Date Received: 2023-07-21
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I am writing to file a formal complaint against PayPal Credit c/o XXXX XXXX regarding a violation of the Truth in Lending Act ( TILA ), specifically Regulation Z 1026.8 ( a ) ( 1 ) ( i ). I have an open-end credit account with PayPal Credit and have received billing statements that do not meet the requirements of Regulation Z. Account Information : Name on Account : XXXX XXXX Account Number : XXXX XXXX XXXX XXXX Billing Cycle Dates : XX/XX/XXXX, XXXX Issue Description : The billing statements I have received from PayPal Credit c/o XXXX XXXX lack meaningful identification of sellers or services involved in multiple transactions. Instead, these transactions are ambiguously listed as " X '' without any clear indication of the merchants or services associated with them. As a result, it is difficult for me to verify and reconcile the transactions, making it challenging to understand the charges and assess the accuracy of the billing statements. Attempts to Resolve : I have already contacted PayPal Credit 's customer service to address this issue. However, their response did not provide a satisfactory resolution to the problem. I expressed my concern and requested clarification regarding the transactions listed as " X, '' but the representatives were unable to offer a clear explanation or meaningful identification for these transactions. I have had multiple interactions with their support team, which all seem to be located overseas, and they do not speak or understand Standard American English well enough to understand that this is not an allegation of fraud. It appears that PayPal ( distinct from PayPal Credit ) has reversed the charges in question, and now the merchant is puzzled and contacted me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: 98072
Submitted Via: Web
Date Sent: 2023-07-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-20
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: I called several time to try and fix whatever issue they had, they also informed me several time I couldn't make a payment over the phone, I tried adding my new back to the account 10 times over a period of 5 months or longer.. I can not tell you how many time I called to ask why does this keep refusing to let me add my bank? No answers, I asked so how am I supposed to pay something you wont allow me too? They always told me i had to two a few days for it to go though. I again have repeated this over ten times or so, i asked my bank if they were rejecting it and they told me no.. So i eventually got someone who forced the process to take place, I made the payment, and two to three days later they revoked my payment??? No they closed the credit card and charged it to my credit report!..
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 37922
Submitted Via: Web
Date Sent: 2023-07-20
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-20
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: I have been a customer of former Carecredit now Synchony bank for 6 years, I have never missed a payment and recently paid my balance off in fulll. The next month they closed my account. No explanation. I have recently paid off my car and three credit card, my credit score has increased by XXXX points. This is a terrible company and they need to face legal consequences for their actions.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AL
Zip: 366XX
Submitted Via: Web
Date Sent: 2023-07-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-20
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Searched internet for a higher interest rate for my savings account until I paid quarterly taxes the next XXXX payments so I transfered {$28000.00} from XXXX XXXX on XX/XX/XXXX to Synchrony high yield savings account. Also, wanted a savings account to deposit savings into on a regular basis with every paycheck. Quarterly taxes were due in XXXX. I tried to pay them using the debit card they supplied but it has an expiration date out of range for IRS XXXX website. So, I needed to transfer {$7000.00} back to XXXX XXXX, so I could write a check and pay my taxes to IRS and XXXX XXXX XXXX. Synchrony then restricted my account and cancelled the transfer. Hence, I had to borrow {$7000.00} from our family business to pay my taxes and next quarterlies are due in XXXX and my license plates and home insurance is due in XXXX. I have called multiple times to ask them to contact me and request documents to resolve this situation to no avail.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MT
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-07-20
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-20
Issue: Fees or interest
Subissue: Charged too much interest
Consumer Complaint: I have a credit card that I began using around XX/XX/2022. I charged {$300.00} + {$900.00} + {$900.00} within a span of two months. This should add up to {$2100.00}, and it was all paid to my dentist. This is the only thing that I have ever charged with this card.. A couple of months ago I noticed that my balance was down to around {$1600.00} and then the balance changed to over {$2000.00}. I called them and asked what happened, and they said it was interest. I can't believe that the interest went up over {$400.00} in just a month. I asked them to send me a copy of all of my statements, and they never sent them. I also use to receive my statement ( e-billa ) through XXXX XXXX XXXX. For the last two months, every time I try to see my bills, it says : We are sorry, We a pologize our system is having technical difficulty retrieving your information, Please try again later. Something is starting to smell fishy here. I have sent this company {$1600.00} in payments over the last 21 months. How on earth do I now owe over {$2000.00} now. Can you please help. This is ridiculous!!!!!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33156
Submitted Via: Web
Date Sent: 2023-07-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-20
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: The presence of a derogatory rating on my account is causing me great concern. I am deeply worried about the impact it may have on my credit. It has already led to the denial of a recent loan application and an increase in the interest rates on my existing credit accounts. I want to emphasize the severe financial and emotional distress that this negative rating has caused me and will continue to cause until it is resolved.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33615
Submitted Via: Web
Date Sent: 2023-07-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-20
Issue: Fees or interest
Subissue: Unexpected increase in interest rate
Consumer Complaint: This is a follow up to an earlier complaint that I posted today. I just called Synchrony Bank and they told me that my minimum payment per month has been raised from {$30.00} to {$80.00}, because of the accrued interest fees. Given that I have been filing complaints against their company for the past few months, they shouldn't be charging late fees or interest charges at all until the issues with my disputed transactions have been resolved. Their policy states that they don't charge interest or fees for amounts that are in dispute, so by charging me interest on my total bill, they are violating their own rules. They have also been charging me late fees for missing the payments of XXXX and XXXX. These fees may be the reason why my bill is so high. During my phone call, the call was disconnected in the middle of my conversation with the representative. I am positive at this point that Synchrony Bank 's phone moderators are disconnecting my calls with their representatives on purpose. This happens way too often, and the phone I am using is brand new. On so many occasions when I call them, the calls get disconnected. I have no doubt that their phone moderators are doing this on purpose.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92840
