Date Received: 2022-08-29
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: I filed a complaint with the CFPB on XX/XX/XXXX, and Representative XXXX XXXX sent me a general email to acknowledge the receipt of my complaint and did not have any additional information for me. She made no calls to discuss the matter with me. She submitted her reply on XX/XX/XXXX and did not address ANY of the Federal Consumer Laws that were broken and my concern about my Consumer Rights being violated. I have sent her 3 emails requesting a Supervisor or Lawyer 's contact information and no reply. I am a consumer and accountholder with Synchrony Bank. Synchrony bank sent me a letter stating that my credit was pulled as my consumer was provided as per the letter that I received in XX/XX/XXXX. No disclosure or notice was made to me nor was my permission granted. The letter stated that Synchrony Bank was closing my account. I was laid off from work on XX/XX/XXXX, due to the Coronavirus pandemic for over one year, and not one time have I EVER defaulted on my payments to Synchrony Bank. I called Synchrony Bank when I received the letter on XX/XX/XXXX, and spoke to a Representative who refused to investigate the matter any further in the Credit Department, not the Customer Service Department. My initial letter to look into this matter was addressed to the President/CEO, XXXX XXXX XXXX however, XXXX XXXX responded XXXX Her position was confusing as her email states Senior Consumer Specialist and her mailed letter merely states Office of the President. In a review of XXXX XXXX 's letter denying my request to waive my balance and remove this account as Synchrony Bank unfairly closed my account, at no time did Synchrony Bank acknowledge the Federal/ Laws that I mentioned as XXXX XXXX XXXX letter continuously referred me back to Synchrony 's TERMS AND CONDITIONS and her letter shows no remorse. Her letter implies that I have no rights as a consumer, which violates Federal Law. The following Federal Laws that Synchrony Bank has violated : 15 USC 1602 ( k ) - The term adequate notice, as used in section 1643 of this title, means a printed notice to a cardholder which sets forth the pertinent facts clearly and conspicuously so that a person against whom it is to operate could reasonably be expected to have noticed it and understood its meaning. Such notice may be given to a cardholder by printing the notice on any credit card, or on each periodic statement of account, issued to the cardholder, or by any other means reasonably assuring the receipt thereof by the cardholder. As a result of the above-noted law, Synchrony Bank is in violation as Synchrony did not provide ANY adequate notice to inform me of their action. An electronic notification was sent to me on XX/XX/XXXX, stating that you already closed my account on XX/XX/XXXX. XXXX XXXX 's Letter reiterates the same fact that my account was closed on XX/XX/XXXX. 15 USC 1691 ( d ) ( 2 ) ( b ) ( 6 ) - Reason for adverse action ; procedure applicable; adverse action defined- ( 2 ) Each applicant against whom adverse action is taken shall be entitled to a statement of reasons for such action from the creditor. A creditor satisfies this obligation by ( B ) giving written notification of adverse action which discloses ( i ) the applicants right to a statement of reasons within thirty days after receipt by the creditor of a request made within sixty days after such notification, and ( ii ) the identity of the person or office from which such statement may be obtained. Such statement may be given orally if the written notification advises the applicant of his right to have the statement of reasons confirmed in writing on written request. ( 6 ) For purposes of this subsection, the term adverse action means a denial or revocation of credit, a change in the terms of an existing credit arrangement, or a refusal to grant credit in substantially the amount or on substantially the terms requested. Such term does not include a refusal to extend additional credit under an existing credit arrangement where the applicant is delinquent or otherwise in default, or where such additional credit would exceed a previously established credit limit. As a result of the above-noted law, Synchrony Bank is in violation as Synchrony Bank NEVER provided the identity from the office from which such statement may be obtained- Synchrony only provided the company name and contact phone number. Please see attachments from Synchrony Bank and XXXX XXXX 's subsequent letter which violates both Federal Laws. I also find it odd and concerning that it took 3 days for XXXX XXXX further " investigate '' this matter... She acknowledged receipt of my email on XX/XX/XXXX which stated the following : 'We will be responding to your concern within seven to ten business days, '' and sent a letter on XX/XX/XXXX? This is not 7-10 business days. XXXX XXXX has never spoken to me verbally and only sent me one email and a letter that was completed 3 days later after receiving my complaint. Please see the attached showing the email correspondence from XXXX XXXX which contradicts the stated response time. My question to Synchrony Bank and XXXX XXXX : why were these " terms '' NOT disclosed when I opened this line of credit in the store? Was a Representative of Synchrony present and if so, who was this Representative from Synchrony Bank to disclose this contract that you are now saying that I