Date Received: 2020-01-24
Issue: Problem when making payments
Subissue:
Consumer Complaint: I purchased a piece of exercise equipment in XX/XX/2019. The terms were 0 % APR for 36 months. My payment should have been {$67.00} per month. I received my first statement for this account and it showed a second charge for {$880.00}, which was on an 18 month deferred interest plan. The payment required was {$99.00}. I contacted the company to dispute this charge and was told that it was a " system glitch '' and that it would be corrected. When the next statement came ( because you can not view the APR information on their website ) it showed that the principal balance of {$880.00} had been refunded, but they refunded it against the 0 % APR for 36 month portion instead of the 18 month deferred interest portion as they should have. This 18 month deferred interest requires a minimum payment of {$25.00} and the 0 % APR for 36 months has its own minimum payment. I contacted the company again and they said it would be fixed. I spoke with supervisors, waited on hold, and spent hours on the phone with icon fitness and TD bank. They each blamed the other for the issue, promised it would be fixed, and never fixed it. I filed disputes through their website in XXXX and XXXX with no resolution. By XXXX another statement came showing it was still incorrect, so I filed a complaint with the XXXX XXXX XXXX. Through the XXXX XXXX XXXX XXXX TD Bank promised to correct the error and reassured that my next statement would be correct. XXXX was still incorrect. I updated the complaint and they 'escalated ' it and it really would be correct by my next statement. I just received the statement for XXXX 's payment and it is still incorrect. Now, instead of one balance at 36 months deferred interest, I have two balances. This is keeping my payment inflated by {$25.00} per month. When I purchased the equipment I agreed to {$67.00} per month. By this time, they have been overcharging me for 7 months and seem incapable of making a resolution. I have updated the complaint with the XXXX XXXX XXXX, filed a complaint through my credit report and now with CFPB. This has been the most frustrating experience I have ever had to deal with from a professional company.
Company Response:
State: NY
Zip: 13601
Submitted Via: Web
Date Sent: 2020-01-24
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-23
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: This particular account situation that is lately filing on my own credit document has a seriously unfavorable relation to my personal ability to obtain a present loan application. I highly recommend you generate verification that Credit Union has been reported completely in accordance with the Fair Credit Reporting Act regulations, it's really a serious problem to misreport. More confirmation of the aforesaid item too. My proper request must over, I was never 30 days/60 days/120 days late in any of my payments and I'm not greatly tuned in to the date opened so I prefer to ask you be investigated as soon as possible and confirmed to be correct. Thanks!
Company Response:
State: NV
Zip: 89081
Submitted Via: Web
Date Sent: 2020-01-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-23
Issue: Opening an account
Subissue: Account opened as a result of fraud
Consumer Complaint: On XX/XX/19 some person opened a savings and checking account using my name, address and social number. On XX/XX/19 I was made aware of the account when I received mail from the bank. I saw the TD bank manager and made a police report. I was told the bank account would be frozen immediately and I would be advised in 30 days as to what happened. I have since seen a second bank manager and there is still not end to this. Still today I receive bank statements and notices of activity and charges I am liable for.
Company Response:
State: FL
Zip: 33617
Submitted Via: Web
Date Sent: 2020-01-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-22
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: TD bank has double posted hundreds of dollars on my account leaving me with a negative balance. They are saying it is due to a system glitch and there is nothing they can do until it is corrected during overnight processing. I have spoken to reps and supervisors. Supervisors didnt even know who they were regulated by- so sad! Completely unfair and deceptive practices and to think this is happening in 2020! So now I am at their mercy for when I will have access to my money.
Company Response:
State: DE
Zip: 19805
Submitted Via: Web
Date Sent: 2020-01-22
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-22
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: On XX/XX/2020, my vehicle was totaled. My insurance company has been trying to get a letter of guarantee for 3 weeks so that they can release a check to payoff the loan. Requests have been mailed and faxed multiple times and no response is given from TD Auto Finance. I have attempted to call as well as my agent. Each time we get transferred around and have hold times in excess of an hour and still can not make contact with an actual person who can send this information. They won't speak with the agent because he is not on the loan. My agent and I finally got a representative who was supposed to be in the correct department but because we were on a 3 way call she stated she could not speak to us and hung up and was extremely rude. The customer service at this place is awful. I have never been late on a payment and have been an exceptional customer, and can't even get a letter of guarantee. If you are a company that originates and services auto loans, you should have a process for scenarios such as this. I can't be the first person that has had a car totaled out and needs a letter of guarantee. Can someone please help me get a letter of guarantee so we can get this issue closed out as soon as possible. My insurance company is literally waiting on you to issue a check. My account better not be reported late because your company can't figure out a process to answer customer calls and issue letters of guarantees in a timely fashion. I will never bank with this company again, EVER.
