Date Received: 2021-03-10
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: I filed a dispute in regards to the incorrect items on my credit report and its been well over 30 days and I havent received any investigation results.
Company Response:
State: PA
Zip: 15210
Submitted Via: Web
Date Sent: 2021-03-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-10
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: I filed a dispute in regards to the incorrect items on my credit report and its been well over 30 days and I havent received any investigation results.
Company Response:
State: MD
Zip: 20877
Submitted Via: Web
Date Sent: 2021-03-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-10
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: I filed a dispute in regards to the incorrect items on my credit report and its been well over 30 days and I havent received any investigation results.
Company Response:
State: PA
Zip: 152XX
Submitted Via: Web
Date Sent: 2021-03-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-08
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: XXXX XXXX joined our debt management company in XXXX of XXXX. Proposals were sent on XXXX and XX/XX/XXXX and no reply was received and each time we called the representative requested we resubmit the proposal and gave us a run around. This added unnecessary months of fees and interest to my account. This account felt past due at no fault of her own. We are requesting : 1- correctany negative reporting that was a result of failure to notify client 2- refund client fees charged as result of that error
Company Response:
State: PA
Zip: 17404
Submitted Via: Web
Date Sent: 2021-03-08
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-08
Issue: Written notification about debt
Subissue: Notification didn't disclose it was an attempt to collect a debt
Consumer Complaint: I made a charge on my target red card in XXXX for XXXX dollars. I mailed a payment in XXXX but it was not received by them. They didnt attempt to contact about the debt owed from the missed payment. The amount past due wasnt even enough for them to charge me a late fee. There is now a 30 day mark on my credit for the payment not being received on time. Once I saw the account was past due I paid the balance in full. I am asking that they remove the 30 day mark against my credit bc they did not make any attempts to contact me and just let it become more past due
Company Response:
State: IA
Zip: 50310
Submitted Via: Web
Date Sent: 2021-03-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-09
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: TD bank has frozen my business bank account today XXXX for no justifiable reason. They say I deposited a fraudulent check for {$5000.00} at an ATM on XXXX, which I know is not true, the check is from my brother. He since has contacted his bank and there were no issues on his end. I do not believe it is legal to freeze ones account without a court order or atleast a justifiable reason. There is no evidence of fraud, I have been conducting business as usual. I have contacted TD fraud department and they insist on keeping my account frozen today despite the fact they are costing me money and damages by not being able to carry on my companies duties.
Company Response:
State: MD
Zip: 20906
Submitted Via: Web
Date Sent: 2021-03-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-09
Issue: Problem with customer service
Subissue:
Consumer Complaint: I am a non TD bank customer who went into a branch to cash 3 checks. 1 official certified TD bank check and 2 paychecks from an employer that uses TD bank. I had 2 forms b of ID ( more forms of ID were available if needed ) ( TD bank printed on all 3 checks ). I was denied by the teller who was rude, but the manager was even more rude. Initially I was told there were issues with the check account and when pointing out there are 2 accounts ( one from my employer and one from a official Certified check they stated both accounts to have issues, I can not tell you why. I was told go to a check cashing place. Called customer service without any resolution. Im a non traditional bank holder and have every right to clash these checks as TD bank issued them. Im embarrassed and hurt at the way I was treated. I need assistance, not sure if league action is the next route?
Company Response:
State: NJ
Zip: 07083
Submitted Via: Web
Date Sent: 2021-03-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-09
Issue: Improper use of your report
Subissue: Report provided to employer without your written authorization
Consumer Complaint: On XX/XX/2020 I went to a dealership with an auto loan check from XXXX XXXX. Once I got to the dealership they ran my credit when they were not give consent and I received multiple unauthorized inquiries for companies I never applied to. I called multiple times and always been told its nothing that they can do to help me out when I know thats incorrect. XXXX XXXX XX/XX/2020 XXXX XX/XX/2020 TD AUTO FIN XX/XX/2020 XXXX XXXX XX/XX/2020 I also have 2 XXXX XXXX XXXX inquires on my report and 2 XXXX XXXX inquires on my report so thats 6 total inquires on my report that should be removed I received double inquires for one credit card. Please contact the credit bureaus and have them removed the unauthorized inquires.
Company Response:
State: CA
Zip: 90004
Submitted Via: Web
Date Sent: 2021-03-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-09
Issue: Opening an account
Subissue: Account opened as a result of fraud
Consumer Complaint: On XX/XX/2021 I was alerted by XXXX XXXX that an account was started with TD bank. I did not open this account. I was advised by life lock to contact TD bank fraud unit. I contacted TD bank and they put an alert on the profile. I received a call from a fraud investigator that advised the accounts created were closed.
Company Response:
State: NY
Zip: 11203
Submitted Via: Web
Date Sent: 2021-03-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-09
Issue: Problem when making payments
Subissue:
Consumer Complaint: I have an account with TD Bank with the XXXX XXXX department. My payments are due on the XXXX of each month. I have made on-time payments. However, depite the on-time payments, I am regularly charged a late fee and when requesting it be waived, they say one of two things, 1 ) that it will happen automatically or 2 ) that in order to waive the late fee I need to bring my account current even though my account only appears to be overdue because they never waived the late fee for the on-time payment. This late fee is assessed days before my due date and never waived. I am concerned I have been overpaying on my loan due to their practices.
Company Response:
State: RI
Zip: 02816
Submitted Via: Web
Date Sent: 2021-03-09
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A