Date Received: 2023-06-13
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: The loan was previously written off by another lender and/or servicer. Specialized Loan Servicing recorded a transfer last year ( XXXX ) and started foreclosure proceedings this XXXX ( XXXX ). This account has not been paid for over 16 years and I was told it was written off and it stopped being reported on my credit report that long ago. I have received conflicting information about the transfer and ownership of this loan. I'm now being charged all these years of interest and have a pending foreclosure sale date. I'm current on my fist mortgage which was modified over 10 years ago and at that time this second loan was not showing up on my credit or title.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92704
Submitted Via: Web
Date Sent: 2023-06-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-12
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Good evening, On XX/XX/XXXX I sent a payment of {$10000.00} for a payoff payment for my home mortgage loan. Specialized Loan Servicing is my mortgage company, they denied my payoff payment because it was not a certified payment or wire transfer. I spoke to a customer care representative by the name of XXXX, who stated that out of the {$10000.00} they could apply {$9000.00} to the principle and then refund the remaining balance of {$1500.00} by check back to me and with that we would in return either send a certify payment or wire transfer to SLS for the payoff balance. On XX/XX/XXXX I received this information : Subject : Payoff Customer Specialized Loan Servicing to : Sent : XX/XX/XXXX XXXX XXXX Hello, This message is to inform you we are in the process of returning funds received on XX/XX/XXXX in the amount of {$10000.00} certified funds required to close the loan. You can request to have a payoff quote generated by selecting the purple Payoff Quote button located on the right side of the home screen on the online portal. The Payoff Statement will have the information on how to submit payoff funds through wire transfer or cashier 's check. Thank You, XXXX XXXX ID : XXXX SLS accepts calls from relay services on behalf of hearing impaired borrowers. If you have questions that are general in nature, you may utilize our new virtual agent, XXXX. Simply click on Ask XXXX wherever the banner appears. A dialogue box will populate allowing you to pose your questions. XXXX will search our database and provide you specific information without the need to search the site. After receiving this information I called the Costumer Care contact number on XX/XX/XXXX and spoke to a Costumer Care Representative by the name of XXXX XXXX XXXX to acquire if SLS had mailed out my refund check of {$10000.00}. XXXX informed me that my funds were siting in a Cash Fund area and that to complete the process of returning my funds of {$10000.00} it wouldn't be completed until the XXXX of XXXX and at that point maybe a check would be sent out. I asked to speak to a Supervisor, XXXX informed me that they do not have Supervisors that work for the company and that I would have to wait till the process was completed. Later same date I called back and talked to a Costumer Care Representative XXXX XXXX XXXX, I explained the situation I was having to XXXX and asked him is they had any Supervisors I could talk to if he could not resolve my situation. XXXX replied with that the company does, but he would have to either email her or call her and that she would only respond if she felt like if she needed to. XXXX was very thorough on checking the status of my loan account and did inform me that it take 20 BUSINESS DAYS to complete a process to refund my check back and that they purposely with hold funds so that you have to make a monthly mortgage payment. My payoff quote is good till XX/XX/XXXX in the amount of {$9600.00}. My refund of {$10000.00} will not get to me in time to reach the time line of XX/XX/XXXX with out having to request another payoff quote, SLS is forcing me to have to make a monthly mortgage payment of {$2200.00} on XX/XX/XXXX so that they can continue collecting interest from me. No where in the information I received from XXXX XXXX ID : XXXX on XX/XX/XXXX that it would take XXXX business days to be refunded my money.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 38464
Submitted Via: Web
Date Sent: 2023-06-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-08
