Date Received: 2022-11-17
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: In early XX/XX/2022 I walked into my local TD bank branch as I do several days per week to make commercial deposits for my business. After speaking with some of the managers there ( whom I have come to know very well ), I was referred to TDs loan department after they learned I was perusing a construction loan. A loan officer, XXXX XXXX XXXX XXXX, reached out and we discussed my intensions. My goal was to finance the construction of a new single-family home and borrow a bit more than the construction budget, to get some cash back at closing. I told XXXX we purchased land the previous year for about {$740000.00} and owned it free and clear. We had our home completely designed and settled on a builder and contract of {$920000.00}. I explained that based on research and other consultation that we expected the property to appraise between $ XXXX $ XXXX. Based on that, I explained my goal was to have a loan amount of around $ XXXX - $ XXXX to cover the construction cost and get a few XXXX dollars back at closing but maintaining at least 80 % XXXX. XXXX assured me that TDs construction product could do this and he explained how the process worked with TD and answered other questions. At this time, I was entertaining a few different banks that were able to accomplish my goals and I was learning their process, fees, and rates. Although TD did not have the cheapest costs, I was told they could accomplish my goals and I felt comfortable with them considering I have other TD products for years including 4 business checking accounts for two companies, a business line of credit, 2 personal checking accounts, and a personal savings account all with TD. A few days after speaking with XXXX, he provided a breakdown of what we discussed via email and even provided a TD rate sheet showing their costs, the loan amounts we discussed, and the desired cash back. This correspondence and copy of the fee sheet can be produced upon request. A few days later, in late XXXX we officially started the process and applied, and disclosures were sent to me with a loan amount of $ XXXX and cash coming back to me, the borrower. During the first week of XXXX, I received a call from XXXX telling me that TD may not be able to give cash back at closing like he originally said but he was working with is manager and underwriters to double check what he was told and see if they could still do it. At the time, I was not too concerned because I could still go to one of the other banks I was in talks with to accomplish my goal. A few days later I got an email from XXXX stating that they found a work around and were able to increase the loan about back to $ XXXX and I received a disclosure to match. XXXX called me right after to explain that I just need to create and record a lien in my name in the amount I wanted to get back. This way it would not technically be considered cash back to the borrow but a payoff to myself and I could still accomplish my goals. Naturally I was skeptical, but he assured me his manager and underwriting both approved this and he also stated this in an email which made be believe this info was true and accurate and it continued to reflect in the disclosures. XXXX also told me that they would provide a credit for me since I would have to come out of pocket to cover the costs to record the lien which was not anticipated. My appraisal was not ordered until XXXX for some reason, but it did come back at a value for $ XXXX. It was less than expected so XXXX reconfirmed the max loan amount I could have so I knew how much of a lien he would have me record. He advised that I should record a lien in the amount of {$220000.00} which would allow me to pay myself back the maximum amount. XXXX prepared a mortgage deed and loan document with myself as the lender and borrower to be recorded with the county. He provided these documents to me and instructed me to have them notarized and record these items and then provide a stamped and recorded copy back to him for underwriting. He even verified the times and costs for me to go do this in person with the XXXX XXXX Recorder of Deeds. I provided the last of the documents requested of me and I was told my loan was approved and the disclosures matched what was discussed and showed the payoff to me for {$220000.00}. Weeks later, closing was eventually scheduled for the end of XXXX. XXXX hours before closing XXXX called me saying there was a problem and TD was not able to payoff the loan they had me record and they could no longer allow me to receive any funds over the construction budget. Naturally I was angry and wanted to know what happened and I requested to speak with upper management. XXXX explained that although my loan was approved it needed the final clear to close. Another underwriter did not approve the lien to be paid off during the clear to close process despite all the confirmations previously received. I spoke with XXXX XXXX XXXX XXXX and XXXX XXXX XXXX XXXX. Both managers said they spoke to other internal management and I was told no one was willing to XXXX the loan as it was disclosed to me and previously approved. They both told me that the company would be violating a fair lending law if they did so but would not cite such law. This explanation was also given to me via voicemail which can be produced. For several months TD bank disclosed both verbally, written, and in a loan commitment on an approved loan that I would be able to access {$220000.00} in the form of a cash to borrower or paying off a lien. I have made other financial decisions during this time such as budgeting other items for our new build, installing a pool, and even investment decisions to keep other funds vested in anticipation of accessing this money. I am in a completely different financial position than what I planned on for XXXX months solely due to TD Banks negligence breach of fiduciary duty. I was unable to go to another bank that could accomplish my goals because by the time this issue came up, the market had changed so dramatically that rates would be almost double and it would put me in an even worse financial position to not close the loan at a reduced amount with TD. While I could complain about the inability to get someone on the phone every time I called or the way I was spoken down to by management as if I was the one causing problems, my main concern is to try and find a resolution that allows me to meet my original goal of accessing the {$220000.00} that was approved. I understand mistakes happen however I believe there is duty to do right by the customer and fix a mistake especially when such negligence is demonstrated in a situation like this one.
