SYNCHRONY FINANCIAL


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"Products" offered by SYNCHRONY FINANCIAL with at least one, but usually more complaints:

Bank account or service - (CD) Certificate of deposit
Bank account or service - Cashing a check without an account
Bank account or service - Checking account
Bank account or service - Other bank product/service
Bank account or service - Savings account
Checking or savings account -
Checking or savings account - CD (Certificate of Deposit)
Checking or savings account - Checking account
Checking or savings account - Other banking product or service
Checking or savings account - Savings account
Consumer Loan - Installment loan
Consumer Loan - Personal line of credit
Consumer Loan - Title loan
Consumer Loan - Vehicle lease
Consumer Loan - Vehicle loan
Credit card -
Credit card - General-purpose credit card or charge card
Credit card - Store credit card
Credit card or prepaid card - General-purpose credit card or charge card
Credit card or prepaid card - General-purpose prepaid card
Credit card or prepaid card - Gift card
Credit card or prepaid card - Government benefit card
Credit card or prepaid card - Store credit card
Credit reporting -
Credit reporting or other personal consumer reports - Credit reporting
Credit reporting or other personal consumer reports - Other personal consumer report
Credit reporting, credit repair services, or other personal consumer reports - Credit repair services
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting
Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report
Debt collection - Auto
Debt collection - Auto debt
Debt collection - Credit card
Debt collection - Credit card debt
Debt collection - Federal student loan debt
Debt collection - I do not know
Debt collection - Medical
Debt collection - Medical debt
Debt collection - Mortgage
Debt collection - Non-federal student loan
Debt collection - Other (i.e. phone, health club, etc.)
Debt collection - Other debt
Debt collection - Payday loan
Debt collection - Payday loan debt
Debt collection - Private student loan debt
Debt collection - Telecommunications debt
Debt or credit management - Credit repair services
Debt or credit management - Debt settlement
Money transfer, virtual currency, or money service - Check cashing service
Money transfer, virtual currency, or money service - Debt settlement
Money transfer, virtual currency, or money service - Domestic (US) money transfer
Money transfer, virtual currency, or money service - Foreign currency exchange
Money transfer, virtual currency, or money service - International money transfer
Money transfer, virtual currency, or money service - Mobile or digital wallet
Money transfer, virtual currency, or money service - Money order
Money transfer, virtual currency, or money service - Money order, traveler's check or cashier's
Money transfer, virtual currency, or money service - Refund anticipation check
Money transfer, virtual currency, or money service - Traveler's check or cashier's check
Money transfer, virtual currency, or money service - Virtual currency
Money transfers - Domestic (US) money transfer
Money transfers - International money transfer
Mortgage - Conventional adjustable mortgage (ARM)
Mortgage - Conventional fixed mortgage
Mortgage - Conventional home mortgage
Mortgage - FHA mortgage
Mortgage - Home equity loan or line of credit
Mortgage - Home equity loan or line of credit (HELOC)
Mortgage - Other mortgage
Mortgage - Other type of mortgage
Mortgage - Reverse mortgage
Mortgage - VA mortgage
Other financial service - Credit repair
Other financial service - Debt settlement
Payday loan -
Payday loan, title loan, or personal loan - Installment loan
Payday loan, title loan, or personal loan - Payday loan
Payday loan, title loan, or personal loan - Personal line of credit
Payday loan, title loan, or personal loan - Title loan
Payday loan, title loan, personal loan, or advance loan - Installment loan
Payday loan, title loan, personal loan, or advance loan - Payday loan
Payday loan, title loan, personal loan, or advance loan - Personal line of credit
Payday loan, title loan, personal loan, or advance loan - Title loan
Prepaid card - General purpose card
Prepaid card - General-purpose prepaid card
Prepaid card - Gift or merchant card
Prepaid card - Mobile wallet
Prepaid card - Other special purpose card
Prepaid card - Transit card
Student loan - Federal student loan servicing
Student loan - Non-federal student loan
Vehicle loan or lease - Lease
Vehicle loan or lease - Loan

Select another page to read more about how -real people- receive -real harm- from these banks, credit bureaus, and others.
Complaint ID: 5678168

Date Received: 2022-06-16

Issue: Problem with a credit reporting company's investigation into an existing problem

Subissue: Their investigation did not fix an error on your report

Consumer Complaint: My name is XXXX XXXX XXXX and I am sending this request myself to address the inaccuracies on my Credit Reports. I have been patiently waiting on their response to the written requests I sent. However, any modes of response or coordination were not taken on their end. They have not complied with the Fair Credit Reporting Act, 15 USC Sections 1681i within the time allowed by law and continued reporting as unverified information which now, given all my attempts to address it directly with the creditor, as wilful negligence and non-compliance with federal statutes.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: NC

Zip: 28216

Submitted Via: Web

Date Sent: 2022-06-16

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 5677925

Date Received: 2022-06-16

Issue: Getting the loan

Subissue:

Consumer Complaint: I applied for a loan from PayPal XXXX of this year, 2022, and was denied ( violations of XXXX XXXX XXXX and XXXX XXXX XXXX ).