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Specialized Loan Servicing LLC ( SLS ) took control of our loan from XXXX Mortgage. During the transition SLS raised our outstanding principal without explanation. I have made numerous calls, spent hours on the phone with them and provided documents yet they provide no help in rectifying the issue. Their customer service representatives refuse to escalate calls to management. After weeks of calling and being told the issue would be solved to no avail, I pressed them further and insisted I would contact the governing body if I continued getting the run around. They responded by removing my name from the account and from successor in interest, refusing to speak with me although they had made no prior mention of any issues and acknowledge having received the information from my previous lender stating that I am. After researching SLS and reading other complaints about their predatory practices, as well as CFPBs prior settlements with SLS and parent companies, it has reaffirmed my own belief that SLSs goal is not to service loans but to specifically foreclose on peoples homes.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: DE
Zip: 19810
Submitted Via: Web
Date Sent: 2023-06-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-07
Issue: Trouble during payment process
Subissue:
Consumer Complaint: For 2 years now I have been receiving my mortgage statement in my XXXX account and paying within a couple of weeks and then receiving an email stating that my " payment has been received ''. It went well for quite a while. I am expecting to retire soon and wanted to pay extra on my principal so started doing that but one day I get a call stating that my mortgage is not paid. I had been paying up to 2 weeks or better ahead of the due date all this time, very consistent. They stayed very consistent with me for almost a year so I asked that it be fixed it twice and then this last time I experienced a person on the other end telling me that I had not noted how the money was to be applied therefore it was totally applied to the principal and now my monthly was late. I asked the young man to just do as they had done all these other times... it's been very upsetting. I submitted to XXXX but it was outside their scope. I am hoping that somehow this can be resolved. I even resorted to considering refinancing but that would be entirely outragious because of the expense it would cause me. I will provide the log of statement/payment/received to the history of this mortgage. I would be so very grateful if this can be resolved.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-06-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-07
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I send the company a cashier 's check and the just keep the payment and keep asking for payment.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: LA
Zip: 707XX
Submitted Via: Web
Date Sent: 2023-06-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-08
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I am writing based on the mistreatment I received from my mortgage servicer, Specialized Loan Servicing, LLC (SLS). SLS services or serviced loans for properties held at XXXX (redacted street) (sold in XXXX XXXX) and XXXX (redacted street, several doors down from XXXX) (trying to sell), both in XXXX. SLS is based in Colorado, at least domestically. There is a note on their website that complaints need to be filed in Texas, and I am also filing in Illinois as that is where I am domiciled. There is significant supporting material that I could submit if or when requested, but I do not want to overburden the servers not counting numerous communications (often contradictory or incorrect), I have a stack of call notes several inches tall. I have contemporaneous notes from virtually all my discussions with SLS customer service representatives (CSR) as well as most of their correspondence. Much of the correspondence from SLS is not meaningful as it took several days to go from computer to print to mailing. They are better now, but many of the earlier correspondence would occur after subsequent actions had occurred. In summary: We started to attempt a short sale on the XXXX property in XXXX. It took four and a half years to consummate a short sale on a XXXX XXXXroperty with about XXXX in mortgage debt. There were multiple starts and stops, and each time I phoned in to check on the progress, I had to start over again with representatives since there seemed to be no recordkeeping on SLS part. It was not until over four years into the process that SLS explained that they were the servicer only and there were two different investors in the mortgages. This explained why we were constantly running into situations where one investor might approve the sale, but the other investors approval went stale and had to be resubmitted from step one. There were at least five complete restarts of the process due to this. At one point, one of the CSRs told me that the reason the processing was taking so long and that we risked rejection was that the loans were being repaid, and that we