Date Received: 2021-02-22
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: I have made a payment of XXXX towards the loan on XX/XX/XXXX. The lender notified me that I haven't followed the process and they will return the funds so that I can certify the funds and pay the loan. I was told funds will be returned within 24-48 hours and I have been calling since then to get an update on when my funds will be returned so that I can follow the process. Finally, they say funds will be on hold for 45 days ( 30 business days ), neither they apply to the loan nor return it back to me so that I can follow the process. I have asked them to give me a written confirmation at least and they have rejected. While my funds are with the lender I am paying interest on it,
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 75056
Submitted Via: Web
Date Sent: 2021-02-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-22
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I am trying to complete my taxes but the servicer ( Specialized Loan Services ( SLS ) ) for my mortgage company ( CMC Funding Inc ) hasn't sent me my tax form for the Mortgage Interest. Also, their website gives me an error " Network Error. Please try again later. '' every time I try to login to obtain the form. When I called I was treated rudely by XXXX ( Employee ID XXXX ). He refused to help me unless I provided him the last 4 digits of my Social Security #, which I refused to do over a cell phone. I told him just sent he form to the contact on file and that even if I was a thief that that would not hurt the person since it would be sent to the address/email on file. I was not providing a new address/email to send it to. XXXX refused to help and left me hold for over 10 minutes and did not get a supervisor that I asked for. He finally came back to the line ( or actually finally responded as it turns out he was ignoring me and reading through notes ) and he said he hadn't called a supervisor.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77573
Submitted Via: Web
Date Sent: 2021-02-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-21
Issue: Trouble during payment process
Subissue:
Consumer Complaint: My father passed away XX/XX/XXXX, I have been trying since XX/XX/XXXX to transfer his mortgage account to my name. Ive been told I would receive emails with paperwork needed to be filled out twice ( never received ) and sent information the said they require three times with no confirmation the paperwork was received. Was told I could still make a payment, attempted to make a payment of {$2900.00}, was never taken from my account and refused to give me an explanation why payment was not accepted.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 38122
Submitted Via: Web
Date Sent: 2021-02-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-20
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: The Specialized Loan Servicing has been horrible to deal with and they are a collection agent company Now after trouble with them in paying off the mortgage in a short period of time they are now refusing to report to the credit companies that it is paid in full and they are saying they do not report payment history to the credit reporting agencies for the transfer month and two subsequent months. The servicing of this loan transfer to Specialized Loan Servicing LLC. the reporting of credit much later than paid keeps my credit score lower than it should be and in my opinion is not fair or correct at all and I would think it is illegal to do so. I will send copies proving it is paid and their refusal to report. It is said when a collection company doesn't abide to the law and treat their customers with so much disrespect and little concern to what is right or wrong they just do what they want and don't even care at all.. In closing I will send the papers they sent me about the mortgage being paid and when they will tell the credit companies it is paid 3 months later than it is paid in full which is wrong. Bow we still don't have conformation ob the deed and tittle who knows when that will be they said 60 days but their word isn't worthy of honor or truth.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 170XX
Submitted Via: Web
Date Sent: 2021-02-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-20
Issue: Trouble during payment process
Subissue:
Consumer Complaint: As of XX/XX/XXXX, XXXX XXXX XXXX , XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, CA XXXX XXXX has yet to respond. This is the origination account. Escalated Complaint and Fraud Departments : The loan was transferred from XXXX XXXX XXXX , XXXX ending in *XXXX to XXXX XXXX ending in *XXXX to XXXX XXXX XXXX , XXXX ending in *XXXX to XXXX XXXX XXXX ending in *XXXX to XXXX XXXX XXXX, XXXX ending in *1XXXX XXXX Specialized Loan Servicing LLC ending in *XXXX all within 11 months ; The Borrower didn't receive a letter notifying the transfer Borrower reflected {$750000.00} in mortgages owed in the Credit Bureau reporting, causing not to afford minimal lines of credit due to excessive Debt to Income Ratio. IRS XXXX inaccuracy for payments made throughout the year. Specialized Loan Servicing LLC declared that XX/XX/XXXX payment was made in XX/XX/XXXX, causing inaccurate IRS interest reporting. XXXX refused to take payment in XX/XX/XXXX. First, their system was down. Then, when finally patched through the end of the month, I realized the loan had been transferred, and they would not make the payment. The loan was in " transition '' still with XXXX, they could still view it and make the payment but refused to because of their internal info message. The Borrower received random incorrect not in compliance e-mails from XXXX XXXX XXXX not per FDCPA. Failure to comply with ECOA. There are failures in Compliance at the time of the Origination and Servicing. There are failures to respond promptly and ignoring research inquiries in regards to payments. The Borrower 's bank also