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: GA

Zip: 30906

Submitted Via: Web

Date Sent: 2022-06-17

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 5676948

Date Received: 2022-06-16

Issue: Improper use of your report

Subissue: Reporting company used your report improperly

Consumer Complaint: XXXXXXXX XXXX XXXX card by Synchrony bank routinely ran my credit. I used the card for gas and made large payments to cover the gas every XXXX weeks. After some major car repairs earlier this year XXXX My other credit cards where used to pay my repairs. As a result my balances where high. So after a credit check in XXXX by Synchrony bank they determined my credit score was too low and closed the account. Over time I paid very little interest on this account since I was paying every 2 weeks. These unwarranted credit checking affect my score and closing my account certainly affected my credit again. Now I am forced to pay interest on a closed account. I asked for interest free payments but they cant do anything until my account is past due ( another potential hit on my credit. This is malicious predatory behavior. Please help

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: CA

Zip: 934XX

Submitted Via: Web

Date Sent: 2022-06-16

Company Response to Consumer: Closed with monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 5676934

Date Received: 2022-06-16

Issue: Improper use of your report

Subissue: Credit inquiries on your report that you don't recognize

Consumer Complaint: In my credit report I have several inquiries which I did not make and I do not agree affect my credit score which have directly affected me.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: PR

Zip: 007XX

Submitted Via: Web

Date Sent: 2022-06-16

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 5675868

Date Received: 2022-06-15

Issue: Closing your account

Subissue: Company closed your account

Consumer Complaint: CEASE AND DESIST XXXX 's closed my open ended consumer line of credit on XX/XX/2022. This is considered aggravated adverse action and identity theft according to 15 USC 1691 ( d ) ( 6 ) and 18 USC 1028a. XXXX 's did not have my authorization to close my credit card, that was extension of my social security number 15 USC 1602L. I will be filing complaints to the FTC and reporting this fraud. I verify myself through the cfpb and let them know further communication will be sent through the cfpb and your reason or purpose of complaint is because youre being denied your consumer file pursuant to 15 usc 1681g.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: GA

Zip: 31088

Submitted Via: Web

Date Sent: 2022-06-15

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 5675674

Date Received: 2022-06-15

Issue: Getting a credit card

Subissue: Card opened as result of identity theft or fraud

Consumer Complaint: I applied for an XXXX XXXX online and I received an e mail asking me to provide my personal information so they could tell me if my application for this credit card was approved or not. I fell for this scam e mail and I gave this hacker my social security number, my zip code and my birth date. There has been no fraudulent activity on my accounts as of yet, but I'm sure there will be soon as this hacker now has the last XXXX digits of my social security number as well as my birth date. This is why I am reporting this. Thank you and I hope you can help me.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: CA

Zip: 90065

Submitted Via: Web

Date Sent: 2022-06-15

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 5674610

Date Received: 2022-06-15

Issue: Improper use of your report

Subissue: Credit inquiries on your report that you don't recognize

Consumer Complaint: XX/XX/2022 received an email stating that Id applied for a store credit card and my credit was checked. I did not apply for this card

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: TX

Zip: 79763

Submitted Via: Web

Date Sent: 2022-06-28

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 5674518

Date Received: 2022-06-15

Issue: Improper use of your report

Subissue: Credit inquiries on your report that you don't recognize

Consumer Complaint: XX/XX/2022 received an email stating that Id applied for a store credit card and my credit was checked. I did not apply for this card

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: TX

Zip: 79763

Submitted Via: Web

Date Sent: 2022-06-15

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 5673950

Date Received: 2022-06-16

Issue: Fees or interest

Subissue: Problem with fees

Consumer Complaint: I have attempted ( again, I did previously ) to pay my Synchrony Amazon Store Card and the payment disappeared from my bank account, I got a confirmation e mail from Synchrony that payment was accepted but then when i check the Synchrony Site, I see payment was then rejected. Where did the money I paid Synchrony go? Its not in my account.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: MT

Zip: 598XX

Submitted Via: Web

Date Sent: 2022-06-16

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 5673383

Date Received: 2022-06-15

Issue: Charged fees or interest you didn't expect

Subissue:

Consumer Complaint: I owed {$7000.00} to CareCredit, they keep uping my fixed interest even when I HAVE NEVER MISSED A PAYMENT. i recently took card security off which was {$120.00} so then they added more interest which made what i owe {$7100.00} now and i have tried to contact them but no straight answer, its always an excuse. if i was paying card security and interest would make my total {$520.00} and it was only {$400.00} as i said before i took card security off so it shouldve made my total {$280.00} but it only went down to XXXX I need help, i cant keep paying this when it doesnt even go down. this company is a scam & doing it to so many other people. i have already paid XXXX XXXX to them and owe {$7100.00} still when the original work i had done at the dentist only came out to be {$9400.00} so if i DID pay them off id be paying them a total of XXXX anything over {$1000.00} you should be contacted by a carecredit representative & I NEVER WAS.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: GA

Zip: 30114

Submitted Via: Web

Date Sent: 2022-06-15

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Select another page to read more about how -real people- receive -real harm- from these banks, credit bureaus, and others.