would have a better chance of getting approval if we were not paying the loans. We stopped paying the debt so that the short sale would occur. At one point, I told the CSR that it sure looked like they knew that the mortgagee was an XXXX XXXX man and that they were hoping that when he passed away, I would continue to make the payments on the loans. There was about 15 seconds of silence before the CSR stated that they would never do that. I suggested they look at the account history (only about 18 months at that point) and tell me differently. They looked and could not. It still took an additional three years or so. and in that period, we were charged over XXXX in apparently junk fees for things like property inspection, which were charged to BOTH loans though it is highly unlikely that the property was inspected given its location and the fact that live appraisers could not be located for the sales valuations. We were also charged foreclosure fees, though the property was never placed in foreclosure. We also did not receive notifications of the charges as they were occurring. As to the multiple submissions of data o Whenever additional information or repeat of information was requested, it was submitted within 24-36 hours. Every time. I have the proof of email submissions saved in my XXXX and can append them to a submission if needed. o On some calls with CSRs, I was told that information was not submitted, which is why SLS was not processing the paperwork. I promptly showed that not only was the documentation submitted properly and promptly, but also submitted evidence showing that. o Many times during the process, I received information by mail or in the CSR calls that we had withdrawn our submissions for short sales. As I indicated in all my calls, based on the fact that for over a year in the process I was calling weekly to check the status, it should be evident that I was not withdrawing from the process. I NEVER withdrew from the program for the attempted short sale. o Multiple times I had to provide information to a mortgage company and underwriters to unclog the process that should never have been required. For example, I had to explain a Required Minimum Distribution from an IRA, I had to explain how we did not control publicly traded companies and thus had no control over certain information provided or not provided, and probably most frustratingly had to resubmit data since on my Schedule C some self-employment income was labeled XXXX XXXX whereas when I submitted an interim income statement for their analysis I called it XXXX XXXX XXXX XXXX, and SLS thought they were different businesses and delayed the mortgage review. o On a call XXXX XXXX (pen blotched I think that is the date), XXXX at XXXX XXXX Central Time, I spoke with XXXX in the Retention Department. I had received information that the document submission was incomplete. I supplied evidence on the call that I had submitted all requested documentation. I was told, this happens all the time. They are always asking for documents we already have and that gets everyone upset. o Not only did they often ask for documents they already had, they often held up processing for documents they were adding to the request list without informing us the documents were needed. There were also several times when the introductory voice message said that the documents were being analyzed but the CSR indicated they were not. o For example, on XXXX XXXX XXXX at XXXX XXXX Central Time, we were told that all documents were submitted on the introductory message on the call but the CSR informed us the processing was delayed as there were missing returns, which was not true as I could and did show. On XXXX XXXX XXXX at XXXX XXXX Central Time, I was told the underwriter needed additional documentation as to a required minimum IRA distribution of approximately XXXX, which held up processing. o I also have documentation of several CSRs who hung up on me during discussions and of requests on their voice mail system for call backs. In the five plus years we have been trying to do the two short sales, NO CALLS HAVE EVER BEEN RETURNED. o On several calls, I requested to talk to a supervisor. None was ever provided apparently, SLS does not have a mechanism for its customers to advance a question. I left several requests for supervisors to call. NONE EVER CALLED BACK. o On XXXX XXXX XXXX at XXXX XXXX Central Time, I was told that the P&L statement submitted for an interim period for a Schedule C needed to be signed or certified by a CPA, which was a new request after MANY submissions. In addition, as a CPA, I tried to explain that what they were asking for in the manner they were asking was against CPA Professional Standards, but they would not listen. In effect, they were asking me to violate my