Date Received: 2023-06-01
Issue: Trouble during payment process
Subissue:
Consumer Complaint: SLS ended up pulling the XXXX payment on XXXX as originally requested. This is fine and we do not want any changes to this going forward to avoid causing even more issues. However, since their system incorrectly stated, even as of yesterday XX/XX/XXXX, that they would not pull the XXXX payment until XXXX, we made the XXXX payment early on XX/XX/XXXX, incorrectly assuming that this would result in the XXXX ACH being applied to the XXXX payment. The portal shows that the {$950.00} mortgage payment was reversed on XX/XX/XXXX. We have no idea when and how we will receive this reversed payment. The issues with their portal almost caused our account to be overdrawn. They need to make sure that their system is actually updated to reflect correct information. This is a follow-up to CFPB complaint XXXX. I have attached a screenshot showing the XX/XX/XXXX {$950.00} reversal.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32216
Submitted Via: Web
Date Sent: 2023-06-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-01
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: My mortgage was originated by XXXXXXXX XXXX I was approved for, and entered into an agreement of forbearance with the option move the period for that forbearance to the end of my mortgage term. In the meantime Specialized Loan Services took over servicing my loan, and now they will not honor the agreement of the forbearance. I have copies of everything. All agreements, letters, correspondence, emails, etc..
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 383XX
Submitted Via: Web
Date Sent: 2023-06-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-31
Issue: Trouble during payment process
Subissue:
Consumer Complaint: We had previously had an ACH set up on this account that would always pull a month early. For example, it would pull XX/XX/XXXX for the XX/XX/XXXX payment. However, after updating the extra principal amount for this loan to round up to a flat amount of {$1000.00} the entire ACH and payment process has turned into a disaster. I keep having people message me on the portal stating that the ACH will successfully process a month early, yet this never happens. I made a XXXX payment early on XX/XX/24 in the meantime since the portal stated that an ACH would not process until XXXX for my XXXX payment, even though I wanted it to pull on XX/XX/XXXX. However, when I went to check my portal today they had completely reversed my XX/XX/24 payment and it says that my last payment was received on XXXX. I even have a payment confirmation email that I have attached from XX/XX/24 stating that I made a payment to my mortgage, so basically they have straight up lied in their communications to the borrower. I am not sure what is going on with this servicer. All I want is for an ACH to process the first of every month with an additional principal payment of {$42.00} for the payment due on the following month for a flat amount of {$1000.00}. I have communicated this to them via fax and portal messages, yet they still can't do it properly.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32216
Submitted Via: Web
Date Sent: 2023-05-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-31
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: XXXX XX/XX/XXXX, I contacted Specialized Loan Services and requested financial assistance. The representative that I spoke to, told me that I could apply for a forbearance. I asked the representative to apply for it for me and I was told that I will get it. I went on with Life as usual and was not afraid to miss payments because I had the foreclosure. XXXX XX/XX/XXXX, I called Specialized Loan Services to ask a question and found out that my request for a forbearance was denied. I never received any correspondence confirming this. I was told that I had XXXX previously and would not be eligible for another one. This put me in a financial hardship because I was paying for vehicle repairs as well as appliances since most of them died on me and I missed payments to my mortgage. XX/XX/XXXX, I applied for a loan modification with SLS and because I received paperwork namely a XXXX document, I sought out financial counseling services to halt the foreclosure process. In the meanwhile, I was denied a loan modification because they could not go any lower but they approved me to do a short sale. When I contacted SLS, I was told that there arent any options left for me. To date my home owners insurance has decided not to renew as Id XX/XX/XXXX because of this very foreclosure.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-05-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-31
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I have repeatedly asked XXXX to process my ACH automatic payment transactions so they pull a month early. For example, pulling XXXX for the XXXX payment. They had been doing this for years, yet when I updated the extra principal payment to {$27.00} to round up the total monthly payment to {$2200.00} the entire ACH process has turned into a disaster, including for a separate property they have serviced ( chronicled in CFPB complaint XXXX ). However, my portal still shows that an ACH will not pull until XXXX for my XXXX payment ( screenshot attached ).
