Date Received: 2022-11-08
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: There is a charge on the statement listed as NONATM DEBIT for XXXX from XXXX NY. We did not authorize nor complete this charge. On the same day we were in Nj and never left the state. There were other charges the same date with location proof on the statement showing Nj. The bank refused twice to remove the charge. We asked for video proof at the machine, how an ATM can withdraw XXXX and also why would someone who had over {$6000.00} ask for a balance inquiry right before withdrawing XXXX. All answers were, we can explain, but you had possession of the card so we deny the request for reversal An investigation by us has revealed similar situations by an extraordinary number of customers from TD bank. Most recently there has been an arrest related to an XXXX XXXX employee who processed withdrawals through their customer accts exactly in this fashion. We are only asking for that one charge and the related charges ( totaling {$6.00} ) for balance inquiry and non TD ATM withdrawal on that day to be reversed or for them to show proof that we were the ones that took the money out. Every ATM has cameras so there should be video proof. If not that, then answer my question as to what ATM allows for pennies to be withdrawn? Please help! Also, an investigation of TD bank should be warranted based on the number of complaints with the same issue.
Company Response:
State: NJ
Zip: 070XX
Submitted Via: Web
Date Sent: 2022-11-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-08
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: On XX/XX/2022, I purchased the following egift cards for my daughter 's birthday ( XX/XX/2022 ). Order # XXXX, order # XXXX, order # XXXX, order # XXXX and order # XXXX. I could not regift these ecards to my daughter on the XXXX of XXXX so I filed a dispute. I decided to regift them to my neice on XX/XX/2022 and they did not go through because of the dispute. When I received my XXXX statement, XXXX charged me for seven gift cards when I only purchased five. Immediately filed another dispute in the amount of {$180.00}, today I received a notice that my dispute was closed and that I had to pay for seven gift cards that I have not been able to use, nor did I order to be used ( seven ). I called XXXX today and tried to tell them that I still can not use those cards. They just kept switching me to different departments and after XXXX minutes they disconnected the call. I am not going to pay for egift cards that I did not order nor pay for cards that I can not use.
Company Response:
State: TX
Zip: 770XX
Submitted Via: Web
Date Sent: 2022-11-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-09
Issue: Problem with fraud alerts or security freezes
Subissue:
Consumer Complaint: Ive never had a XXXX XXXX XXXX and Ive always wanted one. I didnt recieve goods or services from my credit account listed I unauthorized these avctivitys and didnt apply for this or agree to give autherised permission for my credit history. Please erase these fraud credit charges and account charge offs collected for {$610.00} im trying to apply for a target red card its a emergency if you let me get a red card I wsnt a target visa credit card to use for life I want to switch to target visa credit card instead of XXXX XXXX I get XXXX XXXX need a ballance transfer to my social security number is XXXX caid # is XXXX birth place is XXXX, ca XXXX madam name is XXXX my address is XXXX XXXX XXXX XXXX ca ( XXXX XXXX is XXXX zip code is XXXX ) I make XXXX XXXX dollars each year and I also want a I phone XXXX XXXX XXXX XXXX XXXX XXXX buy my assessors on my own thanks Ill be XXXX after then thanks
Company Response:
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-11-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-09
Issue: Getting a credit card
Subissue: Card opened as result of identity theft or fraud
Consumer Complaint: Got an email saying I had opened a Target XXXX XXXX. Also got a notification from my bank regarding a hard credit pull on my account from XXXX XXXX XXXX. Got an email saying I was approved for credit card at XX/XX/2022 at XXXX XXXX XXXX.
Company Response:
State: TX
Zip: 75022
Submitted Via: Web
Date Sent: 2022-11-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-08
Issue: Written notification about debt
Subissue: Notification didn't disclose it was an attempt to collect a debt
Consumer Complaint: XXXX XXXX XXXX based in XXXX XXXXXXXX XXXX has filed a lawsuit in XXXX XXXXXXXX XXXX against myself ( XXXX XXXX, formerly XXXX ) to collect a debt ( that I believe I may actually owe ) without ever contacting me. I have received no mail, no calls, and no emails from them. Ive still not even been served. I only found out about this filing because I received a letter from an attorney offering their services to fight the case. I have now made 3 attempts to contact this debt collector- twice by phone, once by email, and have not yet been able to speak to a human being ( I reached voicemail for both calls ). This company is making no attempt to collect the debt in a reasonable manner.
Company Response:
State: PA
Zip: 178XX
Submitted Via: Web
Date Sent: 2022-11-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-07
Issue: Getting a credit card
Subissue: Card opened as result of identity theft or fraud
Consumer Complaint: I have recently received three alerts over the past 4-5 day from my identity theft protection company saying that accounts have been opened in my name with the creditor TD XXXX. I called the creditor on XX/XX/22 explaining the situation and they were going to freeze the accounts pending investigation. I received another alert today, XXXX/XXXX/22, saying another account was opened. I call TD XXXX again and they couldn't find any other accounts matching my personal information. I have since put a fraud alert on my accounts with all three credit bureaus, and am planning on putting a credit freeze on them.
Company Response:
State: NY
Zip: 140XX
Submitted Via: Web
Date Sent: 2022-11-07
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-07
Issue: Trouble during payment process
Subissue:
Consumer Complaint: We purchased our home in XX/XX/XXXX for $ XXXX. Our taxes per year are around {$6700.00} +/-. We have made every payment on time and in full. We were making payments of around {$580.00} per month towards taxes and insurance in XXXX and received a surplus check of {$4900.00}. In XXXX of XXXX, we were approved for Homestead and received a one time {$50000.00} reduction in our valuation with a maximum of a 3 % increase per year thereafter. Our escrow analysis for XXXX came back with a payment of {$220.00} per month for taxes and insurance. In XXXX of XXXX, we were told in the new escrow analysis that we have a shortage of {$14000.00} +/- even though we had made every payment to our account. The result was an increase to our mortgage payment of over 100 %. {$1600.00} to now over {$3200.00}. We submitted a complaint to TD Bank ( servicer ) for a deeper analysis of how this could happen and they only sent the county 's tax statement. Our next steps have been to work with an attorney and financial advisor while asking for a forensic analysis to be completed by TD Bank ( not yet completed by TD Bank ).
Company Response:
State: FL
Zip: 34986
Submitted Via: Web
Date Sent: 2022-11-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-07
Issue: Getting a credit card
Subissue: Card opened as result of identity theft or fraud
Consumer Complaint: Opening credit in my name using my social number and email and phone number
Company Response:
State: NY
Zip: 11793
Submitted Via: Web
Date Sent: 2022-11-08
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-05
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I have paid the company! I have sent several letters requesting verification, but there has been no response.
Company Response:
State: FL
Zip: 33179
Submitted Via: Web
Date Sent: 2022-11-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-05
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: TD bank online account set up prove to be fraudulent. All my personal information was rendered. SS #, acct #, DLicense # info including expiration, email address and password, address, td bank account info and pin, created a password to this fraud online acct XXXX. My full name. The link was TD bank XXXX XXXX XXXX XXXX XXXX XXXX
Company Response:
State: NY
Zip: 10462
Submitted Via: Web
Date Sent: 2022-11-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A