professional standards to appease their underwriters and give them cover for not promptly doing their job. o On my XXXX XXXX XXXX call, I was told by the CSR that you dont want to listen to the recording at the beginning of the call, where it tells you if all documentation was received, for example. o On XXXX XXXX XXXX, I was informed by the CSR that an application was never accepted in the first place. This was two years into the process. A while later, I was informed that SLS was getting confused on my submissions since everything was through SLS (a mortgage and a HELOC), I was submitting paperwork with both account numbers at the top of the papers. They told me two plus years into the process that I needed to submit all the information twice, one for each account. At this point, I started doing that. o In XXXX XXXX, four months into the attempted sale of XXXX, I was informed that some of my paperwork was rejected as they required a wet signature and not a copy or XXXX XXXX. Again, this was four months and multiple submissions into the process. o The attached letter details how SLS changed the valuation of the XXXX property from the reasonable and I believe correct amount of XXXX to XXXX based on the SAME PAPERWORK. The lower, correct value is compatible with the selling price of the XXXX XXXX six months earlier. The increase, based on my experience with SLS, is in my opinion nothing more than an attempt to squeeze more money out of the situation. o When the valuation was disputed within three days of discovering the issue, in midXXXX there was no response. Apparently, my submission through the website like I did for all short sale documentation was not in accordance with their procedures to send any dispute to a street address. Two months later, I sent in the dispute to the street address after finally determining with a competent CSR the cause of the lack of response. Their mailed acknowledgment to me stated that they would reply within the legally permitted timeframe, without indicating the timing to be expected. o The CSR who had assisted me in figuring out the valuation issue started an investigation into the error in XXXX I have an email from that CSR dated XXXX XXXX XXXX that they apologized for issues and were starting an investigation into my complaint, which they had received, which contradicts their other comments as noted above. For some reason, this what should have been simple review took three months. Had the first short sale been properly processed, the Cancellation of Debt income we had to report would likely have been hundreds if not thousands of dollars less, since there was at least 18 months of interest added to the loan balances at closing, which should not have been incurred. The Cancellation of Debt income was also increased by the approximately XXXX of junk fees attached to the account generally without our knowledge. The incomplete processing including the use of the incorrect valuation of the second property is costing me approximately XXXX per month in mortgage, HELOC and HOA payments, plus utilities. We have not been able to rent the property as we believe that they were about to be sold and were led to believe it might be harder to sell with a tenant in place. Shortly into this three-month interregnum, I was told that my applications had expired and I had to refile all my paperwork. SLS placed one or two of my payments into a suspense account for some reason, and did not apply the payments to the balance due. Then they reported me to credit ratings agencies for being late with payments. I filed a complaint with XXXX and it was resolved, with no apology from SLS (not that one was expected). The final rejection letter from SLS which alleged to answer my dispute indicated that the offer was XXXX This shows there was an issue at SLS the negligent at best valuation was XXXX and the offer was XXXX (well above the correct value oXXXX XXXX) for a DIFFERENCE of XXXX. This response from SLS further buttresses my contention that SLS is not aware of what it is they are doing. SLS incompetence and negligence has cost me thousands of dollars and countless hours between phone hold time, discussions and repeats of information with CSRs, and accumulating and sending documents many times the attempted sale of XXXX is now on its fifth submission in ten months. I am not sure if there is any redress for me other than SLS being forced to perform its duties and functions as if it were a competent mortgage servicing company and help us complete the short sale. It should not take five years to complete a short sale that is as uncomplicated as the XXXX XXXX should have been, and so far ten months for XXXX XXXX If you would like specific notes, emails or SLS letters to further explain the above or to help aide your understanding, please