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32216
Submitted Via: Web
Date Sent: 2023-05-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-31
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: In XX/XX/XXXX, I submitted the first of XXXX loan modification applications to SLS, only to have each one denied for reasons that were not true. In XX/XX/XXXX and XX/XX/XXXX, following the loss of a job, I submitted what would be the first of loan modification application packages only to have both of them denied for " incomplete documentation '' even though I included all of the requested documentation that SLS had asked for. In XX/XX/XXXX, I submitted a third loan modification application package tp SLS only to have it be denied for " insufficient income '' even though I submitted more than enough income as both my husband and I can afford the payment on a modified mortgage loan. In XX/XX/XXXX, SLS sent a foreclosure letter to me but not to my husband, even though he co-owns the property with me. In failing to send my husband a copy, SLS violated Section 14 of Chapter 244 of Massachusetts General Laws. Our foreclosure is schedule for XX/XX/XXXX. We need SLS to stop the foreclosure so we can apply for a loan modification with both of our incomes. We feel that SLS is trying to enrich itself with the home equity that we have worked hard to build in our home. Please contact SLS stop the foreclosure on XX/XX/XXXX as we want to keep our home and re-apply for a loan modification. We have no place to go if we lose our home and our family will be forever displaced and homeless as we can not rent due to our credit being harmed. Please help us.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 015XX
Submitted Via: Web
Date Sent: 2023-05-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-30
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: In XXXX, UNITED STATES OF AMERICA BUREAU OF CONSUMER FINANCIAL PROTECTION versus SLS File No. XXXX put SLS under a consent order to comply with proper foreclosure procedures. The State of Colorado ( where this property is located ) found SLS RESPA violations including rushing a foreclosure sale when the property owner had protections. In violation of this consent order, SLS is trying to, again, rush a foreclosure for the property attached to this complaint without even providing a valid proof of claim or contacting the owner. You wrote an article on the SLS consent decree here : https : //www.consumerfinance.gov/enforcement/actions/specialized-loan-servicing-llc/ Specialized Loan Servicing ( SLS ) acquired a loan from XXXX XXXX XXXX XXXX XX/XX/XXXX that was in active litigation. I have attached some of the notarized correspondence sent to XXXX to make it clear that SLS purchased debt from XXXX during active litigation that was never validated nor had proof of claim. The home transferred ownership to a new owner several months prior to SLS acquiring the XX/XX/XXXX account. The new owner rents to a tenant. In a recorded phone call, SLS stated they have a lien on the property ( see attachment ) however I could not find evidence of that with the XXXX of XXXX. Within less than 60 days of acquiring the loan, the period when there is a stay on mortgage lates, SLS began aggressive collection procedures against the tenant - not the new owner under the threat of foreclosure. SLS threatened and harassed the tenant, including with a site visit ordering the tenet to call SLS without contacting the new property owner. The tenant has received at least 4 foreclosure notices during the month of XXXX in her name ( not the owner 's ) still within 60 days of SLS acquiring the account. SLS was informed of the new owner but functions as if they were not aware of the ownership transfer. SLS has shown no evidence of contacting the new owner. In an effort to remedy the problem, a USPS negotiable instrument at {$210000.00} was sent as a settlement offer. SLS has not shown proof of claim, is not on the deed or title with the XXXX of XXXX, and ignored the fact that they bought the debt from XXXX whereby the previous owner rescinded all signatures from the mortgage agreement. SLS is attempting to extort the tenet by sending a bill for over {$7000.00} in her name under the threat of foreclosure. The payment was {$840.00} prior to the mortgage transfer whereby the XXXX and XXXX bill, if valid, would have been {$1600.00} - not over {$7000.00}. Part of the coercive payment SLS is trying to force the tenet to pay is for the purchase of insurance through SLS when the tenant has insurance. SLS has created a bill from XX/XX/XXXX even though they just acquired the account XX/XX/XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CO
Zip: 80249
Submitted Via: Web
Date Sent: 2023-05-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-30
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I am currently behind on my mortgage payments and over the past two months have tried unsuccessfully to obtain a solution by my mortgage servicer. I have complied with every request for documentation within their time constraints and have copies of all correspondence. They constantly claim that documents are either missing or incomplete. Even though I've been assigned a representative I'm always told that she is busy, consequently I've spoken to at least eight people and have received eight different answers regarding documentation. In XXXX I had exactly the same experience with this company and was fortunately able to resolve the issue after enlisting the aid of The Office of the Minnesota Attorney General. To paraphrase XXXX XXXX my current dealings with Specialized Loan Servicing have been like deja vu all over again. After doing some research on line I discovered many customer complaints similar to mine with an overall service rating of one out of five stars and the CFPB settlement of XXXX. I feel time is of the essence regarding my situation as I received a notice of intent to foreclose on XX/XX/XXXX. SLS services over XXXX XXXX dollars in mortgages and it is absolutely mind boggling how inefficient and duplicitous they are.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MN
Zip: 55447
Submitted Via: Web
Date Sent: 2023-05-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-30
Issue: Trouble during payment process
Subissue:
Consumer Complaint: On XX/XX/XXXX I called and made 3 payments ( XXXX, XXXX and XX/XX/XXXX ). Paying 3 months at 1 time is not allowed on the sls.net website. I was very clear about the fact that I wanted all 3 payments credited immediately. XXXX and XXXX payments were applied XX/XX/XXXX. XXXX was not. XXXX payment as has been ON HOLD for 36 days. Today ( XX/XX/XXXX ), upon inquiry they credited XXXX payment but refused to adjust the interest appropriately. SLS says there is no difference in how interest is calculated with payment on hold for 36 days versus XXXX mtg payment being credited appropriately on XXXX XXXX, XXXX. Call with customer service rep disconnected when I disputed this fact.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-05-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-31
Issue: Took or threatened to take negative or legal action
Subissue: Seized or attempted to seize your property
Consumer Complaint: The company is Specialized Loan Servicing. This is a 2nd mortgage that I received a letter and put to our front door for foreclosure on XX/XX/XXXX and schedule to sell in the public after 3 weeks XX/XX/23. This 2nd mortgage is included to our XXXX XXXX bankrupcy and just pop out after XXXX yrs. is fraud. I was trying to contact them no answer just answering machine to go into the website. This SLS company is frauding us to collect XXXX and even our first mortgage has not even modified. Please help to call this company and I mail a letter to check and letter for qualified written request. Today is XX/XX/XXXX and schedule to sell in the public. Thank you
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 95330
Submitted Via: Web
Date Sent: 2023-05-31
Company Response to Consumer: Closed with explanation
Timely Response: No
Consumer Disputed: N/A