Date Received: 2021-05-24
Issue: Trouble during payment process
Subissue:
Consumer Complaint: On XX/XX/2021 I received notice that my escrow account was short {$3900.00}. Which this does not seem to be accurate. I then received my new monthly mortgage statement showing my new monthly payment was doubled and starting on XX/XX/2021 my new payment going forward is to be $ XXXX.I did some investigating and I believe the escrow shortage has been grossly miscalculated. The Specialized Loan Servicing company that is handling my mortgage now will not pick up the phone and I have remained on hold for over 30 mins each time I call and can not get through to anyone. I need help as I can not afford this new payment amount.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 44221
Submitted Via: Web
Date Sent: 2021-05-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-24
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Starting in XXXX of This year, I began contacting SLS regarding my PMI payment. According to my loan the PMI was due to come off my account as of XXXX. However, I have called them twice to put in the request and I also sent a certified letter. I was told that I would receive a response within 7 to 10 days, yet I have not heard anything in almost a month. I submitted proof that my home value has increased. I sent a copy of a home appraisal conducted by XXXX XXXX. My home is now valued at XXXX. I am currently on chapter XXXX, who have been sending them payments every month. I also want to complain that the way they process and apply payments is deceptive. Although, I am on Chapter XXXX and I see monthly payments to SLS, they continually show an increase in the amount in arrears. But never show all the payments being processed as payments. Some times I see them applied as un-applied credit. Other times I see them apply a payment, but then take it off.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 27616
Submitted Via: Web
Date Sent: 2021-05-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-18
Issue: Trouble during payment process
Subissue:
Consumer Complaint: During the course of attempting to refinance my home loan with a new lender I was advised that they needed a copy of the mortgage modification agreement so it could be reviewed by their under writers. I told them that this loan had never been modified and they advised me that it was listed as modified with all three credit bureaus. I confirmed this by reviewing my credit. I contacted my current lender on XX/XX/XXXX and advised them of the discrepancy. This loan has never been modified or altered from its original state. I have never been late or sought any type of mortgage relief. I was advised that they had purchased the loan and it was listed as being modified with the previous lender. I was advised that they would research the issue and correct the problem if they confirmed it was not modified. I have contacted my lender no less than 10 times by phone. I have been advised that a supervisor would contact me and they never have. I have been told that they confirmed the loan was never modified but they refuse to send me written confirmation that I can provide to complete a refinance. Each time I call I am told they will escalate the problem and contact me, but no one ever does. In the mean time I have lost my interest rate on my refinance and my home appraisal has expired. This is costing me literally thousands of dollars and no one seem to care.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 954XX
Submitted Via: Web
Date Sent: 2021-05-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-18
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I have a first mortgage with SLS that was originally from XXXX XXXX but sold off. I entered into forbearance during the pandemic. Around the end of the forbearance period, SLS sent me paperwork that my wife and I needed to fill out in order to determine the payback method. I wanted to defer the payments to the back of the loan, but after reviewing my paperwork, SLS determined that I needed to pay back a lump sum. After a challenge to that decision, SLS again informed me that a lump sum payment was required. So in order to not be late on my mortgage, I paid the lump sum payment. However, after I made the lump sum payment, SLS marked my XX/XX/2020 payment as over 90 days late. CREDIT SCORES WERE NOT TO BE NEGATIVELY IMPACTED FOR MORTGAGES DUING COVID AS PER THE CARES ACT. We were not 90 days late on our mortgage payement, we were in forbearance. After multiple emails and phone calls, SLS has still not recognized this or made any adjustments to my credit report, which is now negatively affecting my ability to obtain credit in the future. They also have a very poor customer service that responds to all messages but never with anything definitive that makes a bad situation even worse. We are both senior citizens and we are grossly being taken advantage of by this company who has no concern for their customers other than to simply collect payments.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94132
Submitted Via: Web
Date Sent: 2021-05-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-18