Company Response:
State: PA
Zip: 19460
Submitted Via: Web
Date Sent: 2022-11-17
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-15
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: I contacted XXXX XXXX to purchase a new phone on their website. I was going to pay with my credit card and saw that they offered o % financing. They had also XXXX which I have used before. XXXX had a small fee. However, it looked like XXXX had its own financing. I clicked on their financing and that was XXXXXXXX XXXX a month. I thought I was set up for auto-pay. I had not received any information from XXXX for a couple of months. I tried to find their number on their site. I could not find it. I called XXXX and they told me they do not do financing. It turns out the company was XXXX XXXX. I called up XXXX XXXX and got TD bank to my XXXX. A young lady answered I told her I had autopay. I only received a bill with a late payment from XXXX XXXX I tried to pay my bill with my debit card but was told I could only use my account. The young lady took my information and waived my late fee. She told me I had a TD Account which I did not sign up for. Their Collections dept. canceled the payment and charged me a return check fee and more late fees.
Company Response:
State: NJ
Zip: 082XX
Submitted Via: Web
Date Sent: 2022-12-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-16
Issue: Problem with the payoff process at the end of the loan
Subissue:
Consumer Complaint: This is my second complaint regarding a furniture loan that was credited through XXXX XXXX by XXXXXXXX XXXX/TD XXXX. After I received a resolution notice from CFPB a balance of {$1000.00} remains on my TD XXXX Second Look account. I am told the refund issued was made in error and the check which was referred to in the letter had a stop payment on it. However TD XXXX can not confirm receipt of the third check dated XX/XX/XXXX. They are stating that the check which was found was the first check and that upon trying to cash it they found it had a stop payment. This is true the first and second checks had stop payments, however I do not know the status of the third check. I thought the third check had been accepted and cashed when I received my refund, and the letter stating my balance was zero and the account was closed. I received an email today, XX/XX/XXXX that my payment was due soon. Upon calling in to the automated system it stated that my balance was {$1000.00} and the last payment was received on XXXX XXXX in the amount of {$1000.00}. I believe they may be trying to scam me to get additional payment. A total of three checks have been sent now, and the original complaint is the original complaint Two checks have been issued on my behalf to TD XXXX through a title company of XXXX XXXX XXXX in the process of a cash out refinance. TD XXXX initially claimed they lost both checks. The check amount is {$1000.00} XXXX check was delivered on XX/XX/XXXX via certified overnight USPS XXXX XXXX XXXX XXXX, XXXXXXXX XXXX XXXXXXXX -The second check was mailed and delivered via USPS on XX/XX/XXXX to the same address. TD XXXX has no record of this check. XXXX XXXX XXXX states there is nothing they can do to help me resolve this. TD XXXX stated they were looking into it. Payments are generally made by me through onlineaccessplus.com XXXX furniture loan was credited through XXXX XXXX by XXXXXXXX XXXX/TD XXXX. When I asked to escalate the situation I was given the email address XXXX The first check that was lost which I inquired about got no reply. The second check email inquiry was responded to by another representative that gave me the same information as the prior representative who told me to email them. This response being- " We are looking into it. Please feel free to contact me for additional information.
Company Response:
State: NV
Zip: 89521
Submitted Via: Web
Date Sent: 2022-11-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-14
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: A payment of {$360.00} ( XXXX XXXX ) was made online on the XXXXXXXX XXXX XXXX XXXX Website on XX/XX/XXXX. The payment was processed using the only payment source on file with the XXXX XXXX, a source that had been used for at least the prior XXXX payments. The XXXX XXXX notified me that the payment failed due to " ..the account not being able to be located. '' The XXXX XXXX 's reference account number for my payment source ended in XXXX digits that are NOT the XXXX digits that my account number ends in, but the correct XXXX digits appear on all previous payments that were successfully processed. My payment account information had been deleted after the XXXX XXXX payment failed. The original Account XXXX was re-entered, a payment made, and the payment went through. The XXXX XXXX can not verify the source of the incorrect account number it used to process the payment ; my husband and I have no accounts that end in those XXXX digits. The XXXX XXXX has failed to accept responsibility & has charged a fee of {$30.00} for the failed payment, plus additional fees and interest on the balance that was submitted for payment on XX/XX/XXXX. We seek a credit of those fees.
