Date Received: 2022-12-10
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: Synchrony Bank deceptive third party lending!!! I recently bought a mattress from XXXX XXXX using their financing option. They use a third party lender, Synchrony Bank. The financing paperwork is about one or two paragraphs long and doesn't go into detail. Without my permission, they opened a credit card account with a negative balance and sent me a credit card. My credit took a sizeable hit because of this and without my consent. Synchrony will not accept a debit card as payment unless you call them. They make it very hard to talk to a person which is the only way they accept a debit card. Their " customer service '' representatives aggressively push you to activate the credit card they sent you. They also require monthly payments ... even if your are ahead on your payments. That was never disclosed before the purchase either. In my view, this is a deceptive and predatory practice that needs to be stopped. This takes advantage of the most vulnerable that don't understand how credit works. How many people have negative life outcomes because they can't afford a large purchase and get taken advantage of by these loan sharks? I refuse to believe this is legal.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 48111
Submitted Via: Web
Date Sent: 2022-12-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-09
Issue: Trouble using your card
Subissue: Can't use card to make purchases
Consumer Complaint: In late XX/XX/2022, I was looking into purchasing a new XXXX phone from their store using their XXXX XXXX ' service, which allows you to finance the purchase of a new phone. As part of that process, I was approved for a {$600.00} dollar XXXX Synchrony credit line. Because the phone was more expensive on the XXXX store than I'd anticipated, I decided to check the internal store for the phone carrier service I have with XXXX called XXXX XXXX. I've been a customer of XXXX XXXX for many years. It's a phone XXXX like XXXX XXXX XXXX or XXXX. Inside its app, it features a store for buying new phones and upgrades. The same phone I wanted to purchase through XXXX 's site was available on the XXXX XXXX store for {$590.00} due to a customer loyalty sale. My XXXX credit line is {$600.00}, so I looked into purchasing the phone through the XXXX XXXX store, using my {$600.00} credit line. After several days of ineffective customer support, they eventually told me that I could not use a XXXX credit line to make a purchase from XXXX in the XXXX XXXX store. I would have to use it to buy an unlocked phone from their main store. I can't think of meaningful legal justification for denying me the right to use that credit line to purchase literally the same hardware from XXXX on their XXXX XXXX store as opposed to their main store. They've issued me a line of credit but are telling me its only good for use on their products in very limited venues. One of those venues is apparently not the store for its long-time mobile customers. Instead, it seems to be a ploy to solely attract new retail customers who may or may not use XXXX XXXX at all.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WI
Zip: 53704
Submitted Via: Web
Date Sent: 2023-01-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-09
Issue: Charged fees or interest you didn't expect
Subissue:
Consumer Complaint: XXXX often offers no interst if paid a certain date. I took advantage of these. My statement would generate on the XXXX of every month. Payments made that day for instance XX/XX/22 would not count for that statement period and they would charge interest even though a payment was made by the XXXX of the month. I did have a cash advance loan. I paid the amount in full about a week later in XXXX. XXXX would reallocate my payments in such a way to keep loans alive and to generate interest. There is no way for the consumer to direct the paymetns. They claimed you could with the chat feature but multple chats they did not So I was charge interest after payments during a billing cycle and fees for not paying during a billing cycle when I did make a payment within the cycle. I made payment for a statment dated XX/XX/22. XXXX made XX/XX/22 and XX/XX/22 were not counted as payments for the interst and fees charged XX/XX/22. This has occurred agaian and again. XXXX claims it takes two billing cycles for a payment to show. XXXX says synchoncity bank handles their payment plans but synchronity still advertsies XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 37115
Submitted Via: Web
Date Sent: 2023-01-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-09
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Request received from XXXX XXXX XXXX Transaction ID XXXX Note Suspicious transaction of {$500.00} detected. If not done by you contact Fraud Investigation team at XXXX ( XXXX ) XXXX to cancel. Service hours ( XXXX ) Details Money request amount {$500.00} Total {$500.00}
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92807
Submitted Via: Web
Date Sent: 2022-12-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-09