have with your company, Synchrony Bank? I did this PRIVATE consumer credit transaction with Rooms-To-Go, they took this information and made it public to Synchrony Bank. Wouldn't my agreement be with XXXX when this line of credit was opened in the XXXX XXXX? Isn't that misleading to NOT have an official Representative from Synchrony Bank disclose ALL of the terms and conditions in order for a consumer to make an educated choice to continue with the agreement? I have one of the sale receipts and the Terms and Conditions only reflect the agreement between myself and XXXX. No mention of Synchrony Bank. The " agreement '' that was NEVER presented to me in-store that was mailed by XXXX XXXX does not contain any clauses on accessing MY CONSUMER REPORT nor does it provide any terms that require a certain credit score and what is required to maintain this account. My first letter, after my unsuccessful call attempts to resolve this matter, resorted to me writing a letter to request that this closed account be removed and future payments are waived. As detailed and proven in my attachments, Synchrony Bank and XXXX XXXX XXXX continue to deny me my rights as a Consumer.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 770XX
Submitted Via: Web
Date Sent: 2022-08-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-29
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: After opening a saving account, I learned from reviews online that bank if a fraud. It does not answer requests accurately ; invent obstacles and causes delays in answering the phones. And even when they answer the phone, they never address the problem. They put restrictions on my account, and I could not withdraw my fund and close the account. They kept saying they'll send a link and request a code, but nothing is what they say. They are blocking me from using my account since XX/XX/2022. They keep the person waiting over the phone, until he gives-up and hang-up. A very insolvent bank. Most reviewers for the bank rate them at XXXX and warn users not to use the bank. I believe the business should be closed and prevented from scamming people of their money.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 08012
Submitted Via: Web
Date Sent: 2022-08-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-29
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: Put a credit freeze on my credit report because i thought something was going on look at it and i see hard inquiries that i didnt make and i call them and ask where was they from and they said they cant verify or not so it stays on my report and thats not fair because i dont know any of those companies. Thats what happened when i got in contact with XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 27612
Submitted Via: Web
Date Sent: 2022-08-29
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-29
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: in accordance with the fair credit reporting act XXXX Account # XXXX has violated my rights. 15 USC 1681 section 602 states i habe the right to privacy. 15 USC 1681 Section 604 A Section 2 : it also states a consumer reporting agency can not furnish a account without my written instructions. 15 USC 1666B : A creditor may not treat a payment on a credit card account under an open end credit consumer credit plan as late for any purpose.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30008
Submitted Via: Web
Date Sent: 2022-08-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-29
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: In accordance with the fair credit Reporting act XXXX Account # XXXX, has violated my rights. 15 USC 1681 Section 602 States I have the right to privacy. 15 USC 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions. 15 USC 1666B : A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for purpose.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: DE
Zip: 19973
Submitted Via: Web
Date Sent: 2022-08-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-29
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: In XX/XX/XXXX, Synchrony Bank transferred their XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. As a result, the balance was transferred to XXXX. Effective XX/XX/XXXX, all monthly payments were submitted to XXXX. When I went to Synchrony Banks website and clicked XXXX XXXX, it states that they were transferred to XXXX, effective XX/XX/XXXX. I'm in the process of purchasing a vehicle and when I reviewed my credit report from XXXX ( paid credit monitoring service ), I noticed that BOTH Synchrony Bank and XXXX shows the account as open, active and has a balance. It appears the accounts were duplicated instead of being transferred. I checked XXXX and XXXX and they are reflected correctly. XXXX refuses to correct my Credit Report. On XX/XX/XXXX, I submitted a Dispute with XXXX. When I didn't hear back from them, I reviewed the dispute status report ( created on XX/XX/XXXX ) and it said the Creditor XXXX Synchrony Bank located at XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX confirmed the account was active, open and had a balance. The exact wording in the report is : INVESTIGATION RESULTS- VERIFIED AS ACCURATE AND UPDATED. This is incorrect because the balance was transferred to XXXX. On XX/XX/XXXX, I called XXXX to determine what documentation was submitted by Synchrony Bank to confirm the account was active, open and had a