Date Received: 2021-02-26
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I have a 2nd mortgage allegedly held with Specialized Loan Servicing ( SLS ) who is claiming is in arrears. I am in danger of losing my home due to their questionable business practices. SLS claims to have disbursed the {$390.00} XXXX dollars in TARP bailout funds they received yet I have not been able to received any help from SLS with resolving my financial crisis. You are obviously aware of your {$110.00} XXXX dollar settlement with SLS in XXXX, XXXX. My ( QWR ) Qualified Written Request as to their actual ownership of the loan and any and all the accounting has gone unanswered. And I have not received timely statements from them as well. As part of the aforementioned settlement you required SLS to implement policies and procedures to ensure borrowers like myself receive adequate protections from foreclosure to which we are entitled to under RESPA and Regulation X, which includes preventing SLS from improperly making first filings. Improperly moving borrowers for foreclosure judgements or orders of sale, and from conducting foreclosure sales against borrowers who have submitted timely and facially complete or complete loss-mitigation applications. A SALE DATE HAS BEEN SCHEDULED FOR XX/XX/XXXX. I know that there are government programs for struggling homeowners like me. I am contacting your office to let you know that SLS is not allowing me to be considered for a partial claim, loan modification, forgiveness or special forbearance, but rather trying to just push me into foreclosure. This is an loan which is insured by the government and thus there are government plans that SLS is denying me access to. I dont want to lose my home. I need your offices help! I purchased my home in XXXX executing an loan that included a second mortgage loan which I paid faithfully and on time as agreed for a long time. In XXXX, like many homeowners, I was affected by the Coronavirus pandemic and the California wildfires. As a result, I suffered a loss of income of approximately {$2000.00} a week. Next, my mother had XXXX XXXX and I had to take care of her and her medical expenses, as well as find someone who could take care of her when I went back to work. This set me very far behind on all my financial obligations, resulting with me defaulting on my home loan and necessitating that I ask for my lenders help. I only recently begin receiving correspondences from SLS. I contacted SLSs agents and explained my situation. They did not offer me any help at that time. What I did received was the runaround and paper chase. I called in to check on the status of my file, which I was previously told was in review, only to ascertain that a sale date had been scheduled without me ever being notified. I later received a certified notice in the mail. A SALE DATE HAS BEEN SCHEDULED FOR XX/XX/XXXX. SLS agent I spoke to advised me that there was a laundry list of outstanding documents that were needed for me to complete the modification process, but once again that was not something of which I was ever informed. To compound matters, SLSs agents went on to advise me that I would NOT be offered a reasonable amount of time to compile said documents, and that they were going forward with the foreclosure of my home whether I compiled them or not.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90262
Submitted Via: Web
Date Sent: 2021-02-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-24
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Please note that there are several " reasons '' for the complaint listed but I was only able to check one. My mortgage is serviced by Specialized Loan Servicing ( SLS ). I was granted a forbearance beginning with the payment for XX/XX/XXXX through the XX/XX/XXXX payment. The communication from SLS has been confusing, contradicting and frustrating, and this coming from someone who works in the mortgage industry. They have been giving me the run around as far as my application for mortgage assistance and that they have now reported me delinquent despite my efforts to make payments after the forbearance period. In XXXX I called in to get the process started on the arrangements for the 6 payments not made and to make a payment over the phone. The lady on the phone asked if I wanted to request forbearance again or apply for a review of my account to see what my choices were for the outstanding balance. I told her that I could start making payments and wanted to look at my options. She took my {$2300.00} payment to be applied to my {$2200.00} principal and interest payment. In XXXX I used my banks ill pay system to send in a payment, it was returned. 10 days later In XXXX I sent in the equivalent of 2 payments, again returned. In XXXX I sent in another payment, and also returned. I called in and asked about the reason for the return but either I got no calls back or was told they needed to research it. In XXXX I called in to get information on what was happening with the paperwork they were supposed to send me, but no calls back. In XXXX I was able to get someone on the phone who gave me a the list of pending items for my Mortgage Assistance application which I provided on XX/XX/XXXX. I waiting because I wanted to makes sure they had my most recent paystub. On XX/XX/XXXX they sent me a letter saying they needed more stuff. On XX/XX/XXXX I responded to the request which had a deadline of XX/XX/XXXX. I monitored my account online as that date approached and had ZERO correspondence from them. On XX/XX/XXXX I called in and the automated system said my file was complete and being reviewed. On XX/XX/XXXX I received a call from a customer service rep wanting to