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: Purchase made at store location in XXXX MT on XXXX/XXXX/22. A commercial credit card was used to purchase blinds for a rental home in XXXX. The store employee had difficulty " getting the payment to go through. '' The purchase in dispute is for {$990.00} worth of blinds. I was given the following receipts at the customer support counter : Trans # : XXXX {$1000.00} ( {$990.00} + XXXX tax ) Trans # : XXXX + {$1000.00} ( Credit ) Trans # : XXXX {$990.00} The XXXX/XXXX/22, statement included the following charges and credits from the XXXX Store : XX/XX/22 invoice # : XXXX {$1000.00} XX/XX/22 invoice # : ( {$1000.00} ) XXXX/XXXX/22 invoice # : XXXX {$990.00} XXXX/XXXX/22 invoice # : XXXX {$990.00} I am certain the the extra {$990.00} is an erroneous double charge, and I have disputed it XXXX times. In all this time, I have not received any written documentation from Synchrony bank regarding the resolution of the first XXXX disputes, and was only informed of it being in Lowes favor when I called the customer support number on the Lowes statements. Regardless of their previous decisions, I am continuing the dispute the charge because I did not get XXXX sets of merchandise worth {$990.00} on XXXX/XXXX/22 from the XXXX Lowes Store. I have spent a lot of time on the phone and organizing my records to deal with this incorrect charge, and it is still not settled.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: UT
Zip: 84651
Submitted Via: Web
Date Sent: 2022-12-09
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-09
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: On XX/XX/XXXX Synchrony Bank processed a payment for {$4100.00} which was not authorized. The company claimed that I set up autopay for the statement balance which I'm sure I set it up for the minimum payment. I am always very careful. When I brought this to the company, they were willing to issue a check but said that it would take 2-3 weeks for it to process. They were able to fraudulently take the amount electronically and were unwilling to return the amount electronically minus the minimum payment. They overdrew my account and left me without any money to take care of my family and expected me to wait for weeks to receive the unauthorized amount of money they took. Their customer service was able to get the check expedited to 3-5 business days but that still leaves me without money for almost a week. I have had nothing but problems with this company and in a previous instance they charged me a double payment even though customer care said that I would not have to make the second payment. This company has deceitful business practices and should adjust them.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92129
Submitted Via: Web
Date Sent: 2022-12-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-09
Issue: Problem with the payoff process at the end of the loan
Subissue:
Consumer Complaint: I requested a credit balance refund from synchrony after I mistakenly set my Synchrony/ XXXX XXXX XXXX XXXX line to autopay in full, resulting in a payment of {$610.00} on XX/XX/XXXX instead of a payment of {$29.00} and a balance of {$0.00}. I requested a refund for the over payment, and SynchronyXXXX XXXX XXXX agreed to mail me a check for that amount. My Synchrony/XXXX XXXXXXXX XXXX balance was updated to {$610.00}, to reflect the refund request. I was told I would receive the refund check in 7 to 15 business days. It has been 19 business days and I have not received my refund check as of XX/XX/XXXX, despite making several inquiries. I was not provided a tracking number and every time I called, I was told to just wait a few more days. On XX/XX/XXXX, I called again to ask about my refund check. The company said they would send another check. I was not given an option for XXXX or expedited check processing, nor did they offer any tracking or explanation on how this processing would be different.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 43201
Submitted Via: Web
Date Sent: 2022-12-09
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-09
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: I have contacted PayPal Credit several times in regards to repeated fraudulent charges that were processed through my personal PayPal credit account. Monthly payments were being processed automatically till a certain point towards those charges PLUS interest that were deducted from my debit account that was on file. PayPal could not accurately identify the charges and made no efforts in resolving the issue. Once I declined to pay the charges, PayPal reported a late payment to all three credit bureaus which were later removed after my appeal to each of them. PayPal continues to mishandle the issue and has gone as far as disabling the account and bared all access from my end but still attempts to process monthly payments and also continues to allow for a monthly recurring charge for a XXXX account that I do not own. I've called PayPal on a monthly basis, at times made several calls but the issue continues to be ignored.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 02368
Submitted Via: Web
Date Sent: 2022-12-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-09
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: This debt does not belong to me as it randomly popped up on my account.I do not have any knowledge of this debt and have tried to dispute it with all.They are not authorized to collect a debt that they have not validated.I have asked for validation containing my signature.That shows this debt belongs to me and have yet received it.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30349
Submitted Via: Web
Date Sent: 2022-12-09
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-09
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: Ive reached out to you all multiple times stating that I filed bankruptcy and that I wanted this removed from my account. You all have yet to do so.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 24501
Submitted Via: Web
Date Sent: 2022-12-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A