Date Received: 2023-06-21
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I have an open complaint ( ID XXXX ) that I received a message from sls.net that it was resolved. It is NOT resolved. Here is the email I am sending them today... XXXX XXXX I once again would appreciate getting my account XXXX resolved. There has been much confusion and yet I felt my consistent payment early was being adhered to it had went smoothly up until approximately a year ago. The account for the past several months has been very upsetting and I hope I can get this resolved easily. I will take this to a more current transaction history because it has caused me enormous XXXX and upset to go further. A letter sent to me on XX/XX/XXXX ( attached, letter.pdf ) showed that the account had been updated to reflect the untangling of payments applied. So as of XX/XX/XXXX I was paid up until XXXX XXXX XXXX What happened is this I was called approximately XX/XX/XXXX and told I was late on my payment this had happened before and each time you would fix it because my practice had been that you would email me my statement alert and within a couple of weeks I would pay it it was always early, before the due date, and then you would send me a Received Your Payment email about 2 days later. Unfortunately when I called this time the young man I spoke with was unwilling to do the adjustment so I agreed with the young man to make the payment of XXXX ( this included a late fee, later removed per letter enclosed, letter.pdf ) online so that I would not go to 30 days late for XXXX ( which was resolved in the letter ). I have to add that I had also arranged a bill pay on XX/XX/XXXX through my bank of XXXX which was to pay the XX/XX/XXXX payment. I knew that the XXXX would bounce if I made the XXXX so I alerted the bank but it was too late to stop the check from going to you. I paid the XXXX because as of XX/XX/XXXX you had not cashed the check so I believed that, per the discussion with the young man, you would not have accepted it. Unfortunately you started trying to cash the XXXX on XX/XX/XXXX, then on XX/XX/XXXX, and finally on XX/XX/XXXX which created a fee to my bank each time of XXXX for the NSF charges ( see attached, XXXX ) also XXXX I dont know what happened with that accounting but certainly when I went on to your site to submit payment to test your bill pay, if it would be applied accurately to the month of XXXX, I submitted the payment plus the extra to principal totalling XXXX on XX/XX/XXXX and it was cashed through my bank. I have enclosed a copy of the transactions through my bank account ( see attached, XXXX XXXX I have looked at your transaction entries and see that you have taken away the XXXX that did get paid through my bank on XX/XX/XXXX. I would appreciate you correcting this. Also because of the correction letter that I received, I have calculated and there should not have been a payment due for XXXX and therefore the XXXX should have applied to XXXX payment plus overage going to principal. I felt that your online bill pay system would not credit my payment correctly so I went through my bank to pay XXXX which should be the XXXX payment if I am correct. With all the confusion I believe you are still saying I owed for XXXX. Please fix this account. I am sending another complaint to the cfpb.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-06-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-21
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Received by regular USPS mail today, XX/XX/2023, a letter from my loan servicing company, Specialized Loan Servicing, a part of XXXX XXXX, located in XXXX, Colorado a notification of escrow shortage on my escrow account. Notice includes increasing my monthly mortgage payment {$150.00} per month from {$1500.00} to {$1700.00}, effective XX/XX/2023. Total shortage amount is {$1800.00}. I am a senior citizen who purchased this home less than a year ago. I am struggling in the present financial climate to make my current mortgage payments, although I have not missed a payment OR been late. My salary at work has been recently cut by over {$10000.00} per year. My fear is inability to keep mortgage payments current, and possible. foreclosure. I feel this is an unreasonable and unfair expectation with ridiculous short notice.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 175XX
Submitted Via: Web
Date Sent: 2023-06-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-20
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: We received a foreclosure notice on a loan we took out with Specialized Loan Servicing LLC back in XXXX, and we have been working with them and legal services in order to identify a solution to this problem. There is a trustee sale on our home on XX/XX/XXXX, and this is the only home we have. My husband is over XXXX and works as a mechanic getting work wherever we can. However, his business has been severely hit with XXXX and our children help us the best they can to make ends-meet. We jumped at the opportunity for a loan modification with Specialized Loan Servicing, but they have told us that we need $ XXXX down and we are unable to make that. But they are not willing to help any further than telling us if we do not have the money, there is nothing they can do. They did not even offer us a payment plan of any kind or have even allowed us to speak to any upper management. This does not seem to be in compliance with any fair business practices, especially because prior to XXXX, when we received the first foreclosure notice on the loan, they had never tried to contact us before. We received no other notice of this! This home is all we have.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92019
