Date Received: 2023-11-06
Issue: Trouble using your card
Subissue: Credit card company won't increase or decrease your credit limit
Consumer Complaint: Dear Sir/Madam, I am writing to formally lodge a complaint with the Consumer Financial Protection Bureau ( CFPB ) concerning a significant and unexplained reduction in my Amazon XXXX Card limit. I have been a loyal customer of Amazon XXXXSynchrony Bank for several years, consistently maintaining an excellent payment history and adhering to the terms of my credit card agreement. I have never missed a single payment, and my creditworthiness remains intact. However, I recently experienced a sudden and unexpected decrease in my credit limit without any clear explanation from the card issuer. I have always considered Amazon prime card as a reliable financial partner. My Amazon XXXX Card has been a valuable part of my financial toolkit, and I have used it responsibly to make purchases and manage my finances efficiently. Given my history of responsible credit usage, the sudden reduction in my credit limit has come as a shock and has disrupted my financial plans. The decrease in my credit limit has several negative implications : Increased credit utilization : This reduction in my available credit has caused my credit utilization ratio to increase, potentially negatively affecting my credit score. Disrupted financial planning : I have relied on my Amazon XXXX Card for various financial needs, and this unexpected change has impacted my ability to manage my expenses and make essential purchases. Lack of clarity : The most concerning aspect of this situation is the complete lack of communication and transparency from Amazon prime Card. I have not received any notification or explanation regarding the reason for this reduction. I have made diligent efforts to reach out to Amazon to seek clarification on the matter and to request a reconsideration of my credit limit. Unfortunately, I have received no satisfactory response or resolution from their customer service representatives. I kindly request the CFPB 's assistance in addressing this issue. I believe that, as a regulatory authority, the CFPB is in a position to help ensure that consumers are treated fairly and that financial institutions adhere to established guidelines and principles. I am hopeful that CFPB 's intervention can lead to a just resolution of this matter, including a clear explanation for the reduction in my credit limit. Enclosed with this letter, you will find copies of my credit reports, correspondence with Amazon XXXX card, and any other relevant documentation that may aid in understanding the situation better. I would appreciate it if the CFPB could investigate this matter and take the necessary steps to ensure that Amazon XXXX card provides a satisfactory response and, if warranted, reinstates my previous credit limit. My excellent payment history and responsible credit usage should not be unfairly penalized, and I believe that transparency and accountability are crucial in this situation. Please do not hesitate to contact me if you require any additional information or clarification regarding this complaint. Thank you for your attention to this matter. Sincerely,
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 02155
Submitted Via: Web
Date Sent: 2023-11-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-06
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: Synchrony bank. Opened account with a {$100.00} opening balance. The account was placed on restriction. The restriction has not been lifted. The information needed to lift the restriction has not been provided. This has been going on for over 10 months. Notes on file say money will be returned to originating bank. This has not been done. No satisfactory information is being provided. I want to close the account and walk away.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 85257
Submitted Via: Web
Date Sent: 2023-11-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-06
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: There is an individual using my social security number to open credit card account and other lines of credits in TJX type of stores and also people changing my home address in my social security. I have notified the credit bureaus, but they have not done their part on freezing my credit.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 93103
Submitted Via: Web
Date Sent: 2023-11-06
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-06
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: XX/XX/2023 : Withdrawal XXXX XXXX XXXX XXXXXXXX XXXX PAYPAL XXXX XXXX XXXX XXXX XXXX {$1000.00} ( did not authorize ) XX/XX/2023 : Transfer XXXX XXXX PP {$1000.00} ( also did not authorize ) On the XXXX of XXXX called my bank ( XXXX XXXX XXXX ) to see who Authorized this, why I was not informed before transaction occurred, Do not have any automatic withdraw for the pp account. Told to contact pp as they were the ones doing transaction. Called PP to which they stated there was no account with them and no record of withdrawals. switched me to credit card division to which they denied it and asked if I wanted to start a Dispute on it to which I replied, yes. called my bank to tell them not to pay anything from either my checking or savings to PayPal/Synchrony for any reason. after checking my account on XX/XX/2023, I saw the other transaction described above. Now trying to reach my bank as to why they paid out when I specifically told them not to.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: ME
Zip: 04210
Submitted Via: Web
Date Sent: 2023-11-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-06
