Date Received: 2023-09-16
Issue: Trouble using your card
Subissue: Credit card company won't increase or decrease your credit limit
Consumer Complaint: Syncrony XXXX XXXX : Lowered my XXXX credit score down to XXXX which was my balance due to a payment I made 2 days late and one 5 days late. This was about 4 months ago. Then today again my balance was lowered to my balance almost making the account over the limit without my recent payment. I have had an excellent payment history but i was laid off twice last year. However, I still managed to make my payments in full. When I called to have a conversation about this situation the company would not address my issues or note my account. Please help to get this situation resolved. Thank you for reviewing my complaint.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-09-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-17
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: Asked for them to correct issue with the incorrect payment report and their response was very spiteful, they lowered my available credit for pointing put a mistake with their phone payment system can provide proof of years of same limit, them when I complained magically thir retort was lower my limit. This is abuse of their power
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 125XX
Submitted Via: Web
Date Sent: 2023-09-17
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-17
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: I received a letter in my email from Synchrony Bank that they closed my account after reviewing my credit report. I've had this account for months and payments were never late, nor has any other open account I have been late. I called the bank and the first agent I spoke with tried to say there were late payments reported to Synchrony Bank from the XXXX credit bureau. The manager I spoke with kept hiding behind the company policy that they have the right to close accounts at their own discretion. I pulled my credit reports after the phone call to find out the bank LIED and there are NO accounts with any late or missed payments. The bank could have reached out like others do to check in on my income but they didn't. And they should have since I recently gotten a promotion in my job. I will never do business with this bank again, never recommend them, and they really need investigated for these shady and dishonest business practices!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 168XX
Submitted Via: Web
Date Sent: 2023-09-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-17
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: First dispute : Opened XXXX. I requested refund of {$7000.00} and submitted evidence. I told them there will be three transactions of {$7000.00} showing on XXXX. First is the purchase, second is the refund, THIRD is another purchase ALL ON THE SAME DAY. I had customer service representatives even make notes to say that I am disputing the SECOND PURCHASE. They closed this dispute saying I received my refund on XXXX. EVEN THOUGH I CLEARLY STATED THE ABOVE. Second dispute : Opened XXXX. I reiterated that I am disputing second charge of {$7000.00}. I again submitted evidence. They ended up AGAIN closing the dispute on XXXX saying I received refund on XXXX. Merchant didn't even submit any evidence. Now I have opened third dispute on XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 07013
Submitted Via: Web
Date Sent: 2023-09-17
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-16
Issue: Problem with the payoff process at the end of the loan
Subissue:
Consumer Complaint: On XX/XX/XXXX I received a letter from Synchrony / XXXX XXXX stating my obligation to XXXX XXXX had been cancelled. Of particular note, the letter does not state the matter was satisfied, nor does it clarify that the matter was resolved through insurance company claim settlement, which represents a true statement of facts. Since I was making regular monthly payments prior to XX/XX/XXXX, I had made several telephone inquires to understand how reimbursement would be handled.1st called followed receipt of the correspondence dated XX/XX/XXXX and I was told that I was due payment of {$1400.00} and that I should have it by XXXX. Not having received any reimbursement draft, I called a 2nd time and spoke with XXXX who indicated that checks are sent for processing on Fridays and assured me the reimbursement would be sent out on Friday XXXX. Assuming the draft is sent via XXXX, I would like to hope that by the following Friday ( XX/XX/XXXX ) I should receive the reimbursement in hand, being sufficient time for the mail system to function as designed. Well, Friday XX/XX/XXXX came and I did not receive any item in the mail system. I called customer service a 3rd time and spoke with a pleasant representative named XXXX who reiterated that I was due refund and that these are sent for processing on Fridays and this would have been XXXX and should take 2 - 3 weeks for me to received it. Since I was on a recorded line, I asked for the check number to give me some level of evidence that there was an item on its way, but she was unable to provide. These are recorded calls so I was sure not to take my frustration out on her - she's doing what is scripted for her, and I fully understood that. I asked for executive info as my intent at this point was to escalate my concerns ) ( a.k.a. COMPLAIN ) XXXX She provided email to Corporate and I appreciated that. The nature of my complaint is that Synchrony ( XXXX XXXX ) is