Date Received: 2022-07-06
Issue: Fees or interest
Subissue: Charged too much interest
Consumer Complaint: I XXXXXXXX XXXX have a PayPal credit card Account Number : XXXX XXXX XXXX XXXX. For over 18months I attempted to contact someone at Synchrony Bank to help me adjust or lower my interest rate at the beginning of the Covid debt relief act. I am struggling to control the account because XXXX XXXX of my payment applies to interest. For example when i make a payment of {$90.00} ; {$57.00} applies to the interest and {$33.00} principle. This is a very unfair business practice. From my original XXXX claim in XX/XX/XXXX which i receive no response or acknowledgement from PayPal forcing XXXX to close the case. I have paid an estimate {$1000.00} in interest. I am asking for an interest credit or reimbursement, throughout the entire pandemic although i applied for the covid debt relief I continue to pay my monthly payments which was my responsibility.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11233
Submitted Via: Web
Date Sent: 2022-07-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-06
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: XXXX XXXX, XXXX has been on my credit report for 4 years, 7 months. It is for a credit card debt, I dont think I even owed and as a credit card debt, it shouldnt even be collectable at this point. They keep increasing the balance by {$1.00} everytime I dispute it with XXXX XXXX instead of responding. They also change the activity date to stay on my credit report longer.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-07-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-06
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: I am a consumer and accountholder with Synchrony Bank. Synchrony bank sent me a letter stating that my credit as pulled as my consumer was provided as per the letter that I received in XX/XX/XXXX. No disclosure or notice was made to me nor was my permission granted. The letter stated that Synchrony Bank was closing my account. I was laid off from work on XX/XX/XXXX, due to the Coronavirus pandemic for over XXXX year, and not one time have I EVER defaulted on my payments to Synchrony Bank. I called Synchrony Bank when I received the letter on XX/XX/XXXX, and spoke to a Representative who refused to investigate the matter any further in the Credit Department, not the Customer Service Department. My initial letter to look into this matter was addressed to the President/CEO, XXXX XXXX XXXX however, XXXX XXXX responded . Her position was confusing as her email states Senior Consumer Specialist and her mailed letter merely states Office of the President. In a review of XXXX XXXXXXXX XXXX letter denying my request to waive my balance and remove this account as Synchrony Bank unfairly closed my account, at no time did Synchrony Bank acknowledge the Federal/ Laws that I mentioned as XXXX XXXX XXXX letter continuously referred me back to Synchrony 's TERMS AND CONDITIONS and her letter shows no remorse. Her letter implies that I have no rights as a consumer, which violates Federal Law. The following Federal Laws that Synchrony Bank has violated : 15 USC 1602 ( k ) - The term adequate notice, as used in section 1643 of this title, means a printed notice to a cardholder which sets forth the pertinent facts clearly and conspicuously so that a person against whom it is to operate could reasonably be expected to have noticed it and understood its meaning. Such notice may be given to a cardholder by printing the notice on any credit card, or on each periodic statement of account, issued to the cardholder, or by any other means reasonably assuring the receipt thereof by the cardholder. As a result of the above-noted law, Synchrony Bank is in violation as Synchrony did not provide ANY adequate notice to inform me of their action. An electronic notification was sent to me on XX/XX/XXXX, stating that you already closed my account on XX/XX/XXXX. XXXX XXXX XXXX Letter reiterates the same fact that my account was closed on XX/XX/XXXX. 15 USC 1691 ( d ) ( 2 ) ( b ) ( 6 ) - Reason for adverse action ; procedure applicable; adverse action defined- ( 2 ) Each applicant against whom adverse action is taken shall be entitled to a statement of reasons for such action from the creditor. A creditor satisfies this obligation by ( B ) giving written notification of adverse action which discloses ( i ) the applicants right to a statement of reasons within thirty days after receipt by the creditor of a request made within sixty days after such notification, and ( ii ) the identity of the person or office from which such statement may be obtained. Such statement may be given orally if the written notification advises the applicant of his right to have the statement of reasons confirmed in writing on written request. ( 6 ) For purposes of this subsection, the term adverse action means a denial or revocation of credit, a change in the terms of an existing credit arrangement, or a refusal to grant credit in substantially the amount or on