Date Received: 2021-05-13
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Specialized Loan Servicing ( SLS ) is claiming to control the rights to collect on alleged debt # XXXX ( see attached ). They are claiming that this relates to a HELOC that was originated on XXXX with XXXX XXXX XXXX. The original and correct XXXX XXXX XXXX account number is XXXX. The account numbers do not match in order to prove up the ability to collect on the alleged debt. Per the FDCPA 16 US Code 1692G, complete verification of the debt is required to proceed with collection activity. SLS is also claiming that true ownership and debt transfer verification can be found on Mortgage Electronic Registration Systems ( MERS ) with the Mortgage Identification Number ( MIN ) listed in the aattached documents. The MIN number is not listed anywhere on the documentation and per my conversations with SLS, they do not have one listed in there system. SLS also stated that there is no affidavit or note allonge to prove up the validity or debt transfer. SLS has not proven up the rights to collect on this debt and should cease and desist any further collection activity.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NH
Zip: 038XX
Submitted Via: Web
Date Sent: 2021-05-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-12
Issue: Trouble during payment process
Subissue:
Consumer Complaint: This complaint serves as a formal notice/request and follow up to fax sent on XXXX to your office to remove past due amounts/fees charged to our account Our account had mis-applied monthly payments by both XXXX XXXX XXXX and Specialized Loan Servicing which were resolved in XX/XX/2021. XXXX XXXX XXXX communicated the corrections and your letter dated XXXX stated the resolution as of XX/XX/2021 to waive all errors arising from the mis-application. However, our current monthly statement as of XX/XX/2021 continues to show an invalid past due amount due amount of XXXX. Our account is current and all monthly payments were made on time. Attached is a copy of your resolution letter dated XXXX and statements from XX/XX/2021 to XX/XX/2021 showing the invalid past due balance. Please make the necessary corrections. Thank you.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-05-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-12
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I have a current mortgage loan with Specialized Loan Servicing ( SLS ). SLS has distorted the escrow account and has refused to address the issue. The distorted and padded escrow figures has forced me into foreclosure. SLS has set a foreclosure sale date of XXXX Per NH Statute RSA 397 A-9 If the amount held in the escrow account as of the date such taxes and insurance premiums are due is insufficient to pay the taxes and insurance premiums despite compliance by the mortgagor with RSA 397-A:9, I, the licensee shall pay such taxes and insurance premiums from its own funds. The licensee shall then give the mortgagor the option of paying the deficiency over a period of not less than 12 months. The licensee shall not charge or collect interest on such deficiency during the 12-month period. SLS did not fulfill this requirement per NH Law. Per CFPB Provision 1024.17, a trust account is required for payment of any escrow account. This means any account that a servicer establishes or controls on behalf of a borrower to pay taxes, insurance premiums XXXX including flood insurance ), or other charges with respect to a federally related mortgage loan, including charges that the borrower and servicer have voluntarily agreed that the servicer should collect and pay. The definition encompasses any account established for this purpose, including a trust account, reserve account, impound account, or other term in different localities. An escrow account includes any arrangement where the servicer adds a portion of the borrower 's payments to principal and subsequently deducts from principal the disbursements for escrow account items. For purposes of this section, the term escrow account excludes any account that is under the borrower 's total control. Furthermore, there is a 12-month period that a servicer establishes for the escrow account beginning with the borrower 's initial payment date. The term includes each 12-month period thereafter, unless a servicer chooses to issue a short year statement under the conditions stated in 1024.17 ( i ) ( 4 ). Statements are required per the first disclosure statement that the servicer delivers to the borrower concerning the borrower 's escrow account. The initial escrow account statement shall meet the requirements of 1024.17 ( g ) and be in substantially the format set forth in 1024.17 ( h ). Before establishing an escrow account, the servicer must conduct an escrow account analysis to determine the amount the borrower must deposit into the escrow account ( subject to the limitations of paragraph 1024.17 ( c ) ( 1 ) ( i ), and the amount of the borrower 