holding " patient '' funds XXXX under the banner of policy/procedure and they likely do not understand, or care to understand the full context : patient needs financing because they need to bridge a financial gap in order to obtain equipment while they have to engage in a fight with their insurance company. If I had the means, I would have gladly chosen not to go the finance route and I wouldn't be here. And I am sure there are many others out there in the same predicament, but just have to " eat what they are served. '' If am sure if the debt was still active and I was late/missed a payment, I'd likely be penalized with a late fee and reminded in a sternly worded letter or receive a call reminding me that " If you go 30 days late it could impact your credit. '' I've had to struggle and fight through this entire ordeal. I won the battle with my insurance carrier only to have to suit up and do it again with the company holding my hard earned funds. ( NOTE : Figuratively ) At this point, if I could wield the regulator stick, I'd take a swing and hopefully it has intended effect! Respectfully,
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-09-16
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-16
Issue: Unable to get your credit report or credit score
Subissue: Other problem getting your report or credit score
Consumer Complaint: My identity has been stolen and my data was exposed and hundreds of imposters fraudsters have taken my life away or any benefit that i am entitled to
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92592
Submitted Via: Web
Date Sent: 2023-09-16
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-15
Issue: Problem with a company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: The existence of a derogatory rating on my account is causing me significant concern. I am deeply worried about its potential impact on my credit. It has already resulted in the denial of a recent loan application and an increase in the interest rates on my existing credit accounts. I want to emphasize the severe financial and emotional distress that this negative rating has caused me and will continue to cause until it is resolved.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33010
Submitted Via: Web
Date Sent: 2023-09-15
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-15
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: Synchrony closed my account for unusual payments. I made two payments of the same amount. Then they closed my account and will not restore it.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 281XX
Submitted Via: Web
Date Sent: 2023-09-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-15
Issue: Getting a credit card
Subissue: Application denied
Consumer Complaint: Sync/ppc is located at XXXX XXXX XXXX XXXX, FL XXXX XXXX The customer service number for Syncb/ppc is ( XXXX ) XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 10314
Submitted Via: Web
Date Sent: 2023-09-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-15
Issue: Trouble using your card
Subissue: Can't use card to make purchases
Consumer Complaint: I recently opened a PayPal XXXX XXXX account within the past month or two. I have been making payments on the card at a minimum rate of XXXX per month. Sometimes I make extra payments from my savings account to get that balance to {$0.00}. So It could end up I make XXXX payments that month ( like a responsible adult ). Recently, I discovered my last payment made on XX/XX/23 would be held for 2 weeks. Effectively cutting my balance in half and disrupting my budgeting for the rest of the month. I called PayPal and was told of my funds release date and was told this would not happen again, as this first occurrence were for " security reasons '' only. This was a lie. I made a second payment yesterday XX/XX/23 to bring my total balance to {$0.00}. And this morning, XX/XX/23, I learned that my last payment still wont clear until tonight and my most recent payment ( both over {$1000.00} ) won't be released until XX/XX/23. Over the course of 2 weeks I have paid over {$2000.00} to this credit issuer and I have no funds ( ~ {$12.00} to be exact ) to spend as I write this. None of these " security measures '' were advertised to me in a way that was plain and obvious. There was no way I could have predicted that paying off my balances would result in me being penalized and flagged as a " security risk ''. Their excuse is that the funds could bounce and I could spend more of their money if they prematurely approved funds after my payment. Yet, every other reputable credit issuer would only hold my funds for XXXXhrs max. How can they do this and not PayPal/Synchrony? The funds have been approved and released from my account. That money is gone. When I asked If I should send cash instead, they highly discouraged it. They are afraid of my bank payments bouncing yet wont accept the most legitimate way of receiving their money. I suspect they want me to hold a balance so that they may charge me interest. Which should be a civil offense that should garner legal action. It is a morally corrupt system they have in place and I would have to deal with this for at least 6 months according to them before they can approve my payments any faster. I have requested a refund of my money since this credit card is useless and they do not deserve my business.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CO
Zip: 802XX
Submitted Via: Web
Date Sent: 2023-09-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A