sent a query in regards to payments received and cashing of those payments. The Servicer would not respond to the Banking institution or the Borrower. There is Banking documentation on the irregularity of cashing and posting payments. There are irregularities and misapplication of payments. Deliberate post application of payments without retroactivity posting of these and creating default payment when non existed. Breach of Contract since origination. There are failures to comply with the Privacy Act. XXXX sent me a complete file /documentation on another client : Name, Address, Social Security Number, Modification and Financial Agreement, etc. XXXX XXXX weekend and Hurricane Dorian came upon us. In Florida, the little branch that was supposed to make the payment at the end of XXXX was completely closed! As in drove XXXX plus miles to attempt to make the payment. Calls were made to different branches, including New Jersey and the CEO, to make the payment to no avail. The XXXX wants Full Collateral, with AOMs and Endorsement This account went from being 4 to 6 months paid in advance to the current status. XX/XX/XXXX, my children 's mother had a tragic accident in which she XXXX an XXXX, XXXX, XXXX, and a XXXX XXXX. In XX/XX/XXXX, she was XXXX. XX/XX/XXXX, XXXX again. I was let go on XX/XX/XXXX, after taking off the days before pick up our children from school. She was not released for employment until XX/XX/XXXX. She is now XXXX, has a desk over her bed, and spends most of her time in bed since she has an XXXX that XXXX her XXXX. My children fell very ill, one going to the ER in XX/XX/XXXX. We are still trying to figure out what this XXXX was that had had such long-lasting effects. I regain employment on XX/XX/XXXX, was sent home to quarantine due to exposure in XXXX, and was let go due to XXXX XX/XX/XXXX. I have been on unemployment, XXXX & SNAP. I completed my Accounting Degree, and I am I have been in the pursuit of work. I have immediately addressed the breach of contract as I saw the payments ' misapplication and mismanagement of the loan since origination. During this time, life happened ; life has been happening. As I have too many documents to upload, please have all communication with me in writing. XXXX -Please address why the actual monthly statements are not provided. Please provide each monthly statement ever sent. - Provide the actual Payment transaction history and not an XXXX sheet. - Provide every Fee charged. -Provide the full Comment History -Disclose the Discrepancy from the origination of this loan and the current. -Disclose why the payments were not applied accordingly. -Disclose why the Credit Report reflected multiple loans in the same time. -Disclose the lact of Chain of Title and the lack of timely information of the Transfer of the loan of 6 times in a year. I have all the documentation of their other Borrower, not me, name, address, social security numbers, accounts numbers, loss mitigation and modification process. This is what was sent by XXXX to me This is part of their loan servicing. Please provide me any copy that you have received. I have yet to receive actual response to my concerns. XXXX acknowledges the calls in XXXX : XXXX, Those calls were to make the payment. I have records of the multiple calls, attempts, internet attempts. XXXX lies about the calls not being about the payment. I want an open research about how many people were in my situation that attempted to make a payment. XXXX confirms and admits that a 30 day transfer was NOT given. A Notice was sent on XX/XX/XXXX for a loan no longer serviced by XX/XX/XXXX. The amount of almost {$750000.00} reflecting in Mortgages was the total of Each one of these Lenders reporting the same loan on the Credit Report as Open at the same time. XXXX continues to lie. I have my Credit Bureau Reports printed out which reflect that. XXXX admits to have applied the monthly payments however it is XXXX wished. Nobody told them to apply the payments as Principal only. they deliberately did this. XXXX did not address my concerns. XXXX was in CLEAR ADMITTANCE OF NEGLIGENCE BY THEIR OWN ACCORD IN REGARDS TO THE SERVICING, APPLICATION OF PAYMENTS AND FALSIFICATION OF INFORMATION. SLS : The Origination company has yet to respond. Please address why it is that I am not eligible for a Home-Flex Modification. The Payment would be {$610.00} a month with a 2.5 % -Please address why the actual monthly statements are not provided. Please provide each monthly statement ever sent. - Provide the actual Payment transaction history and not an XXXX sheet. - Provide every Fee charged. -Provide the full Comment History -Disclose the Discrepancy from the origination of this loan and the current. -Disclose why the payments were not applied accordingly. -Disclose why the Credit Report reflected multiple loans in the same time. -Disclose the lact of Chain of Title and the lack of timely information of the Transfer of the loan of 6 times in a year. Please provide me any copy that you have received. I have yet to receive actual response to my concerns. SLS referenced a back dated offer that expired on XX/XX/XXXX which was to be to responded 14 days from XX/XX/XXXX. An outdated contract that did not include the current situation. Was CFPB sent any different documentation than the one that I received? It is my belief that Dual Tracking has taken place. Foreclosure proceedings and expenses while addressing an expired non extended offer.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33547
Submitted Via: Web
Date Sent: 2021-02-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-20