let me know. THE PRIOR LETTER REFERRED TO ABOVE IS: Sir or Madam: I am writing in response to your letter dated XXXX XXXX XXXX regarding a potential short sale of the property at XXXX (redacted street), XXXX XXXX, mortgage number (redacted). The letter indicates that the offer was insufficient. When I contacted the Customer Resolution number, I was told that the offer was XXXX below the XXXX value of XXXX to XXXX that the investor used. HOWEVER, the two copies of the XXXX I received from SLS indicated a valuation of XXXX. The offer we received satisfied this valuation. The customer service representative forwarded copies of the two XXXX on the property. Interestingly, both were dated XXXX XXXX XXXX for the property investigation. The initial valuation was the XXXX determination. The property somehow in the next ten days was increased in value by about a third, to the XXXX valuation, with no indication as to how or why. When I finally was able to get through to Customer Service again on Monday, before even indicating what the issue was, the representative stated that the property had a valuation of XXXX. I am writing to figure out what happened, what is going on and what can be done I do not want the information provided to go stale and have to reapply, I do not want to lose another potential buyer, and based on the sale of another unit same condition of the property, same situation as a borrower - a couple months ago, the lower valuation is appropriate. How do we correct this and have the investor understand the situation and continue with the sale? This is of utmost importance. I have been working on this specific round of short sale for over six months and we need to reach a conclusion.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 602XX
Submitted Via: Web
Date Sent: 2023-06-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-06
Issue: Trouble during payment process
Subissue:
Consumer Complaint: My spouse and I closed on our house XX/XX/XXXX and the loan servicing was transferred to Specialized Loan Servicing ( SLS ) on XX/XX/XXXX. At closing ( XX/XX/XXXX ), we paid XXXX months of property taxes, {$6600.00}. This should have been for our XX/XX/XXXX tax payment and to fund our escrow account. SLS was responsible for paying property taxes out of our escrow account in XX/XX/XXXX ( XXXX mths ) and XXXX of XXXX ( XXXX mths ), but did not pay the taxes on time, total missed payments for XXXX of {$11000.00}. As of XX/XX/XXXX, SLS was holding XXXX months of property taxes and still had not paid the XX/XX/XXXX & XX/XX/XXXX tax bills. This violates federal lending laws. In XX/XX/XXXX, SLS inexplicably issued a {$4100.00} refund to my spouse as if there was an overage in our escrow. This was only due to taxes not being paid at all in XXXX. On XX/XX/XXXX, SLS paid XXXX XXXX {$5500.00} for the XXXX XXXX half taxes and another {$5500.00} for the XXXX XXXX half taxes. Then, in XX/XX/XXXX and XX/XX/XXXX, SLS shows they paid {$4800.00} for our property tax payments, an amount that was short by {$750.00} each time. But, XXXX XXXX 's records indicate that {$5600.00} was received in both of those months, which indicates a cumulative {$1500.00} accounting discrepancy from SLS 's transaction history. In XX/XX/XXXX, SLS sent an escrow shortage letter showing a - {$5400.00} negative escrow balance with a {$2100.00} required minimum, and a {$7600.00} total escrow shortage. SLS then notified us of a $ XXXX escrow shortage to be added on to our regular mortgage payments for XXXX months, to make up for their ongoing mishandling of our escrow account. SLS is responsible for the missed payments and massive discrepancies in our escrow balance resulting in the {$780.00} a month shortage. SLS at no point provided any communication regarding missed payments in XXXX or that the balance therefore was severely different than the escrow analysis provided. I called them to discuss the shortage in XX/XX/XXXX and they did not notify me of missed payments on their behalf. Last week, I returned their call and notified them that I intend to file a dispute. They logged the call in their system with a note that I understood and agreed to the shortage amount. After XXXX months, our taxes have never been paid correctly nor has SLS accounted for our escrow funds correctly. They continually stonewall us and do not tell the truth. Attached please find the documentation from XXXX XXXX and SLS.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 22304
Submitted Via: Web
Date Sent: 2023-06-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-05
