Date Received: 2022-05-03
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: Opened credit card acct with retailer ( that has their accounting serviced by an outside bank ) to make a purchase that day which totalled {$220.00}. It is the only purchase ever made. Many months went by but I never received a credit card or bill. I did some research on-line. I made several attempts to set up the on-line acct process but was met with error msg after error msg. Finally I got it to go through. At that point, the acct was past due so I also owed a late fee of {$29.00}. I made the required payment of {$37.00} on XX/XX/21. The late fee was credited back to my acct. By the time I went on-line and discovered that my acct had not been set up properly, the next billing cycle was upon me. I received no bills prior to the XX/XX/21 bill. As a XXXX senior on a small fixed income, I was unable to make another payment so soon after paying the {$37.00}. I called in about the bill & the errors the clerk made ; I never received the store credit card and I hadn't been getting any bills. I explained all that happened due to this clerks errors, made the scheduled payment ( less the late fee ) and asked if the late fee of {$40.00} could be credited back to my acct since the errors and omissions were due to circumstances beyond my control. I was told it would be taken care of. The next month, the fee had not been credited so another later fee of {$40.00} was charged to my acct. I have been paying the scheduled payment on time every month ( less the {$40.00} late fee ). So, every month they charge my acct with another {$40.00} last fee... which are snowballing ( pyramiding ). This is exactly what's described in : FTC Act Reg. AA & 16 CFR section 444.4 ( a ). My total debt was just {$220.00}. I have paid {$220.00} to date. I realize I owe a reasonable amount in interest ; estimated at {$5.00} per month. They show the balance due on my acct is {$230.00} ( includes 5 months x {$40.00} late fee ). As stated, I called initially. Since then I have written every month when sending in my payment. I just sent a letter with an audit I did of the acct, It had to have been received before the bill I just received. I got no reply. And I am at the point where I am not willing to make any more payments.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 925XX
Submitted Via: Web
Date Sent: 2022-05-03
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-03
Issue: Fees or interest
Subissue: Unexpected increase in interest rate
Consumer Complaint: I the fall of XXXX, I took out a PC Richards Credit Card through Synchrony Bank ( CT ) at a PC Richards location in XXXX, XXXX. I was told of the promotional interest rate and that there was NO interest for XXXX years. I was then told that interest would begin accruing AFTER the XXXX year period. I paid the minimum payment or more each month and kicked in an extra {$1500.00} payment in the fall of XXXX to get my payment down to {$1500.00} ( as of XX/XX/XXXX ). In XX/XX/XXXX, Synchrony added a {$1300.00} " interest charge '' on to that amount, bringing my new total owed to {$2700.00}. This constitutes an XXXX XXXX interest rate on my balance. This is outrageous and clearly constitutes predatory lending. In no way, at ANY time did I ever agree to such a rate, nor would I under any circumstances. I have attempted to work through this issue with Synchrony Bank and they insist that I agreed to terms of " differed interest '', a term which I never agreed to or heard at the time of application and purchase. I was told the interest would " kick in '' after the promotional period, which I understood to mean that I would have to pay XXXX XXXX on the remaining BALANCE owed at that time. What Synchrony Bank has done is charge me XXXX XXXX interest on the ORIGINAL balance even after I have paid down that balance by approximately {$3300.00}. They are essentially assessing a massive fee, the likes of which was never disclosed to me at the time I took out the card at the store. I fully understand that I owe interest on my balance. But I should not have to pay interest on money I have already paid back. That is not right and it certainly is not what I signed up for. I was on my way to having this balance paid off and paid faithfully on the account only to have the amount owed nearly double in XXXX month.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 37072
Submitted Via: Web
Date Sent: 2022-05-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-03
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: From XX/XX/2021 thru my current Synchrony Bank for XXXX XXXX XXXX statement there have been charges to my card. the latest was for the XXXX charge for : CARD SECURITY XXXX XXXX XXXX XXXX {$74.00} I called the number and they said I signed up for it when the facts are it is automatically checked when you apply for the XXXX XXXX XXXX I demanded they refund the full amount. They said they would in the amount of {$290.00} but would not give me a confirmation of this. I told the representative I would be filing a claim for fraud.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MT
Zip: 59602
Submitted Via: Web
Date Sent: 2022-05-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-03
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: A cashiers check was sent to TJX Rewards Card in XX/XX/2021. It was cashed, funds removed from my account however never applied to my credit card balance. I called TJX with my bank ( UCCU ) on the line to resolve this issue 7 times. On 2 occasions they said they found the payment and credit my account only to withdrawal the funds at a later time. I paid the balance off with additional funds as I didn't want to be charged for interest. We also have 2 phone recordings where they said they found the funds. The account is closed yet I have a {$6700.00} balance which is accruing interest.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: UT
Zip: 84660
Submitted Via: Web
Date Sent: 2022-05-03
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-03