Issue: Trouble during payment process
Subissue:
Consumer Complaint: XX/XX/21 I called my mortgage company because I did not receive a monthly statement. Although, I had receive XXXX the month before. XXXX XXXX XXXX explained that because my loan Mature in XXXX that I could only get a payoff statement but could make payments against my loan. Now if that is not a deceptive practice, then I do not what is. This gives the company the ability to apply the payments as they see fit. So, it does not go against the debt but whatever makes the servicer the most money on. If I do not know if my payments are being applied correct then I am to trust a payoff letter is correct? I realized my loan mature but do the pandemic I do have the funds to paid it off. I did apply for Loss Mitigation but was offer a short sale even thought XXXX XXXX XXXX XXXX showed I would have equity
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60614
Submitted Via: Web
Date Sent: 2021-05-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-17
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: Specialized Loan Servicing, LLC took my HELOC loan over on XX/XX/XXXX. The outstanding principal balance was {$49000.00} before the loan was paid in full on XX/XX/XXXX. The interest due for the 20 days there was a balance is {$140.00} based off the SLS daily interest rate of {$7.00} X 20 days. On XX/XX/XXXX I made a payment with XXXX XXXX XXXX which was the original loan holder of {$300.00}. {$77.00} was applied to the principal and {$220.00} was applied to interest for the period of XX/XX/XXXX thru XX/XX/XXXX. On XX/XX/XXXX, SLS, received a wire transfer to pay the balance of my HELOC to a {$0.00} balance. The wire was in the amount of {$49000.00}, leaving a credit on my account of {$170.00} XXXX {$49000.00} - {$49000.00} XXXX. In short SLS, owes me {$240.00} Specialized loan Servicing, has continuously misrepresented the billing history and continues to move numbers around to say I owe money and has sent delinquent notice to the consumer reporting bureaus during the in which we are disagreeing with the companies billing. The right afforded to us have been violated and SLS refuses to dedicate any person to accurately review our account. We have been in a dispute with SLS, since XXXX of XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 28277
Submitted Via: Web
Date Sent: 2021-05-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-17
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: SLS Servicing incorrectly reported to the credit bureaus that my loan payments were late from XXXX through XX/XX/2020. The loan was in forbearance, but the loan was still reported as late. I have called and written SLS many times disputing this reporting. They state that it wasn't reported as late, but I've sent a copy of my credit report to SLS showing this as late. This has caused severe hardships and prevented me from buying a home. I have attached the formal dispute letter which was sent to SLS.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NV
Zip: 89511
Submitted Via: Web
Date Sent: 2021-05-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-17
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Almost two years after being the servicer, SLS changed a historical document. SLS has refused to explain ( except to state it is based on previous unnamed documents ). This is FACTUALLY FALSE, as SLS 's previous documents before this confirmed an UNFIXED ( to-date ) SERVICING ERROR. An internal report ( attached ) with their parent company, states I requested this change ( WHEN I DID NOT ). And so, I would like a copy of SLS 's servicing file notes from XX/XX/2018, to the present.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: UT
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-05-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-14
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: The loan was in forbearance but they are reporting it as 120 days late as of XX/XX/2020. I am enclosing the mortgage verification from them showing no late payments so it appears that it's correct but they are reporting me delinquent to the credit bureaus.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 334XX
Submitted Via: Web
Date Sent: 2021-05-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-14
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I have had a primary mortgage with XXXX XXXX and we received notice it was transferring mid XXXX from XXXX XXXX to Specialized Loan Servicing LLC. We did not receive a payment coupon from Specialized Loan Servicing LLC. We called the company requesting a new loan number, # XXXX and sent a payment postmarked on XX/XX/2021. To date, we have still not received a payment coupon or any paperwork from Specialized Loan Servicing LLC. We had sent a copy of our XXXX XXXX XXXX previously along with payment to Specialized Loan Servicing. Since this is our mortgage, this makes us understandably nervous. We would like payment coupons and timely acknowledgement of payments. XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: 98112
Submitted Via: Web
Date Sent: 2021-05-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A