Submitted Via: Web
Date Sent: 2023-06-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-19
Issue: Incorrect information on your report
Subissue: Old information reappears or never goes away
Consumer Complaint: I had a home mortgage with XXXX XXXX that I needed to have a loan modification with due to XXXX. Had to do a second modification 8 years later due to XXXX complications. The second agreement was finalized at 4 % interest for 40 years. Specialized Loan Servicing bought the loan a few years ago and is reporting that my mortgage loan term is 48 year or 576 months. I do not believe this is fair reporting. Specialized Loan Servicing bought the loan as is with under 40 years left on the loan. How are they able to report this negative information when they themselves were never associated with the loan modifications? As well, the information on the modifications were older than 7 years when they bought the loan.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 34997
Submitted Via: Web
Date Sent: 2023-06-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-20
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: SLS has discriminated against me as a senior by stating untruths about my documents that many seniors would not be able to figure out time and lose their homes or property. An application for modification was submitted XX/XX/XXXX and XX/XX/XXXX, the account XXXX was mischaracterizing documens and falsely marking with no status, no signature, and or that they had not been received. On the last complaint that was submitted in XXXX, I inaccurately referenced reinstatement instead of the modification application that had been submitted. I was using the terms interchangeably not know they were XXXX different products. While i was trying to get the mishaps of the application addressed, I said reinstatement. Then, SLS did send a reinstatement quote which was disappointing because I was complaining about discriminatory behavior and practises. For example, The account manger continually marked tax documents with no filing status, even though they were prepared by leading tax software that do not make those type of mistakes. And to boot, they were not rejected by the fed or state. I use a fax/email software to prove and document what I submit. Unfortunately, this isnt the XXXX time my family has had to deal with a matter like this. My daughter had a similar problem with XXXX though not as obvious as what happened at SLS.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 903XX
Submitted Via: Web
Date Sent: 2023-06-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-16
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: This is a follow-up complaint because my original complaint was not addressed. The response from SLS addressed all of the actions that were taken from XXXX XXXX XXXX forward. However, my complaint is for the start of the forbearance process which was XXXX XXXX XXXX The response doesn't mention anything about the options that were presented to me at the start of the program. My home mortgage lender, Specialized Loan Servicing ( SLS ), offered me a XXXX relief program. The program began in XXXX of XXXX. It was a XXXX forbearance program. One of the options offered was, at the end of the forbearance, to add the amount that was in arrears on to the payment, which I agreed to. However, at the end of the forbearance, they instead required that the entire amount that was in arrears to be paid all at once. They told me at the time that it was the only option available, which was not part of the original terms, otherwise I would have never entered into the program. The terms are in writing, and they were also explained through the SLS rep over the phone. When my attorney 's office spoke to SLS recently, SLS told them that the reason I was not able to resume monthly payments is because I never opened the portal to start those payments. The rep I spoke with never advised me of a portal at that time. The reason they gave me was the option to resume payments was not available. That's two different reasons. Is it because the portal was never opened, or is it because the option was not available? All of the reviews of telephone calls from XXXX XXXX XXXX going forward that are included in the SLS response have nothing to do with my complaint. Specifically, I would like to know why the option to resume payments was suddenly no longer an option at the end of the forbearance?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NV
Zip: 89129
Submitted Via: Web
Date Sent: 2023-06-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-16
Issue: Trouble during payment process
Subissue:
Consumer Complaint: > 2 step process is constantly going back into enable mode no matter how many times a day I delete it! The system does not listen to me! > I was told to have my account removed to fix the problem, so they said it was removed it but it is still there! My account even shows 2 different passwords! > My XXXX has the confirmation of payment, which is her RENT, sent to her email and I need it sent to my email! She can not access my email to get a XXXX XXXX XXXX and I can not access her email to get verification of payment and it takes XXXX days for it to show on the system which causes me much stress as she is always waiting to the last day to pay her rent! > No matter what complaint I have with the problems with my daughter making the mortgage payment, all they say is " we're sorry you are having trouble ''. Problem isn't solved! I've had nothing but problems dealing with SLS ever since the beginning and want SLS to sell my mortgage to a physically accessed location in town! ASAP!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 956XX
