Date Received: 2021-06-05
Issue: Trouble during payment process
Subissue:
Consumer Complaint: On XX/XX/XXXX, I sent a mortgage payment to my original servicer, XXXX XXXX. On XX/XX/XXXX, my mortgage servicing rights were transferred to CMC Funding, a subsidiary/affiliate of Specialized Loan Servicing ( SLS ). This complaint is about SLS not recognizing that XX/XX/XXXX payment. On XX/XX/XXXX, I called XXXX, asking for them to send the payment information to SLS. They indicated that it is up to SLS to reach out to them for the information. They emailed me a PDF of my payment history that I could provide to SLS. I emailed that information to SLS XXXX XXXX ). On XX/XX/XXXX, I emailed a completed Missing Payment Research Form to SLS to request that they undertake activities necessary to recognize that the XX/XX/XXXX payment was made. This email included a bank statement showing the original payment was made. I received an automatic reply saying they received the email. I received no other response. On XX/XX/XXXX, I again emailed the Missing Payment Research Form to SLS, complete with a bank statement showing the original payment was made. I received an automatic reply saying they received the email. I received no other response. Throughout this process, I have been calling SLS support. I've learned that the XXXX inbox is reviewed by staff at headquarters, who review incoming mail and assign emails to the appropriate accounts ( e.g., assign an email from a borrower to that borrower 's CMC Funding account ). It appears that nothing can be done until this staff do this assignment ; folks on the SLS support line can not even see that a Missing Payment Research Form has been submitted until that assignment has been made. Further, the only ability for SLS support individuals to contact staff at headquarters is by emailing that same XXXX inbox. When I've contacted SLS support, I've been told that they can not see that I've sent any emails, let alone the Missing Payment Research Form ( twice ). I have been told that I may resubmit the request form via email, fax, or mail, but that fax and mail will be received by the same team that reviews the email inbox. CMC currently has my account listed as delinquent because of this missed payment. I understand that no late fees will be charged or other penalties applied during the 60 day window following the transfer of servicing rights ; however, given that SLS has not even confirmed that they are working on determining whether the XX/XX/XXXX payment was made, and that my account information does not reflect that a request was made for SLS to research whether the payment was made, I worry I will be penalized.
Company Response:
State: DC
Zip: 20011
Submitted Via: Web
Date Sent: 2021-06-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-05
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: sls representative XXXX is my spoc loan XXXX she advised me if i came up with XXXX she would obtain a deferral of XXXX and a payment of XXXX as a loan modification. SLS verified my funds in XXXX XXXX On XXXX XXXX loan docs were sent to me showing a down payment of XXXX with a payment of XXXX .That is not what was verbally agreed. Also, please note I had covid last year and sent proof to SLS..
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-06-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-02
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: In XXXX of 2020 XXXX XXXX sold their bank to Specilized Loan Servicing. I had a HELOC with XXXX XXXX bank. I was given no notice or information concerning how to access my paid up line of credit. I contacted company multiple times with no response. I ultimately filed a complaint with CFPB. XXXX. I was told that the company would resolve problem. I was forced to pay {$46.00} to close account, which I did on XXXX XXXX. I received notice onXX/XX/XXXXthat loan was closed and that my mortgage was released. I have received no notification of release nor has county clerk. This has caused severe financial issues for us through absolutely no fault of our own, specialized services has made no effort to fix the problem that they caused. They are NOT a company that one should deal with.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: KY
Zip: 40031
Submitted Via: Web
Date Sent: 2021-06-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-02
Issue: Trouble during payment process
Subissue:
Consumer Complaint: SLS denoted ( on XX/XX/XXXX, attached ) XXXX XXXX ( acting unnamed and unidentified ) took adverse action ( on XX/XX/XXXX ) against me " at the consumer 's request '' ( attached - SLS_XXXX ). I had never made this request. HOWEVER, XXXX XXXX, ( one week earlier - XX/XX/XXXX ) knew Mr. XXXX ( anonymously ) would be acting upon this impersonated request ( attached - XXXX ). AND SO, I asked for the information so we can identify who impersonated me and made this request that Mr. XXXX acted upon.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: UT
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-06-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-02
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I closed escrow in XX/XX/2021 and the mortgage company was XXXX and was making payments to them every month then on XX/XX/XXXX I received a letter from them saying they sold my loan to CMC Funding. I also received a loan statement with a coupon for my XXXX payment due XX/XX/XXXX and never received anything from CMC Funding for the XXXX payment so I went and paid XXXX for my XXXX payment. Then on XXXX the XXXX I received a statement from CMC Funding that I owed them for XXXX and XXXX and to make the payment by XX/XX/XXXX. Then I received a phone call from CMC Funding is I was making the double payment to them. I told the RUDE XXXX on the phone that I make the payment to XXXX on XX/XX/XXXX and to collect the money from them she said it will take 30-45 days to get the money from XXXX and couldnt I make the double payment to them. She said that the loan process wasnt closed until XX/XX/XXXX I said to her why dont they find out if the XXXX payment was paid to XXXX I know they had gotten my payment as the check cleared my bank account on XX/XX/XXXX so XXXX had my payment. Anyway I have NO respect for CMC Funding if this is how they treat NEW customers. I also wrote a complaint to XXXX about the company
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-06-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-01