balance. They could not provide the information although I spoke with a customer service representative and a supervisor. They explained that they submitted the dispute details to Synchrony Bank electronically and that Synchrony Bank did not include any supporting documentation, but confirmed the information was correct. I explained that I had called Synchrony Bank for the last 30 days and not a single customer service representative could pull up my account details because the account was transferred to XXXX. I asked if they could provide, Synchrony Bank contact info, specifically a phone number or a name, and they declined. Thus far, I've called Synchrony Bank at XXXX ( instantly transferred to XXXX ), XXXX ( no help ), XXXX XXXX XXXX ( no help ), XXXX XXXX XXXX ( no help ) and XXXX ( no help ). I called XXXX ( XXXX XXXX XXXX ) again and explained the situation and they said they couldn't help me anymore and I would need to reach out to Synchrony Bank who doesn't have me in the system. As a result, today ( XX/XX/XXXX ) I canceled my XXXX XXXX XXXX subscription because clearly they aren't monitoring anything. I've been paying {$14.00} for years for nothing. The double accounting error isn't reflected on XXXX or XXXX credit reports, I don't know how to fix the error. XXXX keeps sending me to the Creditor ( Synchrony Bank ), who provided them no documentation and Synchrony Bank can't find me in their system. I'm in limbo and going in circles. I submitted another dispute today to XXXX for the same issue.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60653
Submitted Via: Web
Date Sent: 2022-08-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-29
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: tried of this bank closing accts in good standing b, lower limit limit they did it on care credit XXXX XXXX and XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 763XX
Submitted Via: Web
Date Sent: 2022-08-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-29
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: Syncs/XXXX XXXX bank ) on XXXX XXXX look at my credit I didnt do. XXXX XXXX XXXX XXXX XXXX ) look at my report I already have a car note wasnt me Synchrony mastercard ( bank ) look at my report those are all places I never put in for.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60076
Submitted Via: Web
Date Sent: 2022-08-29
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-29
Issue: Getting a credit card
Subissue: Application denied
Consumer Complaint: On or about XX/XX/2002 I attempted to apply for an Amazon Store Card issued by Synchrony Bank. On XX/XX/2002 I received an adverse action notice from Synchrony Bank stating that my application has been denied. The reasons stated were : Application has risk factors that cause us to be unsure of your identity. Some information used to make this decision was based on transactions/experience with AMAZON STORECARD and information from the consumer reporting agency ( agencies ) listed below. The ECOA, Regulation B and the FCRA mandate that adverse action provide a specific reason why adverse action was taken. The requirements exist as stated in legislative intent to provide the consumer with specific and useful rational the purpose of which is, according to legislate intent, to provide the consumer with an opportunity to understand and remedy any issues they may have to obtain credit. Thence provided by Synchrony Bank is generic, unspecific, unhelpful and, basically, a generic phrase which means nothing. My application provided no inaccurate information whatsoever and the information provided is exactly what appears on my credit reports. Also, if Synchrony Bank is unsure of an applicant 's identity, there are very accurate ways to confirm one 's identity. In fact, it is not at all uncommon for Synchrony Bank to request proof of identity from an applicant if necessary. That Synchrony Bank fails to do that goes to show that their reason for adverse action is a farce and the reason for adverse action is very likely to be a reason prohibited by the XXXX. Upon further research, I have found Synchrony Bank uses this same useless, confusing and secretive reason to deny credit to a multitude of other consumers.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NV
Zip: 89178
Submitted Via: Web
Date Sent: 2022-08-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-27
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: SYNCB/LOWES, Account number XXXX, Charge Card, Closed & charged off. {$5.00}, XXXX written off, ( XXXX ) XXXX, XXXX XXXX XXXX XXXX, FL XXXX SYNCB/PPC ( paypal ), Account number XXXX, Credit card, Closed & charged off, {$3700.00}, ( XXXX ) XXXX, XXXX XXXX XXXX XXXX, FL XXXX Both charges from Synchrony on my credit report are not mine : Called Synchrony and the agent sees BOTH accounts and directs me back to Paypal and Lowes credit XXXX 2 letters to address asking for verification of statement this year gone out. No Reply SYNCB/PPC, called fraud, and they direct me back to Synchrony Bank . Synchrony Bank says, no work with PayPal. SYNCB/LOWES, the supervisor took documents of my address and promised to remove send forth letters out to credit agencies and myself. That was 8 weeks ago. Called yesterday, no record of this.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 34293
Submitted Via: Web
Date Sent: 2022-08-27
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A