Submitted Via: Web
Date Sent: 2023-06-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-15
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I finalized on a condo in XXXX of XXXX with a mortgage from XXXX XXXX. The mortgage terms stipulated an escrow. Then the loan was sold off and then again. It ended up being sold to SLS ( Specialized Loan Servicing LLC ). I have been making payments to SLS with the amount detailed in the loan going toward the XXXX, so I have been paying them to pay my XXXX insurance. Then yesterday XX/XX/XXXX, I opened a letter from SLS where they said my XXXX coverage had lapsed and they were going to make me use their own company 's insurance, which " may be significantly more expensive than the insurance you can buy yourself '', if i did not provide proof of coverage soon. To me, it seems like they were trying to change the terms of my mortage! So I immediately called my XXXX provider and they explained something happened the insurance was canceled on XX/XX/XXXX because they did not receive payment and that they would need to call the insurance company, but it could be reinstated & backdated since it technically lapsed back in XXXX. Phew what a relief. But in order to reinstate it they would need to call SLS. Of course no answer. I tried calling separately but no answer. I called them the next day on XX/XX/XXXX and it took me XXXX minutes to get through to a Rep. The rep then said yes they " randomly '' marked the XXXX for the loan as not coming out of escrow. Well if that was the case why was my mortgage price the same? Where were they keeping that money? Anyways they said they could call XXXX with me but it would take at least a few hours and maybe a couple of days before they could even switch XXXX back to being escrow in their system and overnight a payment to XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60657
Submitted Via: Web
Date Sent: 2023-07-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-14
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Violation of California civil code section 2923.7 by SLS by refusing home owners to talk to single point of contact. SLS has established a single point of contact name XXXX XXXX ID XXXX on XX/XX/2023. I made two attempts to talk to a single point of contact, both has been denied. I was explained XXXX was not in the office and they had no idea when she will return. I request take message sent for single point of contact to call. This has not been done as well because a single point has not contacted me. After my message was taken, I was informed there no guarantee single point will contact me and when she will contact me. law. One of the reps gave me Hud phone stating she is supposed to provide under CA which I did not ask for but single of point I asked for. However other reaps I spoke none stated they were required to provide HUD phone number. After discussion I was explained I must remove cease and deist first before single int of contact will call me. This sounds wrong that and violation of California civil code section 2923.7 1. XXXX is not available when I call multiple times. XXXX. I have removed cease and desist before XXXX will call me back. XXXX. When I call XXXX is no in and I have been informed SLS has no records when XXXX will return and call me back XXXX. Then cease and desist must be removed before XXXX calls me. I have been denied right to talk to single point of contact in violation of ABA700 California homeowners bill of right by refused me to talk to single point of contact. By contradicting I must remove cease and desist before XXXX will call me back. Guaranteed single point of contact : If you ask for a loan modification or other foreclosure-prevention option, your servicer must assign you a specific person or team who can walk you through application requirements and deadlines, knows the facts and status of your application, including missing documents needed to complete your application, and can get you a decision on your application. ( Civil Code section 2923.7 )
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-06-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-14
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I bought an investment property to rent out a home in XXXX XXXX Ny in XXXX. In XXXX went to default and in XXXX XXXX XXXX started a first foreclosure action and in XXXX entered into a first loan mod with XXXX XXXX XXXX. Went into default again and XXXX XXXX started a second foreclosure in XXXX. In XXXX XXXX filed a summary judgment motion which was granted. In XXXX XXXX XXXX assigned the mortgage to Specialized Loan Servicing LLC ( in Colorado ) and entered into a second loan mod in XX/XX/XXXX and in XX/XX/XXXX asked me to enter into a corrected loan mod which I did not sign. No payments were made or requested after did not sign the corrected loan mod. In XXXX XXXX XXXX XXXXXXXX received a Referees Deed in XX/XX/XXXX XXXX XXXX XXXX started an eviction proceeding against the tenants living in the home and a hearing is scheduled for XX/XX/XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11710
Submitted Via: Web
Date Sent: 2023-06-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A