Submitted Via: Web
Date Sent: 2023-07-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-20
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: A couple of months ago I asked Synchrony Financial to increase my credit limit on one of my accounts with them. What happened next is Synchrony financial decided to close my largest account immediately and then started lowering my available credit on all other accounts with them. I was given email notices that my credit score was too low for them anymore. This has caused my credit score to go down even more due to lack of available credit. I have not missed a payment to them or anyone else in over 25 years. I have XXXX credit lines with synchrony, everyone of them has been affected. This closing account and reduction of credit has lowered my score enough that other accounts have also been closed by such places as staples. Another reason they gave was no real estate on my credit history. I have paid off all my loans on time or early. I own my house, shop, business lot, warehouse, and other lots without mortgages or liens of any type. I believe Synchrony financial may have violated the fair credit act that was instituted after the last financial meltdown. I have never declared bankruptcy or had a judgement against me. When I last contacted them about this I was told that it was automatic and no one there could change anything about the decision. Thanks for your time.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MO
Zip: 63701
Submitted Via: Web
Date Sent: 2023-07-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-20
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: I am writing to dispute a charge of {$100.00} to my Paypal account on XX/XX/2023 I never authorized the transaction. Paypal arbitrarily changed my reason for filing the case to previously cancelled this recurring payment after communicating with the company that I believe defrauded me. Were dealing with two multi-nationals : XXXX of XXXX XXXX ; and XXXX XXXX, as the case may be, of the XXXX. Ive had no problems with XXXX for a number of years, but sometime during the pandemic they brought in a XXXX firm, XXXX to handle their billing and receivables. Thats when my trouble started. They billed on the day after my subscription ended, for one year instead of two, and for more than double the price. I believe that the blame rests on both XXXX and XXXXXXXX ; theyre in cahoots as they say. I tried going back to XXXX to work things out, but they ultimately rescinded my work-out and cut off my service. Thats another thing : It now states on the website that no refunds are given for subscription cancellation even though they advertise a 30 day refund if not satisfied ( but thats for XXXX only, not the 3rd party, XXXX ). I did state that I wanted a refund ( within the 30 day period ) in lieu of a bank chargeback but they wouldnt go for it. Furthermore, is XXXX a subcontractor doing billing/AR for XXXX? Then they have stolen my credit card number because I would have never given the number to them : thats the fraud. Shouldnt the XXXX agreement be on file with Paypal since theyre handling customers credit card transactions? Theyre changing the website rules continually to suit their narrative. The point is I never authorized XXXX to create the charge like I do with XXXX or another internet vendor. Paypal recognizes my computers but I always have to flash the Paypal site for acknowledgement and validation. XXXX must have gotten my card number somehow is all I can think of. Normally theres a button for Paypalthats the beauty of Paypal that you dont have to input your card numbernow I think that its a false sense of security. It seems that the Paypal billing inquiries are really ineffectual : the customer is more of a target for unscrupulous vendors as the rulings go in their favor. The Paypal adjudicators ( if you want to call them that ) just accept subscription rules of a vendor with no credit card number or a falsely obtained one. The vendor should have to create an invoice for the consumer. Its been suggested on the internet that theres someone on the inside at Paypal. I think thats the problem here : they should have the customers account number validated for every transaction, subscription or not : if scammers like XXXX had to invoice the consumers for every transaction that would solve the problem-they could state on the invoice -- card on file Paypal : further, if theyre changing from vendor XXXX to vendor XXXX shouldnt I have to authorize it? I can tell you with the reviews Ive seen on XXXX, no way would I choose XXXX again. It appears that there are some loopholes in consumer protection on the part of Paypal that one could drive a truck through.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 455XX
Submitted Via: Web
Date Sent: 2023-07-20
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-21
Issue: Fees or interest
Subissue: Charged too much interest
Consumer Complaint: The credit card goes under the name " Care Credit '' and it offers deferred interest arrangements for medical-related expenses ( with participating providers ) as well as standard credit purchasing for all other items. On XX/XX/XXXX a purchase was processed for services from XXXX XXXX XXXX for the amount of {$1200.00}. They did not participate in Care Credit 's deferred interest program so it qualified as a standard credit card purchase. On XX/XX/XXXX a credit card payment for {$1200.00} was applied to the account. On XX/XX/XXXX the monthly minimum payment of {$310.00} was applied to the account. The concern is that Care Credit did not apply the {$1200.00} payment to the highest APR balance in the card. Out of the total balance on the card, only the charges from XXXX XXXX did not fall under a deferred interest plan. Care Credit invoices showed that after the {$1200.00} lump payment was processed on XX/XX/XXXX, the balance subject to interest charges was listed as {$1100.00} on the XX/XX/XXXX invoice ( up from {$0.00} on the XXXX invoice ) and it INCREASED to {$1100.00} in the XXXX invoice. The closest deferred interest balance to expire is until XX/XX/XXXX as of the XX/XX/XXXX invoice. Care Credit simply applied my lump payment to a deferred interest balance and is charging me compounding interest on something I paid off within XXXX weeks of purchase. When I tried to contact Care Credit, I was first given a generic answer that the charges were valid. When I tried to escalate, I was then informed that the account was placed on fraud alert and I could not ask further questions or dispute the interest charges unless I went through a thorough online vetting process. It feels like unnecessary inconvenience and retaliatory behavior for questioning their charges. Can you please help? Note : I requested a change to the monthly billing due date on the account. This change caused the XXXX Invoice to be rolled up into the XXXX invoice to adjust to the new billing period.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 78251
Submitted Via: Web
Date Sent: 2023-07-21
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A