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: In XXXX of XXXX my wife and I signed up for a home equity line of credit which was serviced through Specialized Loan Services ( SLS ) in the amount of {XXXX}. We failed to make payments on the note, and subsequently a lien was placed on our home. SLS now says we owe the principal balance of XXXX XXXX XXXX XXXX XXXX in interest. Our issue is not with paying what is owed - we are planning to sell the home this year, but the interest amount exceeds Washington State 's statute of limitations which states that interest can not accrue indefinitely beyond the six year mark. For the last two years we have directly attempted to communicate this and had two different attorney 's attempt to get SLS to adjust the amount of the lien to the amount that would haver been due at the six year mark but have been denied, most recently claiming that they need to assess the amount of equity on the first mortgage ( which is current ) before they would consider anything.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: 98012
Submitted Via: Web
Date Sent: 2021-06-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-31
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: SLS ( Specialized Loan Servicing ) had us on mortgage forbearance last year, due to Covid-19. In XXXX it was coming to an end, so we requested a 3-month extension of that forbearance, to include XXXX / XXXX XXXX. 2020. SLS said yes ( this was over the phone ) and they would send me a letter to confirm. As weeks went by we never received the letter. I called SLS at least once a week to ask and was repeatedly told " don't worry, you're in review, just wait a few more days ''. Then I was notified by our credit card companies that SLS had reported " negative information '' to the credit bureaus. Up until then, our credit was always good, in the 800+ range. Now, due to SLS reporting us as late payment, " delinquent '' in XXXX / XXXX 2020, we can't get the new mortgage we're applying for. I called SLS and they told me it was a " mistake '' and would be corrected, also to ignore all the letters telling us to pay, as our file was " in review '' and we'd receive a letter or email to confirm. It never arrived. Finally in mid-XXXX we decided to pay the {$10000.00} we were behind on and cancel the forberance extension request, as SLS was never going to finish that review. Every time I called it was different, sometimes it was " the supervisor is reviewing '' sometimes it was, " we will call you in 3 days '' and so on, but never a written confirmation of the forberance extension review. We borrowed the money to pay SLS the {$10000.00} + and get the mortgage back to regular status. Have made our regular payments since then, so that is all current. But the negative info is still there with the credit bureaus and has not been corrected by SLS. Am now applying for a new mortgage and the lenders tell me they can't give me a reasonable rate due to this negative info. Have called SLS daily for the past 3 weeks, now they don't answer the phone, you put in all your info in the verification menus and then it disconnects you. My email messages on their website also get no answer, same with the 3 faxes I've sent asking them to correct the credit bureau info. I don't know what else to do, but need this fixed, we won't be able to get the mortgage we need for our new condo, and it's also very unfair. Please advise what else can we do, thank you!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-06-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-27
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: In XXXX I applied for a Making Homes Affordable modification. I was a victim of predatory lending. During this time I was with XXXX XXXX now XXXX XXXX XXXX. I received the Making Homes Affordable modification and the 2nd lien was charged off due to being a predatory loan. ( Bank fraud ). Then 10 years later SLS contacted me in early XXXX and stated I owed the an even larger loan placed me in to foreclosure. This happened at the same time my husband caught XXXX and became extremely sick. I also had to have 2 medical operations during this time. We are both elderly. XXXX & XXXX XXXX XXXX. We are unable to come up with upfront money that has been requested by SLS. We are requesting a modification to make monthly affordable payments. We want to avoid foreclosure and loose our home we have lived in over 20 years. Please review our modification package and help us save our home.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92562
Submitted Via: Web
Date Sent: 2021-05-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-26
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Middle aged white man, come onto my property, taking pictures and looking around. Observed person on property ; Went to front door and asked " how can I help you? '' Middle aged, white man, in blue jeans and baseball hat asked, " from your mortgage company ''. " Who's your mortgage company? '' Person would not identify himself, and in response to my questioning, put a document on my porch and walked away, disgruntled ; saying he was from my mortgage company, but would not say the name of the mortgage company. Instead he questioned me " do you live here? '' " whats your mortgage company? ". I began recording on my cell phone and spoke to him further. I wished him health for working for a corporation trying to undermine homeownership. He responded with " XXXX XXXX XXXX ''. Repeatedly calling me " XXXX XXXX XXXX '' as he got in his car and drove away. Specialized Loan Servicing sent a representative to my house, who then used hate speech, for no apparent reason when confronted by me. Corporately supported racism and hate crime targeting a single, XXXX woman.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NE
Zip: 681XX
Submitted Via: Web
Date Sent: 2021-05-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-25
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I used Specialized Loan Servicing to apply for a HELOC in XXXX. This XX/XX/XXXX I paid the loan completely. When SLS promised to send to my XXXX XXXX XXXX XXXX of Minnesota ) a satisfaction notice, they did not do it. First they promised me that it would be sent in 45 days, then 90 days, but as of today ( over 100 days since the loan has been paid off XXXX XXXX XXXX says that they still have not received the notice of satisfaction, so the lien on my property remains and I am unable to sell my house. Whenever I call SLS they have no real answers for me and no manager to speak with. They often send my call to the " escalation department '' that also has no answer for me. I am beyond frustrated because we can't sell our home.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MN
Zip: 55113
Submitted Via: Web
Date Sent: 2021-05-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A