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: In regards to three accounts on the credit report,XXXX. XXXX, XXXX. VENMO XXXXXXXX XXXX XXXX, In accordance with the fair credit reporting act, this creditor has violated my rights, under 15USC 1681 section 602 - states I have a right to privacy. Under 15USC Section 81 Section 604A section 2, It states that a consumer reporting agency can not reporting agency can not furnish a account without my written consent. Under 15USC Section 1666B A creditor may not treat a payment on a credit card under an open consumer account as late under any circumstances Thanks and best regards, XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33141
Submitted Via: Web
Date Sent: 2023-11-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-06
Issue: Problem with a company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: In XX/XX/2022, I selected to setup Autopay for minimum payment. Synchrony Bank system configurations disregarded my selection and replaced it with pay statement balance. In XX/XX/2022, the electronic payment was executed, and funds were taken from my account. Not only were funds deducted from my bank account, derogatory information was reported to all three credit bureaus. I contacted Synchrony to correct the error. Synchrony processes would not correct the matter immediately ; therefore, I requested a stop payment against the electronic payment. Later, Synchrony sent a check which made things more complicated. After this transaction, statements showed my balance to be {$11000.00}. In addition, credit reports reflected that I exceeded my credit limit of $ XXXX, which resulted in my credit score dropping drastically. Still today, they are reporting the incorrect high credit balance on all three credit reports.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 603XX
Submitted Via: Web
Date Sent: 2023-11-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-06
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: I got a credit alert that the card was closed and I contacted the company and they said that they sent a letter that I did NOT recieve explaining the reason why they closed the account. I have never missed a single payment since over 10yrs ago when i opened my account. I belive that this was done in error and the company needs to correct this error by re-opening this store credit. Thanks
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 02155
Submitted Via: Web
Date Sent: 2023-11-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-06
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: I HAVE HAD ACCOUNTS WITH XXXX XXXX XXXX ON AND OFF XXXX XXXX 's AND NEVER HAD A PROBLEM. IN XXXX I WENT TO XXXX XXXX XXXX IN XXXX OHIO I PURCHASED A BED AND WASHER & DRYER, I SIGNED THE PAPERS AT STORE BY SELLS STAFF AND HAD TO DRIVE AROUND TO WAREHOUSE TO PICKUP FURNITURE, THE NEXT THING I RECIEVED A BILL FROM XXXX XXXXXXXX XXXX OF WHICH I MADE ARRANGEMENTS TO MAKE MY PAYMENTS ON LINE. I MADE ALL PAYMENTS FOR TWO YEARS ON TIME AND NEVER MISSED A PAYMENT OR WAS LATE. WHEN I CHECK MY PAYMENT BALANCE IN XXXX IT WAS APPROXMATELY {$2300.00}. WHEN I RECIEVED MY XXXX STATEMENT BAL WAS {$6400.00} I CALLED XXXX XXXX XXXX XXXX IN XXXX OH AND WAS REFFERED TO SYNCHRONY BANK, OF WHICH I WAS TOLD THAT WAS THE NEW AND CORRECT BALANCE BECAUSE THERE WAS A 24MONTH PAYOFF CLAUSE, STATING THAT I HAD TO PAY THIS BALANCE WITHIN THE 24MONTH PERIOD OR " INTEREST PAYMENT " WOULD APPLY. AS I HAVE STATED I DON'T REMEMBER BEING TOLD BY A SALES REP ABOUT ANY " 24 MONTH CLAUSE " NOR AS THIS EVER HAPPENED IN ALL THE YEARS I HAVE BEEN DOING BUSINESS WITH XXXX XXXXXXXX, I AM ALMOST XXXX XXXX XXXX I AM A 100 % SERVICE CONNECTED XXXX VETERAN WITH A XXXXXXXX XXXX XXXX XXXX XXXX XXXX IT IS OF MY OPINION AS A XXXX VETERAN AND ELDERLY PERSON OF HAVE BEEN TAKEN ADVANAGED OF, AND TAKEN IN A MONEY SCHEME OR SHAKE DOWN BY THIS COMPANY OR BANK, I DON'T REMEMBER SIGNING ANY DISCLOSER DOCUMENTS ABOUT 24 MONTH PAYOFF AND DO I REMEMBER ME GIVING XXXX XXXX PERMISSION TO SELL MY ACCOUNT TO SYNCHRONY BANK I BELIEVED I WAS DOOPED INTO THINKING MY PAYOFF WAS CLOSE TO {$2300.00} WHEN {$400000.00} WAS ADDED TO MY ACCOUNT, I BELEIEVE AS A XXXX VETERAN AND XXXX PERSON I WAS TRICKED AND TAKEN ADVANTGED OFF.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 456XX
Submitted Via: Web
Date Sent: 2023-11-06
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-06
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: Improper use of my credit. In accordance with the Fair Credit Reporting Act, this creditor violated my rights. Under 15US Code1681 Section 602, states : I have the right to privacy, 15USCode1681 Section 604A Section 2.It also states that a consumer reporting agency can not furnish a second account without my written instructions. Under 15USCode1666B, Creditors may not treat a payment on a credit card account, under an open a Consumer Credit Plan, as late for any purpose. This includes my Synchrony Home, My XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX ). Any that I may have missed, but posted on my credit report as late. Please clear this up. Thank you XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 93612
Submitted Via: Web
Date Sent: 2023-11-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-06
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: Toward end of XXXX, beginning of XXXX I was reviewing my credit report and noticed that my Synchrony account had a closed status. Account was and closed without reason or notification. They were receiving on time payments. When I contacted the company I asked the rep to email me a document stating they were authorized to take this action. The rep placed me on a long hold and claimed to have sent the document but it was never received. I escalated call to supervisor who stated based current status of my credit they made the decision to close my account. I am currently receiving harassing phone calls and emails for payment after they closed the account. This is a violation of the Fair Credit Reporting Act. They accessed my credit report without my authorization, notification and added information to my credit report without my consent.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 601XX
Submitted Via: Web
Date Sent: 2023-11-06
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A