Date Received: 2024-02-21
Issue: Unable to get your credit report or credit score
Subissue: Other problem getting your report or credit score
Consumer Complaint: on XX/XX/XXXX I requested access to view credit reporting disputes was sent a link but when opening link and providing requested info such as user name and password the response was inaccurate password or user name after changing password several times through the last 5 years to 10 years plus the response has always been inaccurate password even when changed within minutes. when entering my email address or user name the response is always this username is already in use. I have contacted Transunion on several occasions only to have automative system redirect me to the link that does not allow me access to the account last attempt to chat with virtual agent on XX/XX/XXXX the agent kept sending the same computer generated questions when I answer agent will resend questions again and repeat until either they state that they are now closed or I give up after several hours I spent XXXX hours on XX/XX/XXXX trying to get into Transunion account. I was also told that I must pay a fee of {$8.00} to access score and credit report by mail but automative system clearly states at the beginning of call that under federal all consumers are entitled to a free credit report and score due to XXXX after stating this Transunion locked my account for inaccurate info provided which is not true.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AR
Zip: 722XX
Submitted Via: Web
Date Sent: 2024-02-21
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-20
Issue: Problem with fraud alerts or security freezes
Subissue:
Consumer Complaint: I called the company repeatedly today to try to unfreeze my credit report and the automated menu kept hanging up on me. I called around 6 times and was hung up on every single time by the Transunion automated system. I tried to login repeatedly and never received the 6 digit verification code. I tried to chat with a human after being faced with a robot on the transunion website and the human that showed up provided zero help and refused to transfer me to a supervisor. I did provide feedback that no help was provided on the transunion website. I'm now at a dead end with trying to unfreeze my transunion credit report. I need to UN-freeze my Transunion credit report immediately. Thank you.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 283XX
Submitted Via: Web
Date Sent: 2024-02-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-19
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: My letters have been written and generated using accessible software that is available to everyone. If you choose not to process or address my letters, you are violating 15 U.S. Code 5 1681i. It is against the law to delay the processing of letters from consumers based on the assumption that assistance from a third party may be available. This does not qualify as a legal exception. I am the sole author of any letters bearing my name, or they have been written by my advisors with my complete knowledge and consent. I understand that there is no requirement for you to request a Power of Attorney to delay processing consumer letters. If you fail to process my letters promptly, I will consider it as a deliberate disregard for my consumer rights. In such a case, I will be compelled to contact my attorney and pursue legal action. According to the FCRA Section 611 ( 15 U.S.C. 1681 ( l ) and the accepted STANDARD of XXXX XXXX data field reporting, I have the right to dispute any information on my credit report that I believe is not correct. All data included in a consumer 's file must be properly documented and validated before it is made available for use by creditors. Therefore, I take this matter seriously. The allegations of delinquency and derogatory information against me are entirely false, I won't stand for any misinformation being associated with my name and financial history and I am determined to FIGHT back with ALL my strength! The accuracy of your credit report is crucial. The allegations listed do not meet the federal or state requirements for reporting and can not be substantiated. I challenge these claims due to their failure to comply with basic reporting standards, which would provide me with greater confidence in the accuracy of the information presented. It is your responsibility to maintain and report data with complete accuracy and compliance. You must not report any claims that you know do not meet regulatory requirements. We must ensure all claims are accurate and reported in the appropriate format as mandated by the Fair Credit Reporting Act ( FCRA ) and reporting standards such as XXXX XXXX. I kindly request that you handle this matter with utmost care and diligence. Heres the list of the questionable items : XXXX - Account NumberXXXX This is not mine. I am a victim of ID Theft and I have included a police report. Please investigate and remove it from my credit report. XXXX XXXX- Account Number : XXXX This is not mine. I am a victim of ID Theft and I have included a police report. Please investigate and remove it from my credit report. XXXX - Account Number:XXXX Please supply information on how you have verified this item. XXXX - Account NumbeXXXX : XXXX Please Update all payments, all pay was made on time. XXXX - Account Number : XXXX Please supply information on how you have verified this item. XXXX - Account NumberXXXX XXXX - Account NumberXXXX Please remove it from my credit report. XXXX - Account NumberXXXXXXXX XXXX XXXX XXXX - Account NumberXXXX My parent has the same name as me. XXXX XXXX - Account NumberXXXX Please verify and validate all data for this unproven claim including the requisite certifiable Metro XXXX Compliant Reporting Format Standard ( XXXX ) and processes related. Please REMOVE or PROVE! Even document all dates and balances, personal identifiers, the XXXX characters of the XXXX statement and all of its trailing fragments, and any other necessary aspect of factual reporting! XXXX XXXX - Account NumberXXXX Please ensure that all information is accurate XXXX XXXX XXXX XXXX - Account NumbeXXXX Please investigate the history reported on this account It is absolutely inaccurate this company does not have any information to verify as they have reported over and over in the history that they have " No Data ( ND ) ''. As this is unverifiable, FCRA Sect. 611 REQUIRES you to delete this immediately as anything inaccurate about the information they have furnished requires correction or deletion according to FCRA Sect. 611. Take care of this immediately.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2024-02-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-19
