Date Received: 2023-07-11
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I am complaining again about Specialized Loan Servicing who processes payments for my loan. My loan is an adjustable rate and per the terms of the note the payment was to increase due to the increase in the interest rate. However, instead of increasing my monthly payment decreased as did my amount paid towards principal. This company is inept. I have mailed them a letter stating the issues. XX/XX/XXXX is when the new monthly payment should have increased. Can you please help in this matter? Sincerely XXXX XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 959XX
Submitted Via: Web
Date Sent: 2023-07-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-12
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I sent Specialized loan Servicing 3 monthly payments of XXXX and they were supposed to remodify loan. Then I'm contacted by XXXX XXXX and they say that it's in default and that there was no record of me paying those amounts. The whole thing is a fraud I never even took the loan out nor did I have any knowledge of it and I never received a XXXX. I've paid thousands of dollars and the loan is still at it's original amount. I've never even seen the loan documents. XXXX XXXX did not have my permission to give anybody a loan. I've been paying on this loan for years because they keep threatening to take my home.This is not uncommon I am discovering why haven't you shut these crooks down. Many innocent people are losing their homes and nothing is being done. What's going on? Furthermore, I never recieved compensation from Specialized Loan Servicing as I am an affected consumer and in 2020 they were ordered to pay out over {$300000.00}.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 922XX
Submitted Via: Web
Date Sent: 2023-07-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-11
Issue: Trouble during payment process
Subissue:
Consumer Complaint: My name is XXXX XXXX my LOAN NUMBER ARE XXXX MY Loan before wiith XXXX but they take over they wana make money forcefully doing aplly loan modification just giving me excuse shortage of escrow amount they doing everything sudden forfully ccharge me extra monthly payment threat for my credit score sending bad info to my credit report
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-07-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-10
Issue: Trouble during payment process
Subissue:
Consumer Complaint: On the XXXX of XX/XX/XXXX I checked to see if my property taxes had been paid. They had not. Since I was about to receive a penalty for property taxes not being paid on time I paid these taxes ( {$2300.00} ) through my bank account. My mortgage is supposed to include the payment of my property taxes, which specialized loan services failed to ensure went through. They state that there payment was sent on XX/XX/XXXX. But this was not indicated when I first contacted them in XXXX of XXXX. After multiple months of being told the item was being looked into the company finally received the portion that was to be paid through my mortgage from the state of Oklahoma. I have made multiple calls to confirm that the reimbursed amount would be sent to me upon receipt. Now that the money has been received it was posted to my escrow account on ( XX/XX/XXXX ). This money should never have gone to SLS and should have been sent to me as I am currently out both the payments for taxes associated with my mortgage ( {$2300.00} ) and the same amount taken from my bank account, which never should have been necessary. I am now being told that an escrow analysis will be conducted and I'll be sent the current overage. This is not what was agreed upon over the phone during the first couple months of phone calls. All that I am requesting is that they return my double payment amount ( {$2300.00} ) to me. I have been out this money for approaching 7 months. They never should have had access to my portion of the taxes and have essentially pocketed my payment with the plan to pay me whatever portion remains after an escrow analysis. I am requesting the full payment ( {$2300.00} ) as the money I paid from my bank account never should have been needed or involved. The refund should have been sent directly to me and not to specialized loan services. My complaint stems from the amount of time it has taken to resolve the issue ( past 6 months into the year ) along with them only trying to return a small portion of the funds, which I have now paid twice to me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OK
Zip: 73120
Submitted Via: Web
Date Sent: 2023-07-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-10
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I purchased a mortgage with XXXX XXXX to payoff a home equity loan in XXXX they in turn sold the loan to Specialized Loan Servicing Company. For XXXX years now i have been calling emailing and fighting with this company and providing information that i am not in a flood zone. They have now placed forced lender flood insurance on me 3 times at a price of {$3300.00} - {$3100.00} per year. In XXXX i received a letter that my monthly payment was going up from {$1000.00} per month to $ XXXX. Although i have sent many FEMA maps, letters from the originial lender and attemped to speak to someone of authority at SLS I have been unable to get any help. They all say they don't know how I can get to a person of authority to speak to. On XX/XX/XXXX I finally purchased a flood insurance policy on my own and paid in full for the year I just called and through the recording found out that they also deducted payment for that policy which I had already paid in full.. I sent it to the mortgage company on three separate occasions with no acknowledgement. They state my escrow is short approximately {$7400.00} which is all due to the forced flood insurance. At the first of XXXX the did in fact deduct at payment of $ XXXX which I can not afford on a fixed rate mortgage. I am desperate at this point and do not know where to go for help.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 279XX