Company Response:
State: CT
Zip: 060XX
Submitted Via: Web
Date Sent: 2022-11-14
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-15
Issue: Getting a credit card
Subissue: Card opened as result of identity theft or fraud
Consumer Complaint: received a letter that said welcome to XXXX financing - only problem... i did not open this account - someone else did under my social security number. received the letter today- monday, XX/XX/XXXX and no credit card was issued, only received a letter
Company Response:
State: NY
Zip: 145XX
Submitted Via: Web
Date Sent: 2022-12-06
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-13
Issue: Incorrect information on your report
Subissue: Old information reappears or never goes away
Consumer Complaint: We have a line of credit ( overdraft account ) that we have not been able to close. Fees keep getting charged that we cant seem to get the bank to close it. We have paid the account off again after being reported to the credit bureau the months of XXXX and XXXXXXXX XXXX XXXX We realized the account was still open due to the sudden drop in our credit scores. The account was closed again in XXXXXXXX XXXX XXXX. TD Bank acknowledges that the account should have been closed in XXXX but only offers that we start a handwritten appeal process to resolve the credit reporting issue. All the other accounts that we had with this bank were closed years ago, but we still Paid off fees that seem to accrue even though we no longer have access to the accounts. I requested the history on the accounts, but couldnt get to the correct person or division to help me.
Company Response:
State: MS
Zip: 39110
Submitted Via: Web
Date Sent: 2022-11-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-13
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: There are unauthorized businesses on my credit report.
Company Response:
State: GA
Zip: 30309
Submitted Via: Web
Date Sent: 2022-11-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-13
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: XXXX the Authorized Representative for XXXX XXXX has been unfairly treated due to the nature of improper credit reporting, and for the mistreatment of the credit reporting laws and compliance.These are multiple violations of the law and slander of my good name and character. REASONS : I NEVER GAVE ANY AUTHORIZED / PERMISSIBLE USE OF ANY OF MY PERSONAL INFORMATION. I do not owe any debt or any alleged debt. I also refuse to be an implied surety/debtor. These are few of many violations done on my good name ; which breaks the law. NOTICE TO CEASE AND DESIST stop all COMMUNICATION any medium includes any oral, written, electronic, or other medium. Therefore, furnishing of the consumer report ( bearing Information regarding the alleged debt ) See 15 USC 1692c ( c ) See attachment with cease and desist request : TD AUTO FINANCE
Company Response:
State: FL
Zip: 333XX
Submitted Via: Web
Date Sent: 2022-11-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-14
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: After filing a dispute, Nordstrom refuses to credit back my credit card in the amount of {$1300.00}. On XXXX XXXX, 2022, I was told by XXXX XXXX that all life policies had been cancelled. The Nordstrom credit card payments made were never properly credited. Dispute dates are : XXXX XXXX, 2022, XXXX XXXX, 2022, XX/XX/2022, & XX/XX/2022.
Company Response:
State: NJ
Zip: 07011
Submitted Via: Web
Date Sent: 2022-11-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-14
Issue: Problem with a lender or other company charging your account
Subissue: Can't stop withdrawals from your account
Consumer Complaint: It started on XXXX XXXX when a scammer which I dont at that time invited me to an XXXX investment and I send money by buying coins from XXXX using my checking account at TD bank and Bank XXXX XXXX and later I found out that the said investment was a scam and I complained to TD bank and XXXX XXXX XXXX but they say the transaction was legitimate and I was claiming that the scammer took my money in the amount of XXXX which some from XXXX XXXX XXXX and mostly was from TD bank and when I wired transfer big amounts in TD bank they never warn or ask me if why I send that big amounts of money which is around XXXX but sent in 3 transactions and I was trying to claim another XXXX that I sent to the scammer thru XXXX from my credit card and checking accountXXXX XXXX XXXX was able to prevent me from sending that big amounts to the scammer unlike TD bank.
Company Response:
State: NC
Zip: 28403
Submitted Via: Web
Date Sent: 2022-11-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A