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: I am aware that you have been responding to many of the disputes, complaints, and challenges with pre-written standard form letters, despite the precise information consumers have provided. I am well aware that this is ILLEGAL ; as each consumer dispute must be addressed individually and dealt with by its particular merits. My letters have been written and generated using accessible software that is available to everyone. If you choose not to process or address my letters, you are violating 15 U.S. Code 5 1681i. It is against the law to delay the processing of letters from consumers based on the assumption that assistance from a third party may be available. This does not qualify as a legal exception. I am the sole author of any letters bearing my name, or they have been written by my advisors with my complete knowledge and consent. I understand that there is no requirement for you to request a Power of Attorney to delay processing consumer letters. If you fail to process my letters promptly, I will consider it as a deliberate disregard for my consumer rights. In such a case, I will be compelled to contact my attorney and pursue legal action. According to the FCRA Section 611 ( 15 U.S.C. 1681 ( l ) and the accepted STANDARD of Metro 2 data file reporting, I have the right to dispute any information on my credit report that I believe is not correct. All data included in a consumer 's file must be properly documented and validated before it is made available for use by creditors. Therefore, I take this matter seriously. The allegations of delinquency and derogatory information against me are entirely false, I won't stand for any misinformation being associated with my name and financial history and I am determined to FIGHT back with ALL my strength! The accuracy of your credit report is crucial. The allegations listed do not meet the federal or state requirements for reporting and can not be substantiated. I challenge these claims due to their failure to comply with basic reporting standards, which would provide me with greater confidence in the accuracy of the information presented. It is your responsibility to maintain and report data with complete accuracy and compliance. You must not report any claims that you know do not meet regulatory requirements. We must ensure all claims are accurate and reported in the appropriate format as mandated by the Fair Credit Reporting Act ( FCRA ) and reporting standards such as METRO 2. I kindly request that you handle this matter with utmost care and diligence. Heres the list of the questionable items : XXXX - Account XXXX Please remove it from my credit report. XXXX - Account XXXX Please investigate and delete it from my credit report.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2024-02-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-18
Issue: Problem with fraud alerts or security freezes
Subissue:
Consumer Complaint: I filed a request with XXXX for an extended credit freeze due to being a victim of fraud and/or identify theft. XXXX processed and granted the request for an extended credit freeze. It is my understanding the other two credit bureaus would be contacted and put into place an extended freeze. Upon reviewing my file, TransUnion and XXXX have not put into place an extended credit freeze. I did my part and the system did not work as expected- Please help me ensure the other two credit bureaus do their part under the law / regulation and place an extended credit freeze under all bureaus.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 19128
Submitted Via: Web
Date Sent: 2024-02-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-16
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: im trying to file a dispute online and transunion did not let me upload to documents showing that my student loans were transferred. i called XXXX XXXX XXXX but the person was in XXXX i asked to speak with an XXXX but they hung up
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: UT
Zip: 84095
Submitted Via: Web
Date Sent: 2024-02-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-16
Issue: Problem with fraud alerts or security freezes
Subissue:
Consumer Complaint: I am attempting to get an increase in my line of credit with my bank. They requested access to my TransUnion information ; it has been frozen by me. I attempted to get onto the TransUnion site to temporarily remove the freeze. TransUnion site responded that they needed to send me a code to enter. After a half hour, I had received nothing. Chat service indicated they were having " technical difficulties ''. Direct phone contact with a live agent said they could do nothing. How am I supposed to protect my credit but still utilize it when I need if this is the best service they can provide?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: 98502
Submitted Via: Web
Date Sent: 2024-02-16
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-16
Issue: Unable to get your credit report or credit score
Subissue: Problem getting your free annual credit report
Consumer Complaint: Dear Consumer Financial Protection Bureau ( CFPB ), I am writing to bring to your attention a recurring issue I have been facing with TransUnion regarding identity verification during login attempts and accessing annual credit reports. Every time I try to log in or access my annual credit report, TransUnion prompts me for identity verification, which leads to a dead end. Despite repeated attempts, I am unable to proceed due to this obstacle. Additionally, when attempting to connect with chat support for assistance, I am informed that they can not access my identity verification information. This frustrating loop of being unable to verify my identity and access essential services from TransUnion is concerning and has hindered my ability to manage my credit information effectively. I urge the CFPB to investigate this matter and intervene to ensure that TransUnion addresses this issue promptly and provides a seamless process for identity verification and access to credit reports. Thank you for your attention to this matter. Sincerely, XXXX XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: ME
Zip: 042XX
Submitted Via: Web
Date Sent: 2024-02-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-16
Issue: Unable to get your credit report or credit score
Subissue: Problem getting your free annual credit report
Consumer Complaint: Dear Consumer Financial Protection Bureau ( CFPB ), I am writing to bring to your attention a recurring issue I have been facing w ith TransUnion regarding identity verification during login attempts and accessing annual credit reports. Every time I try to log in or access my annual credit report, TransUnion prompts me for identity verification, which leads to a dead end. Despite repeated attempts, I am unable to proceed due to this obstacle. Additionally, when attempting to connect with chat support for assistance, I am informed that they can not access my identity verification information. This frustrating loop of being unable to verify my identity and access essential services from TransUnion is concerning and has hindered my ability to manage my credit information effectively. I urge the CFPB to investigate this matter and intervene to ensure that TransUnion addresses this issue promptly and provides a seamless process for identity verification and access to credit reports. Thank you for your attention to this matter. Sincerely, XXXX XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: ME
Zip: 042XX
Submitted Via: Web
Date Sent: 2024-02-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-17
Issue: Unable to get your credit report or credit score
Subissue: Other problem getting your report or credit score
Consumer Complaint: Hi. i have not been able to view my credit report/dispute items via XXXX portal since XXXX. Please refer to previous CFPB complaint id XXXX. Transunion stated that there was a technical issue and they have resolved it. As of Today, this has been resolved. I have to physically call and request a copy every time I get an identity alert from XXXX id protection services. ( I was involved in XXXX XXXX XXXX ) It is imperative that I have the capability to view my report online to address these matters immediately. Furthermore, Transunion States its reports are Available ( Online ) to ALL Consumers upon request.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32810
Submitted Via: Web
Date Sent: 2024-02-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A