Submitted Via: Web
Date Sent: 2023-07-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-05
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Got this mortgage on XX/XX/2006 have paid more than XXXX and the balance is more than the actual amount barrow which was XXXX I now owe around XXXX please help me
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92545
Submitted Via: Web
Date Sent: 2023-07-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-05
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: On XXXX XXXX I contacted Specialized Loan Servicing after receiving an NOD on our property. This debt was included in a BK in XXXX and transferred to SLS in XXXX of XXXX- which we were not aware of. We were told we could make an offer to SLS to get the lien released, as we want to keep our home that we have had for 22 years. They told us to get a full appraisal, a current payoff and write an offer letter. We did all of that and submitted to them on XX/XX/XXXX. We were told it would take 3-5 business days to get an answer. We had no response from them after a couple of phone calls. Then I called and spoke to a Supervisor who did not treat me professionally and said that I had this free money and had lived there all these years without paying. My husband and I are XXXX XXXX and had worked very hard to keep our home. They said our balance was $ XXXX ( which started out at {$75000.00} ) and that we would have to come in with {$40000.00} and no other options. There is no equity in the property as the full appraisal came in at {$850000.00} and we owe {$830000.00} and I offered {$5000.00} to settle. I keep getting different answers from them and they will not let me speak with any managers or upper management. I do not want to lose my home!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92656
Submitted Via: Web
Date Sent: 2023-07-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-05
Issue: Trouble during payment process
Subissue:
Consumer Complaint: On XX/XX/XXXX loan modification was approved which had wrong property tax of {$340.00}. I have filed enough complaints about property tax either wrong calculated, wrong amount was taken out was and so on. This issue has never been resolved. I had filed a complaint with XXXX XXXX that only partial escrow was corrected. It stated in the response on XX/XX/XXXX it WAS INADVERTENTLY ADDED HOME OWNERS INSURANCE. From XXXX until XXXX SLS refused to correct the mess and ITS ONLY TO COVER RESPONSE SLS BACK SIDE ONLY INADVERTENTLY HOMEOWNERS INSURANCE WAS ADDED. ITS JUST BALONEY TO STATE INADVERTENTLY CLOE TO TWO YEARS LATER CFPB AND FEDERAL GOVERNMENT HAS BEEN MADE FOOL BECAUSE SLS KNOWS CFPB IS TOOTHLESS TIGER WILL ACCEPT ANY RESPONSE EVEN IF IT IS WRONG. After loan modification documents exhibit A {$340.00} property again has been added. Exhibit B after multiple complaint property tax corrected to {$260.00} request was made to correct. On XX/XX/XXXX a written request was made to correct by XX/XX/XXXX so loan modification can be signed and returned. Respondent failed and refused to correct property tax amount. Despite not returning corrected loan modification responded has been charging late fee for NONE OTHER CFPB BEING TOOTHLESS TIGER. We have been charged late fee while we are in forbearance plan. Charging a late fee without responding to my inquiry to correct loan modification is a violation of FDCPA. Likewise, is violation of FDCPA to charge late fee while I filed written dispute filed on XX/XX/XXXX and no response has been received as of XX/XX/XXXX. Its over 45 days I have not received response I have not received corrected loan modification. XX/XX/XXXX I requested to provide corrected loan modification its XX/XX/XXXX I have not received corrected loan modification.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-07-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-03
Issue: Trouble during payment process
Subissue:
Consumer Complaint: As of XX/XX/2023 I had not heard from SLS about the account. I spent a greater part of Saturday, XX/XX/2023 going over the statements. I am going to attach a thorough breakdown of what it shows... I also hope that this will be the last complaint I have to file so that my account will be accurate.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-07-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-03
Issue: Trouble during payment process
Subissue:
Consumer Complaint: After my loan was refinanced and assigned to Specialized loan Servicing in XX/XX/2001, it came to my attention in XX/XX/2001 that a tax payment wasnt received to my town. After 2 years, many calls which left the matter unresolved, I had to pay XXXX XXXX XXXX the taxes and lawyer fees because the town hired them to get the money. I have backup documentation. I have the dates a times and who I spoke with at Specialized Loan Servicing. I am usually hung up in when I call, or am told all systems are down and I will receive a call back. I want to get my account reconciled, and my money returned to me
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 180XX
Submitted Via: Web
Date Sent: 2023-07-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A