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Regarding : Specialized Loan Servicing LLC Account # XXXX Going back several months I have been making additional payments directed to lowering the principle balance of account # XXXX. The Mortgage is held by Specialized Loan Servicing LLC. My additional principal payments are not applied in timely manner to the principal. SLS ( Specialized Loan Servicing LLC ) holds the funds in suspense account and on the following billing statement the additional principle payment is not applied. The last two months I have directly made payments using the online payment method and using the specific additional principle payment option on the SLS payment site. There is no compliance and consistency of them correctly and in a timely manner applying the additional principal payments to my principal balance does not exist. sometimes they apply the payment and sometimes they apply it to the following months. On XX/XX/2021 I made my regular Mortgage payment and sent an additional principal payment of {$370.00} to date they have not applied the {$370.00} to the principal balance, the XXXX billing statement reflects a suspense balance of {$370.00} in unapplied funds, and a lower XXXX payment due. I have sent them Online communications of this Book-keeping error the previous times it has occurred they have not addressed it and in some instances they ignore my online messages making it necessary for me to call and speak to a representative.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33145
Submitted Via: Web
Date Sent: 2021-03-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-19
Issue: Trouble during payment process
Subissue:
Consumer Complaint: On XX/XX/XXXX, SLS received a completed Request for Mortgage Assistance application. SLS then received my XX/XX/XXXX payment and held it as unapplied funds due to my pending Request for Mortgage Assistance application. Pursuant to investor requirements for loan modification, my XX/XX/XXXX payment was applied to principal only on XX/XX/XXXX and not the contractual monthly payment for XX/XX/XXXX. Because of the investors requirements for loan modification stated above, SLS is unable to reverse my XX/XX/XXXX payment from principal only and reapply to the contractual monthly payment. SLS recd a single payment ( on XXXX XXXX ) of {$570.00} and kept this payment in unapplied funds. This payment should be applied to the XXXX mortgage invoice/payment. After completing the loan modification updates on XX/XX/XXXX, my account became due for the XX/XX/XXXX contractual payment. SLS subsequently received the following payments : - XXXX XXXX - XXXX XXXX - XXXX XXXX - XXXX XXXX - XXXX XXXX - XXXX XXXX ( 2 ) payments I had to make ( 2 ) mortgage payments for the month of XX/XX/XXXX to bring my account current. This is because SLS did not apply my XXXX payment back in XXXX. That action ( not applying my XXXX payment ) placed my account ( 1 ) month in arrears.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 75013
Submitted Via: Web
Date Sent: 2021-02-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-19
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: I have paid this SLS Mortgage Loan # XXXX, on time from XX/XX/XXXX thru XX/XX/XXXX. And then I took forbearance from XXXX thru XX/XX/XXXX. From XX/XX/XXXX as per their offer on my new Modification Trial payment, I have started paying the new payment. Now my credit is showing XXXX days late from XX/XX/XXXX and ignoring the State Law of credit reporting. I have called the mortgage company, they are now telling me, since I did not take the forbearance anymore it will show late, and my question is the forbearance was on form XXXX thru XXXX, why the payment will now show XXXX days late. They are also INCORRECTLY SHOWING NO PAYMENTS ON XXXX, XXXX XXXX. This needs to be fixed ASAP. Please help me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11432
Submitted Via: Web
Date Sent: 2021-02-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-19
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Specialized Loan Servicing reported XX/XX/2020 30 days late to all the credit bureaus. I made the payment at or before the XXXX XXXX Mountain time cutoff but the transaction history shows that the payment was made at XXXX XXXX so they processed the payment on XX/XX/2020. This caused the account to appear to be 30 days late. I called and asked them to correct the issue and they said that they could not and the issue is closed with their Consumer Escalations department. I told them that I would be filing a complaint with this agency and they responded that they would not remove it and the case is closed. This report is inaccurate because I was not 30 days past due and this has completely damaged my credit rating and caused me to be rejected for a refinance of this mortgage. I just want this to be corrected as soon as possible.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 38138
Submitted Via: Web
Date Sent: 2021-02-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-19
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: My problem began when XXXX XXXX transferred my mortgage to Specialized Loan Servicing. When Covid hit the problem became a nightmare. I applied for a forbearance loan in XXXX of 2020 and after 10 months of constant phone calls and letters I finally refinanced with another company. This was the only was I could afford to keep my house. Specialized Loan Servicing mishandled everything from beginning to end. Paperwork shows that all documentation was received and yet they also sent notice of intent to file foreclosure. The majority of people in this country were able to have the payments during forbearance tacked on the end of their loan. What I got for missing three payments of Principal and Interest was a balloon payment of {$29000.00}. tacked on the end of my loan. They manipulated everything that began as a forbearance to what they then called a deferment to what became a " modification '' of which I did not sign or approve. In addition to this when I finally closed with a new lender, they overcharged me interest for an additional 21 days after closing and hit my credit.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 082XX
Submitted Via: Web
Date Sent: 2021-02-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A