Date Received: 2021-02-18
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: I am in the middle of processing of getting loan from another institution and move away from and XXXX XXXX thief SLS ( Specialize Loan servicer LLC ) Corona made everything late overdue and XXXX a long time to process paperwork After government ban banks and mortgage servicer from evict and foreclosure on peoples home These monsters send a creep to Put a sale date on my door Sale date is for XX/XX/21
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92656
Submitted Via: Web
Date Sent: 2021-02-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-18
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Date XX/XX/2021 check in the amount of {$1000.00} debited from my account as a mortgage payment for the XX/XX/2021 payment to XXXX XXXX. Date XX/XX/2021 a Visa Credit Card Payment in the amount of {$1000.00} was debited to my Visa on XX/XX/2021 for the XX/XX/2021 payment to XXXX XXXX. My mortgage was sold to CMC Loan Services and I did not receive one of the loan payments listed above. I have called CMC loan Services four times and have not been able to make any progress in resolving the matter. I keep getting asked to submit proof of payments which I have done three times since XXXX and they will not open a ticket number or start a resolution process. CMC Loan Services keeps stating I have not submitted the required forms, even though I read the auto responses I have received from my submission. Operators refuse to get a supervisor for me to speak to and say there is not timeline to resolve.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 187XX
Submitted Via: Web
Date Sent: 2021-02-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-18
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: To whom it may concern, i am writing to you because it is a nightmare dealing with Specialized Loan Servicing since almost 1 year ago. when the pandemic started my income was reduced so much that i had no choice to missed a few mortgage payments. At first told me that i did qualify for a loan modification and because my income was reduced i had to submit my proof of income and an application. Now after 10 months under review Specialized Loan Servicing told me that my loan doesnt qualify because the terms of my loan were extended to 636 months. Which is False, my loan was not extended at 636 months as Specialized Loan Servicing confirmed that was the reason of denial. Now Specialized Loan Servicing changed the story telling me that because my current interest rate is at 6.375 % Specialized Loan Servicing couldn't offer a better interest rate and that was the reason i didn't get a loan modification. At this point im very frustrated with Specialized Loan Servicing since every time that i call they keep changing their story. Please help since i am very scared that after almost 1 year Specialized Loan Servicing did this on purpose to take my home away. XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90221
Submitted Via: Web
Date Sent: 2021-02-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-18
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: My records associated with the account SPECIALIZED LOAN SERVICES with account number XXXX and XXXX do not compliment with what the Credit bureaus may claim as a " validated as accurate ''. I had also requested the actual proof, physical firsthand documentation of the payment history and method of verification to SPECIALIZED LOAN SERVICES but I did not receive what I asked and these violations persist on my credit report.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60616
Submitted Via: Web
Date Sent: 2021-02-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-17
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: In XX/XX/2021 SLS send me 1099 C form with amount of {$68000.00} ( interest only ). When I asked them to provide how they count {$68000.00} interest and charge them off on the total of {$100000.00} in second mortgage, they refused to provide any answer and I still did not get any explanation yet. Also, they said balance is still due and it means they would collect a new fees from me and will charge off as well without any explanations and notifications. Good business, huh? I was asking for help because me and my family were badly affected by COVID19. Instead of helping people SLS tried to put us down. They did not communicate to customer properly, they did not even tried to help customers. Last year there was a lawsuit against them and I am sure they still doing same business making money illegal way, there are over 470 complains put on SLS through XXXX by their customers on last 6 months.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 113XX
Submitted Via: Web
Date Sent: 2021-02-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-17
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Specialized Loan Servicing stop sending Mortgage Statement XX/XX/2021 have request statement to be sent three times since and reply is always no they dont have to and just go online if I need a Statement I am not in bankruptcy and am offended to be treated as such
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 95531
Submitted Via: Web
Date Sent: 2021-02-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-17