's periodic payments into the escrow account ( subject to the limitations of paragraph 1024.17 ( c ) ( 1 ) ( ii ). In conducting the escrow account analysis, the servicer must estimate the disbursement amounts according to paragraph ( c ) ( 7 ) of this section. Pursuant to paragraph ( k ) of this section, the servicer must use a date on or before the deadline to avoid a penalty as the disbursement date for the escrow item and comply with any other requirements of paragraph 1024.17 ( k ). Upon completing the initial escrow account analysis, the servicer must prepare and deliver an initial escrow account statement to the borrower, as set forth in paragraph 1024.17 ( g ). The servicer must use the escrow account analysis to determine whether a surplus, shortage, or deficiency exists and must make any adjustments to the account pursuant to paragraph 1024.17 ( f ). If the new servicer changes either the monthly payment amount or the accounting method used by the transferor ( old ) servicer, then the new servicer shall provide the borrower with an initial escrow account statement within 60 days of the date of servicing transfer. The new servicer shall treat shortages, surpluses and deficiencies in the transferred escrow account according to the procedures set forth in 1024.17 ( f ). Based on the rules listed herein, it is clear that SLS is in violation of NH Banking Law and CFPB Law. SLS has claimed to establish and transfer escrow direct to the loan in. This account never had an escrow account established. Furthermore, the action was taken well beyond the time line guidelines per the laws described herein. We are seeking your assistance in investigating this matter for us. Ultimately, we want the foreclosure sale date of XXXX halted and the case moved to mediation. Subsequently, we are interest and penalties to be paid relating to the same. Based on case law, {$2000.00} per occurrence for each violation is sought. You can reach me direct at XXXX or XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NH
Zip: 032XX
Submitted Via: Web
Date Sent: 2021-05-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-12
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I am asking for SLS to audit my account, since servicing XX/XX/XXXX my loan. They have failed to provide any documents with the proper information and correct balances. I want them to show me how my XXXX paid since XX/XX/XXXX how it was handled. I am asking for a complete audit on this account, not typed in a letter but I want the detailed actual document that they are going off of to present on this complaint. I need to know that my money was handled correctly and there is no fraudgelent activity taking place. With these incorrect balances they have reported to the credit agencies XX/XX/XXXX more than 90 days late. SLS has failed to provide correct documentation to support their response and show any accuracies. This account needs to be audited immediately. this is what is place right now -- -- Defamation of character occurs when someone makes a false and harmful statement about you. " XXXX '' is a defamatory statement made in writing or posted online, while " slander '' is spoken defamation. Those essential components of a defamation claim are fairly straightforward. I also have approved phone calls with this company refusing to give me details on this loan. correct credit report, explain to me why I got a bill over XXXX for XX/XX/XXXX. then explain to me why on their website does it say XXXX. I am demanding this company to audit this account as it is my right to have documentation of all facts to the account. They have failed to provide any legal documents that are correct to me. Provide me supporting documents to verify the two different amounts on this account. Calculate how much money has been paid on this account since XX/XX/XXXX and give me the balance. Then explain to me how they got the balances that they got. this is illegal and they are committing fraud. I need to know my money has not been tampered with or embezzled by someone is this company.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-05-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-11
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: To everyone involved in this complaint, I semi-apologize for this complaint which may turn out to be very technical. I will do my best to illustrate my frustration in a way which is neither ambiguous nor lacking cohesion. To best articulate my plight, I will describe to you the goal I am currently attempting to achieve and what is preventing me from completing that goal. I am currently speaking with XXXX XXXX in an effort to refinance my current home. As of now, I am financing my home at a 4.125 % interest rate and my payment is {$2000.00} a month. XXXX has me pre-approved for a 3.125 % interest rate and my payment down to {$1600.00} a month. The monthly payment reduction I would receive is not an insignificant amount of money per month. We