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: XXXX XXXX XXXX XXXX XXXX XXXX CA XXXX Email : XXXX XXXX XXXX XXXX Specialized Laon Servicing XXXX XXXX XXXX XXXX # XXXX XXXX XXXX, CO XXXX LOAN NO XXXX DISPUTE UNDER FDCPA ( Violation 809 Not Validating and charging fees with disputed amount ) As per requested dated XX/XX/XXXX for clarification and deadline to send response of XX/XX/XXXX has passed with no response. After receiving loan modifications documents I need clarification before documents signed and returned for payment to start on XX/XX/XXXX. Its XX/XX/XXXX I received not classification. THEREFOR NO PAYMENTS CAN BE MADE AND EXTENSION SHOULD BE GRANTED. As stated on my XX/XX/XXXX request this is my official dispute that I do not money to anyone in US including SLS for mortgage loan of my home. MATTER OF FACTS SLS OWES ME REFUND FOR ENTIRE FEES CHARGED {$2400.00} PLUS AND {$5900.00} FOR OVER PAYMENT TOTAL AMOUNT OF REFUND {$8400.00}. I HAVE SEVERAL OTHER DISPUTES ON THIS LOAN AND SLS CONTINUED TO VIOLATE FDCPA 809. Not validating debt and charging fees while multiple disputes have not been resolved and timely filed. This dispute is based on Loan Modification received on XX/XX/XXXX dated XXXX XXXX XXXX FDCPA dispute valid if its filed within 30 days. Based on the history this dispute will be sent to Attorney General of Colorado that SLS comply with FDCPA laws, XXXX XXXX and CFPB. FACTS OF DISPUTE XXXX. Balance on the loan is not correct. In XXXX XXXX {$99000.00} was paid by XXXX. According to XXXX XXXX XXXXk they applied principal, interest and escrow from XX/XX/XXXX to XX/XX/XXXX response to CFPB complaint XX/XX/XXXX, " XXXX and recently reiterating the same Exhibit A. Total of 58 months payment. XXXX. My loan is fixed interest rate so principal of {$310.00} from XXXX to XXXX principal Exhibit B should have been applied to my account of {$17000.00} for 58 months. XXXX. Only principal applied was {$25000.00} which is principal reduction exhibit A and not additional {$17000.00} XXXX. Property tax from XX/XX/XXXX to XXXX {$14000.00} exhibit C. A. Principal balance on XXXX XXXX was {$110000.00} B. Payment of {$99000.00} made in XX/XX/XXXX XXXX Less XXXX equals to {$86000.00} ( {$110000.00} less {$25000.00} ) XXXX The loan was transferred to SLS on XX/XX/XXXX principal balance of {$85000.00} is not correct exhibit XXXX. XXXX {$99.00}, XXXX les {$25.00}, XXXX principal reduction, less {$24000.00} principal, less escrow from XX/XX/XXXX to XX/XX/XXXX {$14000.00}, less fee {$1500.00}, less interest XXXX ( 58 months ) {$35000.00} equals to is the principal balance on the loan should have been on XX/XX/XXXX {$61000.00} not {$85000.00} XXXX. Property tax from XX/XX/XXXX to XX/XX/XXXX is {$9800.00} not {$13000.00} XXXX. Of {$60000.00} paid by state {$17000.00} exhibit F provide how did XXXX come up this figure and provide tax bills for XXXX to XXXX XXXX. ( I DO NOT NEED ESCROW ANALYSIS BUT TAX BILLS ONLY ) XXXX. Around XX/XX/XXXX state paid {$7800.00} of which {$2.00}, XXXX tax was applied how did SLS came with this amount and provide property tax bill only. ON XX/XX/XXXX {$17000.00} AND XX/XX/XXXX PROPERTY TAX {$2700.00} WAS APPLIED TO ACCOUNT EXHIBIT D F AND PROVIDE TAX BILLS ONLY DO NOT PROVIDE ESCROW ANALYSIS. XXXX. IN 5 MONTHS, {$2700.00} PROPERTY TAX WAS APPLIED PROVIDE TAX BILL FOR THIS ONLY XXXX. Why there is escrow shortage property tax bill for {$3200.00} for XXXX and XXXX to XXXX {$3300.00}. XXXX. Why payment is due on XX/XX/XXXX when I have 3 months forbearance and payments start on XX/XX/XXXX has been approved? RESPONSE HAS TO BE RECEIVED IN 7 DAYS FOR ME TO FURTHER REVIEW AND LOAN MODIFICATION THAT CAN BE SIGNED RETURN SO PAYMENT CAN BE MADE ON XX/XX/XXXX. CONCLUSION I am using two methods none seems the amount I come balance of {$64000.00} and the balance of {$64000.00} is not correct. Method one : Unapplied principle of {$24000.00} based on exhibit A should have been applied but have not been applied. XXXX payment of XX/XX/XXXX was {$99000.00} Less principal reduction {$25000.00} Less escrow from XX/XX/XXXX to XX/XX/XXXX {$14000.00} exhibit C Less interest XX/XX/XXXX to XX/XX/XXXX XXXX Exhibit B Less fee {$1500.00} The balance is {$24000.00} miss applied and is missing payment. BALANCE AS OF LOAN MODIFICATION DOC OF {$64000.00} IS NOT CORRECT SHOULD BE REDUCED BY {$24000.00} ( {$64000.00} LESS {$24000.00} = {$40000.00} ). ON XX/XX/XXXX LOAN TRANSFERRED SHOULD UNPAID PRINCIPAL BALANCE OF {$40000.00} NOT {$85000.00} NOTE : If you disagree with property tax exhibit C provide me copies SLS and XXXX has for both method one and two with property tax bill only. METHOD XXXX Principal balance on XX/XX/XXXX was {$110.00}, XXXX exhibit XXXX {$110000.00} Less principal reduction {$25000.00} exhibit A Less principal balance misapplied funds {$24000.00} Balance should be {$62.00}, XXXX not {$86000.00} or {$85000.00} ( on XX/XX/XXXXXXXX ) Add {$9800.00} property tax from XX/XX/XXXX to XX/XX/XXXX exhibit C Add {$2900.00} property tax bill for XXXX to XXXX