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Specialized Loan Servicing LLC. ( SLS ) They have our mortgage passed from XXXX since XX/XX/XXXX. We have terrible experience with them. from payments by check, costumer service ( if we lucky and they pick the phon ) online payments, almost inexistent real person communication available in the hrs they advertise ( today XX/XX/XXXX at XXXX .I was calling XXXX XXXX XXXX XXXX since XXXX XXXX XXXX XXXX until now, said they are not available try in 30 minutes ). XX/XX/XXXX, our check/payment of XXXX was sent by mail on XX/XX/XXXX .. the check was not cash by the XXXX ( we called before the late fee applied every XXXX of the month ) they said to wait one more week since our account was just transferred to them ( new ) so we wait. XXXX XXXX Monday .. we called they said the check must be loss and we should pay online or with XXXX payment by mail.. We made the payment online XX/XX/XXXX printed our confirmation, check online it showed in ur SLS online account, we cancel the check with out bank ( {$35.00} fee ), the very next day XX/XX/XXXX they cashed the check so a new payment of {$1500.00} showed our SLS online account.. ( we called then again to left them know that we canceled the " loss '' check ) when the bank didn't pay them, they took the check payment of the system and also the online payment we made first. we called again to complain. The check for XXXX payment was sent XX/XX/XXXX, they processed/ cash it on XX/XX/XXXX and added the payment of XXXX deleted ( online payment ). This year XXXX, we have the same situation with our Payment of XXXX. with the deference that we need to pay online before XX/XX/XXXX to avoid the late fee ( it is not more disclosed in the payment slot or their website ), We made the XXXX XX/XX/XXXX payment online and print our confirmation, it was not showed yesterday /Tuesday, we look in the bank before cancel the check, in our bank finally went through the online payment ( president weekend ) but also shows that they cashed our check, collecting {$1500.00} on XX/XX/XXXX online and another {$1500.00} from the check sent on XX/XX/XXXX, the one they said was loss, never delivery to them. I log into the SLS online account and it shows the new payment ( check cash ) yesterday XX/XX/XXXX ... they applied to XXXX when the slot and the check are date for XXXX, if they get XXXX payment and get a check for XXXX they should apply to the principal the least. It is abusive, if I didn't pay online, I would go it a late fee ( before {$50.00} now I think it is {$75.00} ) or if they didn't cash it I still have to pay the cancelation fee ... now I was a empty checking account, with a terrible situation in my house.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92591
Submitted Via: Web
Date Sent: 2021-02-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-17
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I have escort account with the company to pay my property tax. The company didnt pay my XXXX XXXX property tax. I called them early XX/XX/XXXX to fix the problem. After this call, I called them three more times in XX/XX/XXXX and try to prevent them missing my XXXX XXXX property tax. Again, they still dont pay my property tax and we already owed property tax for two quarter. Until today, they still cant resolve the problem and they continue collecting my money for escort. If we dont resolve the problem now, I am afraid town might do legal action to my property.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 95129
Submitted Via: Web
Date Sent: 2021-02-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-17
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: I have mortgage loan with Specialized loan Service ( SLS ) and this company always report wrong info to the credit agency and lately I lost 15 point because I am not making my payment. I make my payment on time and my payment is current. also they increase the payment any time they like, my mortgage is set for fixed rate. I am getting tired and sick of what they doing, is no one to enforce these type of companies I need help please. If you have any questions please feel free to call me at XXXX Thank you XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 95330
Submitted Via: Web
Date Sent: 2021-02-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-17
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: I settled my 2nd lien with Specialized Loan Servicing back on XX/XX/2020. Terms were Release of Lien with a short pay of {$7500.00}. I sent the payment to them and received a letter stating I have a XXXX balance. The lien still has not been released. I called the clerk of court and they advised they do not have a back log in which is what Specialized Loan Servicing stated as to why the lien has not been released yet. I also requested 4 times now to have a letter sent to the title company stating the loan has been satisfied and paid in full with a XXXX balance. Im trying to close on this home. They still have not generated this letter for the title company which is holding up the closing of my home.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33511
Submitted Via: Web
Date Sent: 2021-02-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A