Company Response:
State: AL
Zip: 35007
Submitted Via: Web
Date Sent: 2020-01-22
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-22
Issue: Getting a credit card
Subissue: Card opened as result of identity theft or fraud
Consumer Complaint: BEING A VICITM OF AN IDENTITY THEFT REPORT MEANS SOMEONE HAS ALL YOUR PERSONAL INFORMATION EASLY CAN PRETEND TO BE YOU. THE PERSON WHO STOLE MY IDENTITY NOT ONLY OPENED FEW CREDIT CARDS HE ALSO HAD OPENED A CHECKING ACCOUNT WITH A BIG FINANCIAL INSTITUTION AND HE OR SHE MAINTAINED THE CREDIT CARDS THROUGH THAT FRAUDULENT ACCOUNT. I TAKE PRIDE IN MY CREDIT REPOT AND I HAVE BEEN TRYING TO FIX MY PROBLEM AND FINALLY REMOVE THE FRAUDULENT ACCOUNTS FROM MY CREDIT REPORT. THE CHARGES ON THE CREDIT CARDS ARE NOT MADE BY ME, THE PAYMENTS THAT WERE MADE ON THE FRAUDULENT ACCOUNTS WERE NOT DONE BY ME. AS SOON AS I FOUND OUT ABOUT THIS THE ACCOUNT WAS CLOSED I HAVE GONE TO THE POLICE AND I HAVE FILED NUMEROUS IDENTITY THEFT REPORTS. I LIVE IN AN APARTMENT COMPLEX AND EVEN OUR MAILBOX WAS BROKEN INTO FEW TIMES NOT JUST MINE THE ENTIRE BUILDINGS MAILBOX. BEING A VICTIM IS DIFFICULT AND HARD TO DEAL WITH BECAUSE YOU DON'T KNOW WHAT THE PRDOR IS CAPABLE OF DOING, AND THEN TO DEAL WITH THIS FOR ALMOST ONE YEAR IS CRAZY AND UNFAIR. AND TO THINK THAT SOME ONE SITTING IN THEIR NICE OFFICE, WHO PROBABLE HAS NOT EXPERIENCED WHAT I HAVE HAS NOT HAD THE HEADACHE CAN JUST ASSUME THAT AND TEL ME THAT BECAUSE YOUR ACCOUNT WAS MAINTAINED FROM MY CHECKING ACCOUNT THIS AND THE OTHER. WELL I WOULD TELL THEM PLEASE PUT THEM SELVES IN THE SHOES OF THE VICTIM.
Company Response:
State: CA
Zip: 91401
Submitted Via: Web
Date Sent: 2020-01-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-21
Issue: Attempts to collect debt not owed
Subissue: Debt was paid
Consumer Complaint: The company was calling random people in my distant family asking for me, people I have no relationship with and never have. Said people then contacted my mother to ask her to pass along that a debt collector called their house and cell phones looking for me. They do not have permission to call ANYONE. It is a total violation of privacy. To top it off they were calling about a debt I resolved five years ago.
Company Response:
State: NH
Zip: 038XX
Submitted Via: Web
Date Sent: 2020-01-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-21
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: My Name is XXXX I am a XXXX XXXX for 15 years, employment income around XXXX /year My wife XXXX is a XXXX her income is around XXXX /year I also have a small online business with gross yearly sale around XXXX plus I have 3 rental properties all paid off I do not owe any money on any of them and yearly net rental income is around XXXX the only obligations I have is my primary resident mortgage which is {$1700.00} / month my credit score almost 800 with out any negative issues same is my wife`s credit score. I applied for a home equity line of credit from TD Bank on property I own, The property is appraised for XXXX k and i requested XXXX to buy another investment property my application was initially approved and appraisal was sent to property then all the sudden the person was in charge of the case stop answering the phone and I had to contact her manager which she did not like and when she talk to me she was so rude and upset and start ask for non sense documents which I have had already submitted. One of the calls she said do you think I am stupid and she had remarks on my name and my age ( check recorded calls ) all the sudden she calls me so happy that my application is denied because I can not meet my obligations.I felt that was wrong and unfair to be denied with all income listed above i feel i been denied because of my age or origin.