exhibit C Add property tax for XXXX {$3000.00} from XX/XX/XXXX to XX/XX/XXXX for 11 months Exhibit C. {$77000.00} ADD {$9800.00} Add {$2900.00} Add {$3000.00} Total {$77000.00} Less {$9800.00} property tax XXXX XX/XX/XXXX exhibit C Less {$2900.00} for XXXX exhibit C Less property tax {$3000.00} Balance {$62000.00} State payment {$60000.00} plus {$7800.00} = {$68000.00} BALANCE ON THE LOAN SHOULD BE XXXX AND SLS OWES ME REFUND OF ( {$5900.00} ) not I owe {$64000.00} based on loan modification should be refund amount of {$5900.00}. I OWE NOTHING ON THIS LOAN BUT SLS OWES ME REFUND AMOUNT OF {$8400.00} NOT {$64000.00} IF YOU DISAGREE PROVIDE ME ENTIRE PROPERTY TAX CONTRARY TO EXHIBIT B AND PROVIDED ME ITEMIZE RECORDS WHY YOU DISAGREE. THIS HAS TO BE TO BE RESPONDED TO ME IN 7 DAYS OR EXTEND LOAN MODIFICATION PAYMENT DATE FROM XX/XX/XXXXXXXX WHEN I WILL PROVIDE RECORDS THAT IS CONTRADICTING Note : No exhibits included in the dispute was provided on XX/XX/XXXX. S/S. XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-06-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-04
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Mortgage Details : In XX/XX/2006, My late husband XXXX XXXX entered into a mortgage agreement with XXXX XXXX XXXX XXXX on our propertry located at XXXX XXXX XXXX, XXXX XXXX, CA XXXX. This mortgage included a 2nd mortgage, which was subsequently sold or transferred to Specialized Loan Servicing in the last couple of years. Disappearance : For over 10 years, there was no communication or correspondence from any lender. During this period, no statements, invoices, or any form of communication regarding the 2nd mortgage were received. Recent Activity : In the past couple of years, Specialized Loan Servicing ( XXXX # XXXX ) suddenly resurfaced, attempting to foreclose on my property. They sent a Notice of Default ( NOD ) and demanded full payment, including interest for the period in which no statements or communication were provided. Violation of Law : The demand for full payment, including interest for the period when no statements were sent, is in direct violation of applicable laws and regulations, This is typical of Zombie Loan debtg buyers infringing on Home owners rights. Complaint : Unlawful Foreclosure Proceedings : Specialized Loan Servicing 's attempt to foreclose on my property based on a zombie 2nd mortgage that resurfaced after a decade of silence is highly irregular and unjust. The lack of communication and any indication of the existence of the mortgage during this extended period makes their sudden foreclosure attempt unjust and unwarranted. Charging Full Interest : The demand for full payment, including interest for the period in which no statements or communication were provided, is a clear violation of consumer protection laws. It is illegal to charge interest on an obligation when the borrower has not been provided with regular statements or communication regarding the debt. When I requestred a copy of the Mortgage note from them to confirm they even own my loan I was sent a copy of my first mortgage note which is highly unusal.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 920XX
Submitted Via: Web
Date Sent: 2023-06-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-02
Issue: Trouble during payment process
Subissue:
Consumer Complaint: XXXX 2023 Notice from XXXX XXXX that taxes were not paid and lien would be filed XX/XX/2023 Contacted SLSXXXX - They opened a case to research Was told it would take 10 days, Multiple calls to find out what happened and what was being done One gentleman figured out the issue ( incorrect parcel number ) Even knowing the issue and the solution they would do nothing until research request was completed. XX/XX/2023 we paid the taxes to prevent a lien from being filed XX/XX/2023 - provided SLS with proof we paid the taxes After 30 days research was finally finished and they determined parcel # issue XX/XX/2023 they sold the loan to XXXX XXXXk XX/XX/2023 they cut a check for the penalties but sent it to XXXX instead of me At this point I'm still out ~ {$7000.00} XX/XX/2023 we sent a letter requesting information who was at fault XX/XX/2023 finally received a letter from XXXX XXXXSLS confirming mistake but not willing to compensate me for the {$7000.00} that I have not had for over 75 days. Requested Escrow Analysis from XXXX in XXXX Received a refund check for " {$7000.00} on XX/XX/XXXX SLS has not updated the credit bureaus so our reports are showing that we have XXXX {$380000.00} loans outstanding. One at SLS and one at XXXX. I have hours of recorded phone conversations and emails documenting this entire mess.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30066
Submitted Via: Web
Date Sent: 2023-06-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A