know what my plan was since I had withdrawn my request. I DO NOT withdraw my request. She researched it and said that it was " disengaged '' because of missing items not in the file. As far as I knew, I had provided everything on the list. The rep said I should send in a new request, provide an updated 4506T and a new explanation for my hardship. She said everything else in the file was good to go. So that same day I sent the items requested via fax. On XX/XX/XXXX they sent a letter saying that I was missing items, again! I tried calling them on XX/XX/XXXX after receiving the letter. The automated system said that my application was complete and reviewed and there was no one available due to a company meeting. I tried several times that day. On XX/XX/XXXX, I received notification from a credit monitoring service that they SLS had reported me 4 months delinquent on my account. I called them on XX/XX/XXXX, and again same messages as XX/XX/XXXX. I sent them a message through the regular customer service portal. On XX/XX/XXXX I received a message saying that the late reporting was accurate because my case was not finalized. But my case was not finalized because they keep giving me the run around and returning my payments! This late reporting was devastating as it caused my credit score to drop and my applicaiton for XXXX disaster relief was denied. I finally got someone on the phone on XX/XX/XXXX in the morning. XXXX, their rep, said that as far as she could tell the only item pending review from the XX/XX/XXXX letter was my hardship letter but that she would get back to me later that day or Monday if something else was needed. At that time she also informed me that my payments had been returned because payments through a banks bill pay system are not accepted while going through this process. When I asked WHY that is not noted on ANY correspondence or during my many calls, she said that they are not obligated to do so. She said that monthly statements are just a breakdown for record keeping and the letters I receive saying I'm past due don't have to include that information. She could not answer as to why no one else had ever said that to me. She however, offered to take a payment over the phone. I told her I would do so when she called back since I wanted to see how much more I could gather to apply towards the balance due. I never heard back from her. Today, XX/XX/XXXX, I called in. Again, the automated system says everything is in. but I asked to speak to a rep. The first rep I spoke to said that she couldn't tell what was still pending when we go disconnected. I called back and spoke to another Rep who said she would send me a list of the pending items. What she sent was a copy of the letter I received on XX/XX/XXXX, nothing new. I called right back and I spoke to a 3rd rep who verbally told me what was pending- a different signature on a tax return ( they didnt like what the one I sent looked like ) and another signed letter of explanation. I asked if could take a payment from me and she said no. The rep says that payments for accounts going through the modification process can only be done via wire transfer, XXXX or XXXX XXXX!!! How in the world is a consumer suppose to know the options when they are not provided to us? Not only that, but they are not listed anywhere, not on their website and not in the correspondence they send.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92130
Submitted Via: Web
Date Sent: 2021-02-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-24
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I closed on my property XX/XX/XXXX. There was excess interest that was collected and {$550.00} is owed back to me. I called on XX/XX/XXXX inquiring where the check was and was told it was mailed back in XXXX. Called again XX/XX/XXXX and again was told another check would be sent. Tried calling again today, 30 minutes on the phone and they have no answers. My mortgage statement never had a problem making it to my mailing address on time, so why hasn't the check been returned? Please help. This is with SLS Servicing.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: RI
Zip: 028XX
Submitted Via: Web
Date Sent: 2021-02-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-24
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Our mortgage servicer is SLS. Last XXXX we asked for payments deferred during the pandemic. We were granted XXXX through XX/XX/XXXX. During this time we elected to keep up with the escrow so we voluntarily paid the taxes and insurance to SLS during this time. We did not want a higher payment when we came out of this. Although our 5 escrow payments cleared our escrow was not credited. In XX/XX/XXXX we began to make principal, interest, and escrow payments. I will download proof of 5 p and I payments deferred which matches our records. The escrow balance shows a negative XXXX which will also appear as a positive XXXX in the suspense account. The correct is escrow is XXXX which is XXXX per month with a total payment with p and I of XXXX We have now received a 2nd notice of default. with a notice of intent to foreclose. The default letter shows no payment for XXXX although a payment cleared XXXX. Another unresolved matter is adding force placed coverage in XXXX for {$2000.00}. This should also be credited. In XXXX an insurance premium was paid and the agency it was sent to did not send it to the insurance company. We moved to another agency in XXXX of that year and SLS was put on notice of the new coverage that was in force. On XX/XX/XXXX SLS paid for forced coverage that was not needed and also paid the new agency. ( Please see the attached ) Since we had coverage and there was no lapse the {$2000.00} should be credited to our account. I have also attached the 45 day notice of intent to foreclose.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MS
