 2022-07-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-18
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: On XX/XX/XXXX agreed to PURCHASE, XXXX ACRES OF " TOTALLY, UNRESTRICTED LAND " from a company who is now a FRAUDELENT internet land sales company. Currently still on property, live in a XXXX XXXX tent The sales price is XXXX, a XXXX for paperwork. They only wanted a XXXX down making it, XXXX to even look at any contract I paid down, XXXX, XXXX + XXXX + XXXX. Debit card limit is XXXX daily. They sent contract electronically even though I told them, eyes bad can't read off phone I signed this doc, winter was here and had to hurry setting up camp site for snow coming I realized after signing and giving this company, XXXX, that there was something terribly wrong when I went to XXXX XXXX, XXXX and was immediately denied any account because the doc I had on phone did not give me ANY OWNERSHIP rights and in fact this XXXX XXXX person himself, is not the owner a bank was. XXXX XXXX is the person, " LOT OF FREEDOM " the land company. By the 3rd week of XXXX, XXXX another crashing blow, no permit capacity, no water or power! Contacted XXXX, told him I wanted money refunded including every penny I spent for clearing, camping equipment, fuel and more. His remark, ,your an angry man suffering BUYERS REMORSE!. FAST FORWARD. GOT ATTORNEY WITH THE ADVICE GIVEN BY XXXX XXXX, ASSESSOR, THEY DROPPED ME, THE WEST TN LEGAL AID, XXXX XXXX, ATTORNEY BECAUSE THIS ANTHONY GUY LIED TO HIM AND YET, TO THIS DAY CANT GET HIM ON PHONE TO EXPLAIN WHY MY CASE WAS DROPPED. WENT TO A TRUIST BANK AND FILED MY CLAIM FOR REDUND DUE TO FRAUD ON MY XXXX, NOT THE NEW XXXX SENT TO ME DUE TO, XXXXSUNTRUST , NOW, TRUIST, XXXX. I WANT MY XXXX OWED ME THROUGH LOT OF FREEDOMS FRAUD SELLING USING MY DEBIT CARD, NOW. Note, I had the bank manager read my reply to that info you requested, I did not take pic of completed doc sent where I wrote a note showed the ASSESSOR 'S REPORT WHERE land use # XXXX very clear and WORST OF ALL, NEVER COULD GET THEIR SECURITY TEAM TO CALL ME, TOTTALLY WRONG, I HAD ALL KINDS OF PROOF. ALSO, THE MERGER WAS TEERIBLE AND PROBABLY HAMPERED THEIR INVESTIGATIONS
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 383XX
Submitted Via: Web
Date Sent: 2022-07-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A