are talking over {$4000.00} a year. Everything seemed to be going smoothly with this refinance until I was in the middle of opening up escrow. For some reason, when XXXX runs my credit, a home equity line of credit I had opened with Specialized Loan Servicing back in XXXX and closed in XXXX is reporting what I can only describe to you as a glitch. As I said before, this part is going to become very technical. When the loan officer pulls the report, the report has to pass a system check with an automated system called XXXX XXXX. This program is what I would describe to you as a pre-qualification before the potential loan gets moved to an actual underwriter for processing. What I can not explain and neither can anyone involved in this potential refinance loan is why my report is being rejected by XXXX XXXX. The reason being given by the program is the report was 60 or more days past due within the 12 months prior to the day the credit report was pulled. I can clearly say without hesitation and with no doubt that this is simply not true. Not only is it not true because I say it isn't true, but because the report itself being pulled says its not true. If this leaves you confused then you are not alone. I believe this is also an appropriate time to disclose that I am adept at reading credit reports. I can read what mortgage lenders describe as tri-merge reports and differentiate between what is reporting on the account in question and by what bureau. In this case of the Specialized Loan Servicing HELOC account, the account is clearly reporting my date of last activity as XX/XX/XXXX and the date of my last late payment on the account as of XX/XX/XXXX. I do understand those dates in of themselves are misreporting on the account but I will choose to ignore those particular pieces of erroneous information as they are mostly irrelevant to what the actual problem and my complaint is for. As stated earlier, XXXX XXXX is stating XXXX XXXX is reporting a 60 day late payment within the last twelve months which is simply not true. To make matters worse, I've tried everything to have this piece of misreported information corrected. I've tried speaking to the loan officer about possibly bypassing what is clearly an error. That is not a possibility as no underwriter will touch the account until it passes the XXXX XXXX check. I have tried calling credit specialists to determine what the nature of this problem is. They described it to me in great detail and advised me of how it can be corrected but I have still had no luck. I've contacted the three credit bureaus directly and individually to have them address the problem by having them remove any 30 day late payments within the last twelve months and they all tell me a variation of the same thing. No late payments within the last twelve months are being reported. On XX/XX/XXXX I called XXXX XXXX since the XXXX XXXX is saying the problem lay with XXXX XXXX. XXXX XXXX told me on XX/XX/XXXX they had already received a notification from Specialized Loan Servicing the account balance was zero and the account closed. I assumed that fixed the problem but it didn't. XXXX reran the credit about a week later and the problem persisted. I then decided to call all three credit bureaus just in case and XXXX told me on XX/XX/XXXX the last payment on the account was made on XXXX of XXXX and no late payments have been reported since. XXXX told me on XXXXthe account was reporting a 120 day late payment but this was on XXXX of XXXX. Once again there are no late payments in the last twelve months. XXXX XXXX told me on XX/XX/XXXX the last late payment was in XXXX. All of the credit bureaus are telling me there are no late payments in the last twelve months. Once again I assumed the issue was corrected and once again I was wrong. When XXXX ran the report the problem STILL PERSISTED. You must forgive me if I become a little belligerent over the next few paragraphs because I was no longer amused as everyone involved was telling me there was no problem with the account and THERE IS NO LATE PAYMENT in the last 12 months. THERE IS NO PAYMENTS AT ALL since XXXX or XXXX depending on the bureau you look at. After more brainstorming with the loan officer, we figure out what the potential issue was. This is where it gets really technical. In the tri-merge report, the Specialized Loan Servicing account is reporting a " last reporting date '' of XX/XX/XXXX. In this section, the account goes on to show the entire payment history of the account from when it was opened up until the last report entry. It shows the payment history by code. These codes can be a 1 for on time payment, 2 for 30 day late payment, 3 for 60 day late payment, a - for no data, etc. For the Specialized Loan Servicing account reported by XXXX XXXX, it showed numerous -- -- -- for several years worth of payments. Unfortunately, XXXX XXXX has to take those payments into consideration even without a specific code. Because the last actual entry on