Company Response:
State: NJ
Zip: 08854
Submitted Via: Web
Date Sent: 2020-01-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-21
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: XXXX XXXX store card issued and serviced by TD. When trying to make a payment on line and if using wrong user name it does not say that, it only prompts to new password. Then when I try to create new password, as that is what the TD payment system directed me to, it doesn't accept my SS # thinking that my number was entered in wrong by the store. In reality the user name is not right and this continues every month when trying to make a payment. confusion causes late fee of {$28.00}. I feel this is a " gotcha '' tactic to drive revenue on late fees because this is interest free account for 36 months. The customer service rep said their are other payment methods on line but I could never get on line because the user number was not correct, again it would only tell me password reset and then not allow password reset which then causes me to manually call and if I'm at a location where that is not possible or it's past hours or I'm on airplane or in meetings all day then and I'm past my US mail deadline to mail the payment, then I'm charged. They offered a reversal of late fee bACK in XXXX, but every month I have the same issue and sometimes it gets me - thus the unneeded difficulty that causes confusion, frustration and then a late fee that no matter what you say they will only refund every 12 months. All of my bank accounts that I pay on line will tell me when the user code is incorrect, but not TD. I feel this is a harmful tactic to make late fee revenue in place of interest free.
Company Response:
State: MN
Zip: 553XX
Submitted Via: Web
Date Sent: 2020-01-21
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-21
Issue: Managing the loan or lease
Subissue: Loan sold or transferred to another company
Consumer Complaint: My husband and I voluntarily had our car repossessed because we had moved out of the country for XXXX work. While out the country and even once we returned from our assignment we had been paying the remaining balance for the vehicle. We always did our due diligence and we had worked out a payment plan and had been paying each month with not problem. We had been told that the only way we could pay would be to call in, which we had no problem with. XX/XX/2019 is when things went downhill. We called as we always do to pay our bill and had on hold in the que for over a hour so because of work, we decided to try again another day. As we continued to call with no answer we assume it was because of the holiday season that they had been busy or closed. On XXXX XXXX at XXXX we received a voicemail from Td bank regarding our bill. Due to being at work we missed the call but returned the call the same day before office hours were over. We waited on hold for a while even while driving back home from work and never got anyone. We tried calling other reference numbers mentioned online in hopes that we would get the automated payment line as we had done multiple times before but the automated messages never brought us to that prompt they still have that option. I assumed since it was almost closing, no one was answering the phone anymore so we again tried the next day. Eventually after waiting for so long the automated System would say Our office hours are ... our website is ... goodbye and just hang up. Because of this message we assumed that it was due to the holiday hours. Again, we dont have a way to pay online. On XXXX XXXX after the holidays we tried calling again and was told our account has been turned over. XXXX XXXX we received a call from XXXX saying that they now had our account. We explained the situation to them and the guy proceeded to be rude and assault us. He told us there was no other option then to pay our balance within 30 days or they would take us to court. He proceeded to ask personal questions about why we went out of the country and if we had family that could pay our debt and he threatened to take wages from us if we didnt either pay the full balance in 30 days or do a {$4000.00} payoff within one week. We asked about a payment plan and he refused and said they will just take us to court. In all honesty, we can not give what we dont have. We have always paid all of our bill with every company weve ever been with so this is a first for us. We are honest people and want to pay our debt but rude remarks and threats were unnecessary. We called td bank again that same day asking why they had turned us over when weve always paid. The lady told us that she didnt understand why they would have since it had not been 30 days since our due date. She assumed it was a mistake but said that once it is turned over they have no power to get it back. We asked for a manager to call us back but we never received another call.
Company Response:
State: GA
Zip: 30038
Submitted Via: Web
Date Sent: 2020-01-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A