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I recently pulled my report and someone has been using my credit to obtain properties in there name and all sorts of things. they are reporting the information wrong on my report as well and not accurate on account amounts either. this is costing me thousands in interest rates this needs to be corrected asap wrong information synchory bank XXXX XXXX XXXX wrong amounts- i reported fraud to them and they have the worst customer service i have tried to reslove with them several times their intrest rates and wrong information is crazy its inaccurate and fraud they need reported for fraud hard inquires over 30days old some i have never even heard of nor done business with and to report accurate addresses because there are many addresses on my report that have to be removed wrong or inaccurate addresses XXXX XXXX XXXX XXXX XXXX CA, XXXX XXXX XXXX XXXX XXXX XXXX XXXX OH XXXX XXXX XXXX CT XXXX XXXX OH XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX OH, XXXX XXXX PL XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX OH, XXXX XXXX XXXX XXXX CT XXXX XXXX XXXX XXXX XXXX OH, XXXX XXXX XXXX XXXX XXXX XXXX OH, XXXX -- -- -- -- -- -- -- -- -- -- -- -- - my name is spelled 20 different ways on there its only one way its spelled and my aacount with XXXX was paid before it was closed so it shouldnt be reporting as negative its has been paid since 2021 on time and in full that needs removed and all closed accounts on my report they were paid on time and closed by me
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 43235
Submitted Via: Web
Date Sent: 2022-05-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-03
Issue: Credit monitoring or identity theft protection services
Subissue: Didn't receive services that were advertised
Consumer Complaint: The following account is not mine SYNCHRONY BANK balance : {$570.00} Account Number : XXXX Please remove it from my credit report. this account does not belong to me and im not liable for this debt please remove it from my credit report
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 18301
Submitted Via: Web
Date Sent: 2022-05-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-03
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: XXXX XXXX. has a policy where if you miss XXXX of your payment, get returned back, they cancel your whole credit line. didnt even miss a payment, just had auto pay on the day before due date. and i didnt have the amount then, but paid the payment, so it wasnt late.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92220
Submitted Via: Web
Date Sent: 2022-05-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-02
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: I called on XX/XX/2022 to ask for a replacement card as my card was about to expire and I was told a new card would be mailed out in 7-10 business days. I received notification on XX/XX/2022 that my account had been closed. I called and no representative would tell me why they closed my account. The account has always been in good standing and I have been with them for 5 years. I was told to reapply if I wanted to have an account, but no information would be provided over the phone as to why the account was closed. I was told a letter would be sent out.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 278XX
Submitted Via: Web
Date Sent: 2022-05-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-02
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: On XX/XX/XXXX, I learned that my XXXX XXXX XXXX credit card was closed on XX/XX/XXXX, for reasons unknown to me. This prompted me to inquire because I received a text message from XXXX XXXX, informing me that they could not process my payment. XXXX XXXX was on auto pay under the XXXX XXXX credit card. At approximately XXXX am I contacted Synchrony Bank and spoke to a customer service representative who confirmed that my credit card account was closed and that it could not be reopened. The CSR was unable to provide the reason for closure but stated I would receive a letter in the mail within 7 10 days informing me of the reason. I contacted Synchrony Bank several times following my original call-in hopes of speaking to someone that could provide additional information as to why my account was closed. Upon speaking to XXXX, a Synchrony Bank CSR, she informed me that an additional ( 4 ) credit card accounts with Synchrony Bank had also been closed. In addition to the XXXX XXXX XXXX, the following credit cards that were closed included : TJ Maxx, Lowes Advantage, Care Credit, and Ashley Furniture. XXXX also informed me that the letter on file indicated the reason for the account closure was due to Activity on accounts shows high risk of failure to pay. I questioned if this was a generic notification as well as what was this based upon. I further questioned the reason behind the account closure since ALL my accounts with Synchrony Bank were in good standing, statement balances were paid in full each month, my credit limits ranged from XXXX XXXX, to include as of XX/XX/XXXX I received a XXXX credit limit increase on the Lowes Advantage credit card. I am unable to access my credit card accounts online to obtain statements, transaction & payment history due to account closure and my attempt to obtain a resolution remains unsuccessful. With each call, I was redirected to contact the credit bureaus. My response to the CSR was the credit bureau reports what the credit card company ( Synchrony ) reports. I also shared that closing my accounts will negatively impact my credit score which has already decreased by XXXX points, it could also potentially cause negative consequences from my employer since I have a security clearance, as well as it will likely negatively impact my ability to secure credit in the future with other lenders and/or banks. I am also concerned as two of the credit cards, Care Credit and Lowes both have promotion/interest free balance plans. What will happen to the promotion, interest free benefit? Will I be required to pay them in full? Another issue to potentially ruin my credit worthiness. In reviewing my credit report as well as other credit platforms, my payment history reflects 100 % ( positive ).
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 20708
Submitted Via: Web
Date Sent: 2022-05-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-02
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Synchrony Banks Amazon Store Card XXXX XXXX was unsolicited. XXXX XXXX did not knowingly apply for Synchrony Banks Amazon Store Card. Changes on card XXXX XXXX are currently over {$150.00} for issuance fee, interest fees, and late fees because XXXX XXXX does not have a Synchrony Banks Amazon Store Card, and XXXX XXXX has not made any purchase using Synchrony Banks Amazon Store Card. I do not know how Synchrony Bank ensnared XXXX XXXX in its Amazon Store Card scheme, however ; I do think that XXXX XXXX is Synchrony Banks Amazon Store Card only victim. Please investigate Synchrony Banks Amazon Store Card fraudulent activity to protect XXXX XXXX and others and please have all information regarding XXXX XXXX expunged from Synchrony Banks Amazon Store Card records. Respectfully XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 304XX
Submitted Via: Web
Date Sent: 2022-05-02
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A