this payment history is a 60 day late payment, XXXX XXXX is assuming I have 60 day late payments all the way up until XXXX of XXXX. Because of this I decided to make another call to try and have this problem resolved. On XX/XX/XXXX I spoke directly with Specialized Loan Servicing to advise them of my problem. Specialized Loan Servicing informed me they were not reporting any new payment history since XXXX it was pretty much at this point where I started ripping my hair out. For days I tried to figure out what step to take to solve this RIDICULOUS problem! The next solution my loan officer and credit specialist came up with was to simply dispute the account from the credit report. Once the account is disputed, XXXX XXXX will no longer pick up the account and we can proceed with the loan. I called Specialized Loan Servicing today to try and dispute the account but they are now telling me they are " still updating the account status and if I wanted to get the dispute done I would have to do it in writing and submit it to XXXX XXXX XXXX XXXX COLORADO XXXX. ACCOUNT # XXXX. No sir! I am done. If I am going to spend any more time on this account it is to file this complaint with your agency against Specialized Loan Servicing and XXXX XXXX. I do not care it its right or wrong. I do not care if its not their intention or if it is. I do not care if this is simply a glitch. The bottom line is this error is costing me my interest rate on a refinance I am attempting to get done. This refinance is not being stopped because of my income, my debt, my credit score, or any list of hindrances which prevent people from qualifying for a loan such as employment history, tax history, fund verifications, public record searches, or the plethora of other reasons as to a denial of a loan. This refinance is being stopped because of a misreporting or a glitch either on XXXX XXXX or Specialized Loan Servicing 's part for this account. You don't have to take my word for it. The radio, news, lenders, advertisements, and numerous sources of information are telling people the interest rates on mortgages are increasing again. From XX/XX/XXXX of this year until now the average interest rate for a 30 year loan has increased from a 2.8836 % to a 3.0737 %. This problem is COSTING ME TIME AND MONEY! At this point I am now placing the blame on XXXX XXXX and Specialized Loan Servicing. If I have to, I will sue them both. And since they can't see to agree that there is a problem, nor can they competently fix the problem for me, I demand they simply remove this account from my report so I can proceed with my home loan.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 93309
Submitted Via: Web
Date Sent: 2021-05-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-12
Issue: Trouble during payment process
Subissue:
Consumer Complaint: My loan was sold from XXXX to Specialized Loan Servicing. XXXX XXXX promised not to do this, but that is a separate complaint ). I called specialized loan services to make a payment and they want to charge me almost 13 dollar in fees. When my loan is sold I was under the impression terms were not allowed to change. I can not even get a person on the phone for Specialized Loan Servicing because of their phone menu. ( I implore you to try it ... it is a test of patience, and is designed to deny customer 's ability to get help ). I tried using the online service and it wants me to setup cell phone two factor things, and other confusing things. They recommend calling their support number for help and then don't let you get a person. I can't find my account number, can't get ahold of anyone, have no idea how to pay, and am being forced to pay an extra almost 13 dollars per month.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-05-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-11
Issue: Attempts to collect debt not owed
Subissue: Debt was already discharged in bankruptcy and is no longer owed
Consumer Complaint: The debt with Specialized Loan Servicing ( SLS ) was discharge in a bankruptcy XX/XX/2011. There has been not contact with SLS in more than ten years. SLS has refused to release the lien unless the original discharged debt amount plus interest calculated since the time of discharge. Pease see attachments for details an additional information.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: 98273
Submitted Via: Web
Date Sent: 2021-05-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-10
Issue: Trouble during payment process
Subissue:
Consumer Complaint: sls is the lender on my home on the 2nd deed. they have not responded to any of my inquiries as to why they are taking my overpayments and applying them to interest in the following month and not reducing it to my principal.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91367
Submitted Via: Web
Date Sent: 2021-05-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-10
Issue: Trouble during payment process
Subissue:
Consumer Complaint: On XX/XX/XXXX I could not pay my mortgage payments because of COVID-19 pandemic. I have two loan on my home. The problem is with my second mortgage. I applied for mortgage deferment and it was accepted. After six months my first was extended for another six months but my second was denied. The mortgage company started foreclosure notice. After trying to talk to them and explaining my job situation, they did not accept my reason for falling behind my mortgage payments. I borrowed some money and on XX/XX/XXXX made a {$1100.00} payment and on XX/XX/XXXX made a {$1000.00} payment trough my bank. The payments were returned on XX/XX/XXXX and XX/XX/XXXX because my loan was in default. Meanwhile I had to go overseas for work on XX/XX/XXXX. After trying to talk to them to buy some time unsuccessfully and with foreclosure proceedings going forward, again borrowed some money and made a payment on XX/XX/XXXX for the amount {$7100.00}. The foreclosure notices kept coming. On XX/XX/XXXX made a payment for the amount {$2000.00} and on XX/XX/XXXX made another payment for the amount {$3000.00}. After making payments and bringing my payments up to date. They charged me {$250.00} for late charges and drive by appraisal, I tried to talk to them to waive these charges because of the special situation of COVID-19 and jobs which I was having, but did not accept and they also reported my late payment to Credit Reporting Agencies. I have paid all the late charges and appraisal fees and I am up to date on my mortgage now. They could have helped by waving late charges and drive by appraisal.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92869
Submitted Via: Web
Date Sent: 2021-05-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-09
Issue: Trouble during payment process
Subissue:
Consumer Complaint: On or about XXXX XXXX XXXX I made a {$970.00} payment on my Mortgage Loan to Specialized Loan Servicing ( SLS ). I received confirmation from my bank that the payment I made was taken out from SLS for the exact amount. On XXXX XXXX XXXX I received a Mortgage statement from SLS for a Total balance of {$0.00} due. However I later discovered that Specialized Loan Servicing did not give me credit for my payment, but they " reversed '' in the SLS system and it reflected on XXXX XXXX XXXX Mortgage statement. I call Specialized Loan Servicing to find out what happened and they give me many different excuse why I didn't get credit for my loan payment that clearly was taken from my bank account from them. I told SLS if they would not give me credit for the payment I made they give me a refund for the payment the they deducted form my bank account, but they did not refund me. I also made payments to apply to the Mortgage Loan Principle, and I learned form SLS customer service reps that the {$600.00} plus money was not applied but it was put in a hold account. I never received a refund from SLS for that {$600.00} plus. I started received calls of harassment regarding my Loan being allegedly delinquent, which it was not ; and SLS also charged me late fees. I had to get the help of a Law Firm to help with these situations. The Law Firm made and sent a letter to SLS concerning my situation along with the Exhibits that proved what had happened. Later in or about XXXX XXXX XXXX SLS Customer Service spoke with me and told me they sent me a check for the money they owed and I should receive it in 7-10 business days. In or about XXXX XXXX XXXX, the refund check had not arrived and I called SLS again, but was hung up on several times before I reached someone else. I ask to speak to a supervisor to help resolved this matter. SLS would not let me speak with a supervisor, but they told me a SLS supervisor would call me back within a few days. I was informed it would be another 7-10 business days before I received it the check. No, Supervisor or representative from Specialized Loan Servicing called me back. In XXXX XXXX XXXX called SLS three times before getting through during the conversation, the SLS customer service reps told me that the refund check was accidently sent to the Law Firm address. Then the SLS customer service rep said she was not allowed to discuss anything else with me about my account. The rep said she was advised to only talk with the Law Firm regarding my account. Recently Specialized loan Servicing was on the phone with the Law Firm and told them they could not give them information without me, along with other excuses that make no sense. The Law Firm was not happy with them. After all these things and more Specialized Loan Servicing has still not resolved this matter. Specialized Loan Servicing is doing a horrible job with this Mortgage Loan situation and their customer service department. They have made this situation stressful, frustrating, and extremely difficult for me and my family.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 21206
Submitted Via: Web
Date Sent: 2021-05-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A