Zip: 39047
Submitted Via: Web
Date Sent: 2021-02-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-24
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I applied to forbearance with SLS - Specialized Loan Services ( my mortgage financial institution ) in XX/XX/2020, for six months, then in XX/XX/2020 my economical status change and contacted them in order to suspend the forbearance and resume payments, but then immediately I was reported as delinquent such action impacted negatively my credit by more than 200 points ( from XXXX XXXX XXXX ), I understand I should be protected by the CARES act by law, I contacted the bank twice but was told that there is no action from their side. I kindly ask your support to amend such situation
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33327
Submitted Via: Web
Date Sent: 2021-02-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-24
Issue: Trouble during payment process
Subissue:
Consumer Complaint: SPECIALIZED LOAN SERVICING IS REFUSING TO PROVIDE AUTHENTICATION OF THE MORTGAGE AGREEMENT AND DISCLOSURE DOCUMENTS THEY HAVE PROVIDED. WE HAVE REQUESTED NUMEROUS TIMES FOR A CERTIFIED COPY OF THIS DOCUMENT AS PROOF THAT IT IS A PHOTO COPY OF THE ORIGINAL AND SIGNATURES AND RUBBER STAMP ARE AUTHENTIC AND NOT INSERTED OR CUT AND PASTE. THAT NO PART IS MANUFACTURED BY COMPUTER GENERATED SOFTWARE OR ELECTRONICALLY ALTERED IN ANY WAY. THIS IS ANOTHER REQUEST FOR AUTHENTICATION. *************************************************
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-02-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-23
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I paid {$10000.00} to Specialized Loan Servicing on XX/XX/XXXX via electronic funds transfer and they've held those funds in a suspense account and despite numerous calls I have not been able to get those funds returned. The loan paid off on XX/XX/XXXX via wired funds but they have not returned my {$10000.00}. What options do I have?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 936XX
Submitted Via: Web
Date Sent: 2021-02-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-23
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I have a first and second note with Specialized Loan Servicing. I was able to get my first loan modification on my first loan and I am presently current but the second loan of {$140000.00} I have not tried to negotiate with the second because I am able to afford to pay for the first and that is why I did not intend to accept a modification because I was not able to afford another payment. Also I never knew that a second lien can be able to Foreclosed I was informed that it will be in my credit report and that I had an option to settle for a lesser amount of the debt.. I did offer them back then like in 2 years ago the amount of {$13000.00} but they denied the settlement, they just wanted to offer a loan modification. I am now getting notices that I will be Foreclosed I am in shock because as I mentioned I did not know that they are really Foreclosing on me when I am paying the first laon and I am current, and how can they Foreclosed on a Family that has been making payments on the Primary loan and the second loan is the lesser amount than the first and the Second is now Foreclosing on me. I am very surprised that the lender that has been receiving my payments every month since I was modified in 2018 I have not missed a payment and always on time and now the second loan is capable to just take away my Family roof. Why the Primary Loan is not able to stop this process agains our home. I called Specialized Loan Servicing and they said I can not get any type of help due that I am less than 30 days from the Foreclosure date and a Loan Modification is not an option, only to Reinstate my loan. How would they think I can come out with {$42000.00} to pay them to stop the Foreclosure. Please help me find a solution to save my home.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90810
Submitted Via: Web
Date Sent: 2021-02-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-22
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: Read the testimonies I uploaded SLS business is to lai that all home owners are late Lady due Then they turn the past due to delinquent so they have excuse to immediately foreclose This is how they do it Please read what I sent and put this Crocks our I am in a same basket of all those home owners With the government ban eviction and foreclosure specially fraud foreclose I and sending my situation and what SLS does to my governor Congress SLS should be pay and wipe off for what they are doing Its pure fraud cheat and stilling They are in business based on fraud cheating and get rich by fraud SLS is owned by XXXX Put them out Please take action
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92656
Submitted Via: Web
Date Sent: 2021-02-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-22
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I paid almost! XXXX To XXXX SLS They say I am delinquent I am not Where is the {$70000.00}?????????? They lai cheat This their way to foreclosed and take peoples home make it look like they are right This is their way of business They make money off or fraudulent foreclosure fraudulent late fees cheat They have to use this strategy just to take propkes home and have exude to foreclose
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92656
Submitted Via: Web
Date Sent: 2021-02-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A