Date Received: 2022-02-08
Issue: Opening an account
Subissue: Account opened as a result of fraud
Consumer Complaint: ON XXXX XXXXXX/XX/2022 I received a text fro TDBank with my first name welcoming me to the account giving me a reference number and telling me it would be a snap to finish setting up the account. searched online and found the XXXX number to TD Bank and called them to see if an account was opened in my name and the representative verified an account was opened in my name with my address. She told me to call TD Bank Fraud. I called TD Fraud and was told that the investigators would send me information. I requested that the account be closed because I DIDNOT open the account. I was told they could not give me information but that someone would be in touch with me. I asked for a confirmation number of something to verify it was closed and was told I couldn't have any information, but that his name was XXXX and that the call was started at XXXX on XX/XX/2022. I was also told that a letter would be sent to me. I was not told when the account was opened nor what type of account nor if the type of activity on the account. TD Bank was very unhelpful but they allowed someone to open up a fraudulent account.
Company Response:
State: MD
Zip: 21045
Submitted Via: Web
Date Sent: 2022-02-08
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-08
Issue: Opening an account
Subissue: Account opened as a result of fraud
Consumer Complaint: TD BANK KEEEPS MAILIN ME OPEN ACCOUNT STATEMENTS I NEVER EVEN HEARD OF THIS BANK I WANT THIS CLOSED AND REPORTED ASAP IVE TRIED CALLIN THEM JUST MUSIC
Company Response:
State: NC
Zip: 283XX
Submitted Via: Web
Date Sent: 2022-02-08
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-08
Issue: Opening an account
Subissue: Account opened as a result of fraud
Consumer Complaint: I received a letter and XXXX bank statements from TD Bank. I have never banked with them and did not open any accounts with them. The letter I received was informing me that one account was over drawn. I contacted the banks fraud department to report that I am not the one that opened these accounts. They did not ask me for any identifying information just the account numbers on the letters and then told me I would here back from them in 30 days.
Company Response:
State: FL
Zip: 33594
Submitted Via: Web
Date Sent: 2022-02-08
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-08
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I have used TD Bank for many years and have actually enjoyed their service. However, since the pandemic began TD has closed a large number of branch offices and does not have stand alone ATMs ( that I know of ). As a result, I now have to drive nearly 20 miles to access a TD Bank branch ATM of pay a {$3.00} fee. It would make sense if these ATM fees were eliminated as TD is saving a great deal closing all these branches.
Company Response:
State: FL
Zip: 32205
Submitted Via: Web
Date Sent: 2022-02-08
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-08
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: TD BANK - Wasted 3 hours of my time on several different phone calls. Different people say different things - but the problem was never resolved It was a ride for me on a merry go round. On XXXX I disputed a charge of XXXX. In XXXX i got a letter dated XX/XX/XXXX from the dispute department saying it was resolved in my favor and a credit was applied to my account. NEVER HAPPENED. Called - and was told it would be taken care in 7 business days by XXXX in the dispute department and it took more than an hour- to get to them. NEVER HAPPENED. called XX/XX/XXXX XXXX said it was not to be found. - another half hour. XX/XX/XXXX, closed the account and was told the XXXX would be sent to me. called XX/XX/XXXX XXXX- in Credit cards to XXXX in dispute to XXXX the obnoxious toad in customer service. The merry go round went around but - no {$14.00} The ladies were very nice and polite. But XXXX is discouragement for people to use TD Bank. which will die to lack of customers and incompetence of staff. I used TD Bank from when it was XXXX Bank. This never would have happened then, decades ago. Now I would never trust TD Bank - if they XXXX up with small numbers they would probably do worse with large amounts.
Company Response:
State: MA
Zip: 01970
Submitted Via: Web
Date Sent: 2022-02-08
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-07
Issue: Opening an account
Subissue: Account opened as a result of fraud
Consumer Complaint: I recieved 2 different Visa debit cards from TD bank which I never have or even heard of them. I called them a few weeks ago and got their fraud XXXX. and they said they took care of it. Today I recieved checks from 2 different accounts which I did not order, as I am typing this I am waiting for them to take my call for these checks. I did not nor do I want these. I have locked all3 Credit Bureaus a month or so ago because I recieved a card from XXXX XXXX XXXX which they informed me they caught and stoped it before I did.
Company Response:
State: PA
Zip: 150XX
Submitted Via: Web
Date Sent: 2022-02-07
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-07
Issue: Opening an account
Subissue: Account opened as a result of fraud
Consumer Complaint: Td Bank sent 3 seperate accounts that i never opened all checking
Company Response:
State: NC
Zip: 283XX
Submitted Via: Web
Date Sent: 2022-02-07
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-07
Issue: Closing your account
Subissue: Can't close your account
Consumer Complaint: I have been victim of identity theft. TD Bank has opened multiple accounts under my name and address with different account numbers. I did speak to their fraud department and they were supposed to close all associated with my name. I can not get back in touch with them. New accounts keep coming via the mail.
Company Response:
State: NY
Zip: 109XX
Submitted Via: Web
Date Sent: 2022-02-07
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-07
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: These people have terminated my bank account in a retaliation merely for filing complaints against their illegal, unethical, incompetent immoral services with your agency. Please urgently investigate and advise. Please keep my account open as they are violating their own corporate by laws, and terms of service.
Company Response:
State: NY
Zip: 100XX
Submitted Via: Web
Date Sent: 2022-02-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-07
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: My name is XXXX XXXX XXXX, and I am sending this request myself to address the inaccuracies on my Credit Reports. I have a loan with TARGET/TD with the account XXXX. The current status should not be showing late because I think I paid on time. This just proves that XXXX Credit Bureau lacks proper record keeping. Now, this account is reporting to be late, yet it is closed and the balance is XXXX. Lets correct this immediately. The Bureau is required to verify for them, but they failed to neither verify nor update me about these complaints. Provide documentation that the Bureau has not abrogated my rights by reporting false information, otherwise fix these accounts immediately. CORRECT THESE FOLLOWING ACCOUNTS COMPLETELY FROM MY CREDIT REPORT.
Company Response:
State: MI
Zip: 48239
Submitted Via: Web
Date Sent: 2022-02-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A