substantially the terms requested. Such term does not include a refusal to extend additional credit under an existing credit arrangement where the applicant is delinquent or otherwise in default, or where such additional credit would exceed a previously established credit limit. As a result of the above-noted law, Synchrony Bank is in violation as Synchrony Bank NEVER provided the identity from the office from which such statement may be obtained- Synchrony only provided the company name and contact phone number. Please see attachments from Synchrony Bank and XXXX XXXXXXXX XXXX subsequent letter which violates both Federal Laws. I also find it odd and concerning that it took 3 days for XXXX XXXX further " investigate '' this matter... She acknowledged receipt of my email on XX/XX/XXXX which stated the following : 'We will be responding to your concern within seven to ten business days, '' and sent a letter on XX/XX/XXXX? This is not 7-10 business days. XXXX XXXX has never spoken to me verbally and only sent me one email and a letter that was completed 3 days later after receiving my complaint. Please see the attached showing the email correspondence from XXXX XXXX which contradicts the stated response time. My question to Synchrony Bank and XXXX XXXX : why were these " terms '' NOT disclosed when I opened this line of credit in the store? Was a Representative of Synchrony present and if so, who was this Representative from Synchrony Bank to disclose this contract that you are now saying that I have with your company, Synchrony Bank? I did this PRIVATE consumer credit transaction with Rooms-To-Go, they took this information and made it public to Synchrony Bank. Wouldn't my agreement be with Rooms-To-Go when this line of credit was opened in the Rooms-To-Go Store? Isn't that misleading to NOT have an official Representative from Synchrony Bank disclose ALL of the terms and conditions in order for a consumer to make an educated choice to continue with the agreement? I have one of the sale receipts and the Terms and Conditions only reflect the agreement between myself and Rooms-To-Go. No mention of Synchrony Bank. The " agreement '' that was NEVER presented to me in-store that was mailed by XXXX XXXX does not contain any clauses on accessing MY CONSUMER REPORT nor does it provide any terms that require a certain credit score and what is required to maintain this account. My first letter, after my unsuccessful call attempts to resolve this matter, resorted to me writing a letter to request that this closed account be removed and future payments are waived. As detailed and proven in my attachments, Synchrony Bank and XXXX XXXX XXXX continue to deny me my rights as a Consumer.
Company Response:
State: TX
Zip: 770XX
Submitted Via: Web
Date Sent: 2022-07-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-06
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Purchased flooring onXXXX. XX/XX/XXXX reported defective merchandise. XXXXreceived an unacceptable response from XXXX. XX/XX/XXXX submitted a complaint to NC DOJ. XX/XX/XXXX filed a small claim. I paid {$8800.00} to XXXX before I stopped payment for defective merchandise. I tried for over two years to work with XXXX and Synchrony Bank. XXXX XXXX from XXXX offered me {$6000.00} dollars to end all obligations to XXXX and Synchrony which I agreed Now Synchrony wants me to pay the balance on the contract.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 27587
Submitted Via: Web
Date Sent: 2022-07-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-06
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: there are multiple new credit cards being opened and i did not open these and there are charges too!! pls help i did not open these and i can not pay these!! these are all so far mastercards from stores
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 601XX
Submitted Via: Web
Date Sent: 2022-07-06
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-06
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: Re : Synchrony Bank, I overpaid on the account and I am due a refund that is CLOSE TO {$2000.00}! I spoke with a supervisor three weeks ago to request a refund and it was NEVER PROCESSED! I tried a chat option today and was advised that I could have a check sent in two weeks. I would like to have the refund direct deposited into a bank account that I provide for them. I do not want a paper check sent regular mail! I need to speak with a bank supervisor and have some guarantee. They will allow me to pay my bill with my check account, so why can't they also send me a refund that way? Second problem : my overpayment was obviously a clerical issue, so why was I not contact immediately?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-07-06
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-06
Issue: Charged fees or interest you didn't expect
Subissue:
Consumer Complaint: I bought a piano back in XX/XX/XXXX for a total amount of {$2800.00} ( including taxes ), financed through Synchrony Bank for a total amount of {$2800.00} at an interest rate of 22.99 %, but will interest can be waived if paid in full within a year. I officially setup my account on XX/XX/XXXX when I received the mail about my mail account, and I used the automatic payment calculator to calculate my payoff amount if I want it to be paid in full within 12 months starting 1st payment on XX/XX/XXXX. It came out to be {$270.00}. Recently, I've noticed that the bank is still charging me money after 1 year so I called the bank. Their representative claimed that I didn't pay off my account within a year that there was a {$20.00} late fee posted on my account on XX/XX/XXXX which I had no idea about. I setup my account on XXXX using their calculator thinking it would take care of everything for me. But instead now I'm out of pocket for {$530.00} for a late charge which I was never made aware of. I never got any email ever since I've setup my account on the XXXX. The representative claimed that they sent me several mail, which I never received. I live in an apartment complex and mails often get lost. So their only means of communicating with me was through mail. I never received a text, a phone nor a email regarding to this late charge. I feel like they conned me out of {$500.00} for a late fee that I was never aware of. They claimed that I should've read my contract and contact them about setting up the account while I was under the assumption that the setup email was on the way to me the whole time, which was the reason why I've missed the first payment, but their automatic payment calculator never took that into consideration when I setup my account on XXXX. And they are penalizing me for their system problem.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 07024
Submitted Via: Web
Date Sent: 2022-07-27
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-05
Issue: Advertising and marketing, including promotional offers
Subissue: Didn't receive advertised or promotional terms
Consumer Complaint: I was offered a promotional pricing of no interest for XXXX months. Somehow the company that I had my XXXX at refunded my original amount and then charged me again this time not including the promotional financing option. I have been getting charged interest from the moment I the balance was put on the card. I contacted CareCredit and they told me there is nothing they can do. Thats crazy because the card is issued by them they should be able to reverse all the interest charges Ive incurred and stop any further interest charges until after the promotional period ends.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 78653
Submitted Via: Web
Date Sent: 2022-07-05
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-05
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: My CD matures on XXXX XXXX and per the letter from Synchrony Bank I can only close the account by calling them at XXXX. After providing all information ( account number, security question, last 4 digits on SSN ) they do not confirm my request to transfer funds to my XXXX XXXX checking account. This transfer has been done before with them on previous CDs. A phone conversation for over an hour ended with XXXX saying she had to check some information and have a " 30 minute lunch '' and would call me after that. There is no valid reason for the long, long phone conversation for a simple operation. To make sure all info is correct I ask them to repeat back to me to make sure it is right. This should be a simple procedure and they are making it a problem, perhaps in hopes that I will let the maturity date slip and the CD will automatically renew with them. Not a chance.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 27312
Submitted Via: Web
Date Sent: 2022-07-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-05
Issue: Advertising and marketing, including promotional offers
Subissue: Confusing or misleading advertising about the credit card
Consumer Complaint: I applied for the Verizon XXXX card and I was approved with a credit line of {$3000.00}. On XX/XX/2022, I call to inquire why I didn't receive the Verizon XXXX XXXX card and I was advised by a representative that the XXXX card is offered to card members with a credit line of {$5000.00} and above and they also qualify for additional perks. On XX/XX/2022, I called to request the XXXX card and a representative advised me that it is no longer offered. I explained of what I was told and requested to speak with an account manager and he advised me that the XXXX card is only send to card members that they are approved with a credit line of {$5000.00} and above in the initial application process. I advised the manager that this is " Unfair and Deceptive Practice '', and the manager stated that he can not order a XXXX card for replacement card, but I advised him that this is not a replacement card it's an upgrade card. I feel that I am not being treated fairly.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NV
Zip: 89117
Submitted Via: Web
Date Sent: 2022-07-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A